This guide explains how to create a template for the automatic message tool when out of office for all your mail on the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).

Preamble

• A template allows you to create the neutral base of a tool that can then be used by multiple users of the same Infomaniak Mail Service, or even customized according to the person who will use it.
• In the case of an out-of-office template, the creator of the template chooses the text that will be sent when a new sender contacts an address to which the template has been applied.
• You can also hide a template so that it is no longer used.

Create an out-of-office template

To create a template:

1. Click here to access the management of your Infomaniak Mail Service on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the Infomaniak Mail Service concerned:
   
3. Click on Global Configuration in the left sidebar menu.
4. Click on the Out-of-office menu.
5. Click on Add an out-of-office template:
   
6. Fill in the fields and click Add the out-of-office template:
   
   • If the Make visible option is enabled (during creation or also possible afterwards), the out-of-office templates created will be suggested to users of the mail addresses.

Activate a template on an existing mail address

It is necessary to have an existing template to activate it on one or more mail addresses:

1. Click here to access the management of your Infomaniak Mail Service on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the Infomaniak Mail Service concerned.
3. Click on the boxes to select one or more mail addresses in the table that appears.
4. Depending on the screen size, click first on the action menu ⋮ or directly on Apply an out-of-office template.
5. Select the template of your choice.
   • Only the visible templates are available when activating.
6. Click on the Activate button: