Knowledge base

This guide explains why you may receive an automatic security email regarding your Infomaniak account (i.e., your user account).

Introduction

• Warning: fake messages are circulating and imitate Infomaniak's security email.
• If you are unsure about the authenticity of the warning, access the Infomaniak Manager and check the recent activity instead of clicking on any potentially malicious link that may be present in the fake message.

Automated security alerts

1. Login from a new location

A security email is automatically sent when a new connection to your Infomaniak account occurs from a new location:

This can happen, for example, if you are using your browser's private browsing mode or if you are accessing your account from a new computer.

2. Login attempt (incorrect password)

A security email is automatically sent when someone enters an incorrect password after entering the email address to log in to the Manager:

View recent activity in the Manager

You can view the recent activities of your account and those of your Infomaniak Organization:

If you notice any illegitimate actions that you don't believe you performed, and/or if you suspect an intrusion:

1. Refer to this other guide to quickly secure your tools.
2. Enable two-factor authentication on your account to improve its protection and ensure that only you receive a unique code authorizing login.
3. Change the Manager password.
4. Change the passwords for the email addresses associated with Mail Infomaniak.

This guide explains how, when you belong to multiple Organizations, to switch from displaying one Organization to anothervia the Infomaniak Mail web interface (ksuite.infomaniak.com/mail) to access the email addresses associated with each of them.

Introduction

• Every email address hosted with Infomaniak is linked to a specific Organization, the one in which the Mail service is created.
• The Mail web interface displays the email addresses linked to the currently selected Organization.
• To view a different email address belonging to another organization, simply switch to the corresponding Organization.
• The principle is the same in the interface where you manage your products, the Infomaniak Manager (refer to this other guide).

Switching Between Organizations in Mail Infomaniak

To display the email addresses present in another Organization to which your Infomaniak account is linked:

1. Click here to log in to the Infomaniak Mail web interface.
2. Click on the name of the active Organization or on the chevron ‍ located at the top left of the interface:
   
3. In the drop-down menu that appears, click on the name of the Organization you want to access:
   
4. The interface updates immediately and loads the list of email addresses authorized for this Organization:
   
   • Repeat the procedure from step 2 to switch to another Organization at any time.

This guide explains how to temporarily postpone an email until a specific date/time, using the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).

Introduction

• You can also put emails on hold using the Infomaniak Mail mobile app (application for iOS/Android smartphones or tablets).
• You can put a maximum total of 1000 conversations from the inbox on hold, for a maximum of 1 year (this hold can be stopped or its duration modified at any time).
• kSuite Free / my kSuite / Mail Service Starter do not allow customization of the schedule when setting up an out-of-office reply.

How it works

When you put a conversation on hold (using the snooze or remind function):

1. The conversation is moved to a "On Hold" folder, which is visible in the Mail app and displays the number of conversations on hold.
2. If a new message arrives in a muted conversation, the muting will be automatically canceled, and the conversation will be visible in the inbox.
3. When the deadline arrives:
   • The conversation automatically returns to the inbox, in the first position, with a special notification.
   • The message, until it is read, will display an indication "On hold since X" (X being the date on which the message returned to the inbox).

On a software/email client such as Outlook using IMAP:

1. When put on hold, the conversation will remain in its initial position.
2. If you manually move a message that has been put on hold, the feature will no longer be active for that message in the web app.
3. When the due date arrives, the conversation will move to the top position, just like in the web app, and a standard "new message" notification will be displayed.

Temporarily archive an email

Prerequisites

• Enable chat mode for your email addresses in the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).

Next, to temporarily hide one of your messages from all your emails, and make it reappear in your inbox at a future time that you schedule:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Open the message you want to be reminded about later.
3. Click on the action menu ⋮ in the top right corner.
4. Click on the Remind me function.
5. Choose how long the message should remain in your inbox, from the predefined options or by customizing the duration:
   
6. Once placed on hold, the message will appear in a new folder dedicated to pending messages.
7. The end date/time for the hold is displayed next to each message:
   

To enable access to this feature directly from the action bar above an email:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ in the top right corner.
3. Click on Customization in the left-hand menu.
4. Enable the message reminder feature in the Specific actions on an email section:
   
5. Go back to your message; you will then have the option to put it on hold directly from the action bar:
   

To enable access to this feature,directly from the list of your messages in the inbox:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ in the top right corner.
3. Click on Customization in the left-hand menu.
4. Enable the message reminder feature in the Hover Actions section:
   
5. Go back to your inbox, and you will then be able to put one of your emails on hold directly from the list:
   
   • You can put multiple messages on hold at the same time by selecting them (a maximum of 5 messages can be selected) and then right-clicking to choose the "put on hold" option.

This guide explains how to change the first name and last name that Infomaniak displays when you are logged into your Infomaniak account (= user account) within an Organization in the Manager, as well as your account avatar.

Introduction

• To change your login ID, please refer to this other guide.
• To change your phone number, please refer to this other guide.
• To manage the details of the Organization you belong to, please refer to this other guide.

Modify your Infomaniak account details

To edit your personal details:

1. Click here (or on the badge with your initials / avatar in the top right corner of the Infomaniak Manager) to "Manage my account":
   
2. Click on My profile in the left-hand menu.
3. Edit your first name and last name on the right-hand side.
4. You can also specify your date of birth.
5. You can add a profile picture to your Infomaniak account, which will be displayed instead of your initials; it is recommended to import an image with a minimum size of 210 pixels on each side:
   

This guide explains how to enable or disable read receipts from the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).

Introduction

• Delivery and/or read receipt requests are compatible with most email systems.
• However, they depend on the user's action and the settings of their email system.
• The sending (or non-sending) of a read receipt does not guarantee anything (the logs may be more suitable for certain cases).

Request a delivery/read receipt

To allow your recipient to easily confirm that they have received your message sent from the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail):

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ in the top right corner of the interface.
3. Click on Sending in the left-hand menu.
4. Activate the toggle switch to request a delivery/read receipt:
   

Note that you can also activate it on a case-by-case basis when sending your message in Mail, from the writing options by clicking on ⋮ and then on the corresponding option:

Confirm message receipt

If you receive an email and view it in the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail), and the sender has specifically requested to be notified, you can confirm receipt of the message when you read it:

This guide will quickly introduce you to the essential features of Euria, the artificial intelligence available within kSuite. It performs particularly well with the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail). The assistant is also available on the Infomaniak Mail mobile app (application for iOS/Android smartphones or tablets).

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Accessing the assistant

Prerequisites

• Read and understand this other guide about the model used and the responsibilities of each party.

To access the writing assistant:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Log in with the credentials of your Infomaniak account (not the password for your email address).
3. If necessary, associate the email addresses to be managed with Mail Infomaniak.

The writing assistant helps you write text using artificial intelligence, on the topic of your choice, including if it needs to be based on elements present in the current email conversation; use it, for example, to write:

• a new message that must contain specific elements,
• a reply to a received message,
• a reformulation of a text excerpt,
• grammatically correct syntax,
• etc.

You can also summarize the content of any email.

Using Euria when composing a new message

You can ask Euria to write a text based on your ideas, which you will need to provide to it:

1. Click on New message in the top left corner of the Mail interface.
2. Click on the Euria icon in the editing bar to open the assistant:
   
3. Tell the assistant what you want to write, as if you were talking to a human.
4. Once the AI displays a suggestion, adjust the length and change the tone if necessary to get a more familiar response.
5. Insert the suggestion into your message or copy the text to the clipboard:
   

Using Euria while writing the message

You can also use the writing assistant by selecting a passage from your text and then choosing the desired option from the context menu that appears: 

• Open the assistant to request suggestions.
• Correct the grammar.
• Rephrase the sentence to generate a new one.
• Shorten the suggested text by removing some unnecessary elements.
• Write more text, expand the conversation.

Suggest a reply with Euria while reading an email

You can launch Euria while viewing a received message to which you want to quickly reply:

1. Select the text you want to use as the basis for the response using your mouse.
2. Choose to respond with Euria from the context menu that appears:
   
3. Tell the assistant what you want it to respond with, as if you were having a conversation with a human.
4. Insert the suggestion that will appear in the automatically generated reply message:
   
5. All you have to do is review it and send it:
   

Suggest the email subject with Euria

When you start writing a new message, the assistant can automatically enter a suitable title for your message in the Subject field:

1. Enter text.
2. Click on the Euria icon to the right of the Subject field:
3. Insert the suggestion if it suits you:
   
   • If a subject is already entered in the field (for example, because you inserted a new message + subject composed by the assistant and then requested a new message from the assistant), the assistant will offer to replace it with a more appropriate subject.

Disable the assistant

You can configure the elements (translations / Euria) that are displayed when you click on your message:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍ in the top right corner of the interface.
3. Click on Customization in the left-hand menu.
4. Check or uncheck the actions you want to trigger with a click:
   

This guide will help you quickly discover the essential features of Euria, the artificial intelligence available within kSuite. It is particularly effective for summarizing emails in the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).

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Summarize an email

Prerequisites

• Read and understand this other guide about the model used and the responsibilities of each party.

To access the summary feature:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Log in with the credentials of your Infomaniak account (not the password for your email address).
3. Go to the email you want to summarize (it can be in any folder).
4. Click on the Euria button located in the top toolbar.
5. Click on Summarize.
6. The message summary is displayed in a block above the original message (visible only to you):
   

This guide will help you resolve an issue if, after sending an email, you receive a message indicating that the email was rejected due to "Spam Message Rejected" or "5.7.0 AV: Message is rejected by headers rule filter.. 554 Please check the message and try again" ...

You must check the following

Please check that your email did not contain:

• words or phrases that are often associated with spam, as they could be identified as unwanted messages and rejected
• any unusual indication in the signature, a link formulated incorrectly (http//.domain.xyz for example), etc.
• an attachment with one of these prohibited extensions: .exe, .com, .cmd, .cpl, .hta, .scf, .sct, .lnk, .bat, .js, .jse, .wsh, .ws, .wsf, .wsc, .vbe, .vb, .vbs, .shs, .pif, .scr ... including inside a compressed file (e.g. .zip)

To send a file (e.g., a js or exe file) for which the absence of viruses has been confirmed, store it on your hosting space and create a link to it. If the file is large and you are sending it from the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail), it will in any case be placed on a temporary server, allowing it to be sent to your recipient, who will then receive a download link. Alternatively, use Swisstransfer.com.

Also, check your SPF record. If your domain does not have an SPF record or if this record is incorrect, your message will most likely be rejected.

If you believe you are receiving a "Spam Message Rejected" message without reason, contact Infomaniak support.

This guide explains how to transfer to Infomaniak email addresses currently hosted by Microsoft, within Microsoft 365, using an IMAP import tool.

Introduction

• The operation does not affect either the data already present at the destination address or the data at the source address.
• The entire external mailbox will be imported.
• Once the import process has started, it is no longer possible to interrupt it.
• Any duplicates will be handled: identical content will only be copied once.
• Consult this other guide if you are looking for alternatives to this IMAP process.

Import your entire email history

1. Microsoft Prerequisites

• Enable the POP/IMAP/SMTP features that are disabled by default (need help?).

2. Infomaniak Prerequisites

• You must have a Mail Service on your Infomaniak Manager.
• Have a number of available addresses or adjust it if necessary.
• Make sure your email is properly secured
• Create one or more addresses on this Mail service.
  • If you have many (10+) email addresses to create, please refer to this other guide regarding bulk creation.
• The destination email address must be linked to the user (= the Infomaniak account) you are using.

3. Import your email content from Microsoft to Infomaniak

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary, log in to your Infomaniak account for the relevant organization. The import will be done to one of the email addresses associated with the Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on the IMAP import option.
4. Click on single import.
5. Fill in the field on the left with your source email address (from which the content will be copied).
6. Click on the "Sign in with Microsoft" button that appears:
   
   • Make sure you are signing in to the Microsoft account that you want to use for email migration.
7. Confirm that you authorize the Infomaniak tool to connect to your account (automatic process).
8. Once you confirm the pop-up, choose the email address to which you want to import the emails; the drop-down menu lists the email addresses currently associated with your Infomaniak Web Mail interface (online service ksuite.infomaniak.com/mail) for the Infomaniak account you are logged into.
9. After selecting the desired destination address from the list, click the blue Import emails button.
10. The copy process has started. You can wait and view the result on the page once the import is complete, or close the window (the import will continue in the background, and progress can be tracked - see below).
11. A confirmation email will be automatically sent to all email addresses involved in the operation once the import is complete, indicating the number of messages copied.
12. Tracking is available in the settings of the destination email address, and only on the web app Mail (online service ksuite.infomaniak.com/mail).
13. Tracking allows you to view the import history for the address in question.

4. Adjust the application settings

Once you have taken the necessary steps to ensure that the domain name associated with your email account works with Infomaniak, modify the settings of the email software/clients you use so that they connect correctly to the Infomaniak servers: follow the configuration wizard.

This guide explains why some attachments sent from Microsoft Outlook arrive in winmail.dat format at your email address hosted by Infomaniak, and how to permanently resolve the problem on the sender's side (where it is created).

Introduction

• winmail.dat is the container used by Outlook/Exchange when a message is sent in RTF/TNEF format.
  • It encapsulates the formatting and attachments.
• Many non-Microsoft software/email clients cannot interpret TNEF:
  • the formatting disappears, and the attachments become a single winmail.dat file.

Resolving the issue (actions to request from the sender)

The most effective solution is to have the sender modify their Outlook configuration.

Disable RTF/TNEF and resend the message in HTML or plain text

• Classic Outlook for Windows (Microsoft 365/2021/2019, Win32 application)
  Menu: File > Options > Mail
  Compose: Compose messages in the following format: choose HTML (or Plain Text).
  Message format: in When sending rich text messages to Internet recipients, select Convert to HTML (or Convert to plain text).
  On a case-by-case basis (single email): in the message window, Format Text tab > choose HTML.

• New Outlook for Windows (application based on Outlook on the web)
  Menu: Settings (gear icon) > Mail > Compose and reply
  Message format: Compose messages in: choose HTML (or Plain text).
  This client does not offer an RTF option; sending in HTML/text avoids winmail.dat.

• Outlook on the web (Exchange Online/Outlook.com)
  Menu: Settings > Mail > Compose and reply > Message format > choose HTML (or Plain text).

• Outlook for Mac
  Menu: Outlook > Preferences > Writing > check/uncheck Write messages in HTML by default.
  For a single message: in the writing window, Options tab > toggle HTML or Plain Text.

Note: if the sender has attached files, they will be readable by all recipients as long as the message is sent in HTML/text. Zipping the attachments (.zip) does not prevent Outlook from encapsulating the message if RTF/TNEF is still active.

Disable RTF for specific recipients (e.g., yourself)

• Classic Windows Outlook: open the Contact card > double-click the email address > Outlook Properties > Internet format: select Send in plain text only (or Let Outlook decide if the administrator is already forcing the conversion).

• Clear the auto-complete (it may “memorize” RTF for a recipient): File > Options > Mail > Send messages > Clear the auto-complete list, then retype the address manually the next time you send a message.

• Microsoft 365 administrators (on the sender's side): in the Exchange Admin Center: Mail flow > Remote domains > Default > Rich Text Format: choose Never. In PowerShell: Set-RemoteDomain Default -TNEFEnabled $false.

If this doesn't work: use another email client to send the invitation (e.g. Thunderbird), or check that calendar invitations are sent in iCalendar format (File > Options > Calendar > enable Use the iCalendar format for external recipients).

If you do not wish to contact the sender again

You can extract the content of winmail.dat using TNEF decoding tools (online or desktop applications). Search for “open winmail.dat” and choose a reputable tool for your system (Windows, macOS, Linux). This usually restores the attachments, but it is not a permanent solution. Furthermore, confidentiality and security are in no way guaranteed during these operations.

This guide will help you find the public IP address of your device, which can be useful when submitting certain support requests.

Display the public IP address on the connected device

Click here to obtain the public IP address of your device in IPv4 and IPv6 format.

Alternative methods

Visit ipinfo.io or ifconfig.me.

… on macOS

1. From a Terminal application (command-line interface, CLI) on your device, run the curl ifconfig.me command and press Enter.
2. The address displayed is the public IP address of your computer.

To automate the process of finding the public IP address, use commands or scripts that query services such as api.ipify.org...

This guide helps you resolve an email error of the type "535 5.7.0 authentication failed".

Troubleshooting Authentication Failed Errors

The email authentication service on the servers may experience an issue for a few brief seconds in exceptional cases, for example, during unusual events on the infrastructure.

If a 535 5.7.0 authentication failed error occurs:

• Wait a few minutes and then try sending the message again; it should go through this time.

If the problem persists, check the points in this other guide.

This guide explains how to connect the Microsoft Outlook mobile app (application for smartphone or tablet iOS / Android) to an email address hosted by Infomaniak.

Introduction

• Instead of the manual configuration below, it is recommended to use the Infomaniak Mail app (iOS / Android) to benefit from Infomaniak's security features.
• The Microsoft application is configured by default to analyze your data:
  

Add the email address to the application

Prerequisites

• Create the email address (❓: my kSuite | Mail Service/kSuite).
• Create a device password (❓: my kSuite | Mail Service/kSuite).
• Check that the domain is configured correctly (❓: Mail/kSuite service).

To configure the email application:

1. Open the application.
2. Click on Add account:
   
3. Enter the email address to associate.
4. Click on Continue:
   
5. Click on IMAP:
   
6. Activate the toggle switch to enable advanced settings.
7. Complete the missing information.
8. Click on the ✓ icon in the top right corner.
9. If necessary, choose to add an additional account, otherwise click Later.
10. That's it, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = the complete email address & (?)
• Password = the password generated for the email address you want to access (❓: my kSuite | Mail Service/kSuite).
• Mandatory authentication for sending emails:
  • Enable it in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (the complete email address) and the generated password.

Refer to this other guide if you are looking for information about other email ports and protocols that are supported (SSL/TLS, for example).

In case of a problem

Check that the Mail service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works correctly outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides will help you resolve any potential issues:

• Refer to the solutions provided in this other guide regarding email in general.
• This other guide provides more specific information about Outlook.

… and if your Outlook is no longer working after a change of email password, please refer to this other guide.

This guide details the security measures implemented as part of Infomaniak's email services to detect abusive and abnormal use of an email address. These measures protect you from malicious use of your computer or account.

Number of recipients per email sent

Regardless of the email plan you choose, whether free or paid, the total number of recipients listed on an email is limited to 100.

This restriction applies regardless of the field used to enter the email addresses of the recipients (To, CC, or BCC).

Other email limits

• Limits on outgoing emails per 24 hours
• Message size limits

This guide details how to disable the SMTP protocol, thereby preventing a specific user from sending emails from a specific email address.

Introduction

• Removing an user’s sending permission will prevent them from sending a message (new, reply, reaction, etc.) from the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) and the mobile app.
• If the user in question is also specified in the connected devices, sending will also be impossible from a software/email client such as Outlook, Apple Mail, Thunderbird, etc.
• There is a specific permission regarding out-of-office messages if you also want to prevent this type of message from being sent.

Prevent a user from sending messages from a specific email address

New user

Do you want to allow a new colleague to view a mail address (be able to read incoming emails) but without allowing them to send new messages?

1. Click here to access the management of your Mail Service in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the Mail Service in question:
   
3. Click on the relevant email address in the table that appears:
   
4. Click to Add a new user:
   
5. In this example, the collaborator is external, so click to Create an invitation link.
6. Click to manage the permissions for this user on the relevant email address:
   
7. Click on Email Sending to revoke their sending privileges.
8. Save the change:
   
9. Click Add to complete the invitation:
   
10. Enter the email address to which the invitation should be sent.
11. Click on Send:
    

The invited user accepts the invitation: they can then access the email address and its messages, but the button to compose a new message will remain grayed out, preventing them from drafting an email (or even replying, reacting, etc., as these buttons will also be grayed out/disabled):

Prevent sending to an existing user

Do you want to allow collaborators to continue viewing a mail address (i.e., be able to read incoming emails) but prevent them from sending new messages?

1. Click here to access the management of your Mail Service in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the Mail Service in question:
   
3. Click on the email address in the table that appears:
   
4. Click on Sending emails to remove the sending permission:
   

The user can then access the email address and its messages, but the button to compose a new message will remain grayed out, preventing them from drafting an email (or even replying, reacting, etc., as these buttons will also be grayed out/disabled):

Prevent sending from an SMTP email client/software

If you want to prevent a user from sending emails from a mail client or any fixed or mobile device containing an SMTP email app, start by following the steps above.

You will then need to create a password (= "connected device") linked to this user (therefore, in step 8 of this other guide, instead of “No user”, you will need to specify the ID of the relevant collaborator, who has already been added in the users tab):

This will configure the software/email client to receive emails but will prevent it from sending any, continuously causing an error (password request) if the user insists on sending an email:

This guide explains how to transfer to Infomaniak email addresses currently hosted by Yahoo, using an IMAP import tool.

Introduction

• This operation does not affect the data already present in the destination address, nor the data in the source address.
• The entire external mailbox will be imported.
• Once the import process has started, it is no longer possible to interrupt it.
• Any duplicates will be handled: identical content will only be copied once.
• Consult this other guide if you are looking for alternatives to this IMAP process.

Import your entire email history

1. Yahoo Prerequisites

• To allow the Infomaniak assistant to access your Yahoo account, click on https://login.yahoo.com/account/security#other-apps and configure an application password, which is automatically generated by Yahoo.
• You will need to copy it and then paste it in place of your password in the Infomaniak wizard for copying your emails; to generate it:
  1. Log in to your Yahoo account.
  2. Go to the Account Security tab.
  3. Click on Generate an app password:
     
  4. Choose Other app:
     
  5. Enter an app name, for example Infomaniak, and click on Generate:
     
  6. Copy the app password.

2. Infomaniak Prerequisites

• Have a Mail service on your Infomaniak Manager.
• Have a available address quota or adjust it beforehand if necessary.
• Make sure your email is properly secured
• Create one or more addresses on this Mail service.
  • If you have many (10+) email addresses to create, please refer to this other guide on bulk creation.
• The destination email address must be linked to the user (= the Infomaniak account) you are using.

3. Import email content from Yahoo to Infomaniak

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary, log in to your Infomaniak account for the relevant organisation; the import will be done to one of the email addresses associated with the Infomaniak Mail web interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on IMAP import.
4. Click on one-time import.
5. Fill in the field on the left with your source email address (the content of which you want to copy).
6. Fill in the field on the right with the password for that same source email address (see requirements).
7. Click on Confirm.
8. If necessary, enter a second email address to be imported at the same time.
9. Choose the email address from which to import emails; the drop-down menu lists the email addresses currently associated with your Infomaniak Web Mail interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are logged into.
10. After selecting the desired destination address from the list, click the blue Import emails button.
11. The copy process has started. You can wait and view the result on the page once the import is complete, or close the window (the import will continue in the background, and progress can be tracked - see below).
12. A confirmation email will be automatically sent to all email addresses involved in the operation once the import is complete, indicating the number of messages copied.
13. Tracking is available in the settings of the destination email address, and only on the web app Mail (online service ksuite.infomaniak.com/mail).
14. Tracking allows you to view the import history for the address in question.

4. Adjust application settings

If necessary, once you have completed the steps to ensure that the domain name associated with your email account works with Infomaniak, modify the settings of the email software/clients you use so that they connect correctly to the Infomaniak servers: follow the configuration wizard.

This guide explains how to manage the passwords for an email address from the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).

Prerequisites

• You must have permission to manage devices: it is possible that the Mail Service administrator has removed this permission from their admin account.

Add or remove a connected device

Create and display a new password to add the email address to your computer, mobile app, etc.

To manage the password for an email address already linked to your Infomaniak Mail web app:

1. Click here to access the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail).
2. Click on the action menu ⋮ to the right of the email address in question.
3. Click on Address settings:
   
4. Click on Manage password:
   
5. Click on Add a device:
   
6. Enter the password to log in to your Infomaniak account if prompted:
   
7. The configuration assistant will then open on the MAIL section; check or select the relevant email address from the drop-down menu.
8. Select “new device” from the drop-down menu:
   
9. Give the device a description.
10. Click on the tab that corresponds to your needs (either the procedure for Apple Mail, or any other IMAP/SMTP configuration).
11. Scroll down and click the button to generate a password:
    
12. A new password is created and displayed:
    • you can modify it by clicking the button, but don't forget to save it:
      
13. Then, copy it and store it securely (e.g., in a password manager); it will no longer be possible to view it afterward.

Delete a password to cut off access from a computer, mobile app, etc.

You can manage the created/used access permissions at any time:

1. Click on the Settings icon ‍ in the top right corner of the interface.
2. Check or select the relevant email address from the dropdown menu in the left-hand sidebar.
3. Click on Devices in the left-hand sidebar.
4. Click on the device in question:
   
5. Click on the button to disconnect the device.
6. Confirm the disconnection of the device in question:
   

This guide details the steps to take if you don't see any difference on your website after making a change, compared to its version before the change. These tips are also relevant if you encounter issues while using the Infomaniak product interface.

Introduction

• While you browse, a web browser saves the data you view in a dedicated space. This is done to avoid repeatedly requesting the same data from the server, saving time and resources.
• Your cache can contain a large amount of data, and sometimes the browser gets confused. As a result, websites may not display correctly or may display an outdated version.
• Clearing the cache ensures that you are viewing the latest version of the page or folder.

Clear your web browser's cache…

… on Safari

Choose your macOS version to view the corresponding Apple support.

… regarding Google tools (Chrome, Android, etc.)

Please refer to the Google help.

… on Firefox

Please refer to the Mozilla help.

… on Edge / Internet Explorer

Refer to the Microsoft help.

This guide explains how to copy the content of one or more external email addresses (all email messages, folders, subfolders, in short, the entire structure of your existing email account with other providers) to one or more of your existing addresses at Infomaniak, thanks to the Infomaniak import tool!

Introduction

• It's easy to migrate your entire email tree to Infomaniak – discover the offers.
• This operation does not affect the data already present in the destination address, nor the data in the source address.
• The entire external mailbox will be imported as a copy.
• Once the import process has started, it is no longer possible to interrupt it.
• Any potential duplicates are handled: identical content will only be copied once.

Start copying to an Infomaniak email address

Several options are available for importing emails:

1. You want to copy emails already present in Infomaniak (e.g. @ik.me) to another mailbox also hosted at Infomaniak?
   • Refer to this other guide to copy email content internally.
2. You have a file/archive in MBOX format and want to import it directly into an existing address on Infomaniak?
   • Refer to this other guide to import the content of the .mbox file and thus import your emails, regardless of their origin, into Infomaniak.
   • This is ideal for easily transferring content from Google, as an MBOX file can be easily obtained via Google Takeout.
3. If you were unable to obtain an MBOX file of your emails, you can copy emails from an external provider using the IMAP import tool; click on the link corresponding to the email provider you want to import:
   • addresses @ Bluewin
   • addresses @ Gmail or custom Google domain
   • addresses @ GMX
   • addresses @ custom Microsoft 365 domain
   • addresses @ Orange
   • addresses @ custom Swisscom domain
   • addresses @ Yahoo
   • Any other email provider, such as Gandi, Hotmail, Hostinger, Sunrise, etc.
4. You can also simply set up an email redirect, but this will only take effect on future emails that arrive in your inbox.