This guide explains how to disable two-factor authentication, also known as two-step verification (two-factor authentication in English, or 2FA) for logging into Manager Infomaniak (manager.infomaniak.com) or Mail Infomaniak (mail.infomaniak.com).

Disable 2FA

If two-step verification is enabled and you wish to disable it:

1. Click here to access 2FA management on the Manager Infomaniak.
2. Click on the Remove button to disable security:
   
3. Enter the password to log in to your account.

In case of trouble

Obviously, the procedure above requires logging in one last time with two-factor authentication to then be able to disable it.

If you do not have access to the kAuth application or the device that receives the validation SMS, there is no point in calling Infomaniak; in this case, you will have no choice but to provide a number of security elements manually or via the app Infomaniak Check (kCheck) to regain access to your account:

1. Click here to access the login page for Manager Infomaniak.
2. Enter the username and the usual and correct password.
3. When prompted for additional authentication, click on the alternative methods:
   
4. Choose to enter one of your backup codes if you had downloaded the sheet when activating 2FA:
   
5. Otherwise, select the last option to request help to access the form allowing you to submit your ID documents and recognition selfie:
   
6. Follow the procedure to the end and wait:
   

This guide details what can be searched for on the Web app Mail Infomaniak (online service mail.infomaniak.com) or other kSuite services. To search on kDrive, refer to this other guide.

Search for an email

You can perform a global search (among all the directories of the Web app Mail Infomaniak) either in the body of the message, or in its subject, or among its senders/recipients, large attachments, etc. If you want to find a message in a specific directory, select it first.

Advanced search is accessible from the dropdown arrow ‍ to the right of the search field at the top of your Mail:

To search for the trace of an email or know its activity, you can also search in the logs of an email address.

Email search with a mail software/client

To find out how your specific email application performs searches, consult its documentation. For example, desktop apps (desktop applications) Thunderbird and Outlook can synchronize messages locally and perform local searches, while other applications may prefer to search on the IMAP server. In this case, the email client sends a search command to the server, which then searches all messages stored on the server and returns the results to the email client.

Search for a contact

You can search for an address book, a group, or a person among your contacts using the search field at the top of your Infomaniak address book:

Search for an event

You can search for calendars, events, rooms, including among their descriptions and the people associated with them:

This guide explains how to connect the desktop app Apple Mail (desktop application on macOS) to an email address hosted by Infomaniak.

Preamble

• It is recommended to configure your macOS computer automatically using .mobileconfig configuration profiles compatible with Apple.
• ⚠️ All the services offered by Infomaniak are compatible with the corresponding standard protocols (notably IMAP/SMTP for email, WebDAV for sharing, S3/Swift for storage, etc.).
• Therefore, if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms and Conditions.

Manually add the email address to the application

Prerequisites

• Create the address within my kSuite or on a Mail Service (Mail Service alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.
• Have added the email address in question to Mail Infomaniak to use the synchronization assistant and for the Apple profile to work on your devices.

To configure the mail application:

1. Open the application.
2. Click on Other account.
3. Click on Continue:
   
4. Enter the account name.
5. Enter the email address to attach.
6. Enter the email password.
7. Click on the blue Log in button:
   
8. Check and complete the missing information.
9. Click on the Log in button:
   
    
10. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to check ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible mail ports and protocols.

In case of a problem

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Learn about the solutions provided in this other guide regarding email in general.
• Delete any Apple configuration profiles linked to your Infomaniak email before restarting the setup.

And if your Apple Mail no longer works since a change of mail password, check out this other guide.

This guide explains how to export the contents of an email address hosted by Infomaniak.

Preamble

• Infomaniak does not offer an export (e.g. PST) but keeps your emails without limit* for the entire duration of your contract with integrated backups.
• The manual export offered works on Windows: you can thus save your emails in a single archive that is easily restorable.
• For additional help, contact the support of the software/email client used, or a partner.

Manual export

To export all the messages contained in your email address hosted by Infomaniak:

1. Install the free application Thunderbird.
2. Configure the email address in question using IMAP (to include subfolders).
3. Make sure all desired content is present (synchronize the box from the beginning - not just the last 30 days for example).

Then…

• … or you install the free application BackupThunderbird which allows the creation of an archive (encrypted if necessary) and later restoration…
• … or you can simply display the hidden files in Windows, then find and save this folder profile
  C:\Users{USER}\AppData\Roaming\Thunderbird\Profiles{PROFIL_USER}\
  as it contains all your emails.

Download emails locally

Another solution (not recommended) could be to configure a software/email client by choosing to receive emails via the POP3 protocol, which will download the messages locally. Only the inbox is affected.

* within the framework of normal use of a shared service, in accordance with Article 1 of the particular conditions of the Mail Service

This guide explains how to attach files and/or images to emails sent from the Web app Mail Infomaniak (online service mail.infomaniak.com), the complete online solution for reading and managing your emails.

Foreword

• Refer to this other guide regarding limitations on sending emails/attachments.

Attach files from your computer to your message

To add an attachment from your computer:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on New message.
3. Click on the paperclip icon Attach a file.
4. Browse the locations to select the files to attach to the message:
   
   • With the Web app **Mail** Infomaniak (online service mail.infomaniak.com) the size limit for **attachments** is **25 MB**.
     • Beyond that and up to a limit of **3 GB**, a link SwissTransfer is generated and integrated into your message: the data is stored in Switzerland in the Infomaniak Cloud and your recipients will be able to use this link to easily download the attachments during a predefined period.
     • Beyond 3 GB (and up to 50 GB), it is recommended to always use SwissTransfer for your sends.

Attach kDrive files to your message

To add an existing attachment from kDrive:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on New message.
3. Click on the kDrive folder icon to browse locations and select the files to attach to the message.
4. Click the blue Attachment button (to attach the files to the message rather than sending a simple link to the files) then click the blue Insert button:
    

Include an image in the body of your message

To add an image to the message (in the middle of your message text, for example), there are 2 possibilities:

• Drag/drop the image into the input interface (images over 10 MB will not be displayed but will be attached).
• or Click on the icon representing the frame with the mountains then:
  
   
  1. Click the button to upload an image (which allows you to choose it from your desired location and then insert it into the body of the message)…
  2. … or enter the URL of the image you wish to include; the image must be located somewhere on the Internet (you can use the FTP Manager to send your image to your hosting space if you have one) and must still be there at the time your correspondent views the message.

This guide explains how to enable or disable read receipt requests from the Web Mail app (online service mail.infomaniak.com).

Preamble

• The requests for confirmation of receipt and/or reading are compatible with most email systems.
• They still depend on the user's action and the settings of their email system.
• The receipt (or non-receipt) of a read confirmation does not guarantee anything (the logs may be better suited to certain cases).

Request a read receipt

To allow your recipient to easily confirm receipt of your message sent from the Web Mail app (online service mail.infomaniak.com):

1. Click here to access the Web Mail app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Click on Send in the left sidebar menu.
4. Turn on the toggle switch to request a read receipt.
   
5. Click on ‍ Filters and rules (in the Email address settings section).

Note that it is also possible to activate this on a case-by-case basis when sending your message on Mail, from the composition options by clicking on ⋮ then on the relevant option:

Acknowledge receipt of the message

If you receive an email and view it on the Web Mail app (online service mail.infomaniak.com) while the sender has specifically requested to be notified, you can acknowledge receipt of the message upon reading it:

This guide explains how to change the location of certain folders present in the directory structure of your email address.

Introduction

• The folder structure of a classic mailbox can contain certain special folders, such as the one that stores emails…
  • … once they have been sent (= "Sent messages" or "Messages envoyés").
  • … for a few days before their final deletion (= "Trash" or "Corbeille").
• Everything is already set up so that by default it is synchronized across the various email interfaces around the globe.
• If you wish to make adjustments for various reasons, sometimes linguistic, then refer to the guide below to modify these special folders:
  • drafts
  • sent messages
  • trash
  • archives
• This notably allows you to customize the synchronization of these folders with IMAP clients such as Outlook, Mail iOS, Thunderbird, Spark, etc.
• Note that this does not change the retention period for emails placed in some of these special folders.

Access from the Infomaniak Web Mail app

Prerequisites

• Have a valid access to the Web Mail Infomaniak app (online service mail.infomaniak.com) to which the email address is attached.
• Having permission to edit special folders: if you had been invited to Mail to manage your address, it is possible that the Service Mail manager has removed this right from their admin account.

To modify these special folders:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Check or select the email address in question from the dropdown menu on the left sidebar.
4. Click on Folders:
   

Access from the Mail Service

To access this option from a Mail service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the email address concerned in the table that appears.
4. Click on the Folders tab:
   

Configure the special folders

Select the folders you want to store your drafts, archives, sent messages, and trash by default by clicking on the area to the right of each item:

This will display the list of folders already present in the tree structure of your email (if necessary, create the desired folder in advance from Mail or an IMAP software).

To modify the default folders for spam and advertising messages & social network notifications, you need to do it directly from the Spam Filter and Advertising Filter sections.

Alternative solutions for…

Some software/email clients also allow you to change the location of special folders. Refer to your application's official documentation if needed. The following links are provided for information:

… Mozilla Thunderbird

Refer to this other guide if you are looking for information on assigning specific folders (such as Trash, Drafts, Sent Mail) to the IMAP account and synchronizing them with Infomaniak.

… Microsoft Outlook 2013

Refer to this unofficial guide if you are looking for information on how using the IMAP protocol in the application can lead to a configuration where messages are stored locally only and not synchronized with the server, which contradicts the main goal of IMAP to maintain consistency across devices.

… Microsoft Outlook 2021

Refer to this unofficial guide if you are looking for information on how to save sent emails in the "Sent" folder rather than "Sent Items" in the application.

… Apple iOS

Refer to this unofficial guide if you are looking for information on how to configure the sent, drafts, and deleted mail folders on an iPhone to be synchronized with the mail server, by accessing the advanced settings of the Mail application and selecting the corresponding folders on the IMAP server.

This guide explains how to connect the native Android mail application to an email address hosted at Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Manually add the email address to the application

To set up the mail application:

1. Open the native mail application on your device.
2. Click on Add an account.
3. Select Other as the address type.
4. Enter your email address.
5. Select the type Personal IMAP.
6. Check and complete the missing information.
7. Complete the procedure.
8. There you go, your email address is now set up in your device's application.

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside of the application.

The most common error involves using an incorrect password.

The troubleshooting guides help you resolve any issues:

• Check out the solutions provided in this other guide regarding email in general
• … and if your application no longer works for sending (e.g., SMTP server disconnected or absent) or since a password change, refer to this other guide.

This guide explains how to save email attachments from the Web app Mail Infomaniak (online service mail.infomaniak.com). You can thus save all files attached to a message in one click, in a .zip archive on your computer, or in your kDrive etc.

Exporting attachments from the Web Mail app

To export the attached files received by email:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. View the email containing the attachments you wish to save.
3. Click on the paperclip icon
4. or directly above the attached files:
   
   • Select Download All to create a zip archive to download to your device.
   • Select Save All to kDrive to choose the kDrive (from those you are attached to by your Organization) and the desired location on it to save the files.

Learn more

• Export all emails from an email address
• Export an email to kDrive
• Share a specific email

This guide provides the most common IMAP server addresses. These can be used to copy the content of your old email addresses to your Infomaniak email address.

IMAP Server Addresses