This guide helps you find the public IP address of your device, which can be useful for certain support requests, among other things.

Display the public IP address on the connected device

Click here to obtain the public IP address of your device in IPv4 and IPv6 format.

Alternative methods

Visit ipinfo.io or ifconfig.me.

... on macOS

1. From a terminal application (command line interface, CLI) on your device, run the command curl ifconfig.me and press enter.
2. The displayed address is the public IP address of the computer.

To automate the search for the public IP address, use commands or scripts that query services such as api.ipify.org ...

This guide explains how to allow a user (friend, colleague, client, family member, etc.) to use an email address that you have created within a Service Mail Infomaniak as the administrator of the relevant Organization.

Preamble

• In most cases, no password should be transmitted to them.
• The email address will be automatically added to the user's Mail Infomaniak interface after they accept the invitation.
• Refer to this other guide if you are looking for additional information about creating a simple email address for yourself.

Invite to use the email…

… from the Service Mail

To allow an already active user to access the email address you want to share:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the email address in question in the table that appears.
4. Click on Invite at the top of the table (table of users currently having the address concerned on Mail):
   
5. Choose to generate a share link (or invite an existing user in the organization).
6. Optionally, set restrictions among the permissions‍ that can be assigned to the user.
7. Click on the blue button:
   
8. Enter the email password.
9. Copy the link to share with the invited Mail user.
10. Change the language of the invitation if necessary.
11. Enable email/SMS sending if necessary:
    
     

… from the Web Mail Infomaniak app

To access the same process as above but from the Web app Mail Infomaniak (online service mail.infomaniak.com):

1. Click here to access the Web Mail Infomaniak app (online service mail.infomaniak.com).
2. Click on the action menu ⋮ to the right of the relevant email address.
3. Click on the Settings of the email address:
   
4. Click on Invite:
   

Accept the invitation

To view the email address to which he has been invited, the user opens the link he received in his browser:

1. A first window tells him who invited him, and which email address he will be able to access after creating the user account (or logging in to his existing user account).
2. The invited user logs into the account.
3. His app Mail Infomaniak directly displays the new address that he can now use.

In case of trouble

If the Invite button (point 6 above) is not visible or remains grayed out, check that:

• your user account has sufficient permissions to administer the product in question
• The email address in question does not yet exist as a login identifier for an Infomaniak Organization
• The table below the button does not list a user with an email address identical to the email address in question

Example: you want to invite someone to view the address anna.a@domain.xyz but the button is grayed out because a user anna.a@domain.xyz is listed in the table.

Solution: to be able to invite a new user to view the address in question, completely delete the user account with the email address in question as the login address.

This guide explains how to add a folder or subfolder as a favorite on the Web app Mail Infomaniak (online service mail.infomaniak.com).

Preamble

• Automatically placed at the top of your folder list, you will have quick and easy access to this folder.
• Several folders can be marked as favorites.

Mark a folder as a favorite

To add a folder as a favorite or to remove it:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the action menu ⋮ to the right of the relevant folder in the left sidebar.
3. Choose the desired action:
   
   

And on the mobile app?

It is not possible to add a folder as a favorite from the Infomaniak Mail mobile app (application for iOS/Android smartphone or tablet).

To access your folders:

1. Tap the icon at the top left of the Mail inbox.
2. A panel slides in from the left and displays several sections.
3. The "Folders" section displays your folders in alphabetical order. The section is collapsible. You can create new folders but you cannot mark any as a favorite.

You can mark messages as favorite to keep track of them.

This guide details the specific rules to follow when using a password containing the "dollar" character $ to send an email via the SMTP Infomaniak in a script (PowerShell, Python, etc.).

Preamble

• If you encounter an authentication error (for example auth failed, invalid login or password) when sending an email via SMTP, even though the password is correct and works in software like Outlook, the issue may be due to the handling of the character $ in your script or configuration file.
• To ensure reliable execution of your SMTP scripts, it is strongly advised to avoid any special character with syntactic meaning, particularly $, in passwords used in scripts and configuration files.
• The issue may also occur when connecting to databases.

Rules to follow

The character $ is a special symbol in many languages and environments. When it is used in a password in a script or configuration file, it can be mistakenly interpreted as a variable or control character.

Here are frequent cases where you should not use the character $ in a password:

• PowerShell: $ is used to declare variables. A password containing $ can cause syntax errors or be truncated.
• Bash / Shell (Linux): $ is also a variable prefix. It can trigger unexpected substitutions.
• YAML files (for example Home Assistant, GitHub Actions, Docker Compose) : $ can be interpreted as an environment variable.
• Files .env, .ini, or other configuration files: the tools that read these files may attempt to interpret the variables.
• Commands or URLs with authentication: a password containing $ may be improperly encoded or fail during parsing.

To correct or prevent this type of error:

• Avoid using the character $ in passwords intended for use in scripts or automated systems.
• If you absolutely must use it, always enclose the password string correctly according to the language:
  • In PowerShell: use single quotes 'password$Test' if possible.
  • In Python: ensure the string is well enclosed in single or double quotes, without interpretation.
  • In Bash: escape the $ with a backslash \$.

This guide explains how to mark your chosen emails as "favorites" in the Infomaniak mail service to have a "follow" on these messages and to be able to display them separately if you wish.

Monitor one or several messages…

… from the Infomaniak Web Mail app

To add a message as a favorite:

1. Click here to access the Web Mail Infomaniak app (online service mail.infomaniak.com).
2. Click on the ☆… icon:
   • … to the left of a message in the message list
   • … at the top right of the message reading window
3. Once tracking is enabled, a dropdown menu in the top right corner allows you to display only a selection of your received messages according to several criteria: All, Read, Unread, Followed, Unfollowed.
   
   
    

… from the Infomaniak Mail mobile app (iOS / Android)

In the message list:

1. Press and hold your finger on a message.
2. Press the ☆ icon at the bottom of the screen.
3. If necessary, exit the message selection by pressing the Cancel button at the top of the screen:
   
   ‍

While reading a message:

1. Tap the ☆ icon at the top right of the message reading window:
   

It is also possible to set up a swipe gesture that would mark the swiped message as a favorite.

This guide explains how to insert rich text and images into your messages on the Web app Mail Infomaniak (online service mail.infomaniak.com).

Preamble

• To set some of the settings below as default for all your new messages, refer to this other guide.
• Refer to this other guide if you are looking for information about adding and inserting images.

Customize and format an email

To change the writing style of your emails on Mail Infomaniak:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Write a new message and select a portion of it.
3. Click on the A icon at the bottom right of the composition window to display the toolbar.
4. Format your text with style options (italic / bold / underlined), size, font, alignment, colors, etc. or revert to plain text:
   
   
    
5. It is even possible to edit the source code (HTML) of your message:
   

This guide explains how to enable or disable the inclusion of the original message when replying to an email from the Infomaniak Web Mail app (online service mail.infomaniak.com) for web browser.

Do not quote the original message

By default, the text of the message you are replying to will be placed below your own response text (A):

Following the guide below, nothing from the original message will be quoted and you will respond from a clean slate, with or without a signature (B):

To never quote the original message when replying to a contact:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍‍ in the top right corner.
3. Click on Send in the left sidebar.
4. Turn off the toggle switch to the right of the "Include original message in reply" option:
   

This guide explains how to activate the Infomaniak anti-spam filter which significantly reduces the number of unsolicited messages that can arrive in your Infomaniak mail address if you share it with third parties. The messages you really want to see quickly will no longer be drowned out among dozens of other unwanted messages, as the latter will be automatically placed in a folder specifically dedicated to this effect.

Preamble

• Spam is unsolicited mail, often of a promotional or fraudulent nature, aimed at promoting products, services, or carrying out online scams; a persistent problem since the beginnings of email that has evolved with communication technologies, prompting the implementation of strategies to combat this form of digital pollution.
• The filter is automatically activated when creating an email address within a Infomaniak Mail Service or when subscribing to a my kSuite / my kSuite+ offer.
• Emails placed in the Spam folder (or in the spam destination folder - read more below) are automatically deleted after 30 days.‍

Activate the option from the Web Mail app

Prerequisites

• Having permission to manage the filter: if you had been invited to the Web Mail Infomaniak app (online service mail.infomaniak.com) to manage your address, it is possible that the Service Mail manager has revoked this right from their admin account.

To access the settings of your Infomaniak mailbox:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Check or select the relevant email address from the dropdown menu on the left sidebar.
4. Click on ‍ Filters and rules:
   
5. Enable (or disable) the spam filter option, the effect is immediate (wait for the on-screen confirmation message):
   
6. Simply click the toggle switch again to disable the filter; in this case, all future messages will go to the inbox, including messages with a header indicating a high spam score.
    

Activate the option from a Mail Service

To access the settings of your Infomaniak mailbox:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the email address in question in the table that appears.
4. Click on Filters and rules in the left sidebar.
5. Enable the spam filter option, the effect is immediate:
   
6. It is enough to click the toggle switch again to disable the filter; in this case, all future messages will go to the inbox, including messages with a header indicating a high spam score (they can be processed downstream by your software/email client if it supports reading this type of header).

Note that you can activate it in bulk for multiple addresses at once.

Report spam or mark as false positive

If spam messages slip through or, conversely, if a valid email has been incorrectly classified as spam, you can intervene in a few clicks.

Prerequisites

• Check that the spam filter is active.
• For added security, enable the external mail tag.

To automatically move an email from your inbox that may have slipped through the spam filter into the Spam folder:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Select the message in the inbox then click on the Spam icon in the toolbar:
   
   
    
3. You can also open it and mark it as Spam at a later time:
   
   
    
4. Another option: open it and click on the action menu ⋮ on the right:
   
   

Once you have clicked on Mark as spam:

• The email is moved to the Spam folder (or to the manually defined folder)
• The sender's address is added to the blocked users list
• the filter is refined for better handling over time

Report a false positive

On the other hand, if you act on an email that has been wrongly marked as spam (false positive) by clicking on the "This is not spam" icon:

• The email is moved to the inbox…
• The sender's address is added to the list of authorized users…
• This also affects the filter and its criteria.

Customize the anti-spam filter

Change the location of spam

You can choose the default location of the folder where messages considered as spam will automatically go (similar to special IMAP folders).

Still under Filters and rules where you have activated the spam filter:

1. Click on Edit:
   
2. Click on the folder name to select another one (create a new one in advance if necessary):
   
3. Click on the Validate button.

Allow or block senders

You can specify in advance which senders should always go to the Spam folder (or vice versa): refer to this other guide for more information.

This guide explains how to view the activity logs of email addresses contained within a Mail Service Infomaniak.

Introduction

• Your email logs are available free of charge for the last 20 days.
• Consulting logs for a longer period is chargeable:
  • contact Infomaniak support.

Viewing logs from the Infomaniak Web Mail app

Prerequisites

• Have a valid access to the Web Mail app (online service mail.infomaniak.com) where the email address is attached.
• To be Administrator or Legal Responsible‍ within the Organization that manages the Service Mail.
• Have permission to view the logs: if you had been invited to Mail to manage your address, it is possible that the manager of the Service Mail has removed this right from their admin account

Next, to access the logs from Mail:

1. Click here to access the Web Mail app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Check or select the relevant email address from the dropdown menu on the left sidebar.
4. Click on General below.
5. Click on View logs:
   
6. Choose to view the logs of sent or received emails, and set the date and time.
7. Click on Search.

View the logs from Service Mail

To access Service Mail:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the email address concerned in the table displayed
   
4. Click on Logs in the left sidebar.
5. From the drop-down menu, select an email address (by default, the first address of Service Mail is selected).
6. Choose to view the logs of sent or received emails, and set the date and time:
   
7. Click on Search.

Logs results

The logs for sent and received emails will be presented in a table format.

Hover your mouse over the possible icon ⓘ in the Status column to display more information if necessary:

This guide explains how message encryption works on the Web app Mail Infomaniak (online service mail.infomaniak.com).

Preamble

• When encryption is enabled, emails and attachments are encrypted upon receipt on Infomaniak servers, via the public keys of senders and recipients.
  • Each email address generates a key upon first use, securely stored in the Infomaniak datacenters.
• The keys are based on elliptic curve cryptography (ECC) and use the OpenPGP standard.
  • They are themselves encrypted in AES-256-GCM with automatic decryption via Infomaniak authentication.

Enable email encryption

To automatically encrypt a message sent to an email address:

1. Click here to access the Mail web app (online service mail.infomaniak.com).
2. Compose a new message as you usually do.
3. Click on the lock icon to the left of the Send button to enable encryption:
   
4. Confirm the action if a confirmation window appears.
5. The icon now represents a closed padlock and the overall color is changed.
6. Press the Send button.

This action must be performed for each new send.

A. Recipient whose email is managed by Infomaniak

If the recipient of the encrypted email has an email address managed by Infomaniak, the encryption is completely transparent for both the sender and the recipient. A note will indicate that the message is encrypted…

1. … in the recipient's inbox:
   
2. … when opening the received message:
   
3. … and in the sent folder of the sender:
   

B. External recipient

If the recipient of the encrypted email has an email address managed outside of Infomaniak services, encryption is still possible, but it requires the definition of a password:

1. Click here to access the Mail web app (online service mail.infomaniak.com).
2. Compose a new message as usual, but send it to an email address outside of Infomaniak.
3. Click on the lock icon to the left of the Send button to activate encryption.
4. A modal window opens to allow you to set a password.
5. Enter a password and copy it to send it to the recipient by your own means (for example, kPaste) (you can agree on a password in advance so the recipient will already be informed):
   
6. The icon now represents a closed padlock and you can send the email as usual.

The recipients will then receive a message notifying them that an encrypted email is waiting for them:

By clicking on the provided button, they will be redirected to a secure web page where the password must be entered.

Once the password is validated, the encrypted message can be viewed on the same page.

Storage and search

In search results, only the subject of encrypted messages will be visible, while their content will remain secure during storage.