This guide explains how to split bookings with multiple tickets (within the Infomaniak ticketing system).

This allows you to validate part of a booking, in case the booking could include multiple tickets, but only part of it needs to be validated at the counter.

Prerequisites

• This operation requires that an order is currently set to pay on site.
  • For more information about this payment method and how to activate it, refer to this other guide.

Split from the web counter

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing for the event in question.
3. Click on Counter in the left sidebar:
   
4. Find the booking from the search field at the top of the page; you can find the order using the order number or any other element related to the order:
   
5. The booking appears in the right column; if it is a booking, you can click on the arrow to the right of the Validate button and Split the booking:
   
6. The next screen allows you to choose the tickets to validate:
   
7. Now, proceed to order the tickets to validate. You will notice that this has created a new order, and that the old order only contains the tickets not selected during the split:
   

Split from the sales tablet

The procedure for splitting an order on a tablet is similar to the procedure on the web counter:

1. Log in to your Infomaniak account.
2. Click on the Orders tab and find the order to split.
3. Click on the Tickets tab of the order:
   
4. Select the tickets to validate and click on Separate:‍
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5. ‍Continue the order to validate it:
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6. The new order appears as validated, and the initial order shows the remaining tickets:
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