This guide explains how to split reservations with multiple tickets (within the framework of the ticketing system Infomaniak).

This allows you to validate part of a reservation, in case the reservation includes multiple tickets, but only part of it needs to be validated at the counter.

Prerequisites

• This operation requires that an order is currently set to pay on site.
  • For more information about this payment method and how to activate it, refer to this other guide.

Splitting from the web ticket office

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing for the event in question.
3. Click on Guichet in the left sidebar:
   
4. Find the reservation from the search field at the top of the page; you can find the order using the order number or any other element related to the order:
   
5. The reservation appears in the right column; if it is a reservation, you can click on the arrow to the right of the Validate button and Split the reservation:
   
6. The next screen allows you to select the tickets to validate:
   
7. Now, simply proceed with the validation of the selected tickets. You will notice that this action creates a new order, and the original order will only contain the tickets not selected during the split:
   

Splitting from the sales tablet

The procedure for splitting an order on a tablet is similar to the procedure on the web check-in:

1. Log in to your Infomaniak account.
2. Click on the Orders tab and find the order to split.
3. Click on the Tickets tab of the order:
   
4. Select the tickets to validate and click on Split:‍
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5. ‍Continue the order to validate it:
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6. The new order appears as validated, and the initial order shows the remaining tickets:
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