This guide explains how to create a pass (within the framework of the Infomaniak ticketing system).

Start creating passes

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Pass in the left sidebar menu.
5. Click on Add a pass:
   

The pass will be configured in several steps:

1. Define the type during creation (subscription, ticket pack, etc.) as well as the basic information and parameters (below)
2. Associate events with the pass
3. Configure the visual and information related to the pass.
4. Define the information of the subscribers who will be linked to the passes

1. Configure the pass

Name and description of the pass

This section allows you to define the name of the pass as well as a description of the pass:

It is recommended to use a sufficiently short name in the Pass name on the ticket section that will be printed directly on the pass.

Pass support

You can choose two types of support:

1. The PVC card, credit card type, often used for seasonal or annual subscriptions.
2. The Phone/Paper format, which prioritizes the use of the phone but also allows printing the ticket on an A4 or A6 sheet.

If the PVC card is chosen:

• Pay attention to the size of the text used for the Name displayed on the ticket which will be taken up here and which will be limited to 35 characters.
• Choose the withdrawal method that will be made available to the customer.

If the Phone/Paper format is chosen:

• The visitor will receive their pass in digital format in an email.
• They can download their pass in PDF format from the link included in the email.

The appearance of the pass can be configured once the pass is created in the pass appearance configuration menu.

Manage display during scan checks

The two options present here allow you to define the parameters used for pass control:

1. The passes will have random barcodes when created, but the organizer can modify them freely from the management of each pass.
2. The icon that will be displayed during the pass check:
   

Pass price

Validity period

The validity period will be used if you want to ensure that this pass is only available during a restricted period. It is possible, for example, to configure a pack of tickets that can only be used during the winter season for a seasonal promotion.

It should be noted that if a pass is outside the validity period, it can be purchased but cannot be used or accessed to add tickets to it.

Pass type

1. Customized: This pass allows the customer to choose the events and dates from the options offered. You must therefore decide on the limitations of the pass:
   • Single event choice: The customer can only choose one event, but depending on the ticket limit, they can choose one or more for the chosen event. Warning: When a customer buys a card, the system will deduct the number of seats entered in this field from all events linked to the pass. These seats will be "reserved" for this pass. When the customer passes through the scanners, the system will release the seats for all other events.
   • Maximum ticket: The number of tickets that can be associated with the pass
   • Minimum ticket: If a minimum of 0 is defined, the customer can buy an empty pass and choose their seats later. Any number other than 0 will force the customer to choose tickets when purchasing the pass.
   • Limit of one event per day: the pass has a limit of one event per day. The customer will not be able to order more than one ticket per day for this pass
   • All seats on the same day: allows you to choose a date and then choose the events of that date.
   • Limit of one performance per event: Allows you to define whether the customer can participate several times in an event (in the case of multiple dates). If activated, the customer can only take one ticket per event of the "same name" (or "same performance") for this pass. Warning: the spelling of the event name must be identical
   • Minimum of different events / pass: The customer must take as many tickets for different shows available on the pass. It will be used to prevent the visitor from taking all their tickets for a single show.
2. Automatic: the pass will not be customizable by the client: it will automatically take the tickets that will be defined by the organizer.
3. Fixed numbered seat: in the case where the event takes place in a venue with a seating plan, this type of pass allows the client to choose the pass with a numbered seat on the seating plan. This seat will remain unchanged for all events associated with the pass taking place in the same venue.

Example of configurations

• All-inclusive season subscription
• Multi-day pack (2-day pass, weekend pass)
• Multi-event pack with choices

Next steps

After creating the pass, the next step is to associate it with the corresponding events and configure the various available options:

1. Associate events
2. Configure the visual and information
3. Collect subscriber information