This guide explains how to use scanners to check tickets for your event (as part of the Infomaniak ticketing system).

Set up the control tools

To activate your control tools on your ticketing:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on Manage to the right of the Control Tools section:
   
3. Select the ticketing system for your control session.
4. Click the Confirm button:
   
5. Choose one of the control methods:
   
   1. Mobile app Infomaniak Etickets scan (application for iOS/Android smartphone or tablet).
   2. Rent a barcode/QR code reader.
   3. Paper printout (not recommended for more than a few dozen customers).

Use the scanner

Hardware requirements

• Plug in the base power supply, and place the scanners on it to charge them.
• The scanners are configured to automatically connect to the Infomaniak network generated by the Wifi and 4G hotspots.
  • If no connection is detected, check the connection in the device's Settings menu.

For this:

1. Log in to the mobile app using one of the following methods:
   • Email address and password of the Infomaniak user account with access to the ticketing system.
   • Organizer code (see point 2 above).
   • Code generated in the menu Profile Management (or click on the action menu ⋮ located to the right of the relevant profile to display a QR code replacing the code):
     
2. Select the dates at the top if needed to display the correct events.
3. Select one or more events to scan (long press on each for multi-selection).
4. Point the camera at the ticket's QR code to perform the scan.
5. The scanner will indicate whether the ticket is valid or not:
   • Refer to this other guide regarding the customization of the display during the scan.
   • The various scanner options are located in the menu at the top left.

Manage the app settings

On the main page

• Quick ticket cancellation
  • Allows you to scan pre-printed tickets (your unsold tickets) to quickly put them back on sale without having to check the orders in the Infomaniak Manager.
• Scan Mode
  • Normal - Classic scan, the ticket is allowed to enter once.
  • Entry / Exit - Validates tickets in either mode to allow participants to enter and exit.
  • Multiple Entries - Validates and allows entry multiple times, ticket never refused (unless it is the wrong date).
• Laser Mode
  • Bluebird - to make the application compatible with Bluebird devices.
  • Zebra - to make the application compatible with Zebra devices.

On the event page

• Order search
  • Allows you to find an order with the visitor's name or order number.
• Flash
  • Enables the flash on the device.
• Scan by zone
  • Allows you to limit tickets assigned to the selected zones.