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Knowledge base

1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!

Knowledge base FAQ - Knowledge base Page 5/1
    10 FAQ(s) found
    Change the domain name of a kSuite

    This guide explains how to replace the main domain name associated with a kSuite.

     

    Preamble

    • Switching the domain linked to kSuite is useful if your activities change name.
    • This affects:
      • Custom Brand (thus the custom URLs leading to your tools like kDrive)
      • Mail Service (so your email addresses)

     

    Change the kSuite domain name

    Prerequisites

    • Own the new domain name (if necessary, create it in advance).
    • Familiarize yourself with the instructions in this other guide by applying the instructions corresponding to your situation (this is so that the domain name works when it is attached to your kSuite).
    • Add the domain name to kSuite.

    Once the new domain name is ready to be used in place of the old one:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click on the action menu â‹® located to the right of the relevant item.
    3. Click on Manage domains:
    4. Click on the action menu â‹® located to the right of the domain intended to replace the current domain.
    5. Click on Set as primary domain:
    6. Click on the Continue button.
    7. Take note of the information on the screen and then confirm that you have read it.
    8. Click on the Continue button:
    9. Click on the button Confirm:

     

    Impact on the Mail Service

    By reversing the domain name of the kSuite above, the Mail Service is automatically updated. You go from:

    … to this:



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    Edit an Office file type on kDrive

    This guide explains how to create, save and edit an Office file (text, spreadsheet, presentation...) on the Web app kDrive (online service kdrive.infomaniak.com) and on the mobile app kDrive (application for iOS/Android smartphone or tablet).

     

    Working with the native editor

    kDrive natively integrates the applications Docs, Grids, and Points which allow you to create, edit, and collaborate online on documents of type Word .docx, Excel .xlsx, and PowerPoint .ppsx. You can thus work with:

    • word processing document
    • spreadsheet (worksheet)
    • presentation
    • notebook
    • document draw.io for diagrams, schematics and wireframes

    A feature allows you to add a bookmark (shortcut to a favorite passage in your document or the equivalent of a web page anchor) that you can easily share with your contacts. You can also easily notify a user in your Organization directly on the document.

    Read the guide on this topic.

     

    Working with Microsoft Office Online

    Another editing solution is available to you (depending on the kDrive / kSuite offer activated): the Microsoft Office Online editor.

    Read the guide on this topic.



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    Understand the limits and constraints of obsolete hardware or system

    This guide addresses issues that may arise when using Infomaniak applications (such as kChat, kDrive, kAuth, etc.) or tools (such as config.infomaniak.com, the Manager Infomaniak, etc.) with outdated hardware (OS, browser, devices, etc.) old / not up to date / obsolete‍.

     

    Preamble

    • For example, it will not be possible to comfortably access Infomaniak services with an iPhone 5s or 6 on iOS 12.
    • It is therefore recommended to regularly update browsers and operating systems to benefit from the best possible experience with the Infomaniak infrastructure.
    • Also, refer to this other guide which is more specifically focused on browsers and their components.
    • And are you using the latest version of the Infomaniak app concerned?

     

    Update the OS, browser, etc.

    Old systems or browsers can cause slowness, errors, or incorrect display. It is therefore preferable to rely on regularly updated components because Infomaniak apps work optimally on up-to-date systems and recent hardware.

    Example for kChat:

    kChatMinimum requirement
    Web App (browser)Chrome 134+, Firefox 128+, Safari 17.4+, Edge 134+
    Mobile app (iOS)iOS 15.1+ (iPhone 6s or newer)
    Mobile app (Android)Android 7.0+ with up-to-date Chrome
    Desktop app (macOS)macOS 12 (Monterey) or later
    Desktop app (Windows)Windows 10 or later
    Desktop app (Linux)Ubuntu 22.04 LTS or an equivalent maintained distribution

     

    If you encounter any issues with an internet browser, try updating it or installing an alternative:

    • Google Chrome
      https://www.google.com/chrome/
      (The site automatically detects the operating system and offers the latest version)
    • Mozilla Firefox
      https://www.mozilla.org/firefox/new/
      (Download and update page for Windows, macOS and Linux)
    • Microsoft Edge
      https://www.microsoft.com/edge
      (The link offers automatic update or download depending on the system)
    • Safari (macOS only)
      https://support.apple.com/fr-fr/HT204416
      (Safari updates are handled through macOS system updates)
    • Opera
      https://www.opera.com/fr/download
      (Allows you to download the latest version for your system)
    • Brave
      https://brave.com/download/
      (Download page with automatic operating system detection)

     

    Technologies used by Infomaniak

    Many of the web tools developed by Infomaniak use Angular. The need for up-to-date or recent hardware to run applications is not specific to Angular itself but rather a general requirement for running any modern web application. Here are a few reasons why up-to-date hardware is often necessary:

    1. Angular relies on advanced features of modern browsers, which are often missing or poorly managed in older versions.
    2. Recent browsers optimize JavaScript execution and graphical rendering, which improves the fluidity of Angular applications.
    3. Up-to-date versions fix known vulnerabilities, reducing the risk of compromise.
    4. Modern browsers are more compliant with the latest HTML, CSS and JavaScript specifications, ensuring better compatibility.
    5. Modern APIs (camera, geolocation, notifications, etc.) are only accessible through recent browsers, which are essential for interactive experiences.


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    Invite an external user to use kChat

    This guide explains how to add a completely external user to kChat.

     

    Preamble

    • If you are the administrator of the Organization where kSuite (and therefore kChat) is located, with full rights granted for kChat, you can invite a completely external user to your Organization who will not be counted as a user.
    • He will, however, be invited to create an Infomaniak account if he does not already have one.
    • To add a kChat user and grant them more rights, refer to this other guide.

     

    Invite a user to discuss in a private channel

    To send an email invitation from kChat:

    1. Click here‍ to access the kChat web app (online service kchat.infomaniak.com) or open the kChat desktop app (desktop application for macOS / Windows / Linux).
    2. Click the button to Invite members:
    3. Click on the link to invite a new user:
    4. Specify the email address(es) of the person(s) to invite.
    5. Specify the channel(s) to which these people will have access.
    6. Click on the blue button to send the invitation:
    7. The invited person receives an email with a link leading to the kChat interface and the channel shared with them:
    8. Obviously, there is a registration phase if the user does not already have an Infomaniak account and during this time, the invited user is listed on the kChat channel in question:
      • Note that it will not be listed as pending within kSuite or elsewhere because it is a restricted and external user; and as long as it has not completed its registration, the quota remains at 0/100 external user:
    9. Once the registration is complete, the user can access kChat:
      • From the administrator account, once the registration of the external user is complete, you will see a mention of 1 external user on your kSuite dashboard:
      • And you will see the indication on kChat that the user is accessing your private channel:

         

     

    Guest user permissions

    Guests can…

    • … pin messages to channels
    • … use "slash commands" (except for restricted commands such as inviting members, renaming channels, modifying headers, etc.)
    • … add a channel to favorites
    • … mute a channel
    • … update their profile
    • … use different authentication methods from other users

    Guests cannot…

    • … discover public channels
    • … join open teams
    • … create direct messages or group messages with members who are not in the same channel
    • … invite people


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    Create a recurring event in the Infomaniak Web Calendar app

    This guide explains how to add a new recurring event to a calendar / agenda in the Infomaniak Web app Calendar (online service calendar.infomaniak.com for managing your events and appointments).

     

    Preamble

    • To create a simple unique event, refer to this other guide.
    • To schedule a meeting with multiple users and find the best time slot, refer to this other guide about the appointment scheduling assistant.

     

    Add a recurring event

    To add an event that will be repeated in the future:

    1. Click here to access the Infomaniak Web app Calendar (online service calendar.infomaniak.com).
    2. Click on the More ‍ button at the top left of the interface to create a New event.
    3. Display additional fields:
    4. Enable recurrence:

    It is possible to modify (move/delete) a single instance of a recurring event in the Infomaniak agenda without affecting the entire series, thus allowing you to occasionally adjust the schedule, participants, location, or duration of a specific meeting while preserving the original configuration for all other instances.



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    Replace Skype with Infomaniak

    Infomaniak offers you to replace Skype with its own solutions, whether for individual calls, remote meetings or team exchanges.

     

    kMeet, video conferencing for individuals & businesses

    Despite its initial success, the communication platform Skype has seen its use decrease with the emergence of solutions better integrated with new collaborative uses.

    One of the easiest ways to replace Skype is to adopt kMeet:

    • Unlimited audio and video calls
    • Access without registration
    • Compatibility Web, mobile and desktop
    • Integrated chat & reactions (emoticons, sounds)
    • Screen sharing with drawing tools, remote control
    • Breakout rooms (breakout rooms)
    • Integration with the calendar (video link creation)
    • Integration with kDrive for storing meeting recordings
    • Integration with kChat for video calls
    • Respect for privacy (no advertising, hosting in Switzerland)
    • Security with encryption AES-256
    • Eco-friendly (renewable energy, COâ‚‚ compensation)

     

    Replace Skype with kMeet

    The alternative kMeet to replace Skype can be implemented in several ways:

     

    1. Quick use without registration

    To start a private communication between several people on the Internet, all one of them has to do is go to kMeet and then share the meeting link with the others. Here is the step-by-step procedure:

    1. Enter kmeet.infomaniak.com in a browser like Chrome or Safari.
    2. Click on Start a new meeting:
    3. Enter a name for the meeting, which indicates to future participants the subject of the discussion they are joining.
    4. Click the button to Continue:
    5. Grant kMeet the necessary permissions:
    6. Enter your name, which will be seen by the other participants.
    7. Enable or disable any communication tools if they are not needed at the moment.
    8. Click the button to join the virtual meeting room (as the first participant since no one else has been invited except you at this point):
    9. There you go, **the room is created** and you can now **copy the information related to this session** and **send it to your contacts** so that they can join you (they will just have to click on the link you send them).
    10. Close the information window so that you can all chat together:
    11. The toolbar at the bottom of the screen allows you to turn the microphone, camera, etc. on or off.

    To discover all the possibilities offered by kMeet, refer to this other guide.

     

    2. Scheduling and invitations with my kSuite

    To work efficiently, kMeet can be directly linked to your professional calendar. This means that every time you create an event in your calendar…

    • … a video conference link is automatically generated…
    • … participants receive the invitation by email with all the information…
    • … and on the day of the event, they can join the meeting with one click, without registration or software to install.

    Benefit: you centralize meeting management, reduce forgetfulness and simplify organization, all from a single interface.

    To set up this solution:

    1. Sign up for my kSuite for free to get an email address, for example anna.alpha@ikmail.com and, above all, access to Infomaniak services.
    2. Access the calendar ksuite.infomaniak.com/calendar then create an event on your chosen day.
    3. Add participants to the event, even if they are not Infomaniak clients.
    4. Click the green button to automatically add a kMeet link to the event.
    5. Click on the button to save your event:
    6. Invitations will then be automatically sent by email to the participants, containing the clickable link allowing them to join the online discussion when the time comes:
    7. The kMeet meeting link is also visible directly on the event in the calendar:

     

    3. Call your contact like Skype

    To start a conversation at any time with a contact previously saved in your address book, it is necessary that you both have kChat, available within the kSuite Infomaniak. To set up this solution, which can also be extended to an entire group of contacts:

    1. Sign up for kSuite to gain access to the corresponding Infomaniak services.
    2. Set up users (these can even be external) on the kSuite.
    3. Install the app kChat or go to the URL https://ksuite.infomaniak.com/kchat
    4. A user can then be called via kChat, which will ring the recipient's device:
      • = web browser if the kChat URL is open, or computer/mobile device if the kChat app is installed.
      • Refer to this other guide to learn more about video calls on kChat.
    5. Your contact can then choose to answer; the call will be made using the kMeet technology within kChat or on the kMeet app if it is installed.


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    Reply to an email via kChat

    This guide explains how to respond to an email visible on the Mail Infomaniak web app (online service mail.infomaniak.com) by sending the response directly in the kChat web app (online service kchat.infomaniak.com) or the desktop app, in the form of a private message to the email sender.

     

    Preamble

    • This feature allows you to respond to an email directly in kChat, with a reminder of the original message to facilitate understanding.
    • It aims to streamline collaboration by allowing you to react quickly to an email without leaving the kSuite environment.
    • It reduces the back and forth between the classic messaging and the collaborative workspace.

     

    Send a response to an email via kChat

    Prerequisites

    • The feature is currently available only in one-to-one exchanges and not in group discussions.
    • The email preview is not yet accessible on mobile, unless you are using the beta version of the kChat app.

    When you have received an email from a colleague and you want to respond to them directly on kChat:

    1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
    2. Open the message to be replied to by kChat.
    3. Click on the kChat message icon in the email toolbar:
    4. Compose your kChat message, format it if necessary and click the Send button at the bottom right:
    5. Your correspondent receives the message on kChat accompanied by a box representing the original email (date & time, subject)...

    You can access this message on kChat (in the thread of private messages exchanged with your correspondent) but also:

    • in the send confirmation message:
    • in an information banner on the email conversation:


    Updated 29.07.2025 Link to this FAQ:
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    Schedule a meeting from the Infomaniak Webmail app

    This guide explains how to quickly schedule a meeting between multiple users from the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).

     

    Create an event from an email

    To start the scheduling assistant:

    1. Click here to access the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).
    2. Open the message from the sender (or the discussion between multiple participants) with whom you want to organize a meeting / a common event.
    3. Click on the icon â‹® at the top right of the open message.
    4. Click on Organize an event:
    5. The assistant of the Infomaniak app Calendar appears on the right of the screen.
    6. The title of the meeting is automatically generated from the subject of the email, but it can be modified.
    7. The duration of the event (and its placement within the day) is automatically generated as close as possible to the present moment, but it can be modified, just as a possible room can be added below.
    8. Check or change the calendar used.
    9. The participants in the discussion are automatically added from their email address and can be managed in the second tab.
    10. Save the information to create the event and invitations:


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    Manage the Organization Directory

    This guide details the management of the Organization Directory, i.e., a “special” address book present within the Web app Contacts Infomaniak (online service contacts.infomaniak.com).

     

    Introduction

    • The Organization Directory is "automatically compiled" by the various users who make up one of the Organizations to which your user is attached.
    • This address book is automatically synchronized with all internal users of your Organization.
    • It is not possible to export it.

     

    Access the directory

    If your login ID matches and belongs to multiple Organizations, you can access the different directories of your Organizations:

    1. Click here to access the Web app Contacts Infomaniak (online service contacts.infomaniak.com).
    2. Click on the chevron ‍ to the left of the name of the relevant Organization.
    3. Click on Directory of {Organization Name}:
    4. The Organization's contacts are displayed on the right.

     

    Edit the details of a contact in the directory

    You can do many things (copy, export the card, view email exchanges, favorite, etc.) by clicking on the card of a contact in the Organization Directory address book, but you will not be able to modify the coordinates on behalf of the person concerned:

     

    To modify the main information, the person concerned (the one for whom a change needs to be made) must log in to their profile and modify it:

    A. First & Last Name

    To modify the first and last name visible in the directory, the concerned user (here user2@exemple-domaine.ch) must log in to their account and update their information:

    B. Email address

    To modify the email address visible in the directory, the user in question (here user2@exemple-domaine.ch) must log in to their account and update their details:

    C. Phone number

    To modify the phone number visible in the directory, the user in question (here user2@exemple-domaine.ch) must log in to their account and update their details:

    Direct link



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    Restore your mailbox at Infomaniak

    This guide is for you if you wish to change your current email provider and host your emails with Infomaniak.

     

    Preamble

    • To help you identify the offer best suited to your needs, refer to this other guide.

     

    Bring your email to Infomaniak

    To avoid losing any messages and experiencing any interruptions:

    • Follow the different links provided in order, they will open in a new tab of your browser, and return to this main guide after each completed step.
    • If necessary, you can also migrate your:
      • Calendars
      • Contacts
      • and other data

     

    You order a Mail Service only

    Below are the different steps to migrate your mail service to Infomaniak securely.

     

    Step 1: It is necessary to order the mail service by following this guide.

    At the time of ordering, you can choose to transfer the domain name at the same time or to order the mail service alone.

    You can then import the content of your old addresses to Infomaniak by following this guide.

     

    Step 2: Once the addresses are configured and your old content imported, you will be able to link your external domain name to your Infomaniak Mail Service to start receiving emails with Infomaniak. You will need to follow the chapter "Link the external domain to your Mail Service" of this guide.

    You will find here the MX / SPF to add in the DNS zone of your domain name:

    SPF
    Type: TXT
    Host: Leave blank
    Target: v=spf1 include:spf.infomaniak.ch -all

    MX
    Priority: 5
    Host: Leave blank
    Target: mta-gw.infomaniak.ch (for Gandi, it is necessary to add a dot at the end "mta-gw.infomaniak.ch." )

     

    Step 3 (optional): When everything is working correctly and if it hasn't been done already, you can transfer your domain name by following this guide.

    As soon as the transfer is initiated, you should have access to the DNS zone of your domain name on the Infomaniak Manager. You can therefore check…

    1. … in the DNS diagnostic if there are any corrections to be made and if necessary add the DNS entries that would be necessary for other services used with your domain name (newsletter or other).

    2. … in the global security tab of your mail service if DKIM is properly activated.

    If emails arrived during the migration with your former provider, you can re-import the content of your old addresses with Infomaniak by following this guide (duplicates are managed).

     

    You order a kSuite

    Here are the different steps to migrate your external mail service to an Infomaniak kSuite securely.

     

    Step 1: Order kSuite from this page.

    Once the order is completed, access your kSuite and add your domain name to it.

    You can then create your email addresses and even import the content of your old addresses by following this guide.

     

    Step 2: Once the addresses are configured and your old content imported, you will be able to link your external domain name to your Infomaniak Mail Service to start receiving emails with Infomaniak. You will need to follow the chapter "Link the external domain to your Mail Service" of this guide.

    You will find here the MX / SPF to add in the DNS zone of your domain name:

    SPF
    Type: TXT
    Host: Leave blank
    Target: v=spf1 include:spf.infomaniak.ch -all

    MX
    Priority: 5
    Host: Leave blank
    Target: mta-gw.infomaniak.ch (for Gandi, it is necessary to add a dot at the end "mta-gw.infomaniak.ch." )

     

    Step 3 (optional): When everything is working correctly and if it hasn't been done already, you can transfer your domain name by following this guide.

    As soon as the transfer is initiated, you should have access to the DNS zone of your domain name on the Infomaniak Manager. You can therefore check…

    1. … in the DNS diagnostic if there are any corrections to be made and if necessary add the DNS entries that would be necessary for other services used with your domain name (newsletter or other).

    2. … in the global security tab of your mail service if DKIM is properly activated.

    If emails arrived during the migration with your former provider, you can re-import the content of your old addresses with Infomaniak by following this guide (duplicates are managed).



    Updated 19.08.2025 Link to this FAQ:
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