This guide concerns kSuite and user management as well as their different types of access.

Preamble

• Each kSuite offer includes 1 first user offered upon subscription:
  • Standard offer with 1 free lifetime user and additional paid users with reduced management; storage space (excluding mail volume since it is unlimited) is 15 GB per user
  • Pro offer presented with 1 paying user, with 3 To (3000 Go; excluding mail volume since unlimited) of storage space per user
  • Entreprise offer presented with 1 paying user, with 6 To (6000 Go; mail volume excluded as it is unlimited) storage space per user
• You can include up to 300 users per kSuite.
• Each user is entitled to their email address on the domain name around which your kSuite is built, with no limit on mail storage volume. The email address quota will depend on the offer and the number of users:
  • Standard: 1 user = 2 email addresses (2 = 4, etc.)
  • Pro: 1 user = 5 email addresses (2 = 10, etc.)
  • Entreprise: 1 user = 10 email addresses (2 = 20, etc.)
• You can assign a kSuite email address to a user who is not part of kSuite.
• To obtain more email addresses, you need to change the offer to increase the number of users. Example:
  • You order a kSuite Pro with 5 users, you benefit from a quota of 5x5=25 email addresses in total in your kSuite, which you can use (for any use - the creation of an email address within the kSuite Mail Service is identical to that of a Mail Service outside kSuite).

Adding a user to kSuite

Prerequisites

• The quota of users that can be added to kSuite must be sufficient; adjust the kSuite offer if necessary.

Then:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ in the Users section.
3. Click on Add a user:
   

Two options are proposed:

a. Add a user who has no prior affiliation with the Organization where kSuite is located

b. Add a user who is already part of the Organization where kSuite is located

In both cases, follow the assistant by carefully reading the instructions.

Examples kChat and kDrive

Refer to this other guide to add an external user to the Organization so that they can use kChat and kDrive without direct visibility of the products on the Manager.

Refer to this other guide for examples of adding a user to kDrive / kSuite.

This guide explains how to change the color of events related to your calendars/agendas in the Web app Calendar Infomaniak (online service calendar.infomaniak.com for managing your events and appointments).

You can also globally customize the period displayed in them.

Set some default settings

To do this:

1. Click here to access the Infomaniak web app Calendar (online service calendar.infomaniak.com).
2. Click on the Settings icon ‍‍ at the top right.
3. Click on Customization.
4. Refer to this other guide regarding the default calendar.
5. Settings such as the default event duration or the working hours to display on the calendar will notably improve the use of the appointment scheduling assistant :
   

Set the color of a calendar/agenda

To do this:

1. Click here to access the Infomaniak web app Calendar (online service calendar.infomaniak.com).
2. Click on the action menu ⋮ to the right of the relevant calendar.
3. Click on Edit:
   
4. The color choice will apply to these locations:
   

Set the color of an event

For this:

1. Click here to access the Infomaniak web app Calendar (online service calendar.infomaniak.com).
2. Create an event and choose its color:
   
3. The individual color choice will apply to these locations:
   

If the event is already created:

1. Click on the event, then on the pencil icon ✎ to edit the details and, in particular, its color:
   

Customize the displayed period

For this:

1. Click here to access the Infomaniak web app Calendar (online service calendar.infomaniak.com).
2. Choose to display the agenda by: Day, Week, Month, Year or in Planning view
   

This guide concerns Infomaniak products that integrate the use of artificial intelligence (AI), including kSuite, kChat, kDrive, Mail, Site Creator…

Preamble

• The use of AI at Infomaniak is based on a transparent and ethical approach.
• Each service integrating AI follows strict principles to ensure reliable and respectful use:
  • The protection of information is ensured by the complete processing of data within infrastructures located exclusively in Switzerland, thus guaranteeing full control over digital sovereignty,
  • the results generated are never used to train models or for advertising purposes,
  • and AI is not intended to replace humans, but to assist them.

kChat

The AI integrated into kChat saves time in exchanges: it can rephrase sentences, generate quick responses, correct spelling, or adjust the tone of a message. The user retains full control over the suggestions, which are local to each session only.

Mail Infomaniak

In the Mail application, AI assists in drafting emails. It can generate content from a few keywords, rephrase or structure a message, adapting to different tones. Nothing is sent automatically, and the user can modify the texts at any time.

Site Creator

An AI-powered writing assistant enables Site Creator to quickly generate content tailored to various types of web pages. This service is useful for those launching a site and looking to produce clear, optimized, and relevant texts.

kDrive

On kDrive, artificial intelligence is deployed at two complementary levels to simplify document management.

On the one hand, an AI assistant accessible via Euria allows you to interact with text files stored in the drive. This module can answer questions about the content of a document, summarize, translate, or extract useful information. It is particularly effective for reading reports, understanding complex texts, or quickly generating an overview of a file.

Moreover, AI facilitates the automatic classification of files imported into kDrive thanks to an intelligent categorization system. By analyzing the content, kDrive can assign files to categories such as “administrative”, “photo”, “personal”, etc. This allows for quick sorting and better search, especially for files synchronized from different devices (computer, mobile).

On-demand AI with AI Tools

Infomaniak provides a platform that allows for easy integration of open-source models into custom projects. It is possible to leverage text analysis, content generation, translation, or other AI uses via on-demand calls. These services enable developers to benefit from high-performance AI without relying on closed or proprietary solutions.

Responsibilities of the parties

Data provided to the AI

• Infomaniak's AI is currently based by default on these models.
  • Among them, Mistral, Whisper, DeepSeek, Llama, granite…
• When using a writing assistant, the messages and requests sent to the AI are exclusively processed in Switzerland by Infomaniak's infrastructure.
• No data is processed or shared with a third party.

Data provided by the AI

• The language model generates text based on the data it has assimilated during its training, devoid of consciousness, intentions, or moral responsibilities.
• It is crucial that the user is aware that the information generated by the model is not always accurate and should not be considered an infallible source of information.
• He must exercise his critical judgment and verify the information provided by the assistant with reliable sources when necessary.
  • For example, if someone uses the model for crucial tasks such as medical, legal, or financial advice, they must take extra precautions to confirm the information provided by the model.
• In case of inappropriate or dangerous use of this assistant, the responsibility lies with the user who takes these actions.

This guide explains how to restore contacts that were accidentally deleted from address books in the Web app Contacts Infomaniak (online service contacts.infomaniak.com).

Contact restoration

It is possible to recover deleted contacts from the last 24 hours, 48 hours, 7 days or 30 days:

1. Click here to access the Web app Contacts Infomaniak (online service contacts.infomaniak.com).
2. Click on the chevron ‍ to expand the Advanced actions section.
3. Click on Restore.
4. Select the address book to restore.
5. Select the version from yesterday, 48 hours ago, or 7 and 30 days ago.
6. Choose the destination (in the original location or in another address book if available).
7. Start the restoration using the button at the bottom of the page:
   

This guide explains how to share contacts with other users from address books in the Web app Contacts Infomaniak (online service contacts.infomaniak.com).

Share an address book

To share contacts:

1. Click here to access the Web app Contacts Infomaniak (online service contacts.infomaniak.com).
2. Click on the action menu ⋮ to the right of an address book.
3. Click on Share:
   
4. If sharing is already in progress and you want to start another one, click on Share at the top, otherwise click on the Share button below:
   
5. Enter the email address of the Mail account of the user who will access the address book.
   • If the user does not yet have a Mail account, they can create one for free.
6. Specify the user rights for this address book (Admin, Read only, Read and write)

The contacts created or moved/copied to this address book will be visible to all users with access to the share.

This guide explains how to transfer to Infomaniak a Gmail address hosted by Google. Refer to this other guide if you are looking for information on importing custom domain addresses.

Infomaniak prerequisites

• Have a Mail Service on your Infomaniak Manager.
• Have an available email quota or adjust it in advance if necessary.

Transferring emails from Gmail to Infomaniak

a. Recreate the email address(es) on Infomaniak

Access the Infomaniak Mail Service and create the email addresses:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click the blue button Create an email address in the top right corner.
4. Enter the address (the part before the @ symbol) for example contact or michelle.
5. Click the blue Continue button.
6. Select I will consult the email address alone.
7. Click the blue Continue button.
8. Enter a password.
9. Click the blue Continue button.
10. Click the blue Finish button.
11. Start again at point 3 above to recreate all the email addresses identically.

b. Import Gmail mail content to Infomaniak

Access the Infomaniak Mail Service and import your emails:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the chevron ‍ in the right part of the blue Create an email address button.
4. Click on Import emails (direct link).
5. Click on Import my emails into a single email address.
6. Enter the existing email address at Google.
   • By specifying that your previous address is a @gmail.com address, the assistant will prompt you to log in to your Gmail account.
7. Click on the "Sign in with Google" button that has appeared.
   • Make sure you are connecting to the Gmail account involved in the email copy.
8. Confirm that you allow the Infomaniak tool to connect to your account (automatic procedure).
9. Once the popup is validated, you can choose which Infomaniak address to import your Gmail emails to (if necessary, refer to this other guide from point 7).

Labels and storage volume

The storage space displayed at Infomaniak may not match that indicated in Gmail, notably due to the different management of labels/tags.

Indeed, these, present in Gmail, will be converted into folders on the Infomaniak servers (same principle as when using an email client like Thunderbird):

Therefore, an email tagged in multiple Gmail folders may be counted multiple times during migration, which is why an account showing, for example, 6 GB in Gmail may occupy 18 GB once transferred to Infomaniak servers.

Adjust the application settings

As soon as you have ensured that the domain name associated with your email works with Infomaniak, change the settings of the software/email clients you use so that they connect correctly to the Infomaniak servers: follow the configuration assistant.

To finish

• Ensure that the email is properly secured
• Copy the content from other Mail providers

This guide explains how to upgrade your my kSuite offer and switch to a paid offer my kSuite+ to for example increase its maximum storage size. You will keep the email address created when you subscribed to the free offer.

Preamble

• To help you identify the most suitable my kSuite / kSuite offer for your needs, refer to this other guide.
• Refer to this other guide regarding the limitations specific to the my kSuite offer and the advantages of the my kSuite+ offer.

Upgrade to my kSuite+

To access your current my kSuite offer and upgrade to a higher plan:

1. Click here to access the Manager for your my kSuite offer.
2. Click on the chevron ‍ to the right of Manage.
3. Choose Modify my offer to convert the free offer to a paid and more comprehensive one:
   

Order a new kDrive

There is no limit to the number of kDrive (paid) you can add to your Infomaniak account. Order a new kDrive if necessary.

This guide details how data storage works for your various products kSuite.

kSuite storage space

The space used for data storage is…

• … shared among the different users of your kSuite,
• … and shared among certain products that make it up (kDrive and kChat for example).

The total amount of storage space depends on your subscription and the number of users chosen:

• It corresponds to the maximum amount of storage space that can be used by all of your users.
• There is no quota per user.

Increase or decrease kSuite storage space

Do you need more space to store your kSuite data?

• Change the plan and add users or upgrade to a higher plan including more users.
• The more users included in your plan, the more storage space you will have.

You can also free up storage space by permanently deleting files from kDrive or kChat. Data from the Service Mail is not included in the kSuite storage.

It is not possible to…

• … reduce the storage space,
• … go below a certain number of kSuite users depending on the available and already used storage.

This guide explains how to recover events, tasks, unavailabilities, and time slots that were accidentally deleted from one of your calendars/agendas in the Web app Calendar Infomaniak (online service calendar.infomaniak.com for managing your events and appointments).

Calendar/agenda restoration

Restore points are made every day. If events can be restored, you can go back to the point from 24 hours, 48 hours, 7 days, or 30 days ago:

1. Click here to access the Web app Calendar Infomaniak (online service calendar.infomaniak.com).
2. Click on Advanced actions from the left sidebar.
3. Select Restore.
4. Select the calendar to restore.
5. Select the desired version (1/2/7/30 days).
6. Start the restoration using the button at the bottom of the page that activates if events can be restored:
   

This guide explains how to save and export a calendar / agenda from the Web app Calendar Infomaniak (online service calendar.infomaniak.com for managing your events and appointments) in .ics format.

Export a calendar

To export the agenda in .ics format:

1. Click here to access the Web app Calendar Infomaniak (online service calendar.infomaniak.com).
2. Click on Advanced actions in the left sidebar.
3. Click on Export in the left sidebar.
4. Check the calendar(s) to export.
5. Click on Export:
   
6. Save the file to your computer.

Refer to this other guide if you are looking for information about importing events on the Infomaniak calendar.