This guide explains how to respond to an email visible on the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail) by sending the response directly in the Web app kChat (online service ksuite.infomaniak.com/kchat) or the desktop app, in the form of a private message to the email sender.

Preamble

• This feature allows you to respond to an email directly in kChat, with a reminder of the original message to facilitate understanding.
• It aims to streamline collaboration by allowing you to react quickly to an email without leaving the kSuite environment.
• It reduces the back and forth between classic messaging and the collaborative workspace.

Send a response to an email via kChat

Prerequisites

• The button providing access to the feature will only appear in the case of an email received from a sender attached to the kSuite, and this within the same Organization as the user who wishes to respond.
• To display a shortcut to this feature as in the first point 3 below, refer to this other guide.

When you have received an email from a colleague and you want to respond to them directly on kChat:

1. Click here to access the Web app Mail Infomaniak (online service ksuite.infomaniak.com/mail).
2. Open the message to be replied to by kChat.
3. Click on the kChat icon in the email toolbar:
   
   • It is also possible to click on a button below the message:
     
4. Write your kChat message, format it if necessary and click on the Send button at the bottom right:
   
5. Your correspondent receives the message on kChat accompanied by a box representing the original email (date & time, subject):
   

You can access this message on kChat (in the thread of private messages exchanged with your correspondent as above) but also:

1. in an information banner on the email conversation,
2. in the send confirmation message: