This guide details the various elements that can be configured and customized on kChat to best suit your usage preferences.

Change the language of the kChat interface

kChat displays in the language chosen for the Manager and, like your avatar/profile picture, these settings are managed within your Infomaniak profile.

Configure kChat on the Manager

To access kChat preferences and, in particular, to define which channel(s) (one or more possible channels) new users (excluding external users) will be automatically added to, in addition to belonging to the General channel:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on Settings in the left sidebar:
   

Customize the general display of kChat

To access the settings of the kChat applications:

1. Click here to access the kChat web app (online service ksuite.infomaniak.com/kchat) or open the mobile app kChat (app for iOS/Android smartphone or tablet) or the desktop app kChat (desktop app on macOS/Windows/Linux).
2. Click on the icon ​ in the top right of the interface.

You can choose:

• a display density, and an optional color display in compact density
• whether or not to display previews in your conversations
• the size of a channel (width)
• the starting position when you return to an unread channel
• the number of personal messages to display

The Notifications tab allows you to customize kChat notifications.

The Shortcuts tab indicates the list of keyboard shortcuts available to work faster with kChat.

Resolve a display zoom issue

To zoom in or out of the display that has become unreadable, you need to use the following keyboard shortcuts:

• As in a browser, CTRL/CMD and - to zoom out
• CTRL/CMD and + to zoom in
• CTRL/CMD and 0 to reapply the default size

Dark Mode / Light Mode

The light or dark theme of the web app is configured globally (refer to this other guide).

However, the desktop app can be configured independently of the rest; this is set from the icon ‍ at the top right of the interface:

Customize a discussion, a channel, etc.

Next to each element of the left sidebar is an action menu ⋮ allowing you to define the sorting order (alphabetical, by recent activity, manual):

Set a status

To enhance your profile and its display, in kChat discussions as well as on the various kSuite pages and tools, you can set a status in the form of text and/or emoji, with an optional expiration date:

1. Click on your avatar or initials at the top right of the interface.
2. Click on Choose a custom status.
3. Enter a custom status or choose one from the suggestions.
4. Enter an expiration date if necessary:
   
5. Click on the smiley icon if you want to choose an emoji next to your name.
6. Confirm with the Set status button.

⚠ Max. number of custom emojis:

Use kChat with your domain and brand

This guide explains how to add a completely external user to kChat.

Preamble

• If you are the administrator of the Organization on which my kSuite (and therefore kChat) is located with full rights granted for kChat, you can invite a completely external user to your Organization who will not be counted as a user.
• The latter will, however, be invited to create an Infomaniak account if they do not already have one.
• To add a kChat user and give them more rights, refer to this other guide.

Invite a user to chat in a private channel

To send an invitation by email from kChat:

1. Click here to access the kChat Web app (online service ksuite.infomaniak.com/kchat) or open the kChat desktop app (desktop application on macOS / Windows / Linux).
2. Click the button to Invite members:
   
3. Click the link to invite a new user:
   
4. Specify the email address(es) of the person(s) to invite.
5. Specify the channel(s) to which these people will have access.
6. Click the blue button to send the invitation:
   
7. The invited person receives an email with a link leading to the kChat interface and the channel shared with them:
   
8. Obviously, there is a registration phase if the user does not yet have an Infomaniak account and during this time, the invited user is indeed listed on the kChat channel in question:
   
   • Note that it will not be listed as pending within my kSuite or elsewhere as it is a restricted and external user; and as long as it has not completed its registration, the quota remains at 0/100 external users:
     
9. Once registration is complete, the user can access kChat:
   
   • From the administrator account, once the external user's registration is complete, you get the mention of 1 external user on your my kSuite dashboard:
     
   • And you have the indication on kChat that the user is accessing your private channel:
     

Permissions of the invited user

Guests can…

• … pin messages to channels
• … use "slash commands" (except for restricted commands such as inviting members, renaming channels, modifying headers, etc.)
• … add a channel to favorites
• … mute a channel
• … update their profile
• … use authentication methods different from those of other users
• … use the kChat app: the guest can open the app (Web, mobile, or desktop) whether they are already a member of a kChat or not; this operating principle is different with my kSuite+, for example.

Guests cannot…

• … discover public channels
• … join open teams
• … create direct messages or group messages with members who are not part of the same channel
• … invite people

This guide details the use of voice messages within kChat conversations from Infomaniak.

Send a voice message (and automatic transcription)

To record a voice message using the microphone of your device and allow it to be broadcast in the ongoing discussion (private message for example but also all places where you can send a text message):

1. Click here‍ to access the kChat Web app (online service ksuite.infomaniak.com/kchat) or open the kChat mobile app (application for iOS / Android smartphone or tablet) or even the kChat desktop app (desktop application on macOS / Windows / Linux).
2. Click on the microphone icon from the new message composition window:
   
3. Permissions may be requested so that kChat can access your audio and voice interface:
   
4. Once the message is being recorded, click on the cross to the right of the recording to delete it, or on the icon ✓ to keep it:
   
5. Once the message is saved, it is not sent directly but is added to your message, you can listen to it again or delete it, add text, etc.
   
6. Once the message is sent, it appears in the ongoing discussion with its text transcribed in clear, all in letters.

Listen to a voice message on kChat

To listen to the voice message that has been recorded in the ongoing discussion:

1. Click on the ▶ (Play) button to start listening.
2. Click on it again (⏸ (Pause) button) to stop playback.

Download the voice message

To save the voice message to the location of your choice:

1. Click on the action menu ⋮ to open a menu:
   
2. Start the download of the voice message to your hard drive.

This guide explains how to get a notification to review a specific kChat message at a set time.

⚠ Available with:

* without custom scheduling

Remind a kChat message at a specific time

To review a message using a future notification:

1. Hover over the message to be reminded and select the additional actions icon ••• in the top right corner:
   
2. Click on Remind and choose the desired time to be notified:
   
3. You will then receive a notification at the chosen time for the kChat message, from kChat Bot (Euria), with the necessary information to view the message, set a later reminder, cancel any other reminders, etc.

This guide explains how to respond to an email visible on the Mail Infomaniak web app (online service mail.infomaniak.com) by sending the response directly in the kChat web app (online service kchat.infomaniak.com) or the desktop app, in the form of a private message to the email sender.

Preamble

• This feature allows you to respond to an email directly in kChat, with a reminder of the original message to facilitate understanding.
• It aims to streamline collaboration by allowing you to react quickly to an email without leaving the kSuite environment.
• It reduces the back and forth between the classic messaging and the collaborative workspace.

Send a response to an email via kChat

Prerequisites

• The feature is currently available only in one-to-one exchanges and not in group discussions.
• The email preview is not yet accessible on mobile, unless you are using the beta version of the kChat app.

When you have received an email from a colleague and you want to respond to them directly on kChat:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Open the message to be replied to by kChat.
3. Click on the kChat message icon in the email toolbar:
   
4. Compose your kChat message, format it if necessary and click the Send button at the bottom right:
   
5. Your correspondent receives the message on kChat accompanied by a box representing the original email (date & time, subject)...

You can access this message on kChat (in the thread of private messages exchanged with your correspondent) but also:

• in the send confirmation message:
  
• in an information banner on the email conversation:
  

Infomaniak offers to replace Skype with its own solutions, whether for individual calls, remote meetings, or team exchanges.

kMeet, video conferencing for individuals & businesses

Despite its initial success, the communication platform Skype has seen its use decrease in the face of the emergence of solutions better integrated with new collaborative uses.

One of the simplest ways to replace Skype is to adopt kMeet:

• Unlimited audio and video calls
• Access without registration
• Compatibility Web, mobile and desktop
• Integrated chat & reactions (emojis, sounds)
• Screen sharing with drawing tools, remote control
• Breakout rooms
• Integration with calendar (video link creation)
• Integration with kDrive for storing meeting recordings
• Integration with kChat for video calls
• Privacy respect (no ads, hosted in Switzerland)
• Security with AES-256 encryption
• Eco-friendly (renewable energy, CO2 compensation)

Replace Skype with kMeet

The alternative kMeet to replace Skype can be implemented in different ways:

1. Quick use without registration

To start a private communication between several people on the Internet, it is enough for one of them to go to kMeet and then communicate the meeting link to the others. Here is the step-by-step procedure:

1. Enter kmeet.infomaniak.com on a browser like Chrome or Safari.
2. Click on Start a new meeting:
   
3. Enter a name for the meeting, which allows future participants to know the subject of the discussion they are joining.
4. Click on the button to Continue:
   
5. Grant the necessary rights to kMeet:
   
6. Enter your name, the one that other participants will see.
7. Enable or disable any communication means if these should not be used for the moment.
8. Click on the button to join the virtual meeting room (as the first participant since no one has been invited except you for the moment):
   
9. There you go, the room is created and you can now copy the information related to this session and send it to the correspondents so that they can join you (they will only have to execute the link you send them).
10. Close the information window so that you can all chat together:
    
11. The toolbar at the bottom of the screen allows you to enable or disable the microphone, the camera, etc.:
    

To discover all the possibilities that kMeet offers, refer to this other guide.

2. Planning and invitations with my kSuite

To work efficiently, kMeet can be directly connected to your professional calendar. This means that every time you create an event in your calendar…

• … a video conference link is automatically generated…
• … participants receive the invitation by email with all the information…
• … and on the day of the event, they can join the meeting in one click, without registration or software to install.

Benefit: you centralize the management of meetings, reduce forgetfulness and simplify organization, all from a single interface.

To set up this solution:

1. Sign up for my kSuite to get an email address, for example anna.alpha@ikmail.com and, above all, access to Infomaniak services.
2. Access the calendar ksuite.infomaniak.com/calendar and then create an event on the day of your choice.
3. Add participants to the event, even if they are not Infomaniak customers.
4. Click the green button to automatically add a kMeet link to the event.
5. Click the button to save your event:
   
6. Invitations will then be automatically sent by email to the participants, containing the clickable link to join the online discussion when the time comes:
   
7. The kMeet meeting link is also visible on the event in the calendar directly:
   

3. Call your correspondent like Skype

To start a conversation at any time with a contact previously saved in your address book, you must both have kChat, available within the Infomaniak kSuite. To set up this solution, which can also be extended to an entire group of contacts:

1. Sign up for kSuite to get access to the corresponding Infomaniak services.
2. Configure the users (these can even be external) on the kSuite.
3. Install the kChat app or go to the URL https://ksuite.infomaniak.com/kchat
4. A user can then be called via kChat, which will ring the recipient's device:
   • = Internet browser if the kChat URL is open, or computer/mobile device if the kChat app is installed.
   • Refer to this other guide to learn more about video calls on kChat.
5. Your correspondent can then choose to answer; the call will be made with the kMeet technology within kChat or on the kMeet app if it is installed.