This guide explains how to change the password of an email address present in an Infomaniak Mail Service.

Preamble

• If you are unable to log in to the Manager, you will not be able to change the password of one of the addresses in a Mail Service. Refer to this other guide in this case.
• If the email address is linked to the Infomaniak Mail web app, you can also apply a new password from ksuite.infomaniak.com/mail.
• Changing the password of an email address means changing the IMAP / SMTP password!
  • As soon as the password is changed, you must update your software (Outlook, etc.), mobile devices (iPhone), etc. with the new password (this is your responsibility).
  • If the email address is linked to the Infomaniak Mail web app, you will need to enter the new password when you first log in

Change the password from Mail Service

To change the password of an email address from an Infomaniak Mail Service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the email address concerned:
   
4. Click on Modify (in the Password section of the General tab)
   
5. Choose:
   1. send a password reset procedure to the user of the email address
   2. or below: modify the password directly
6. Follow the procedure and then enter or manually generate a password (even if the box is already filled in due to the browser's memory / auto-complete settings):
   
   

This guide explains how to connect the mobile app Apple Mail on iOS to an email address hosted by Infomaniak.

Preamble

• The 3 update methods offered by Apple Mail are:
  • Push
  • Fetch
  • Manual
• The Push method will not be available when you set up an address outside of iCloud! To avoid this:
  • It is recommended to configure your iOS device automatically using .mobileconfig configuration profiles compatible with Apple, or use the Infomaniak Mail (iOS) app to benefit from a Push type update method.
• ⚠️ All the services offered by Infomaniak are compatible with the corresponding standard protocols (notably IMAP/SMTP for email, WebDAV for sharing, S3/Swift for storage, etc.). Therefore, if you encounter a problem with third-party software, contact its publisher directly or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms and Conditions.

Manually add the email address to the application

Prerequisites

• Create the address within my kSuite or on a Mail Service (Mail Service alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.
• Have added the email address in question to Mail Infomaniak to use the synchronization assistant and for the Apple profile to work on your devices.

To configure the mail application:

1. Open the application.
2. Click on Other account:
   
3. ‍Enter the information such as the email address to attach as well as its password.
4. Click on Next:
   
5. The application indicates that some fields are optional but they are not at all:
   
6. Check and complete the missing information.
7. Click on Next:
   
8. There you go, your email address is now configured in the application:
   

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• Port SMTP = 465 (with SSL)
• Username = the full and complete email address ( ? )
• Password = the one assigned to the email address you want to check ( ? )
• Authentication required for sending emails:
  • It activates in the SMTP settings of your application.
  • Check "use the same parameters as the incoming server" or, depending on the software/email clients, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Check out the solutions provided in this other guide regarding email in general.
• Delete any Apple configuration profiles linked to your Infomaniak email before restarting the setup.

And if your Apple Mail no longer works for sending (e.g., SMTP server disconnected or missing) or since a password change, refer to this other guide.

This guide explains how to use the Gmail mobile app (application for iOS/Android smartphone or tablet) and the Gmail web app (online service gmail.com) to access an email address hosted by Infomaniak.

Preamble

• It is recommended to use the app Infomaniak Mail to benefit from Infomaniak's security advantages.
• ⚠️ All the services offered by Infomaniak are compatible with the corresponding standard protocols (notably IMAP/SMTP for email, WebDAV for sharing, S3/Swift for storage, etc.).
• Therefore, if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms and Conditions.

Using the Gmail mobile app for Infomaniak

Prerequisites

• Create the address within my kSuite or on a Mail Service (Mail Service alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

To add your Infomaniak-managed email address to your Gmail mobile app using IMAP (official guide):

1. Go to the Settings of Gmail.
2. Tap on Add account.
3. Choose Other.
4. Enter the email address you wish to use.
5. Choose the account type IMAP.
6. Enter the password for the email address.
7. Use the server name mail.infomaniak.com for:
   • Incoming IMAP server (reception):
     
   • Outgoing SMTP server (sending):
     
8. Finish adding the address.

Import your Infomaniak emails into Gmail

Here is an alternative solution for which the following configuration needs to be done once on gmail.com from a computer. Thus, the emails that arrive at your Infomaniak email address will be retrieved gradually on Gmail via the POP3 protocol.

1. Refer to this Google guide starting from “Step 2: Add another email account”.
2. Use these connection details:
   1. POP server name = mail.infomaniak.com
   2. port = 995 (check the SSL Connection box)

Send "Infomaniak" emails from Gmail

It is also possible to configure the gmail.com web app to send emails from an email address hosted by Infomaniak from the Google interface:

1. Refer to this Google guide.
2. Uncheck the box Treat as an alias.
3. Use these connection details:
   1. SMTP server name = mail.infomaniak.com
   2. port = 465 (check the box Secure SSL connection (recommended))

Modify your configuration

If necessary (following point 2 above):

This guide explains how to delete folders that appear grayed out on the Web app Mail Infomaniak (online service mail.infomaniak.com) or in certain email software/clients like Apple Mail, Mozilla Thunderbird or Microsoft Outlook.

Ghost folders

Some email clients like Microsoft Outlook allow you to create subfolders of non-existent folders. For example, it is possible to create the folder /abc/klm/xyz even though the folder "klm‍" does not exist.

In Mail Infomaniak or in other email software/clients, ghost folders like the folder "klm" in this example appear greyed out and cannot be deleted directly.

To delete these ghost folders, it is necessary to delete their subfolders first (in this example: xyz).

Stubborn folders

If, when consulting your Infomaniak email address on Outlook, ghost folders appear and cannot be deleted because they reappear instantly, here is a procedure recommended by Microsoft to resolve this issue:

Reset the IMAP cache

To do this:

• Close Outlook.
• Access the folder where your Outlook data files are stored: C:\Users\[Your Username]\AppData\Local\Microsoft\Outlook.
• Find the .ost file associated with your IMAP account (e.g. Infomaniak) and delete it (the file will be automatically recreated when Outlook is reopened).
• Reopen Outlook and let it resynchronize your emails and folders.

Search for hidden folders in Outlook

To do this:

• In Outlook, go to the "Folder" tab and select "IMAP Folders".
• Click on "Request" and search for the ghost folder.
• If you find the folder, try to unsubscribe from it, then delete it.

Use the MFCMAPI tool

MFCMAPI is a tool that allows you to manage mailboxes at a low level and delete stubborn folders:

• Download MFCMAPI from the official site (choose the x86 or x64 version according to your system).
• Run MFCMAPI and go to Session > Logon. Select your Outlook profile.
• In the MFCMAPI window, expand the mailbox associated with your IMAP account and locate the ghost folder.
• Right-click on the folder and select "Delete folder". Choose "Hard Deletion" for permanent deletion.

Check the properties of the folder in Outlook

To do this:

• Right-click on the ghost folder in Outlook, then select "Properties".
• Check if there are any unusual settings. Reset or modify the settings if necessary, then try deleting the folder again.

Recreate the Outlook profile

If the previous steps fail, recreating your Outlook profile can be an effective solution:

• Back up your important data before proceeding.
• Go to Control Panel > Mail > Show Profiles > Add.
• Follow the instructions to set up a new email account.
• Set this new profile as the default profile and open Outlook.
• Check if the ghost folder persists after creating the new profile.

By following these steps, you should be able to resolve the issue of ghost folders in Outlook IMAP.

This guide explains how to easily sort your messages using Plus Addressing ("+ addressing" or "sub-addressing"), i.e., aliases of your email address that do not need to be actually created on a Service Mail Infomaniak.

Preamble

• This feature is free and allows you to have multiple versions of your existing email address (= aliases), for example to separate your personal emails from the newsletters you are subscribed to.
• These "wildcard" aliases mean that a message can be sent to an email address containing a + (for example abc+def@domain.xyz) and it will still arrive in the existing inbox abc@domain.xyz and have the possibility of being filtered and sorted automatically based on what comes after the "+" if you set this up.
• Note that it is also possible to create real aliases without the + character ...
   

Using an alias with an Infomaniak email address

The next time you sign up for a newsletter or a customer account that requires a username:

• Simply use a formulation of your email address that includes the "+" sign (example: anna+newsletter‍@domain.xyz) instead of entering your actual email address.

So if your usual email address is anna@domain.xyz, emails sent to anna+newsletter‍@domain.xyz or anna+CeQueVousVoulez‍@domain.xyz will arrive in the inbox of anna@domain.xyz.

Next, to automatically move incoming messages sent to your aliases into specific folders, refer to this other guide to create sorting filters.

It is also possible to send emails from this type of address if you configure the sending address accordingly.

This guide explains how to connect the Outlook 2016 email application to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
• Test the email password (without confusing it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To configure the email application:

1. Open the application.
2. Click on the File menu:
   
3. Click on Account Settings.
4. Click on Add or remove accounts:
   
5. Click on New:
   
6. Enter the email address to connect.
7. Click on Advanced options.
8. Click on Manual configuration.
9. Click on the blue Connect button:
   
10. Click on IMAP:
    
11. Enter the password for the email address to connect.
12. Click on the blue Connect button:
    
13. Uncheck the additional configuration box for mobile devices if necessary.
14. Click on the blue Finish button:
    
15. Click on Repair to correct some automatically added but incorrect information:
    
16. Click on Advanced options.
17. Click on Manual repair.
18. Click on the blue Repair button:
    
19. Check and complete the missing information or incorrect.
20. Click on Outgoing server:
    
21. Check and complete the missing information by scrolling down if necessary.
22. Click on Next:
    
23. Click on Finish:
    
24. Click on Close:
    
25. There you go, your email address is now correctly configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP Port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Learn about the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of email password, refer to this other guide.

This guide explains how to connect the Microsoft Outlook mobile messaging application (available for iOS / Android) to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Mail Service (Mail Service alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To configure the email application:

1. Open the application.
2. Click on Add an account :
   
3. Enter the email address to attach.
4. Click on Continue:
   
5. Click on IMAP:
   
6. Check and complete the missing information.
7. Click on the ✓ icon at the top right:
   
8. Click on the left to complete the setup:
   
9. There you go, your email address is now configured in the application:
   
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication is required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

Password

If you are unsure about your email password, the troubleshooting guides help you solve any potential issues:

• Familiarize yourself with the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of email password, refer to this other guide.

This guide explains how to transfer to Infomaniak email addresses currently hosted by Google (with a custom domain). Refer to this other guide if you are looking for information on importing a simple Gmail address (…@gmail.com),

Google prerequisites

1. Enable two-step authentication (2FA):
   • It is imperative to enable two-step authentication in Gsuite - if necessary, the organization administrator will first have to allow users to activate it from admin.google.com.
   • In the settings of your Google account (https://myaccount.google.com/), go to the Security tab and enable Two-Step Verification:
     
   • Read the complete Google guide
      
2. Create an application password:
   • Once 2FA is activated, go back to Two-Step Verification and scroll to the bottom of the page to the application passwords:
     
      
   • Follow the complete Google guide:
     • Click on App passwords.
     • Enter your Gmail account password if prompted.
     • Click on Select app and then Mail.
     • Click on Select device and choose Other (Custom name).
     • Give your password a name (e.g., Infomaniak), this is just descriptive.
     • Click on Generate.
     • Copy or write down the password that appears on the screen (it does not contain any spaces).

Infomaniak prerequisites

• Have a Mail Service on your Infomaniak Manager.
• Have a quota of available addresses or adjust it in advance if necessary.

Transfer emails from Gmail to Infomaniak

a. Recreate the email address(es) on Infomaniak

Access the Infomaniak Mail Service and create the email addresses:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click the blue button Create an email address in the top right corner.
4. Enter the address (what comes before the at sign @) for example contact or michelle.
5. Click the blue Continue button.
6. Select I will consult the email address alone.
7. Click the blue Continue button.
8. Enter a password.
9. Click the blue Continue button.
10. Click the blue Finish button.
11. Start again at point 3 above to recreate all the email addresses identically.

b. Import the mail content from Google to Infomaniak

Access the Infomaniak Mail Service and import your emails:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the chevron ‍ in the right part of the blue Create an email address button.
4. Click on Import emails (direct link).
5. Click on Import my emails into a single email address.
6. Enter the existing email address at Google.
7. Enter the password for this email address.
8. Click on Advanced settings.
9. Enter imap.gmail.com in IMAP Server Address (or try mail.gmail.com in case of error).
10. Enter 993 in IMAP Port.
11. Enable SSL and disable TLS.
12. Click on the blue button Validate and continue.
13. Enter the email address (which was recreated at Infomaniak at point a.10 above).
14. Click on the blue button Import emails.
15. The import starts and runs in the background. An email is sent once the import is complete.
16. Start again at step 3 above to import the rest of the email addresses.

Labels and storage space

The storage space displayed at Infomaniak may not match that indicated in Gmail, notably due to the different management of labels/tags.

Indeed, these, present in Gmail, will be converted into folders on the Infomaniak servers (same principle as when using an email client/software IMAP like Thunderbird):

As a result, an email tagged in multiple Gmail folders can be counted multiple times during migration, which explains why an account showing, for example, 6 GB in Gmail can take up 18 GB once transferred to Infomaniak servers.

Adjust the application settings

As soon as you have ensured that the domain name associated with your email works with Infomaniak, adjust the settings of the email software/clients you use so that they connect correctly to the Infomaniak servers: follow the configuration assistant.

To finish

• Ensure that the email is properly secured
• Copy the content from other Mail providers

This guide explains how to connect the mail application Courrier (Windows 10 version) to an email address hosted at Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To set up the email application:

1. Open the application:
   
2. Click on Settings.
3. Click on Manage accounts.
4. Click on Advanced setup (at the bottom).
5. Select Internet Mail.
6. Check and complete the missing information by scrolling down if necessary.
7. Leave all boxes checked.
8. Click on Connect.
9. Click on OK.
10. There you go, your email address is now configured in the application.

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP Port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Check out the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook is no longer working since a change of email password, refer to this other guide.

This guide helps you set up a printer (Hewlett-Packard, Xerox, Canon, Epson, Brothers, etc.), a scanner, and any device capable of sending a message, via an email address hosted with Infomaniak.

Operating principles

It is imperative that your device allows the use of SMTP authentication to send emails.

Enable authentication and use the created email address as the username and the password you assigned to it.

As the mail server address, sometimes called the host name or hostname, use mail.infomaniak.com

If your printer rejects the server address in this format and asks for an IP address, it will unfortunately not be possible to configure your printer to send emails. Indeed, the IP addresses of the mail servers may change at any time, so it is essential that you use the address in the form of a name as indicated above.

Learn more

• Manually configure your emails, contacts & calendars on your devices

This guide presents the DNS Diagnostic tool, which allows you to check that the relationships between…

• DOMAIN NAME at Infomaniak
  
  and
   
• MAIL SERVICE at Infomaniak

… are correct, so that Mail traffic goes to the right place.

Introduction

• To check, the tool verifies the MX, SPF, etc. records.
• You will thus be able to detect and correct certain Mail problems, especially if they are related to DNS (technical information that, broadly speaking, determines where such and such Mail traffic should be directed) by acting at the level of your domain.
• Automatic correction is only possible when the domain name is present in the same Organization as the product to which it must be attached.
  • If this is not the case, then the correction will need to be done manually.

Diagnose a DNS issue

To access the DNS diagnostic for your domain name:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Domain Management in the left sidebar.
4. Click on DNS Diagnostic in the left sidebar:
   
   • If DNS issues are detected, a red display on the table indicates it:
     1. Correct each error individually by clicking the button to the right of the concerned element…
     2. … or all errors at once.

Refer to this other guide regarding the same automatic verification process but for Web Hosting.

And if necessary, familiarize yourself with the mail-related security diagnostic.

The BIMI standard (Brand Indicators for Message Identification, brand indicators for message identification) allows companies to incorporate their logo into sent emails.

Preamble

• Infomaniak applications (and other companies around the globe - read the chapter in case of problem below) are compatible with BIMI and will display the logos next to received emails.
• Infomaniak Mail Services allow you to configure your email with your logo (read the prerequisites carefully); the benefits are numerous:
  • increased trust: recipients can visually identify your emails, thus reducing the risk of phishing.
  • brand reinforcement: a well-visible logo in inboxes reinforces brand awareness.
  • better deliverability: emails compliant with DMARC have a better chance of reaching the main inbox.

1. Create a logo

Create a logo in SVG format (Scalable Vector Graphics). This format is required as it ensures optimal quality regardless of the device or display size.

To be imported on the Infomaniak interface (read below) it must not exceed 10 Mo, but it can also be hosted on a publicly accessible secure server and you will simply need to indicate its URL for the BIMI DNS registration.

2. Obtain the VMC certificate

A verified mark certificate (VMC) is required; it certifies that you are the legitimate owner of the logo. You can obtain this certification from recognized certification authorities such as DigiCert and Entrust.

Once your VMC certificate is issued, you receive a PEM file containing the entity certificate. This PEM file includes your SVG-formatted logo along with the VMC.

3. Add the logo to the Mail Service

Prerequisites

• All the indicators of your Global Security Mail Service must be green (SPF + DKIM + DMARC)!

To access the Mail Service and set the logo of your company:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Global Security in the left sidebar.
4. Click on the Create button (in the BIMI section):
   
5. Fill in the requested information from the documents received (see chapter 2 above) and do not forget to save.

In case of a problem

• If the Create button in the BIMI box remains gray, make sure to check the informative messages: DMARC may exist but not be at the required rejection percentage, so adjust the parameters according to the indications.
• When there are multiple domains linked to the Mail Service, you must ensure that you have a certificate on each linked domain if you want BIMI on them.
• Note that Microsoft Outlook, Apple Mail, Thunderbird, the Mail app from Samsung, among others, have not yet adopted BIMI.

Disable BIMI

To disable BIMI, simply go to the domain name management page linked to the Mail Service and delete the corresponding TXT record.

This guide explains how to order a DNS zone from Infomaniak.

Preamble

• Having the DNS zone at Infomaniak is useful if your domain name is registered elsewhere (third-party provider/registrar) and you want to easily link this domain with Infomaniak products.
• Indeed, it is not enough to have a site domain.xyz at Infomaniak and to indicate the 2 DNS addresses of Infomaniak at the registrar of the domain name (if it is not Infomaniak) for the site to display when you type domain.xyz in a browser.
• You must add a DNS zone in the same place as the hosting to make the site work easily.
• This will also be particularly useful if the provider managing your domain name does not offer DNS zone management.
   

Order a DNS zone

To do this:

1. Click here to access the Shop Infomaniak.
2. Start a search with the name of the domain registered elsewhere.
3. Click on the action menu ⋮ located to the right of the result obtained.
4. Select Order a DNS zone:
   
5. Complete the purchase.
6. Once added to your Manager, the zone can be edited.

This guide explains how to have multiple designations (everything that comes after the @ in your email address) for an existing Service Mail, by adding linked domain names to it.

Preamble

• Email addresses (existing and future) are automatically valid with all linked domains.
• To completely transform and reverse the domain names of a Service Mail, refer to this other guide.
• To modify the part of your email address that comes before the @ symbol, refer to this other guide.
• Note that you can also rename your product in the Infomaniak Manager, but changing the name of a Service Mail has no effect on its addresses. You need to act on the domain name.

Add a domain name to the Service Mail

Prerequisites

• Own the new domain name (if necessary, it will need to be created beforehand).
• Familiarize yourself with the instructions in this other guide by applying the instructions corresponding to your situation (this is to ensure the domain name works when it is linked to your Service Mail).

Once the new domain name is ready to be used alongside the old one, you need to add it to the Service Mail:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Domain Management in the left sidebar:
   
4. Click on 'Domains linked to the service' in the left sidebar:
5. Click the blue button "Add a linked domain:"
   

6. It is possible to…
   

   1. … Search for an existing domain within the organization you are connected to; this will link and automatically update the DNS zone of the added domain.
   2. … Add a domain name or subdomain to manually specify the domain name or subdomain to use (ideal if the domain name is located elsewhere).
   3. … Buy a new domain name.

    

a: The domain exists within the organization

1. Click on the proposed domain name:
   
2. Click on the blue button Link this domain:
   

It is done, the Mail Service now responds to a second domain name.

b: The domain exists but elsewhere (other Organization, other Registrar…)

1. Enter the domain name to add.
2. Enable DNS record updates (if the domain name situation allows it, the DNS zone of the domain name will be automatically updated).
3. If the above point 2 is active, then activate the replacement of any existing entries.
4. Do not enable domain name reversal unless you want to set this new domain name as the primary one (this is mainly an administrative rather than a technical issue).
5. Click on the blue button Link this domain:
   

Example of use

The mail contact@a-great-family-business.com is a long email address. The alias domain contact@usef.com is shorter and easier to remember.

By adding the domain "usef.com" to the Mail Service "une-super-entreprise-familiale.com" you authorize all messages sent to contact@usef.com (the linked domain) to arrive among the messages already received by the address contact@une-super-entreprise-familiale.com.

This guide explains how to create and then automatically add a signature to messages sent from the Web app Mail Infomaniak (online service mail.infomaniak.com).

Preamble

• The signature will also be visible when sending from the Infomaniak **Mail** app (iOS / Android).
• It will not be present with another sending method (a software like Outlook for example).
• It is also not added to the messages of the autoresponder; it is necessary to add one directly in the out-of-office message.
• One or more signatures can be added from Mail and from the Manager where all addresses of a Mail Service are managed. Choose which signature to use when sending.

Access signatures from the Infomaniak Web Mail app

Prerequisites

• Have permission to manage signatures: if you had been invited to the Web app Mail Infomaniak (online service mail.infomaniak.com) to manage your address, it is possible that the Service Mail manager has revoked this right from their admin account.

To access signature management:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Check or select the relevant email address in the dropdown menu of the left sidebar.
4. Click on Signatures:
   

Access signatures from Service Mail

To access Service Mail and manage signatures:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the email address in question in the table that appears
4. Click on Voicemail and signatures in the left sidebar:
   

Create and edit the signature

Two options are available to you:

1. Click on Add to create a new signature.
2. Click on the pencil icon ✎ next to an existing signature to edit it.

Then:

1. Choose an existing template, if any.
2. Give a name to the signature.
3. Specify a name for your identity (it will be displayed next to your email address in the messages received by your contacts).
4. Create the signature content in the designated field (see below for formatting options)
5. Choose whether or not to share the signature with all users of the Mail address.
6. Click on Advanced Settings to choose where to insert your signature: before the message (= header) or after the message (= signature)
   
7. Refer to this other guide regarding the choice of sending/replying addresses.
8. Click on the Create signature button.

Signature formatting

You can use an image, edit the HTML source code and format your text using a set of tools.

To avoid overly spaced line breaks, use the Shift key in conjunction with the Enter key on your keyboard, which will have the same effect as the HTML tag <br> and cause a line break instead of a new paragraph.

Set a default signature

To select the default signature under certain conditions:

1. Click here to access your signatures on the Infomaniak Mail web app.
2. Check or select the relevant email address in the dropdown menu of the left sidebar.
3. Choose the signature that will be inserted by default when drafting:
   1. of a new message
   2. of a reply / forward
      

By setting a default signature from here, it will automatically be displayed in the body of the email while composing. You will still have the possibility to change the signature.

There is a case where the default signature will not be the one automatically inserted by default when drafting a message: refer to point 9 of this other guide.

Select the signature while drafting

When you start writing a new message:

1. The signature is inserted automatically.
2. If multiple signatures exist, you can select another identity via the dropdown menu.
3. You can also quickly access signature settings via the button in the toolbar:
   

Associated addresses (multiple possible)

When a signature is based on a template (whether it was created from a model proposed by Infomaniak or generated with the advanced editor):

• users do not have access to the signature content for editing,
• they can enter dynamic values such as the sender's name or personal data that may be requested such as the profession or phone number,
• They can also modify the advanced settings of the signature (such as its position within a reply/forward) but as of today, this parameter is shared among all users of the signature (1)

When a signature has been created directly without using a template:

• if the signature is created from a predefined template:
  • we have the same behavior as in the previous point, namely a signature created from a template
• if the signature was created using the advanced editor:
  • users have access to the signature content for editing, but be aware that this content is shared; if Morgane modifies the content, Vanessa will have the same content once she has reloaded her Mail Infomaniak interface,
  • only the sender's name is specific to the user and there are no dynamic values in this case,
  • The advanced settings follow the same principle as in other cases: they are common to all users

In all cases, assigning a default signature to an email account is done at the user level. For example, within the same email account, the default signature chosen by Morgane is independent of the one chosen by Vanessa.

Going further with templates

Refer to this other guide if you are looking for how to set up custom templates that can be applied as soon as a new email address is created on your Mail Service, for example, or in bulk to all addresses in your domain.

This guide explains how to link a domain name to a Mail Service Infomaniak.

If the domain name is…

… at Infomaniak, same Organization

If your domain name is registered with Infomaniak and is in the same user account or organization as the email, then there is nothing to do.

• Refer to this other guide to check and correct any potential configuration errors.

… at Infomaniak, Different Organization

If your domain name is registered with Infomaniak but under a different user account or Organization, then:

• Edit its DNS zone by specifying the MX of Infomaniak (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Move it within the same Organization.

… at Infomaniak with external DNS

If your domain name has DNS settings that are not those of Infomaniak then:

• Edit the current DNS zone where it is located (if necessary, consult the help of the relevant provider) by specifying the Infomaniak MX (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS and select the use of Infomaniak DNS.
  • Any DNS addition or modification may take up to 48 hours to propagate.
• Refer to this other guide to check and correct any potential configuration errors.

... elsewhere with external DNS

If your domain name uses DNS that are not those of Infomaniak then:

• Edit the current **DNS zone** where it is located (if necessary, refer to the help of the relevant service provider) by specifying the Infomaniak MX (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS (if necessary, refer to the help of the relevant service provider) by specifying those of Infomaniak (this implies having a DNS zone with Infomaniak.
  • Any DNS addition/modification can take up to 48 hours to propagate.
• This DNS zone with Infomaniak will be configured correctly but refer to this other guide to check and correct any potential configuration errors.

... elsewhere but you bring it back

If your domain name is registered with another registrar and you wish to transfer it to the same location as your Infomaniak email, then:

• Transfer the domain name to Infomaniak (it will be configured correctly but refer to this other guide to check and correct any potential configuration errors).

This guide explains how to connect the desktop app Outlook 2013 (desktop application on Windows) to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail only, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To configure the email application:

1. Open the application.
2. Click on the File menu:
   
3. Click on Account Settings.
4. Click on Add or remove accounts:
   
5. Click on New:
   
6. Click on Manual setup:
   
7. Click on POP / IMAP.
8. Click on Next:
   
9. Check and complete the missing information by scrolling down if necessary.
10. Click on Additional settings:
    
11. Click on the Outgoing Server tab.
12. Click on My outgoing server requires authentication.
13. Click on the Advanced tab:
    
14. Replace the port number with the correct information and enable SSL.
15. Click on OK:
    
16. Click on Next:
    
17. Click on Close:
    
18. Click on Finish:
    
19. Click on Close:
    
20. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP Port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of a problem

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Learn about the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of mail password, refer to this other guide.

This guide explains how to redirect emails from a Gmail, Bluewin, Outlook, Proton, Yahoo, etc. address to your Infomaniak-managed email address.

Preamble

• By setting up automatic forwarding of all incoming emails from your previous email system, you can immediately start using your new Infomaniak email address with the assurance of not missing any messages.
• By replying to your emails from your new Infomaniak address, your contacts will automatically use it to write to you in the future.
• ⚠️ For additional help, contact the service provider on which you are trying to activate message forwarding; otherwise contact a partner or launch a free tender — also discover the role of the host.
• You can also import content from another Mail provider directly to your Infomaniak address.

Specific guides

Refer to the official guides based on your previous provider:

• Gmail
• iCloud
• Microsoft (Outlook / Hotmail / Live)
• Orange
• Proton Mail (warning, requires a paid plan)
• Sunrise:
  1. Click here to log in to Sunrise Mail.
  2. Click on Inbox.
  3. Click on Settings => Manage Inbox.
  4. Enter the corresponding email address under 'Forwarding'.
• Yahoo (note, requires Yahoo Mail Pro)

Bluewin

• Bluewin (read also below):
  1. Click here to log in to Bluewin.
  2. Click on Settings then Automatic Forwarding.
  3. Click on Set up automatic forwarding.
  4. Follow the procedure to set up automatic forwarding.
• Bluewin (alternative method):
  1. Click here to log in to MySwisscom.
  2. Click on the "More" menu then “Settings”:
     
  3. Then click on “Manage transfers”:
     

GMX

Click on these elements in order to set up a redirection rule from GMX:

This guide presents the Global Security tool, which allows you to verify that the relationships between a domain name and an Infomaniak Mail Service are optimal in terms of security. This involves checking the SPF / DKIM / DMARC records, and the Global Security tool allows you to intervene in the configuration if necessary.

Access the Global Security diagnostic tool

To access Global Security:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on Global Security in the left sidebar:
   

Verify optimal email functionality

Once you have accessed Global Security, review and verify the 3 security mechanisms inherent to emails: SPF, DKIM, and DMARC policy. These indications should display in green:

Otherwise, this may explain why an email that is not spam is treated as such.

Click on Edit or Create to configure SPF, DKIM, and DMARC according to the recommendations below to secure your Mail Service against potential identity theft:

SPF (Sender Policy Framework)

SPF (click here to configure) allows the owner of a domain name to specify which servers are authorized to send emails on behalf of that domain. This helps reduce the risk of spam and phishing, as the recipient's mail server can verify if the sender is authorized by consulting the sender domain's DNS records.

Under these conditions and in case of a detected problem, you will find a Correct button that will allow you to automatically update your SPF.

If correcting one of the mentioned issues is not possible, it must be done on the configuration set up by the owner or technician of the sender's domain name.

If your domain name points to Wix or another provider, the SPF mustbe configured with the provider in question.

DKIM (Domain Keys Identified Mail)

DKIM (click here to configure) is a protocol that allows you to sign emails when sending them.

When your domain name (or its DNS zone) is managed elsewhere, you will find in this section Global Security > DKIM the DKIM record to add in the DNS zone.

You can configure multiple DKIM records on your domain without a fixed limit, unlike DMARC or SPF, which is crucial if you use multiple third-party email providers for your daily communications.

DMARC (Domain-based Message Authentication, Reporting, and Conformance)

DMARC (click here to configure) allows you to indicate to other mail servers (the email providers of the contacts to whom you send an email) the policy to follow in case of receipt of a "suspicious" email (unauthenticated, for example) from your mail server (hosted by Infomaniak). In addition, you can be notified of the "incident" by a summary message (called a "DMARC report") providing information on recent activity of your email related to the domain name.

DMARC requires a valid SPF and DKIM. A wizard allows you to configure DMARC according to Infomaniak's recommendations in simple mode or entirely at your discretion in expert mode (allows you to enter the record of your choice). The corresponding necessary entries (type TXT) will then be automatically applied in the DNS zone of the domain concerned (if administratively possible - domain managed in the same organization, for example).

To check the records within your DNS, you can also use an external and free service like the one mentioned at the bottom of this other guide.

Refer to this other guide if you are looking for information on the fourth point of the Global Security page.

This guide explains how to connect the mobile app Apple Mail on iOS to an email address hosted by Infomaniak.

Preamble

• Your iOS device will be automatically configured using configuration profiles .mobileconfig compatible with Apple, unlike a manual configuration.
• It is possible to delete a configuration profile once installed (scroll to the bottom of this page for explanations).
• ⚠️ All the services offered by Infomaniak are compatible with the corresponding standard protocols (notably IMAP/SMTP for email, WebDAV for sharing, S3/Swift for storage, etc.).
• Therefore, if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms and Conditions.

Install a configuration profile

Prerequisites

• Create the address within my kSuite or on a Mail Service (Mail Service alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnostic is correct.
• Have added the email address in question to Mail Infomaniak to use the synchronization assistant and for the Apple profile to work on your devices.

Download the profile from the relevant iOS device or send it from another device (for example, if you already have a working email address):

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account on the Organization managing your email address.
2. Choose to install the profile on this device:
   
3. Choose to sync emails:
   
4. Choose to synchronize an application other than the Infomaniak Mail application:
   
5. Enter the password for the email address (attached to Infomaniak Mail (Webmail)) that you want to synchronize on iOS.
6. Press the blue Verify button:
   
7. Tap to copy the validated password.
8. Download the configuration profile and allow it to open:
   
9. Open the settings of the iOS device:
   
10. Tap on the recently downloaded profile:
    
11. Press the blue Install button:
    
12. Unlock your iOS device:
    
13. Press the blue Install button:
    
14. Paste the previously verified email password (point 7 above).
15. Press the Next button:
    
16. There you go, your email address is now configured in the Apple Mail application, which you can open and control:
    

Delete an Apple profile

Refer to the official documentation by changing the system version at the top of the page if necessary.

*Why is it necessary to choose the guide version that exactly matches your macOS / iOS system version? Apple introduces sometimes subtle changes with each new version of its system, for example a path on iOS 15…

… becomes this on iOS 18…