This guide explains how to create a pass (within the framework of the Infomaniak ticketing system). The pass can then be configured in several steps:

1. Define the type during creation (subscription, ticket pack, etc.) as well as the basic information and parameters (below)
2. Associate events with passes
3. Configure the visual and information related to the pass
4. Define and collect information from subscribers who will be linked to the passes

1. Start creating a pass

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing concerned by the event.
3. Click on Programming in the left sidebar menu.
4. Click on Pass in the left sidebar menu.
5. Click on Add a pass:
   

Name and description of the pass

This section allows you to define the name of the pass as well as a description of the pass:

It is recommended to use a sufficiently short name in the Pass name on the ticket section, which will be printed directly on the pass.

Pass support

You can choose two types of support:

1. The PVC card, credit card type, often used for seasonal or annual subscriptions.
   • Be careful with the size of the text used for the Name displayed on the ticket which will be taken up here and which will be limited to 35 characters.
   • Choose the withdrawal method that will be made available to the customer.
2. The Phone/Paper format, which prioritizes the use of the phone but also allows printing the ticket on an A4 or A6 sheet.
   • The visitor will receive their pass in digital format in an email.
   • They will be able to download their pass in PDF format from the link included in the email.

The appearance of the pass can be configured once the pass is created (see step 3).

Manage the display during scan checks

The two options present here allow you to define the parameters used for pass control:

1. The passes will have random barcodes upon creation, but the organizer can modify them freely from the management of each pass.
2. The icon that will be displayed during the pass check:
   

Pass price

• Enter the desired amount:
  

Validity period

• The validity period will be used if you want to ensure that this pass is only available for a limited period.
• It is possible, for example, to configure a ticket pack that can only be used during the winter season for a seasonal promotion.
• Note that if a pass is outside the validity period, it can be purchased but cannot be used or accessed to add tickets to it.

Pass types

1. Custom

This pass allows the customer to choose the events and dates from the options provided. You must therefore decide on the pass limitations:

• Single event choice:
  • The customer can only choose one event, but depending on the ticket limit, they can choose one or more for the selected event.
  • Warning: When a customer buys a card, the system will deduct the number of seats entered in this field from all events linked to the pass.
  • These seats will be "reserved" for this pass.
  • When the customer goes through the scanners, the system will release the seats for all other events.
• Maximum tickets
  • The number of tickets that can be associated with the pass.
• Minimum tickets
  • If a minimum of 0 is set, the customer can buy an empty pass and choose their seats later.
  • Any number other than 0 will force the customer to choose tickets when purchasing the pass.
• Limit of one event per day
  • The pass has a limit of one event per day.
  • The customer cannot order more than one ticket per day for this pass.
• All seats on the same day
  • Allows you to choose a date and then choose the events for that date.
• Limit of one performance per event
  • Allows you to define whether the customer can participate multiple times in an event (in the case of multiple dates).
  • If enabled, the customer can only take one ticket per event of the "same name" (or "same performance") for this pass.
  • Warning: The spelling of the event name must be identical.
• Minimum number of different events / pass
  • The customer will have to take as many tickets for different shows available on the pass.
  • It will be used to prevent the visitor from taking all their tickets for a single show.

2. Automatic

The pass will not be customizable by the customer: it will automatically take the tickets that will be defined by the organizer.

3. Fixed numbered seat

In the event that the event takes place in a venue with a seating plan, this type of pass allows the customer to choose the pass with a numbered seat on the seating plan. This seat will remain unchanged for all events associated with the pass taking place in the same venue.