1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
Ticketing: refund ticket orders
This guide explains how to process refunds when canceling orders (within the framework of the ticketing system Infomaniak).
Infomaniak does not handle refunds
⚠️ Infomaniak does not process any refunds for end customers, as the terms of refunds, whether full or partial, in gift certificates, or by exchange, are defined by the event organizers
Infomaniak has no decision-making power regarding cancellations, refunds, or ticket exchanges. You can set up methods for ticket exchanges either at the ticket office or allow your customers to do it from the online ticketing system.
Depending on the refund method you wish to process, you will need to request the necessary information from customers who request it. You can also ask customers to provide it during the order.
Ticket cancellation
Refer to this other guide regarding ticket cancellations on the ticketing system for the various cancellation methods available. Also refer to this other guide regarding cancellation insurance.