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Ticketing: refund orders
This guide explains how to process refunds when canceling orders (within the Infomaniak ticketing system).
Infomaniak does not handle refunds
⚠️ Infomaniak does not process any refunds for end customers, as the terms of refunds, whether full or partial, in gift certificates, or by exchange, are defined by the event organizers
Infomaniak has no decision-making power regarding the cancellation, refund, or exchange of tickets. You can set up methods for ticket exchanges either at the box office or allow your customers to do so from the online ticketing system.
Depending on the refund method you wish to perform, you will need to request the necessary information from the customers who request it. You can also ask customers to provide it during the order.
Ticket cancellation
Refer to this other guide regarding ticket cancellations on the ticketing system for the different cancellation methods available. Also, refer to this other guide regarding cancellation insurance.