This guide explains how to set up invoice payment (within the framework of the ticketing system Infomaniak).

Preamble

• This payment method is ideal for allowing your customers to pay for their order later.
• Regardless of the payment method, you are the one who receives the money. It is therefore up to you to manually validate the order.
• In case of a bank transfer, the payment will arrive directly in the RIB / IBAN configured in your ticketing system under Accounting then Infomaniak Collections in the left sidebar:
  
  • This payment method is subject to a fixed fee of 0.20 cents per ticket (see rates).

Activation of invoice payment

For this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Sales in the left sidebar.
4. Click on Payment Methods in the left sidebar:
   
5. Switch the toggle button to ON to the right of the Invoice element:
   

Setting up Invoice Payment

Information about the invoice payment method

The first part allows you to define the name of this payment method, add a description, and add a message at the end of the generated document:

Here is the result:


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Customization of the invoice payment method

You can customize the invoice to address the client and add a personalized message.

Here is an example of customization with the parameters above:

Payment method settings

The following parameters allow you to manage the use of this payment method:

1. The option to choose the availability of this payment method:
   • client: for online orders by the visitor
   • reseller and administrator: for the web and mobile counter
2. The possibility to set a deadline for using this payment method during an order.
   • It will always be possible to pay an invoice generated before the deadline, but it will no longer be possible to choose this payment method for orders during the period indicated in this field
3. Add processing fees to offset the management costs of this payment method.

Manage payment deadlines On Invoice

To ensure that seats are not indefinitely blocked by this payment method, you can set a payment deadline. Refer to this other guide if you are looking for information on the number of days before each reminder and the number of reminders.

Validation of an order pending payment

There are several ways to validate a payment method:

From the Infomaniak Manager

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Sales in the left sidebar.
4. Click on Orders in the left sidebar.
5. Click on a pending payment order.
6. Click on the Transactions tab, hover over the unvalidated invoice payment and click on the Validate icon:


From the Web Counter

1. Log in to the Guichet Web.
2. Start a search for a pending payment order by:
   • Order number
   • Customer name

3. Click on the pending payment order.
4. Go to the Transaction tab and click on the Validate icon:
   

From the Mobile Counter

1. Log in to the Guichet Mobile.
2. Start a search for an order pending payment.
3. From the list of payment methods, choose the one to validate and select Confirm: