This guide explains how to manage the password(s) of an existing email address on Infomaniak.

Preamble

• If you cannot log in to the Manager or Mail / my kSuite, you will not be able to manage the passwords of any of your email addresses: refer to this other guide in this case.
• Changing the password of an email address means changing the IMAP / SMTP password: as soon as the password is changed, you must update your software (Outlook, etc.), mobile devices (iPhone), etc. with the new password (this is your responsibility).

Set a password for an Infomaniak email address

Prerequisites

• Order a Mail Service from Infomaniak.
• Create one or more addresses on this Mail Service.
• Be Administrator or Legal representative within the Organization.

To set a new password or add an additional password to an existing email address on your Infomaniak Mail Service:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click on the product name concerned.
3. Click on the email address concerned in the table:
   
4. Click on the Devices tab.
5. Click on the button to Add a device:
   
6. Enter the password to log in to your Infomaniak account if necessary.
7. Then in the drop-down menu, choose No user.
8. Choose an icon and a descriptive name for your device that requires the password.
9. Click on the button to Continue:
   
10. The new password created is displayed, you can copy it and keep it safe (password manager, for example); it will no longer be displayed afterwards.
11. Click to display, if necessary, the recommended messaging parameters.
12. Click the button to Finish:
    
13. The new device appears in the list with the information about the user who created it (you) and its creation date.
14. The action menu ⋮ located to the right of the item in question allows you to randomly generate a new password for this device, or to cut its existing connection (read the chapter on this subject further down in this guide) by removing it:
    

Create a password for a user

Instead of creating a password yourself and having to communicate it to the user later, you can directly allow a user who does not have as many permissions as you to obtain the password for the device they need:

1. Add the new user (existing in the Organization or not) as described in this other guide:
   
2. Once the user is added, switch to the devices tab to add a new device:
   
3. Enter, if necessary, the password to log in to your Infomaniak account and then select the user created in step 1.
4. Click on the first option to send a setup assistant for the user's device.
5. Click the Continue button:
   
6. Copy the invitation link valid for 30 days to be sent to the user.
7. If necessary, send the invitation to the user's email address:
   

In point 4 above, you can also choose to generate a password:

• The created password will be displayed, you can copy it and keep it safe (password manager for example); it will no longer be able to be displayed afterwards.

Reset/remove device password(s)

In order to cut any current IMAP/POP/SMTP connection that is being made thanks to a password generated on this interface (this does not remove the address of the Infomaniak Mail Web App (online service ksuite.infomaniak.com/mail) — you need to administer the users of the email address for this), it is possible to revoke a device, or even delete all existing configurations in 1 click:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click on the product name concerned.
3. Click on the email address concerned in the table:
   
4. Click on the Devices tab.
5. Click on the red link to disconnect all registered devices (confirmation is required).
6. Click on the action menu ⋮ located to the right of the device in question.
7. Click on “Change password” to cut the current connection but allow the device to reconnect with a new password directly.
8. Click on “Disconnect the device” to remove it from the list and delete the corresponding connection: