This guide explains how to manage the password(s) of an existing email address on Infomaniak.

Prerequisites

• Order a Mail Service from Infomaniak.
• Create one or more addresses on this Mail Service.
• Be Administrator or Legal Responsible within the Organization.

Define a password for an Infomaniak email address

To define a new password or add an additional password to an existing email address on your Infomaniak Mail Service:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click on the product name concerned.
3. Select the email address concerned in the table.
4. In the users section, click on the Devices tab.
5. Click the button to Add a device:
   
6. Enter, if necessary, the password to log in to your Infomaniak account, then in the drop-down menu, choose Without user.
7. Choose an icon and a descriptive name for your device that requires the password.
8. Click the button to Continue:
   
9. The created password is displayed, you can copy it and keep it safe (password manager, for example); it will no longer be displayed afterwards.
10. Click to display, if necessary, the recommended mail parameters.
11. Click the button to Finish.
12. The new device appears in the list with the information about the user who created it (you) and its creation date:
    

Create a password for a user

Instead of creating a password yourself and having to communicate it to the user at a later time, you can directly allow a user who does not have the same permissions as you to obtain the password for the device they need:

1. Add the new user (existing in the Organization or not) as described in this other guide:
   
2. Once the user is added, switch to the devices tab to add a new device:
   
3. Enter the password to log in to your Infomaniak account if necessary, then select the user created in step 1.
4. Click on the first option to send a setup assistant for the user's device.
5. Click on the Continue button:
   
6. Copy the invitation link valid for 30 days to be sent to the user.
7. If necessary, send the invitation to the user's email address:
   

In step 4 above, you can also choose to generate a password:

• The created password will be displayed, you can copy it and keep it safe (password manager for example); it will no longer be able to be displayed afterwards.