This guide explains how to replace the main domain name associated with a Website (excluding Starter hosting) hosted on Infomaniak in case you want to change the name of your activity or modify the spelling.

Preamble

• It is not possible to simply modify the spelling of the domain name in question.
• You must own the new domain name and install it in place of the current one by performing a reversal (see below).
• You can also rename your Web Hosting product in the Infomaniak Manager, but changing the name of a hosting has strictly no impact on the URLs of the sites.
• You need to act on the domain name and, if necessary, adapt the content of the site.

Change the domain name of the website

Prerequisites

• Prepare the new domain name (if necessary you need to buy it).
• Install a valid SSL certificate, otherwise the reversal will not be offered.
• If the modification sought is rather of the type "subdomain" to "main domain" (dev.domain.xyz → domain.xyz for example) then refer to this other guide.

Then, to replace the domain name assigned to the site with another domain name:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question:
   
3. Click on the chevron ‍ to expand the Domains section of this site:
   
4. Refer to this other guide to link the new domain name to your site (read the prerequisites carefully):
   • It is this new linked domain that will replace the current main domain name after the reversal you will perform below.
5. Once the new domain name is linked to your site, click on the action menu ⋮ to the right of it.
6. Choose Set as main domain:
   
7. If necessary, delete the old domain name and its variants that have become alias domains alias (and no longer primary domains).

If you are using an SSL certificate, you will need to update it to include the added aliases.

If you are using the dedicated IP option, you need to uninstall it, and reinstall it after the reversal you are going to perform.

Adapt the site content to the new name

In some cases, the web application used for site development needs to be adjusted to work with the new domain name. Click on the link corresponding to the development of your site to adapt the content:

• WordPress
• Joomla
• Prestashop
• application offered in WordPress & Apps

Thank you for entrusting the management of your domain names to Infomaniak.

This guide allows you to quickly use the essential functions of your new product.

Some important guides

Administrative

• Protect your personal information in the WHOIS
• Protect your domain from theft and loss
• Modify the domain name details
• Who owns a domain name?
• Use the free services (mail and Web 10 Mo) linked to a domain managed by Infomaniak
• Transfer another domain name to Infomaniak

Technical

• Edit the records (A, MX, Web, Mail, etc.) of a domain registered with Infomaniak to join, for example, a hosting service not managed by Infomaniak
• Modify the DNS servers
• Redirect traffic
• Configure DynDNS

• Link a domain name to another
• Unlink a domain alias from a domain name

• Link a domain name to the Mail Service
• Link an additional domain name to the Mail Service
• Unlink a domain linked to the Mail Service

• Link a domain name to an Infomaniak Web Hosting
• Link an additional domain name to a website
• Unlink a domain linked to the website

• Link a domain name to kSuite
• Link an additional domain name to kSuite

• Link a domain name to the Infomaniak Synology NAS
• Link a domain name to Wix
• Link a domain name to Site Creator
• Link a domain name to the Newsletter
• Link an Infomaniak domain name to an external service

Otherwise, find the desired topic among the rest of the FAQs.

Click here to share feedback or a suggestion about an Infomaniak product.

This guide explains the differences between a Domain (or main site), a Subdomain and an Alias.

Preamble

• Although they are related, these three elements (Domain, Subdomain and Alias) have different functions and purposes.
• They can impact Web Hosting through its domain name, or even email since it is quite possible to have email addresses on a subdomain for example.

What is a Domain?

The domain or domain name is the main entrance to your website. It is from this that your users will access your content. It is this main domain that defines what will appear in the URL bar of your users' browsers.

Prerequisites

• Own a domain.
• Own an Infomaniak Web Hosting.

Refer to the guide Create a new site on your web hosting.

What is a Subdomain?

The Subdomain is symbolized by an additional word that is in front of your main domain name. This is very useful in several cases, e.g.:

• this can be used to display "exclusive" or targeted content, e.g. by going to faq.infomaniak.com you arrive at the knowledge base where all the guides are located
• this can also be used (temporarily or permanently) when creating a new site or redesigning an existing site, by creating e.g. new.domain.xyz when the main site was previously domain.xyz

Prerequisites

• Own at least one domain.
• Own an Infomaniak Web Hosting.

Refer to the guide Add a subdomain to your web hosting.

What is an Alias?

An Alias or Alias Domain is a second domain name that points directly to your main site, they share the same web pages. The alias is another entrance to your website. For example, the main site of Infomaniak Network SA is www.infomaniak.com and www.infomaniak.ch is its alias.

The interest of an Alias is to allow you to increase the visibility of your site with your target audience by offering them more entrances to access it.

Prerequisites

• Own multiple domain names.
• Own an Infomaniak Web Hosting.

Refer to the guide Add an alias to your Web Hosting.

The equivalent also exists for a Mail Service.

This guide explains the difference between the terms synonym and alias in the context of the Domain Name service offered by Infomaniak.

Domain synonym / domain alias

Domain names referred to as synonyms (i.e., domains that are entirely dependent on the main domain, without their own DNS configuration) and aliases (independent domains, with their own DNS configuration) can both serve as secondary domains associated with a main domain.

For example, the domains apple.xyz (alias) and banana.xyz (synonym) can redirect to a common main domain such as fruits.xyz.

Here is the technical distinction to remember:

• The synonym (also called a « linked domain » or « DNS mirror ») directly uses the DNS servers of the main domain. It has no DNS zone of its own.
• The alias (also called « autonomous redirected domain » or « DNS alias ») has its own DNS records (independent DNS zone), even though it points to the same hosting or services.

Learn more

• How to add a domain as an alias
• How to unlink an alias domain
• Understand the difference between domains and DNS zones

This guide explains how to transfer a domain name you own with another company to Infomaniak.

Preamble

• In general, during a transfer, no already paid period is lost; the domain's expiration date will be extended by one year.
• A bulk transfer is also possible.
• The terms "EPP", "AuthCode", "AuthInfo", "transfer code" and "authorization code" all refer to alphanumeric sequences specific to the domain whose main purpose is to verify the owner's authorization before a transfer between Registrars.

1. Obtain the authorization code

Obtain it in your customer account with the current provider (refer to these other specific guides), otherwise ask for it!

It is sometimes necessary to unlock the possible transfer lock.

2. Transfer the domain name

Search for the domain name in question on this Infomaniak page.

Click the button to start the transfer!

3. Configure the options

Follow the assistant by adding or removing the desired options.

After entering the domain name holder's details, this step is the most important:

Leave the toggle switch activated as above if…

• … all the products or services corresponding to this domain name are already with Infomaniak.
• … no product or service is linked to your domain name.

or disable the toggle switch if…

• … certain products or services corresponding to this domain name are elsewhere than at Infomaniak.

4. Enter the authorization code

Below, paste the authorization code copied in step 1, then validate the transfer by clicking on the button:

Then click on the Next button at the bottom right to proceed to the final step.

5. The final step

The final step allows you to settle any fees (depending on the extension of the domains to be transferred) and renewal methods.

Read and accept the general conditions then click on Next to complete the order:

6. Manage your domain names

Find your domain names on the Manager Infomaniak and monitor their transfer, configuration, expiration…

If a problem occurs with the transfer, an email is sent to you containing the reason for the failure as well as the procedure to resume the transfer.

Transfer your services such as sites or email addresses as well? Learn about this other guide. Also discover the migration service from Infomaniak.

This guide explains how a domain name and a DNS zone work.

Preamble

1. When you browse a website https://www.abc123.xyz for example, abc123.xyz is the domain name.
2. Each domain name has DNS (Domain Name System), which indicate where (with which provider, for example) the DNS zone is located.
3. The DNS zone then allows the management of various services related to the domain name to be entrusted to different providers.
   • For a unique domain name, it is possible, for example, to entrust:
     • web hosting to provider X (via the "A" type record)
     • and the Mail Service to provider Y (via the "MX" type record)

Domain name, DNS and DNS zone, then services

Who manages what?

1. Each domain name is reserved and managed by a registrar (registration office). For example, Infomaniak is a registrar, one of the cheapest in Switzerland.
2. The DNS of a domain name are configured with the registrar managing the domain name.
3. The DNS zone can be handled by the registrar or another provider.
4. Web hosting and the Mail Service can be handled by any host.

In the most complex case, it is therefore possible to have 1 different provider for the following services: domain name reservation and DNS management, DNS zone management, web hosting, Mail Service.

The following diagram summarizes these different possibilities with the involvement of different providers:

Infomaniak

As a registrar and host, Infomaniak can manage all these services. It's the simplest solution.

• In the case of Infomaniak, the DNS are generally of the form nsXX.infomaniak.com and nsXX.infomaniak.com (XX like 11 or 12 for example).
• You can modify the DNS of your domain name, as well as modify the "inside" of these DNS i.e. modify the DNS zone of a domain name.

And in these DNS zones, to redirect traffic to services, we distinguish:

• an MX record that allows you to point a domain name (domain.xyz for example) to a mail server.
• an A record that allows you to point a domain name (domain.xyz for example) or a subdomain (example.domain.xyz for example) to a web server that has a static IP address (otherwise you would have to constantly edit the A record to provide the new IP address - see this other guide on this subject)

Some possible situations

etc.

This guide explains how to transfer to Infomaniak data (Web, Mail, Domain, and even Cloud) currently hosted elsewhere. You remain the obvious owner of your data, without loss or interruption!

Specific guides

Click on the link corresponding to your current host:

• Swisscom: complete guide to migrate Web, Mail and domain name data

Guides for any other hoster

To retrieve any other data, follow the procedures below:

1. Import Web data (all PHP, HTML, etc. sites.)
   • For WordPress specifically, refer to this other guide…
      
2. Copy the Mail data (addresses and mailbox content, etc.) to kSuite or a simple Mail Service
    
3. Transfer the domain name (domain management, DNS zone, etc.)

You can also bring other types of data to the Infomaniak servers:

• Dropbox, Google Drive, etc. content: refer to this other guide
• Data on NAS Synology or QNAP: refer to this other guide

Why join Infomaniak?

By consolidating your domain names, websites, and email addresses with Infomaniak, you simplify the management of your invoices and services. Moreover, your domains will automatically link with your website and email address. You will therefore not need to manually configure the DNS of your domains with another registrar.

Learn more about Infomaniak

• Infomaniak, the Ethical Cloud
• Infomaniak's eco-responsible approach

Thank you for trusting Infomaniak with the hosting of your website.

Preamble

• A web hosting is a storage space available on a computer, also called a "server", connected to the Internet and managed by a web host, Infomaniak.
• This storage space, made available to professionals and individuals, is used to install websites or other types of tools (CRM, extranet, intranet...) that need to be accessible via the Internet.
• These guides allow you to quickly use the essential functions of your new product, your web hosting, which can accommodate multiple websites.

Where to start?

1. Create a WordPress website
2. Build the site with Site Creator
3. Install a web application (ownCloud, Joomla, Typo3, Drupal, phpBB, Simple Machines Forum, Magento, Prestashop, ...)
4. Manage your FTP accounts/users
5. Manage and publish files on your hosting via FTP Manager
6. Manage your MySQL databases
7. Add a site or subdomain to your hosting (multisites/multi domains)
8. Link another domain name to an existing website (domain alias)
9. Preview your site even if your domain name does not yet point to Infomaniak's servers

IMPORTANT: the domain name...

A web hosting, to be visible to the public on the Internet, must be associated with a domain name!

Your domain name is not managed by Infomaniak? Or is it in a different Organization than that of your web hosting? Then refer to this other guide to configure the DNS or the "A records" in order to link the domain name to your web hosting.

In case of a problem

To resolve a problem, please consult the Web Hosting Knowledge Base before contacting Infomaniak support.

Click here to share a review or suggestion about an Infomaniak product.

Thank you for entrusting the hosting of your emails to Infomaniak.

This guide allows you to quickly use the essential functions of your new Mail Service. If you encounter any issues, consult the knowledge base before contacting Infomaniak support.

Create email addresses

• Get started with the interface
• Create email addresses
• Create email addresses in bulk
• Create email addresses used solely for redirection
• Copy Gmail, OVH, etc. email content to Infomaniak

Use your created email addresses

• Synchronize your devices
• Check the log of incoming and outgoing emails
• Hide the recipient addresses of an email
• Discover the Infomaniak Mail mobile app
• Use the email service even if the domain name points to Wix or similar
• Use the email service with your website
• Use Euria (Infomaniak AI) on your email service

Learn important information

• Sending limits
• Size limits
• Recipient limit
• The different identifiers
• Troubleshoot an error with an email software/client

Customize your email service

• Add a signature
• Add an alias
• Add an out-of-office message
• Add a domain name
• Automatically sort incoming emails

Secure your email address

• Guide to filtering solutions
• Secure a send with message encryption
• Manage security warnings
• Change the password of an email address
• Manage SPF, DKIM, DMARC, etc.
• Report a phishing email

This guide shows you how to use the Newsletter tool provided by Infomaniak to create and send newsletters, i.e., recurring messages to multiple recipients.

Why use Newsletter instead of a Mail Service

A newsletter is a periodic communication tool sent by email to a specific group of subscribers. It generally aims to inform, share news, updates, or relevant content on a specific topic, and maintain a relationship with a targeted audience.

They can contain articles, announcements, promotions, links to recent content, upcoming events, and sometimes exclusive offers for subscribers. The main goal is to provide interesting and relevant content to engage and maintain the interest of subscribers.

Newsletter Infomaniak allows you to schedule and send newsletters to a list of email recipients who are waiting for your emails; you thus effectively and personally distribute email marketing campaigns and maintain regular and relevant communication with your customers and subscribers.

The features include creating templates, managing the subscriber list, analyzing performance, and none of this is directly possible with a traditional Mail Service. Moreover, the tool has its own interface, autonomous within your browser, completely separate from Mail Infomaniak and does not require a messaging application. This means that if you already have contacts to whom you wish to write with their consent, you will need to import them into the tool first.

Prerequisites

• Have a domain name on which you will activate the Newsletter:
  • Access to your DNS zone if the domain name is not with Infomaniak.
  • Create a new domain name if necessary.
• Have Newsletter credits to allow sending (1 credit = 1 newsletter sent to 1 subscriber).

Activate the Newsletter tool

To activate the Newsletter tool for the first time:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on START FOR FREE to subscribe to the Newsletter offer.
3. Enter the domain name that will be used (and that must belong to you - read the prerequisites above).
4. Click the blue button to Approve.
5. Start using the tool - or refer to this other guide if you encounter any issues or if additional configuration is requested on the screen.

Access the Newsletter tool

To access the Newsletter once activated:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the domain name concerned in the table that appears:
   

Go further with the tool

• Import contacts
• Create and send a newsletter
• Newsletter credits
• Newsletter subscription form
• Double opt-in to avoid being marked as a spammer
• Resend a newsletter to specific types of subscribers
• Variables to personalize your content
• Use the Newsletter API

See all Newsletter FAQs ; click here to share feedback or a suggestion on an Infomaniak product.

This guide explains how to restore backups of previous versions of your files and other web data from your Infomaniak hostings, and how to set up an effective backup policy if the backups automatically and freely provided do not meet your availability or security needs.

Web Hostings (Starter, Shared, Cloud Server)

Refer to these guides to restore automatic backups:

• of an entire hosting (FTP + MySQL),
• of specific files on the hosting,
• of specific databases,
• of a Web Application (Wordpress & Apps),
• of Cloud Server SSH crons.

Refer to these guides to backup and restore:

• a hosting with Swiss Backup and Acronis (simple),
• a hosting with Swiss Backup and Restic (advanced),
• WordPress with Swiss Backup,
• WordPress with an extension.

Also refer to https://faq.infomaniak.com/snapshot.

Hostings v1 (old 60 Go offer)

• View and/or download the automatic backup (versioning) of your data on your FTP space under /backups and /backup_mysql at the root of the domain (above /web).
• Restore this data.

Mail

• Restore messages from Infomaniak automatic backups.
• Restore contacts or calendar events.
• Save the current content of a mail account:
  • by downloading the current content locally,
  • by duplicating all current content to a backup box,
  • by copying future emails as they arrive to a backup box.

Domains / DNS Zones

• Restore deleted DNS records from Infomaniak automatic backups.
• Restore an expired domain in the redemption period.

This guide explains the differences between Infomaniak's web hosting offers to help you choose the best solution according to your computer needs.

Starter Web Hosting

Free Web Hosting

Web Starter hosting is offered for free with each domain name registered with Infomaniak. It offers 10 MB of disk space to create a site (basic pages in HTML language only - no PHP, no database) even without particular knowledge thanks to the Welcome Page tool.

• Register or transfer a domain name with Infomaniak
• Learn more about the benefits included with a domain name

Shared Web Hosting

The flagship offer to create your sites

These web hostings are shared offers (the websites will be hosted on servers whose resources are shared with other customers). To ensure the reliability of these shared services, Infomaniak servers use on average only 40% of the CPU power and are equipped with professional last-generation SSD disks.

Web hosting offers a minimum of 250 GB of disk space and allows you to manage multiple websites with multiple domain names. This offer includes all the technologies usually used to create professional sites: PHP, MySQL, FTP and SSH access, SSL certificates and easy installation of WordPress or common CMS, etc. It is also possible to add a Node.js site and/or Site Creator.

Cloud Server

Professional Web Hosting

With a Cloud Server, the resources allocated to you are not shared with other customers and you can customize the hardware and software configuration of your server according to your needs. A Cloud Server also allows you to use components that are not available on shared web hostings (Node.js, mongoDB, Sol, FFMPEG, etc.).

• A Cloud Server allows you to easily administer your server via the same administration interface as web hostings - you manage the sites in the same way.
• A VPS allows you to manage your server 100% autonomously with the version of Windows or the Linux distribution of your choice (Debian, Ubuntu, openSUSE, ...) - solid technical skills are required to use a VPS, including VPS Lite.

Public Cloud (and Kubernetes Service)

Open, proven and secure IaaS solution

For Infomaniak, it is the infrastructure that powers kDrive, Swiss Backup and the Webmail, services used by several million users. But Public Cloud is accessible to everyone and provides the resources you need to develop your projects.

With personalized and tailored offers, you will have no trouble managing your development budget. No setup fees. No minimum amount. Cancellable at any time. You only pay for the resources actually used with Public Cloud at the end of each month, the same goes for Kubernetes Service.

Jelastic Cloud

Custom web hosting with your choice of technologies

Jelastic Cloud allows you to create custom development environments with your choice of technologies (PHP, Java, Docker, Ruby, etc.). It is a flexible cloud offer:

• Horizontal and vertical scaling of resources.
• Payment based on actual resource consumption.
• Easy customization of your infrastructure (redundancy, IP, SSL, load balancing, etc.).

This guide details the technical and administrative aspects of hosting multiple websites on the same platform.

Technically speaking

A hosting encompasses multiple websites. It is therefore possible to add several websites to a hosting (multi-site/multi-domain management). In this case, the resources of the hosting (disk space, databases, script execution time and memory, etc.) are shared among the different websites of the hosting.

The basic Serveur Cloud plan includes a certain number of hostings (for example 5) and a higher number of websites (for example 20). In this example, this means that you can create 20 websites (with 20 different domain names/subdomains) that you can freely organize across your 5 hostings.

Administratively

At the Organization level on the Infomaniak Manager, management and access rights cannot be assigned to a specific website on a hosting plan. A user you add to the Organization will not be able to have a right limited to a single site; they will always access the entire hosting plan.

However, it is possible to create an FTP user restricted to a specific folder on the server (in this case, it should be limited to the folder containing the site).

Limited management of one site among others on the same hosting can also be considered directly within the tool used for the site (WordPress user management for example).

This guide concerns kSuite, the online productivity and collaboration tool suite developed in Switzerland by Infomaniak.

Preamble

• Only 1 kSuite is possible per Organization!
  • Create multiple Organizations (while keeping your Infomaniak account and switching from one Organization to another) to manage multiple kSuites.
  • Be careful, a kSuite cannot be transferred from one Organization to another!

Administer kSuite

• Link a domain name to kSuite
• Link an additional domain name to kSuite
• Convert existing products to kSuite (or dissociate them)
• Determine the user quota
• Understand the storage of data related to kSuite
• Obtain a website
• Modify an existing kSuite offer

Use kSuite

• Discover kSuite and its included products
• Discover kSuite spaces
• Manage status and presence on kSuite

Each product included in kSuite has its guides in the sections kChat, kMeet, kDrive, etc. that you will find on https://faq.infomaniak.com.

You can also enter the name of the product you are looking for:

A question or feedback?

• To help you identify the my kSuite / kSuite offer most suited to your needs, refer to this other guide.
• In case of a problem, please consult the knowledge base before contacting support.
• Click here to share an opinion or suggestion on an Infomaniak product.

This guide explains how the administration interface for Infomaniak services, named Manager, works https://manager.infomaniak.com. 

Preamble

• The Manager is Infomaniak's interface that allows you to manage your various Infomaniak products, such as domain names, hosting, as well as the administrative and billing aspects, etc.

Ordering a product = creating an account

If you do not yet have any products with Infomaniak, during the ordering process, you will be invited to create an account (with a login ID) and an Organization will be automatically created at this time.

For an individual, the Organization's name will generally consist of their first and last name, while for a company, it is generally the company's name or legal name.

Once the Organization has been created by this first user, it is possible…

1. … to add other users
2. … to create other Organizations

1. Other users can have…

• … with all rights and therefore be administrator of the Organisation
• … limited rights (access to specific products)
  • … with or without billing rights

2. The other Organizations will be able to…

• … contain other products unrelated to the other Organizations
• … have their own users who will not have access to the other Organizations

The concept of Organization is particularly interesting for people who need to manage multiple products for different clients. Imagine, for example, that a webmaster has to administer the products of 3 different companies, each having its own Organization containing their respective products. By adding the webmaster or partner as an administrator of their Organization, the latter can easily switch from one account (Organization) to another to manage the different products of the 3 companies without having to log in and out each time. Indeed, they will use a unique login identifier.

Browse and access your products

There are several ways to access your products, for example, the list of your hostings (where your sites are located), once you are logged in.

Can't find your products?

If you are on an interface where your hosting products are not listed, you are probably on kSuite; click on the icon ‍ at the top right of the interface to switch between the kSuite apps (Mail for example) and the Manager:

If you still can't find them, check the currently displayed Organization…

Navigating within the Infomaniak Manager

You can navigate using the left sidebar, by clicking on Web and Domain then on Hosting:


 

You can also click in the center of the homepage on Hosting (under Web and Domain):

There is another way in the FAQ: simply click on the link indicated in the guide (example) to go directly to the type of product concerned.

You will then only have to click on the name assigned to your product (for example domain.xyz when you arrive on the page managing your domain names).

Display the online tutorial

Click on the icon at the bottom right to get the visual guide presenting the main sections of the Manager:

Troubleshoot an issue on the Manager

Unable to log in?

Refer to this other guide.

The product you are looking for is greyed out or invisible?

You are probably not in the correct Organization or user account if your usual products are not visible. Check and change the Organization (if your user allows it) or log back in to a completely different user account.

A mouse click does not load the desired page?

Do not click in the selection boxes for products, otherwise nothing will happen (except for selecting for a possible batch operation), but directly on the name assigned to the product in question:

Is the desired operation not possible or is it displayed in grey?

Your user may no longer have sufficient rights within the Organization. Find out more with this other guide (or this one if it concerns actions related to messaging).

This guide explains the main differences between an EV and DV certificate.

SSL EV Certificates: for companies

The Sectigo SSL EV certificate can only be issued to companies registered in an official registry.

It provides the highest level of trust with your clients and offers unique advantages in addition to including the benefits of a DV certificate:

• name of your company in the navigation bar
• lock in the navigation bar
• dynamic site seal
• domain name validation
• manual verification of your company's details and identity
• warranty up to $1,750,000 for end users
• 7/7 support

The activation of an EV SSL certificate may take up to 24 hours and will require action on your part.

SSL DV Certificates: for companies and individuals

The Sectigo DV certificate is available to individuals and companies. It does not include some of the advantages mentioned above, but it offers additional benefits compared to free Let's Encrypt SSL certificates:

• dynamic site seal
• domain name validation
• guarantee up to $10,000 for end users
• support 24/7

The activation of a DV SSL certificate is immediate.

And what about Let's Encrypt certificates?

A free Let's Encrypt certificate guarantees the same level of encryption as an EV or DV certificate. However, Let's Encrypt certificates do not offer the following benefits:

• manual validation of your company's credentials and authenticity (EV)
• warranty for end users in case of fraud (EV/DV)
• support in case of questions

In summary, Let's Encrypt certificates ensure the encryption of exchanges between your users and your site, but they do not guarantee to internet users that they are on a legitimate site whose identity has been authenticated by a certification authority.

Infomaniak continuously improves its products and customer service by prioritizing your suggestions shared via support, social media, or the web. These suggestions are then discussed during the meetings of the relevant service.

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Infomaniak support is also at your disposal by email, chat or phone if needed.

This guide describes the Infomaniak affiliate program and how to use your affiliate account and affiliate links (affiliate links).

Preamble

• The affiliate program (or commercial collaboration) is an excellent way to create substantial and lasting passive income; it allows you to make money by naturally talking about Infomaniak products:
  1. Test a product offered by Infomaniak (it is possible to test the Web Hosting + Mail Service for 3 months once).
  2. Write an article (refer to this other guide if you are looking for advice) that presents the advantages of this product and the particularities of Infomaniak.
  3. Place a few links in the article that redirect your readers to the product's sales page.
  4. Then, for 365 days, earn a commission of up to 50% on all orders and renewals of new customers who previously clicked on one of your links.
• Click here to join the active affiliates to whom Infomaniak pays thousands of francs or euros every month! There are as many reasons to create a site as to increase your income.

Manage affiliate links

To obtain the links with your own tag/ID:

1. Click here to access the Infomaniak Manager.
2. Click on Affiliation in the left sidebar.
   
3. Click on Marketing tools in the left sidebar.
4. Click on Affiliate links in the left sidebar.
5. Use these links in your content.

You can create a link to any page of the Infomaniak site by adding your unique tag at the end. For example, to redirect your visitors to the page https://www.infomaniak.com/gtl/hosting.ssd your affiliate link will look like this: https://www.infomaniak.com/gtl/hosting.ssd?utm_term=xxyyyyyzzz (xxyyyyyzzz being your unique ID).

The list of orders made via your link remains anonymous. You will simply see the order number and the associated commission.

Payment of earnings

Your earnings are paid automatically at the beginning of each month as soon as the commission amount reaches CHF/EUR 50.-.

• The affiliate program is valid only for products ordered when creating a new customer account, and not on an existing customer account.
• You will continue to receive a commission for 1 year from the creation of the customer account (on new products and renewals).
• For earnings to be recorded, the customer must be new and have clicked on your affiliate link (the cache is kept for 30 days).
• Earnings are pending validation for 30 days after the order is created, due to the "Satisfied or refunded" guarantee.
  • In case of a refund during this period, the affiliate will not receive a commission.
• If you receive a payment in a currency different from that of your affiliate account, the amount will be converted at the current exchange rate.

To set the payment method (Infomaniak prepaid account, PayPal, IBAN):

1. Click here to access the Infomaniak Manager.
2. Click on Affiliation in the left sidebar.
3. Click on Earnings and payments in the left sidebar.
4. Click on Payment preferences in the left sidebar:
   

Commission rates

As soon as you sign up for the affiliate program, you earn 25% commission on each order and renewal made by the new customers you have referred. Your commission rate automatically evolves based on the earnings you accumulate:

• 30% as soon as your cumulative earnings reach 50.–
• 35% from 1,000.– in cumulative earnings
• 50% once the threshold of 20,000.– in cumulative earnings is crossed

In other words, the earlier you are active, the faster your efforts will be rewarded.

Resolve an issue with an unaccounted commission

Here are the main reasons why a commission might not be taken into account:

• The customer forgot to click on the banner available on the affiliate partner's website.
• The new customer account was created by the person benefiting from the affiliate program (recognized IP).
• The new customer account is managed by an existing user.
• New products were ordered from an existing customer account.
• New products were ordered by the person benefiting from the affiliate program.
• New products were ordered from the office/home of the person benefiting from the affiliate program.
• New products were not ordered when the new customer account was created.
• The order was canceled within the first 30 days.

The goal of this program is to find new customers and not to place orders for existing customers.

• If you wish to "sell" Infomaniak products to existing customers, use the reseller program (partner), a different system from the affiliation itself.
  • ⚠ It is not possible to subscribe to the Infomaniak affiliate program (commercial collaboration) while being an Infomaniak Partner simultaneously!

Products covered by this program

The Infomaniak affiliate program covers almost all products, including…

• ✓ kSuite : the 100% Swiss alternative to Google Workspace and Microsoft 365
• ✓ VPS Lite / VPS Cloud : Linux/Windows Server
• ✓ Public Cloud (and therefore Kubernetes Service): the sovereign alternative to AWS, GCP or Azure
• ✓ AI Tools : the best sovereign alternatives to current AI
• ✓ Jelastic

… with the exception of the following services :

• ⨉ Renewal Warranty ("renewal guarantee")
• ⨉ Domain Privacy ("domain confidentiality")
• ⨉ Domain Name
• ⨉ Housing
• ⨉ Highly Available Hosting

The Student Program from Infomaniak allows you to get 1 Web Hosting and 1 kSuite Standard for free to develop your digital skills during higher education.

Preamble

• A domain name is required for the proper functioning of the products and this one remains paid.
• Offer valid only in the following countries: Switzerland, France, Belgium, Germany, Italy, Austria, Spain, Canada.
• Offer reserved for new hosting orders (does not apply to orders already in progress or renewed orders).
• 1 web hosting (= storage of 20 websites on 250 GB of SSD space) and 1 standard kSuite offered per person.
• The student must be of legal age (or have parental authorization).
• The student must be able to justify their situation with a valid registration card and identity card:
  • student card or school certificate: it must be up-to-date and show the school, the current school year as well as your first and last name
  • identity card (front/back): it must be valid with a clear and legible photo
  • your official student email address: it is provided by your school, for example firstname.lastname@your-school.com
• The duration of the offer depends on the validity period of the registration card and cannot exceed 4 years in total.

Get the free online hosting

To benefit from this offer, familiarize yourself with the offer page by preparing the required documents.

Discover other free Infomaniak services!

This guide explains how to register a domain name with Infomaniak.

Preamble

• With a new domain name or an additional name, many possibilities open up for you such as:
  • Using free services related to the domain you order:
    • 1 email address with contact & calendar management
    • 1 Web space of 10 Mo
    • Newsletter
  • Using your existing Mail Service or Website but with a different spelling.
  • Hosting a website here or with a third-party host.
  • etc.

Order...

... a first domain name

For this:

1. If necessary, create a user account.
2. Click here to access domain management on the Infomaniak Manager.
3. Click to open the Shop.
4. Once on the Shop, enter the domain name to register:
   
5. Check or uncheck the additional extensions offered.
6. Click on Next.
7. Choose the desired options as you go along, such as the possible Mail Service associated with the domain name:
   
8. Choose the desired options as you go along, such as the potential Web hosting associated with the domain name:
   
9. Complete the purchase without forgetting to read and accept the Terms (you may need to scroll down the page first):
   

... an additional domain name

For this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the cart to Order an additional domain:
   
3. Follow the first guide above starting from step 4.

Check the availability of a domain name

Check out this other page to quickly verify if a domain is available for registration or not.

There are at least three main indications:

• Available — in this case, it's good, you can reserve it.
• Transferable — you must own it with another provider to ‍transfer it to Infomaniak‍.‍‍
• Unavailable — unfortunately, it will not be possible to order it as long as it is not abandoned by its current holder.‍
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