This guide explains why you might receive an automatic security email regarding your Infomaniak account (= user account).

Preamble

• Warning: fake messages are circulating and mimic the Infomaniak security email.
• If you are unsure about the authenticity of the warning, access the Infomaniak Manager and view recent activity instead of clicking on any potentially malicious link that might be present in the fake message.

Preventive automatic messages

1. Connection from a new location

A security email is automatically sent when a new connection to your Infomaniak account occurs from a new location:

This can happen if you use your browser's private browsing mode or access your account from a new computer.

2. Connection attempt (wrong password)

A security email is automatically sent when someone enters an incorrect password after entering the login email address for the Manager:

View recent activities on the Manager

You can find recent platform activities and configure them in the Infomaniak account settings:

If you notice actions on your Infomaniak account that you do not think you performed, and/or in case of suspected intrusion:

1. Refer to this other guide to quickly secure your tools.
2. Enable two-factor authentication on your account to enhance its protection and ensure that only you receive a unique code authorizing the connection.
3. Change the Manager password.
4. Change the passwords of the email addresses associated with Mail Infomaniak.