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Resolve an incoming spam issue
This guide explains how to…
- … enable filtering of incoming mail
- … automatically classify advertising messages
- … report certain fraudulent messages
… in order to reduce unwanted or too many messages on an email address managed by Infomaniak.
Solutions to exclude, sort, filter incoming emails
Automatic filtering methods
- Refer to this guide to use the <Spam> folder by activating the spam filter (it is possible to deactivate it).
- Refer to this other guide to use the <Promotions> and <Social Networks> (<SocialNetworks>) folders by activating the advertising & social networks filter.
Manual methods
- Refer to this guide to report an incoming message not detected as spam (advertising / unsolicited contact).
- Refer to this guide to report an incoming message not detected as phishing (fraud / misleading fake email).
- Refer to this guide to block or allow specific email addresses or even entire domains.
- Refer to this guide to define your own sorting and classification filters ('Sieve language') for incoming mail…
- … which will allow you, among other things, to filter messages addressed to a temporary alias that you can create to protect yourself when registering on the Internet, for example.
If you are facing a wave of spam or unusual messages, refer to this other guide to perform a few checks.
If your own emails are often incorrectly classified as spam, refer to this other guide to perform a few checks.
Link to this FAQ: