This guide explains how to activate and implement promotions for visitors in order to thank them and create customer loyalty. This option makes it possible to offer a function that operates like a loyalty card, for example "order 4 tickets and the 4th is free".

The x=y promotion allows you to apply an automatic promotion to the shop/counter basket according to a set number of tickets without the need for a promotional code.

Example of use

This offer is activated for the following condition: for 3 tickets purchased, one of the tickets benefits from a 50% reduction

• If the customer buys three tickets at the same time, they benefit from the promotion directly on the tickets in their basket.
• If the customer first buys one ticket then places a second order for two tickets, the offer will be activated for the second order. The total number of tickets purchased will be stored in the memory

Activate this option in your ticketing service

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Go to the Ticketing service and select the ticketing service concerned
3. Go to Promotional offers
   
4. Click on the blue Add button

Configure the offer

Promotional offer

1. In Reduction, select the Tickets purchased, free tickets type
2. Indicate the number of tickets that activates the offer, followed by the number of tickets that can benefit from the offer. Finally, indicate the type of promotion applied to these tickets, as a percentage or fixed price.

1. Indicate the value of the reduction. If the value of the reduction is greater than the price of the ticket, the ticket will be free.
   
   
2. Indicate the application strategy. This enables you to define the priority of the tickets benefiting from the offer: most expensive or least expensive first.
3. Indicate the validity dates

Prices

This stage enables you to set the events, zones and prices to which this promotion will apply 
 

Target

This stage enables you to set the following conditions for which this promotion will apply

• Limit to certain customers
• Limit to certain counter profiles

Find out more

• Start-up guide: ticketing service
• Ticketing service: use a promotional code

This guide shows you an example of a pass configured as a subscription where all events are included when purchasing

The subscription with all events included

The example below allows you to have a pass that acts as a subscription for single entry to all the events included in it. Typical uses of this kind of pass would include:

• Subscriptions for a season or a year of a sports club or theater
• A subscription of 2,3,4,5,6 or 7 days on a week-long festival
• A ticket sales package, if the event is broken down, for example, into a day conference, a meal and a concert. A pack could be created for a conference entry + meal, another for meal + concert, etc.

Creation of the pass

After filling in the information, such as the name of the pass, the price or the quantity of pass available, you must put the pass in Automatic
 

Association of events

Events are associated with the pass, with a limit of one ticket per event and no additional cost

Visual of the pass

This pass will be used as a vertical badge and will therefore be printed on a PVC badge whose visual will be configured as follows

 

Informations requested

This pass being nominative, the surname and first name fields are mandatory, as well as a photo of the person

Learn more

• Getting Started Guide: Ticketing
• How to create a pass and set it up
• Link events to passes

This guide explains how to associate events with passes (within the framework of the ticketing system Infomaniak).

Preamble

• These settings will be available once the pass has been created.
• For an overview of the pass and everything it can do, refer to this other guide.

2. Link events to the pass

Once the pass has been created, you will need to associate the events that will be linked to it.

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Scheduling in the left sidebar.
4. Click on Pass in the left sidebar.
5. Click on the name of the pass concerned.
6. Click on Associate events:
   
7. Select the events that will be linked to the pass.
8. Choose the number of tickets that can be associated with this pass.
9. Choose whether this event will incur an additional cost when added to the pass:
   • A price of 0 in this field allows you to define tickets included in the price of the pass.
10. Choose if you want a total ticket limit on a pass:
    • If the event has, for example, 100 seats, but only 10 can be associated, regardless of the visitor, it is at the quota level that you will need to set 10.
      

Once the events are associated, you can view the list of events and make corrections by clicking on the pencil icon ✎ to the right of the event or delete it by clicking on the Trash icon.

Next steps:

1. Set up the visuals and information related to the pass.
2. Define the information of the subscribers that will be linked to the passes

This guide explains how to order rental equipment for on-site sales and access control (within the framework of the ticketing system Infomaniak).

Ordering equipment

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Equipment in the left sidebar:
   

Overview of current orders and order history

If you have already made orders, you can see the order status on the main page. You will see the status of the current order, with details of its contents and, in the case of postal shipments, the tracking number to follow its journey:

Place a new order for equipment

To order rental equipment, simply click the New Request button and follow the assistant.

Choose the quantity of material needed. Additional information is available in the form of tooltips:

Once the rental period has been entered, the estimated rental costs will be displayed just below.

Choose wisely whether the equipment should be sent to you or if you will pick it up on site:

If the equipment is available on the dates you indicated, you will receive a confirmation and tracking email for your order.

Find out more

• Getting Started Guide: Ticketing
• Setup and use of the sales pack
• Setup and use of the pass printer

This guide explains how to replace the IDP SMART 51 badge printer ribbon (as part of the ticketing system Infomaniak).
 

Replace ribbons

If the quality of your impressions starts to deteriorate, you have to change the tape.

Video Guide

1. Open the printer by pressing the location shown on the image below
   
   
2. Replace the old ribbon with the new one in the order shown in the image below: First insert the part without gears into the hole and press the part with the wheels to get it into the notches provided for that purpose.
   
3. Remove the protective film by pulling well on the tab provided for this purpose.
   
4. Insert the ribbon into the printer, hook to the front of the printer, as shown in the picture below
   
   
5. Close Printer

Read more

• Start Guide : Ticket
• Installation and use of the printer for passes
• Setting up and using the sales package
• Create a pass for subscriptions

This guide covers the various possibilities of using the pass (within the framework of the ticketing system Infomaniak).

Types of passes

A pass is a versatile tool for grouping events:

The all-inclusive subscription

• It grants access to all associated events.
• This is the solution to prioritize if you want a seasonal subscription where everything is directly included, with numbered or unnumbered seats.
• These can be renewed year after year.

The subscription with discounts on each ticket

• Like the half-fare subscription of the CFF, it is possible to create a pass on which each added ticket will have a reduced price.

The multi-event ticket pack

• A 2-day pass, a 10-entry pass, etc.
• This type of pass allows the customer to attend events taking place over several days, whether it be all events or a selection.

The accreditation

• Allows you to create passes granting access to certain areas or dates.

Pass format

The pass can be:

• Used in digital format directly on the phone
  • or with an email containing a QR code
  • or by downloading the PDF version to save on the phone
• Printed on a CR80 PVC card (credit card format) using a suitable printer available for rent
• Printed in A4 or A6 format, like a regular ticket

  ‍

Creation of a pass

For detailed procedures and explanations, refer to the following guides:

1. How to create a pass and configure it
2. Associate events with passes
3. Define the appearance of the pass
4. Define the information of the subscribers that will be linked to the passes

This guide explains how to put tickets from a pass up for resale (within the framework of the ticketing system Infomaniak).

Log in to the subscriber space

To do this:

1. Use the link sent by the event organizer.
2. Enter the email address as well as the code associated with the subscription to log in:
   
3. Copy the code sent by email to validate access to the customer space:
   
4. Enter the code received by email:
   ‍

Put the tickets up for resale

1. Once logged in, in the quick actions column, click on the Put tickets on sale:
   
2. The overview screen displays the tickets available for sale.
3. Check the event or events to put on sale:
   
4. Choose how the payout will be handled. Depending on the options offered by the organizer, you can choose from the following three options:
   1. Donate to the organizer
   2. Request a bank transfer
   3. Credit the amount to the subscription to be able to reuse it for future purchases on the ticketing system
      

Management of tickets put up for sale

1. Tickets put on sale now appear on the overview screen:
   
2. An email will keep you informed of the success or failure of a ticket sale.
3. It will be possible to cancel the resale of a ticket at any time as long as it has not been resold.

This guide explains how to configure the general settings of the Infomaniak ticketing system.

General settings

The general settings are organized into 3 tabs:

1. Ticketing: the general parameters used on your ticketing system
2. Organizer's Contact Details: information displayed on the online ticketing system and on the Infomaniak portal so that visitors can contact the organizer
3. General Terms: allows you to define the general terms of your online ticketing system

1. Ticketing tab

• The "Ticketing Visibility" button allows you to make your ticketing system visible once everything has been configured and after activating the online store; it allows you to quickly make your ticketing system accessible or not online.
• The Test mode allows you to reactivate the test mode. This option will no longer be accessible once an order is placed in real mode.
• The name of the ticketing system that you enter in this field will be visible on the online store as well as on the tickets and the emails that will be sent to your customers.
• Your website URL will be displayed in the Terms and Conditions (T&C) of the gift vouchers, instead of your organization's legal name, if you do not want your legal name to be visible to your customers.
• To choose your logo, click on the pencil icon; the chosen logo will appear on your customers' invoice. The dimensions of your logo must be 600 x 160 pixels:
  
   
• By default, the currency of your ticketing system is the Swiss franc (CHF). To give your customers the option to pay for their purchases in euros (EUR), check the box "I want to activate another currency" and then check the box "EUR". The ticketing system only offers transactions in CHF and EUR.
• VAT Liability: Does your organization have to pay VAT? To ensure this, please contact your legal or financial representative, or inquire with the town hall of your commune. Check the box "I am subject to VAT" once you have confirmed this information:
  
   
• You can choose between several languages for your ticketing system: French - English - German - Spanish - Italian… If you check more than one language box, don't forget to translate the content of your ticketing system (e.g. the description of your events) into all the selected languages.
• In this space, enter your organization's signature, which will be visible on all communications sent to your clients:
  

2. Organizer Details tab

The details you enter in this tab will be used for billing and on your online ticketing platform.

• Organization name: Enter the name of your organization, company, association, or NGO.
• Address - Zip code - City - Country: Make sure to enter the exact address of your legal entity that will be used for accounting/billing.
• Email address: The email address you enter in this field will be used for order confirmations, tickets, and event-related information.
• Phone: The number you enter in this field will allow your customers to contact you in case of questions or issues. Make sure to select the appropriate country code for the number you wish to display.
• SMS sender name: Enter the name you want to display as a signature at the end of SMS messages:
  

3. General Terms and Conditions

In this tab, you have the possibility to edit the general conditions. These must be accepted by your clients in their shopping cart before they can proceed with the online payment. In this tab, default general conditions are proposed for consultation and modification as you see fit.

In case you have modified the general conditions, you can always revert to the base version by clicking on the blue text "Restore default general conditions" located below the general conditions space.

This guide shows an example of a pass configured as a subscription where customers can choose their events (within the framework of the ticketing system Infomaniak).

The pass with event selection

The example below allows for a pass that acts as a pack of several tickets, but the customer can choose events from the list of proposed events. It is a versatile type of pass, which can be configured in many ways to achieve the desired behavior:

• A pass with entries to multiple sites, but only on a chosen day.
• A pass with 10 entries for shows over a season.
• A free pass that allows you to choose several discounted tickets.
• A pass with the choice of movie screenings for each day of the festival, but limited to one screening per day.

For this example, imagine a pass that allows access to two events on the same day, choosing from a list of 3 possible sessions per event. The pass itself will be free, but each session will have a different cost. The customer can thus choose to participate in both events or only one of the two according to their budget.

Creating the pass

After filling in the information, such as the name of the pass, the price, or the quantity of passes available, you need to set the pass to Custom.

The pass is configured as a ticket and the pass will be printed, not the individual tickets (a strategic choice). The customer will thus not have several tickets, but only one, with a QR code on which all their events will be displayed.

Once the pass is configured as Custom, the parameters will be indicated as in the screenshot so that the customer can only choose one session per event.

Event Association

The events are associated with the pass, with a limit of one ticket per event and the ticket cost of 20.- for the first event and 30 for the second.

 ‍
 

The event list will be as follows, with the maximum number of tickets and the price per event for the chosen event.

 

The customer will have an interface to choose their events when purchasing the pass, and it is possible to see in the cart that the price of the tickets is correctly calculated per unit when adding the latter.

Pass visual

This pass will be printed in A4 format and will therefore feature a ticket design. It will therefore be necessary to define the design of these tickets.

Information requested

Since this pass is not personalized, no information will be linked to it. However, the customer's information will be required at the time of purchase.

Find out more

• Getting Started Guide: Ticketing
• How to create a pass and configure it
• Associate the events with the passes

This guide explains how to publish your event on the Swiss platform leprogramme.ch.

Listing an event on the site leprogramme.ch

Prerequisites

• To have this addition option, the event must be one of these types:
  • concerts
  • theatre and performing arts
  • humour and comedy
  • culture and shows
  • festivals
  • classical music
  • dance
• The publication on leprogramme.ch also depends on the acceptance of your request by leprogramme.ch (with no guarantee).

Next, to request publication, click the Publish button on your event management page, as shown in the example below:

The section will then be modified to indicate the successful processing of your request: