This guide explains how to order rental equipment for on-site sales and access control (within the framework of the ticketing system Infomaniak).

Ordering equipment

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Equipment in the left sidebar:
   

Overview of current orders and order history

If you have already made orders, you can see the order status on the main page. You will see the status of the current order, with details of its contents and, in the case of postal shipments, the tracking number to follow its journey:

Place a new order for equipment

To order rental equipment, simply click the New Request button and follow the assistant.

Choose the quantity of material needed. Additional information is available in the form of tooltips:

Once the rental period has been entered, the estimated rental costs will be displayed just below.

Choose wisely whether the equipment should be sent to you or if you will pick it up on site:

If the equipment is available on the dates you indicated, you will receive a confirmation and tracking email for your order.

Find out more

• Getting Started Guide: Ticketing
• Setup and use of the sales pack
• Setup and use of the pass printer

This guide covers the various possibilities of using the pass (within the framework of the ticketing system Infomaniak).

Types of passes

A pass is a versatile tool for grouping events:

The all-inclusive subscription

• It grants access to all associated events.
• This is the solution to prioritize if you want a seasonal subscription where everything is directly included, with numbered or unnumbered seats.
• These can be renewed year after year.

The subscription with discounts on each ticket

• Like the half-fare subscription of the CFF, it is possible to create a pass on which each added ticket will have a reduced price.

The multi-event ticket pack

• A 2-day pass, a 10-entry pass, etc.
• This type of pass allows the customer to attend events taking place over several days, whether it be all events or a selection.

The accreditation

• Allows you to create passes granting access to certain areas or dates.

Pass format

The pass can be:

• Used in digital format directly on the phone
  • or with an email containing a QR code
  • or by downloading the PDF version to save on the phone
• Printed on a CR80 PVC card (credit card format) using a suitable printer available for rent
• Printed in A4 or A6 format, like a regular ticket

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Creation of a pass

For detailed procedures and explanations, refer to the following guides:

1. How to create a pass and configure it
2. Associate events with passes
3. Define the appearance of the pass
4. Define the information of the subscribers that will be linked to the passes

This guide explains how to replace the IDP SMART 51 badge printer ribbon (as part of the ticketing system Infomaniak).
 

Replace ribbons

If the quality of your impressions starts to deteriorate, you have to change the tape.

Video Guide

1. Open the printer by pressing the location shown on the image below
   
   
2. Replace the old ribbon with the new one in the order shown in the image below: First insert the part without gears into the hole and press the part with the wheels to get it into the notches provided for that purpose.
   
3. Remove the protective film by pulling well on the tab provided for this purpose.
   
4. Insert the ribbon into the printer, hook to the front of the printer, as shown in the picture below
   
   
5. Close Printer

Read more

• Start Guide : Ticket
• Installation and use of the printer for passes
• Setting up and using the sales package
• Create a pass for subscriptions

This guide explains how to configure the general settings of the Infomaniak ticketing system.

General settings

The general settings are organized into 3 tabs:

1. Ticketing: the general parameters used on your ticketing system
2. Organizer's Contact Details: information displayed on the online ticketing system and on the Infomaniak portal so that visitors can contact the organizer
3. General Terms: allows you to define the general terms of your online ticketing system

1. Ticketing tab

• The "Ticketing Visibility" button allows you to make your ticketing system visible once everything has been configured and after activating the online store; it allows you to quickly make your ticketing system accessible or not online.
• The Test mode allows you to reactivate the test mode. This option will no longer be accessible once an order is placed in real mode.
• The name of the ticketing system that you enter in this field will be visible on the online store as well as on the tickets and the emails that will be sent to your customers.
• Your website URL will be displayed in the Terms and Conditions (T&C) of the gift vouchers, instead of your organization's legal name, if you do not want your legal name to be visible to your customers.
• To choose your logo, click on the pencil icon; the chosen logo will appear on your customers' invoice. The dimensions of your logo must be 600 x 160 pixels:
  
   
• By default, the currency of your ticketing system is the Swiss franc (CHF). To give your customers the option to pay for their purchases in euros (EUR), check the box "I want to activate another currency" and then check the box "EUR". The ticketing system only offers transactions in CHF and EUR.
• VAT Liability: Does your organization have to pay VAT? To ensure this, please contact your legal or financial representative, or inquire with the town hall of your commune. Check the box "I am subject to VAT" once you have confirmed this information:
  
   
• You can choose between several languages for your ticketing system: French - English - German - Spanish - Italian… If you check more than one language box, don't forget to translate the content of your ticketing system (e.g. the description of your events) into all the selected languages.
• In this space, enter your organization's signature, which will be visible on all communications sent to your clients:
  

2. Organizer Details tab

The details you enter in this tab will be used for billing and on your online ticketing platform.

• Organization name: Enter the name of your organization, company, association, or NGO.
• Address - Zip code - City - Country: Make sure to enter the exact address of your legal entity that will be used for accounting/billing.
• Email address: The email address you enter in this field will be used for order confirmations, tickets, and event-related information.
• Phone: The number you enter in this field will allow your customers to contact you in case of questions or issues. Make sure to select the appropriate country code for the number you wish to display.
• SMS sender name: Enter the name you want to display as a signature at the end of SMS messages:
  

3. General Terms and Conditions

In this tab, you have the possibility to edit the general conditions. These must be accepted by your clients in their shopping cart before they can proceed with the online payment. In this tab, default general conditions are proposed for consultation and modification as you see fit.

In case you have modified the general conditions, you can always revert to the base version by clicking on the blue text "Restore default general conditions" located below the general conditions space.

This guide explains how to rename a ticketing system (within the framework of the ticketing system Infomaniak).

Preamble

• The name of the ticketing system appears, among other places, when publishing stores on the infomaniak.events portal.
• In the case of displaying multiple stores on the same page, it will be the name entered in the organizer's details on the last ticket office created that has events for sale.

Edit the details of a ticketing system

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name of the ticket office concerned:
   
3. Click on Settings in the left sidebar:
   
4. Click on Ticketing Settings in the left sidebar.
5. Click on the tab for the Organizer's Details.
6. Change the name in the first field of the form:
   
7. Click on the Save button at the bottom of the page.

Example of name change

The display before modification:

Modification of the organizer's name according to the procedure above:

The display is modified and becomes:

This guide shows an example of a pass configured as a subscription where customers can choose their events (within the framework of the ticketing system Infomaniak).

The pass with event selection

The example below allows for a pass that acts as a pack of several tickets, but the customer can choose events from the list of proposed events. It is a versatile type of pass, which can be configured in many ways to achieve the desired behavior:

• A pass with entries to multiple sites, but only on a chosen day.
• A pass with 10 entries for shows over a season.
• A free pass that allows you to choose several discounted tickets.
• A pass with the choice of movie screenings for each day of the festival, but limited to one screening per day.

For this example, imagine a pass that allows access to two events on the same day, choosing from a list of 3 possible sessions per event. The pass itself will be free, but each session will have a different cost. The customer can thus choose to participate in both events or only one of the two according to their budget.

Creating the pass

After filling in the information, such as the name of the pass, the price, or the quantity of passes available, you need to set the pass to Custom.

The pass is configured as a ticket and the pass will be printed, not the individual tickets (a strategic choice). The customer will thus not have several tickets, but only one, with a QR code on which all their events will be displayed.

Once the pass is configured as Custom, the parameters will be indicated as in the screenshot so that the customer can only choose one session per event.

Event Association

The events are associated with the pass, with a limit of one ticket per event and the ticket cost of 20.- for the first event and 30 for the second.

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The event list will be as follows, with the maximum number of tickets and the price per event for the chosen event.

 

The customer will have an interface to choose their events when purchasing the pass, and it is possible to see in the cart that the price of the tickets is correctly calculated per unit when adding the latter.

Pass visual

This pass will be printed in A4 format and will therefore feature a ticket design. It will therefore be necessary to define the design of these tickets.

Information requested

Since this pass is not personalized, no information will be linked to it. However, the customer's information will be required at the time of purchase.

Find out more

• Getting Started Guide: Ticketing
• How to create a pass and configure it
• Associate the events with the passes

This guide explains how to publish your event on the Swiss platform leprogramme.ch.

Listing an event on the site leprogramme.ch

Prerequisites

• To have this addition option, the event must be one of these types:
  • concerts
  • theatre and performing arts
  • humour and comedy
  • culture and shows
  • festivals
  • classical music
  • dance
• The publication on leprogramme.ch also depends on the acceptance of your request by leprogramme.ch (with no guarantee).

Next, to request publication, click the Publish button on your event management page, as shown in the example below:

The section will then be modified to indicate the successful processing of your request:

This guide explains how to add event tickets, passes and gift vouchers to the mobile box office (within the framework of the ticketing system Infomaniak).

Preamble

• For an overview of the mobile ticket office, refer to this other guide.

2. Add items to the cart

From the Event, Pass or Gift Certificate tabs, you can select the items to add to the cart. Depending on the item, the procedure will vary slightly.

At any time, you can click on one of the tabs **Event, Pass or Gift Certificates** to select other items to add to the cart.

Event ticket sales

• Select the event, date, or performance you want from the left column.
• Choose the quantity of tickets to add to the cart using the + and - icons for the desired prices.
• Click on Add to Cart to proceed:
  

Pass sales

The pass page is divided into 2 parts. The left column allows you to generate new passes. The right column allows you to manage existing passes:

• Select the pass to generate on the left column.
• Enter the subscriber's information.
• Once the pass is in the cart, you can add tickets for associated events for passes with selectable events:
  
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Sale of gift voucher

As for gift cards, they are listed for you. You just need to select the cards to add to your cart:

Next steps

• Manage and validate the mobile kiosk cart
• Print tickets and manage orders from the mobile kiosk
• Send the cash report (Coming Soon)
• Mobile counter settings (Coming soon)

This guide explains how to manage and modify the contents of the cart for your direct ticket sales on the mobile kiosk (within the framework of the ticketing system Infomaniak).

Preamble

• For an overview of the mobile ticket office, refer to this other guide.

3. Manage and modify the cart content

The cart content is located on the left side of the screen in the Cart tab, and you can modify it at any time by performing the following actions:

• Add additional items: You can add tickets, subscriptions, or gift vouchers at any time by selecting the desired tab.
• Modify the quantity of items: For tickets and gift vouchers, you can modify the quantity of items in the cart by using the numbers that indicate the quantities:
  
   
• Modify the content of a pass with selectable tickets: If the pass content requires ticket selection, you can view the tickets already on the pass and add tickets by clicking on the relevant menus
  
   
• Delete items from the cart: By clicking on the Trash icon next to the cart items, you can delete these items. Warning: If you have taken an existing reservation from the orders, this operation will modify the order.
  
   
• Empty the cart : You can also empty the cart by clicking on the blue trash can at the bottom of the page
  

Using a promotional code

If the customer has a promotional code, or if you want to apply a promotional code to them, you can click on the % icon on the right side of your screen:

Validate the cart

Once the cart is filled with all the desired items, you can choose the payment method that the visitor wants to use to validate the cart and place the order.

To do this, you have, on the right side of the screen, the payment methods available to you at the ticket office. To modify the available payment methods, please refer to the guide on this subject:

 

In the case where the cash payment method is chosen, it is possible to enter the amount given by the customer and the change to be given will be indicated on the order validation pop-up:

Next steps

• Print tickets and manage orders from the mobile kiosk
• Send the cash report (Coming Soon)
• The mobile ticket office settings (Coming Soon)

This guide explains how to add tickets to your passes, ticket packs, and subscriptions (within the framework of the ticketing system Infomaniak).

Prerequisites

• Obtain the pass or subscription code. This is provided in the confirmation email received upon ordering, or on your customer account.
• Go to the organizer's ticketing platform.

Add tickets to the pass

To do this:

1. Click on the Subscriber Access button at the top right:
   
2. Enter the code for your pass or subscription in the indicated field and click on Next:
   
3. Select the tickets to add to the pass by clicking the button ‍ and confirm your choice by clicking Add to cart:
   
4. Continue with the ordering process.