This guide explains how to add event tickets, passes and gift vouchers to the mobile box office (within the framework of the ticketing system Infomaniak).

Preamble

• For an overview of the mobile ticket office, refer to this other guide.

2. Add items to the cart

From the Event, Pass or Gift Certificate tabs, you can select the items to add to the cart. Depending on the item, the procedure will vary slightly.

At any time, you can click on one of the tabs **Event, Pass or Gift Certificates** to select other items to add to the cart.

Event ticket sales

• Select the event, date, or performance you want from the left column.
• Choose the quantity of tickets to add to the cart using the + and - icons for the desired prices.
• Click on Add to Cart to proceed:
  

Pass sales

The pass page is divided into 2 parts. The left column allows you to generate new passes. The right column allows you to manage existing passes:

• Select the pass to generate on the left column.
• Enter the subscriber's information.
• Once the pass is in the cart, you can add tickets for associated events for passes with selectable events:
  
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Sale of gift voucher

As for gift cards, they are listed for you. You just need to select the cards to add to your cart:

Next steps

• Manage and validate the mobile kiosk cart
• Print tickets and manage orders from the mobile kiosk
• Send the cash report (Coming Soon)
• Mobile counter settings (Coming soon)

This guide explains how to manage and modify the contents of the cart for your direct ticket sales on the mobile kiosk (within the framework of the ticketing system Infomaniak).

Preamble

• For an overview of the mobile ticket office, refer to this other guide.

3. Manage and modify the cart content

The cart content is located on the left side of the screen in the Cart tab, and you can modify it at any time by performing the following actions:

• Add additional items: You can add tickets, subscriptions, or gift vouchers at any time by selecting the desired tab.
• Modify the quantity of items: For tickets and gift vouchers, you can modify the quantity of items in the cart by using the numbers that indicate the quantities:
  
   
• Modify the content of a pass with selectable tickets: If the pass content requires ticket selection, you can view the tickets already on the pass and add tickets by clicking on the relevant menus
  
   
• Delete items from the cart: By clicking on the Trash icon next to the cart items, you can delete these items. Warning: If you have taken an existing reservation from the orders, this operation will modify the order.
  
   
• Empty the cart : You can also empty the cart by clicking on the blue trash can at the bottom of the page
  

Using a promotional code

If the customer has a promotional code, or if you want to apply a promotional code to them, you can click on the % icon on the right side of your screen:

Validate the cart

Once the cart is filled with all the desired items, you can choose the payment method that the visitor wants to use to validate the cart and place the order.

To do this, you have, on the right side of the screen, the payment methods available to you at the ticket office. To modify the available payment methods, please refer to the guide on this subject:

 

In the case where the cash payment method is chosen, it is possible to enter the amount given by the customer and the change to be given will be indicated on the order validation pop-up:

Next steps

• Print tickets and manage orders from the mobile kiosk
• Send the cash report (Coming Soon)
• The mobile ticket office settings (Coming Soon)

This guide explains how to add tickets to your passes, ticket packs, and subscriptions (within the framework of the ticketing system Infomaniak).

Prerequisites

• Obtain the pass or subscription code. This is provided in the confirmation email received upon ordering, or on your customer account.
• Go to the organizer's ticketing platform.

Add tickets to the pass

To do this:

1. Click on the Subscriber Access button at the top right:
   
2. Enter the code for your pass or subscription in the indicated field and click on Next:
   
3. Select the tickets to add to the pass by clicking the button ‍ and confirm your choice by clicking Add to cart:
   
4. Continue with the ordering process.

This guide explains how to configure the appearance of a pass (within the framework of the ticketing system Infomaniak).

Preamble

• These settings will be available once the pass has been created.
• For an overview of the pass and everything it can do, refer to this other guide.

3. Set up a visual for the passes

For this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Scheduling in the left sidebar.
4. Click on Pass in the left sidebar.
5. Click on the name of the pass concerned.
6. Click on the Pass Appearance tab:
   

For PVC format passes

The PVC format passes have a format that allows visitors to use them in digital format on their phone and the organizer to print them on a PVC card using a printer available for rent.

When selecting the visual, you will need to choose between portrait and landscape mode. It will then be possible to choose the elements to display on the pass, as well as a background image:

For phone/paper format passes

For phone/paper formats, the visitor can use the digital version directly on their phone or choose to download the PDF version to print on an A4 sheet.

No configuration is required for the digital version, but it is possible to assign a ticket template. To configure a ticket design, refer to this other guide.

Next step:

• Define the information of the subscribers that will be linked to the pass

This guide shows you how to add events to passes that have already been created and sold, but for which additional dates need to be added (within the framework of the ticketing system Infomaniak).

Prerequisites

• The passes in question must be of the automatic type and have associated free events.

When should you update the pass?

When purchasing or creating a pass, it retrieves the list of associated events at the programming level (Programming, Pass). If an event is associated after sales have been made, only new passes will have this new event.

This feature allows you to add this new event to existing passes so that subscribers can access it as well.

How to update existing passes

When adding new events to a pass, the Update the pass button will be available.

By clicking this button, a message will indicate the number of passes that will be updated:

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Learn more

• Getting Started Guide: Ticketing
• How to create and configure a pass
• Associate events with passes

This guide explains how to use the mobile ticket office on a tablet to sell tickets for your events (as part of the ticketing system Infomaniak).

1. The mobile ticket office and on-site sales

Infomaniak provides a free mobile application on Android as well as a rental service for the equipment necessary for on-site sales.

The mobile ticket office allows you to create an order, manage the payment method used, and print the generated tickets.

Navigation on the mobile kiosk

Once the tablet is turned on, log in with your Infomaniak account username and password.

You will be prompted to select the customer account, the ticketing system and the currency to use:

You can then navigate between the different menus using the tabs at the top of the screen.

The first three allow you to add items to the cart.

Once the orders are validated, they will be added to the order list.

Finally, the last tab allows you to print the cash register report:

• Event: for selling tickets to your events
• Pass: for selling passes
• Gift vouchers: for the sale of gift vouchers
• Cart: items added to the cart. You can add articles or modify their content at any time. This is where you can choose the payment method to validate the order
• Orders: a list of all orders with the possibility to print tickets. Useful for finding reservations or retrieving past orders.
• Sales report: to view and send the sales report by email

Next steps

• Add items to the cart on the mobile terminal
• Manage and validate the mobile checkout cart
• Print tickets and manage orders from the mobile terminal
• Send the cash report (Coming Soon)
• The mobile checkout settings (Coming Soon)

This guide explains how to rename a ticketing system (within the framework of the ticketing system Infomaniak).

Preamble

• The name of the ticketing system appears, among other places, when publishing stores on the infomaniak.events portal.
• In the case of displaying multiple stores on the same page, it will be the name entered in the organizer's details on the last ticket office created that has events for sale.

Edit the details of a ticketing system

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name of the ticket office concerned:
   
3. Click on Settings in the left sidebar:
   
4. Click on Ticketing Settings in the left sidebar.
5. Click on the tab for the Organizer's Details.
6. Change the name in the first field of the form:
   
7. Click on the Save button at the bottom of the page.

Example of name change

The display before modification:

Modification of the organizer's name according to the procedure above:

The display is modified and becomes: