This guide explains how to configure the appearance of a pass (within the framework of the ticketing system Infomaniak).

Preamble

• These settings will be available once the pass has been created.
• For an overview of the pass and everything it can do, refer to this other guide.

3. Set up a visual for the passes

For this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Scheduling in the left sidebar.
4. Click on Pass in the left sidebar.
5. Click on the name of the pass concerned.
6. Click on the Pass Appearance tab:
   

For PVC format passes

The PVC format passes have a format that allows visitors to use them in digital format on their phone and the organizer to print them on a PVC card using a printer available for rent.

When selecting the visual, you will need to choose between portrait and landscape mode. It will then be possible to choose the elements to display on the pass, as well as a background image:

For phone/paper format passes

For phone/paper formats, the visitor can use the digital version directly on their phone or choose to download the PDF version to print on an A4 sheet.

No configuration is required for the digital version, but it is possible to assign a ticket template. To configure a ticket design, refer to this other guide.

Next step:

• Define the information of the subscribers that will be linked to the pass

This guide shows you how to add events to passes that have already been created and sold, but for which additional dates need to be added (within the framework of the ticketing system Infomaniak).

Prerequisites

• The passes in question must be of the automatic type and have associated free events.

When should you update the pass?

When purchasing or creating a pass, it retrieves the list of associated events at the programming level (Programming, Pass). If an event is associated after sales have been made, only new passes will have this new event.

This feature allows you to add this new event to existing passes so that subscribers can access it as well.

How to update existing passes

When adding new events to a pass, the Update the pass button will be available.

By clicking this button, a message will indicate the number of passes that will be updated:

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Learn more

• Getting Started Guide: Ticketing
• How to create and configure a pass
• Associate events with passes

This guide explains how to use the mobile ticket office on a tablet to sell tickets for your events (as part of the ticketing system Infomaniak).

1. The mobile ticket office and on-site sales

Infomaniak provides a free mobile application on Android as well as a rental service for the equipment necessary for on-site sales.

The mobile ticket office allows you to create an order, manage the payment method used, and print the generated tickets.

Navigation on the mobile kiosk

Once the tablet is turned on, log in with your Infomaniak account username and password.

You will be prompted to select the customer account, the ticketing system and the currency to use:

You can then navigate between the different menus using the tabs at the top of the screen.

The first three allow you to add items to the cart.

Once the orders are validated, they will be added to the order list.

Finally, the last tab allows you to print the cash register report:

• Event: for selling tickets to your events
• Pass: for selling passes
• Gift vouchers: for the sale of gift vouchers
• Cart: items added to the cart. You can add articles or modify their content at any time. This is where you can choose the payment method to validate the order
• Orders: a list of all orders with the possibility to print tickets. Useful for finding reservations or retrieving past orders.
• Sales report: to view and send the sales report by email

Next steps

• Add items to the cart on the mobile terminal
• Manage and validate the mobile checkout cart
• Print tickets and manage orders from the mobile terminal
• Send the cash report (Coming Soon)
• The mobile checkout settings (Coming Soon)