This guide provides a checklist of important points to verify before going live with a ticket sale (within the framework of the Infomaniak ticketing system) to best promote your events to the public.

Review the checklist

Here is the list of the most important elements to check before going live with a ticketing system for your event.

1. Has a bank account been added in the Accounting > Infomaniak Collections menu?
2. Has the integration link been retrieved and integrated?
   • Caution: the integration link has its own settings to display/hide events in the “Content” submenu.
   • Ensure that the events of interest are set to “Active” (only if the “manually select items to display” parameter is activated).
3. Are the Prices, Zones, Events in Visible mode? To verify this:
   1. Event: Settings > Event > green/orange/red text with an eye symbol below the event.
   2. Zone: Settings > Event > Pricing > eye symbol to the right of each zone.
   3. Prices: like the zones, but open the zones to see the prices they contain.
4. Are the desired payment methods (Sales > Payment Methods) activated?
5. Are the organizer's information up to date (Settings > Ticketing Settings > organizer contact information)?
   • An email is mandatory, and a reachable phone number is strongly recommended.
   • Is the VAT correctly defined?
6. Are the passes/subscriptions ok? (Programming > Passes)
   1. Do they all contain the events they provide access to?
   2. Are their capacities and prices ok?
   3. Are they visible in the store? (eye symbol to the left of each pass in the list)
7. In the Settings > Ticketing Settings menu:
   1. Deactivate test/demo mode.
   2. Activate the ticketing system.

Also, refer to the getting started guide to get a better overview of the possibilities offered by your ticketing tool.