This guide explains how to use registration forms to request information from your customers when they place an order (as part of the Infomaniak ticketing system).

Preamble

• You can ask your customers to provide information such as first and last name, phone number, address, or any other details you deem necessary.

Setting up forms

There are three distinct ways to request information from your customers:

1. The registration form - registration requested when placing an order on the ticketing system.
2. The form by rate - to retrieve the information of each participant.
3. The pass form - requested when ordering a pass / subscription.

Exporting customer information

To view and extract the information collected through the forms, refer to this other guide.

Data protection and the right to be forgotten

All information collected from your customers is stored at all times on Infomaniak's servers in Switzerland. This data is the exclusive property of the event organizer. Infomaniak will never use it for commercial purposes nor transmit it to third parties.

Deleting a customer profile

To erase a buyer's information, for example, following their request:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system concerned by the event.
3. Click on Sales in the left sidebar menu.
4. Click on Customers in the left sidebar menu.
5. Search for the profile of the person to be deleted if necessary.
6. Click on the relevant profile:
   
7. Click on the delete button (trash icon):
   
8. Confirm the deletion.