This guide explains how to obtain a custom SSL certificate that you can use with Jelastic Cloud from Infomaniak.

SSL Documentation

Take note of these guides:

• It is quite possible to buy an SSL certificate from Infomaniak in order to install it on Jelastic Cloud afterwards.
• Integrated into Jelastic Cloud, you will also find a valid certificate but only for domains xxx.jcloud.ik-server.com.
• Let's Encrypt certificates can also be obtained for free and for any domain.
• It is possible to obtain a paid certificate, for any domain.
• For testing purposes, you can also set up a self-signed certificate.
   

This guide concerns user collaboration on Jelastic Cloud environments, which is not directly offered in the current Jelastic infrastructure.

Grant access to other users

The solutions proposed for other users to access your Jelastic environment depend on the type of access desired:

First case

You want to share access to the Jelastic dashboard (note that the user to whom these rights are granted will have access to all the environments present on the Jelastic Cloud dashboard).

For this operation, you need to assign rights to the product directly when creating the user. Collaborator rights are sufficient.

Second case

You want to share rights on a single environment, however, this action is not possible at this time because collaboration is disabled for security reasons.

You can transfer an environment to the desired person, provided that they have a Jelastic Cloud in the same billing group (e.g., billing EUR or CHF). To perform this action, you need to change the ownership of the environment (an action possible directly from the Jelastic dashboard and in the environment configuration tab).

Also, refer to this other guide.

This guide explains how to customize the time slot(s) during which Infomaniak can perform maintenance to enhance your services (new features, fixes, etc.).

Preamble

• This feature is only available for:
  • Cloud Servers
  • VPS Cloud / VPS Lite
  • Jelastic Cloud
• Unless otherwise specified, planned maintenance is generally carried out by Infomaniak between 10 PM and 6 AM.

Change the scheduled maintenance period

To do this:

1. Click here to access the service for which you want to schedule maintenance on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Scheduled maintenances in the left sidebar.
4. Click on the blue button to set a preferred intervention slot:
   

This guide explains how to activate automatic credit reload for Jelastic Cloud.

Introduction

• The automatic reload allows the balance to be updated as soon as it falls below the defined limit.
• Email tracking can be enabled.

Set up a payment profile

To access Jelastic Cloud:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the button to add credits:
   
3. From the Infomaniak Shop that opens, activate automatic recharge by purchasing credit the classic way:
   

This guide details how to transfer a Jelastic Cloud environment from one account to another.

Preamble

• If needed, you can refer to the official Jelastic documentation (in English only).
• Make your life easier! Local partners recommended by Infomaniak can handle these procedures. Launch a free tender. They take care of everything, freeing you from the technical details.

Transfer procedure

Prerequisites

• An environment can be transferred from any type of Jelastic Cloud account (trial, beta, disabled, etc.); however, it is essential that the transfer recipient has a paid account.
• Also ensure that the destination account has not reached:
  • the maximum number of cloudlets per container
  • the maximum number of compute nodes available for an environment
  • the maximum number of environments on the account
• Use the user email address of the destination account, which can be found under the user section in the Jelastic dashboard of the Destination account:
  

To perform the transfer:

1. Log in to your Jelastic Cloud platform (you are leaving the Infomaniak Manager).
2. Click on the Settings button next to the environment to be transferred:
   
3. From the Settings menu, select the Change Owner option.
4. Enter the email address of the destination account, then click on Send.
5. If the destination account exists and meets the transfer criteria, a notification indicating the sending of the request will appear.
6. An icon will appear in front of the environment to be transferred until the transfer request is accepted by the new owner.
7. Once the transfer request is accepted, the environment is removed from your account.

Once the transfer is complete, it is possible to cancel the Jelastic product from your account, all credits still available at the time of cancellation will be automatically transferred to your Infomaniak prepaid account.

This guide explains how to change the password of your Jelastic Cloud console.

Change the password

To access the administration interface of your Jelastic Cloud server:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on Edit under Jelastic Password:
   
3. Choose a new password.
4. You can now access the console with this new password and your username (for example XXXYYYZZZ@juser.ik-server.com).

Having trouble with your passwords?

Do not confuse the password for your Infomaniak account with the one that allows you to manage your Jelastic Cloud:

• Your Infomaniak account allows you to manage your Infomaniak products: manager.infomaniak.com
• The Jelastic Cloud / Virtuozzo console allows you to manage your server: app.jpc.infomaniak.com for example