Knowledge base
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This guide explains how to customize the time slots during which Infomaniak can perform maintenance to upgrade your services (new features, fixes, etc.). This feature is currently only available for Cloud Servers & Cloud VPS / VPS Lite as well as Jelastic Cloud.
Without any indication from you, scheduled maintenance is generally performed by Infomaniak between 10 PM and 2 AM.
Change the time of your scheduled maintenance
For this:
- log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
- choose the relevant product
- click if necessary on the name of the relevant item in the displayed table
- click on Scheduled Maintenance in the left sidebar menu
- click on the blue button to set a preferred intervention time slot
This guide concerns the compatibility between Infomaniak hosting and the C# language / .NET framework with Mono implementation.
Software Development Technologies
In order to use the C# language and the .NET framework, with Mono implementation, to develop software applications that can be deployed and run on different platforms outside the Windows ecosystem, it is necessary to consider offers such as:
This portability and flexibility offered by these technologies for multi-platform software development implies that shared web hosting will not be compatible.
This guide explains how to enable automatic credit reloading for Jelastic Cloud.
Reloading allows the balance to be automatically updated as soon as it falls below the defined limit. Email notifications can be activated.
Setting up a Payment Profile
To access Jelastic Cloud:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
- Choose Jelastic Cloud (in the Cloud Computing universe)
From this page, enable automatic reloading by going through the classic credit purchase.
The wizard will offer to set up automatic credits during the 3rd step of the Infomaniak shop:
This guide details how to transfer a Jelastic Cloud environment from one account to another.
⚠️ For additional assistance, contact a partner or submit a request for proposal — if needed, you can refer to the official Jelastic documentation (in English only).
Prerequisites
- An environment can be transferred from any type of Jelastic Cloud account (trial, beta, disabled, etc.); however, it is essential that the recipient of the transfer has a paid account.
- Also, ensure that the destination account has not reached:
- the maximum cloudlets per container
- the maximum number of available compute nodes for an environment
- the maximum number of environments on the account
- Use the user's email address of the destination account found under the user section in the Jelastic dashboard of the Destination account:
Transfer Procedure
To perform the transfer:
- Log in to your Jelastic Cloud platform (you will leave the Manager).
- Click on the Settings button next to the environment to transfer:
- From the Settings menu, select the Change Owner option.
- Enter the email address of the destination account and click Send.
- If the destination account exists and meets the transfer criteria, a notification indicating the sending of the request will appear.
- An icon will appear in front of the environment to be transferred until the transfer request is accepted by the new owner.
- Once the transfer request is accepted, the environment is removed from your account.
Once the transfer is complete, you can terminate the Jelastic product from your account; any remaining credits at the time of termination will be automatically transferred to your Infomaniak prepaid account.
Jelastic Cloud is a platform as a service (PaaS) that allows you to easily create development environments on the fly. This solution is very advantageous when your resource consumption (CPU, RAM) varies greatly depending on the time of year.
A Cloud Server allows you to manage applications and websites as easily as shared hosting, offering you the advantage of being able to install additional software according to your needs. This solution is very advantageous if your resource consumption (CPU, RAM) is stable and predictable.
A VPS Cloud / VPS Lite allows you to manage your entire server with the Linux distribution of your choice. Strong technical skills are required. This solution is very advantageous if your resource consumption (CPU, RAM) is stable and predictable.
In all three cases, you benefit from fully dedicated resources that you can freely adjust according to your needs.
Also read Public Cloud
This guide explains how to change the password for your Jelastic Cloud console (https://app.jpc.infomaniak.com).
Changing the Password
To access the administration interface of your Jelastic Cloud server:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- Click on the icon in the top right corner of the interface (or navigate through the left side menu)
- Choose Jelastic Cloud (Cloud Computing universe)
- Go to Dashboard - Information
- Click on Modify under Jelastic Password
- Choose a new password
- You can now access the console with this new password and your username (e.g., XXXYYYZZZ@juser.ik-server.com)
Having trouble with your passwords?
Do not confuse the password for your Infomaniak account with the one used to manage your Jelastic Cloud:
- Your Infomaniak account password is used to manage your Infomaniak products: manager.infomaniak.com
- The Jelastic Cloud / Virtuozzo console password is used to administer your server: app.jpc.infomaniak.com, for example