This guide explains how to block (or allow) email senders globally on an entire Mail Service. Refer to this other guide if you are looking for information on how blocked and allowed sender lists work.

Manage Security on Global Configuration

A Mail Service administrator can add email addresses or even entire domains to the lists of approved or rejected senders, and these lists will be applied to all email addresses of a Mail Service (without modifying the existing settings already on each email address):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Global Configuration in the left sidebar menu.
4. Click on the Security tab.
5. Click the Add an address button in the Blocked address box to block an email from an unauthorized sender.
6. Do the same for senders to be approved in the other box:
   
7. Click Validate to activate these lists on all email addresses in the domain.

This guide details the specific rules to follow when using a password containing the "dollar" character $ to send an email via the SMTP Infomaniak in a script (PowerShell, Python, etc.).

Preamble

• If you encounter an authentication error (for example auth failed, invalid login or password) when sending an email via SMTP, even though the password is correct and works in software like Outlook, the issue may be due to the handling of the character $ in your script or configuration file.
• To ensure reliable execution of your SMTP scripts, it is strongly advised to avoid any special character with syntactic meaning, particularly $, in passwords used in scripts and configuration files.
• The issue may also occur when connecting to databases.

Rules to follow

The character $ is a special symbol in many languages and environments. When it is used in a password in a script or configuration file, it can be mistakenly interpreted as a variable or control character.

Here are frequent cases where you should not use the character $ in a password:

• PowerShell: $ is used to declare variables. A password containing $ can cause syntax errors or be truncated.
• Bash / Shell (Linux): $ is also a variable prefix. It can trigger unexpected substitutions.
• YAML files (for example Home Assistant, GitHub Actions, Docker Compose) : $ can be interpreted as an environment variable.
• Files .env, .ini, or other configuration files: the tools that read these files may attempt to interpret the variables.
• Commands or URLs with authentication: a password containing $ may be improperly encoded or fail during parsing.

To correct or prevent this type of error:

• Avoid using the character $ in passwords intended for use in scripts or automated systems.
• If you absolutely must use it, always enclose the password string correctly according to the language:
  • In PowerShell: use single quotes 'password$Test' if possible.
  • In Python: ensure the string is well enclosed in single or double quotes, without interpretation.
  • In Bash: escape the $ with a backslash \$.

This guide explains how to activate the Infomaniak anti-spam filter, which significantly reduces the number of unsolicited messages that can reach your Infomaniak email address if you share it with third parties.

Preamble

• Spam is unsolicited mail, often of an advertising or fraudulent nature, aimed at promoting products, services, or carrying out online scams; fortunately, Infomaniak has implemented strategies to combat this form of digital pollution.
• Thanks to the anti-spam filter, the messages you genuinely want to see quickly will no longer be buried among dozens of other unwanted messages, as the latter will be automatically placed in a special folder, the Spam folder (or in the spam destination folder - see below) and then automatically deleted after 30 days.
• Moreover, the filter is automatically activated when creating an email address within an Infomaniak Mail Service or when subscribing to a my kSuite / my kSuite+ offer.

Activate the option from the Infomaniak Web Mail app

Prerequisites

• Have permission to manage the filter: it is possible that the Mail Service manager has revoked this right from their admin account.

To access your Infomaniak mail settings:

1. Click here to access the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon in the top right corner.
3. Check or select the relevant email address in the dropdown menu of the left sidebar.
4. Click on Filters and rules:
   
5. Activate the spam filter option, the effect is immediate (wait for the on-screen confirmation message); in this case, all future messages with a header indicating a high spam score (and blocked senders) will go to the Spam folder:
   
6. Simply click the toggle switch again to deactivate the filter; in this case, all future messages will go to the inbox, including messages with a header indicating a high spam score.

Activate the option from a Mail Service

To access your Infomaniak mail settings:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the relevant email address in the displayed table.
4. Click on Filters in the left sidebar.
5. Activate the spam filter option, the effect is immediate:
   
6. Simply click the toggle switch again to disable the filter; in this case, all future messages will go to the inbox, including messages with a header indicating a high spam score (they can be processed downstream by your software/email client if it supports reading this type of header).

Note that you can activate it in bulk on multiple addresses at the same time.

Customize the anti-spam filter

Modify the location of spam

You can choose the default location of the folder where messages considered as spam will be automatically placed (similar to special IMAP folders).

Where you have activated the spam filter:

1. Click on Modify:
   
2. Click on the folder name to choose another one (create a new one in advance if necessary):
   
3. Click on the Validate button:
   

Report a filtering issue or manually block senders

Report unfiltered Spam or an email filtered when it is not Spam (false positive): refer to this other guide on this subject.

You can also specify in advance which senders should always go to the Spam folder (or vice versa, if they should not be filtered): refer to this other guide on this subject.

For added security, enable the external mail mention.

This guide helps you protect the reputation of your domain name, to maintain the trust of Internet users and service providers in your website or business, thereby facilitating the smooth operation of your email.

The web reputation

There are different types of reputation on the Internet, including personal reputation, corporate reputation, and domain reputation.

Domain reputation is essentially a score that determines how email systems decide what to let through to users' inboxes. Fundamentally, the reputation of your domain is a measure of the health and legitimacy of your domain. This reputation can be influenced by the security of your email and website.

For example, the reputation of a domain can decrease if…

• … the site visible at the domain address is hacked, leading to the mass sending of fraudulent emails,
• … the domain's email is exploited for the involuntary sending of spam.

If the reputation of your domain remains poor, your emails may be marked as spam and not reach their intended audience. This can harm email deliverability (see this other guide in English on this topic).

Improving domain reputation

By following these few tips, you can improve the reputation of your domain and, for example, boost all your email marketing efforts:

• Set up and verify SPF, DKIM, and DMARC records that help protect your domain from identity theft attacks.
• Check the reputation of your domain with tools such as Google Postmaster Tools, Sender Score, Microsoft SNDS, McAfee or Talos Intelligence and identify potential issues.
• Only send emails to users who have chosen to subscribe!
• Get trusted links or backlinks…

See this other guide about RBLs.

This guide explains how to add or modify one or more SRV type records in the DNS zone (of a domain name) managed on the Manager Infomaniak.

Preamble

• This type of record allows you to indicate which services are available for a domain.
• They are often used for XMPP, LDAP protocols or to configure Microsoft Office 365.

Modify the DNS zone

Refer to this other guide to manage this type of record in a DNS zone.

This guide explains what spamtrap email addresses are.

Preamble

• A spamtrap, also known as a honeypot, is a tool used to detect and catch spammers.
• It is essentially an email address or a system that is created to attract unwanted messages, such as spam.

How a Spamtrap Address Works

A spamtrap address works by attracting spam and identifying the senders of unwanted mail. Here's how it can happen:

1. An email address is specifically created to act as a spam trap; it is generally configured so as not to receive legitimate communication.
2. The spamtrap address is hidden or obscured so that it is not visible to legitimate users, but only to spammers; this can be done by placing it on hidden web pages, in forums inaccessible to the public or by making it invisible to humans (for example by using white text on a white background).
3. Spammers use automated techniques to extract email addresses from various sources, such as websites, forums, social networks, or stolen address lists; during this process, they may inadvertently or intentionally include spamtraps in their lists.
4. When a spammer sends a message to a spamtrap address, it is captured and recorded; since the address is not used for legitimate communication, any mail received is considered unwanted.
5. When a spamtrap receives a spam, it triggers an alert for email service providers like Infomaniak; they can then identify the sender of the spam by examining the message headers or the information related to the source IP address.
6. Once a spammer is identified through a spamtrap, measures can be taken to block or filter their unwanted messages; Infomaniak can add the spammer's IP address to a blacklist, implement stricter anti-spam filters or take other steps to protect their users.

This guide explains how to mark your chosen emails as "favorite" in the Infomaniak mail service to keep a "track" of these messages and display them separately if you wish.

Monitor one or several messages…

… from the Infomaniak Web Mail app

To add a message as a favorite:

1. Click here to access the Web Mail Infomaniak app (online service mail.infomaniak.com).
2. Click on the ☆… icon
   • … to the left of a message in the message list
   • … at the top right of the message reading window
3. Once tracking is enabled, a dropdown menu in the top right corner allows you to display only a selection of your received messages according to several criteria: All, Read, Unread, Followed, Unfollowed.
   
   
    

… from the Infomaniak Mail mobile app

In the message list:

1. Press and hold your finger on a message.
2. Press the ☆ icon at the bottom of the screen.
3. If necessary, exit the message selection by pressing the Cancel button at the top of the screen:
   
   ‍

While reading a message:

1. Press the ☆ icon at the top right of the message reading window:
   

It is also possible to set up a swipe gesture that would mark the swiped message as a favorite.

This guide presents the current security model, which allows you to assign a different password to each device or software accessing the same email address.

Preamble

• This model enhances security by isolating access to an email address per user and per device.
• You can create multiple passwords for the same email address without interrupting existing connections.
• Each password can be revoked individually, without affecting other users or devices linked to this address.
• A password is never displayed again after its creation; simply create a new one if necessary.

Manage access to your email address securely with distinct passwords

Previously, changing the main password of an email address required updating it on all devices (IMAP/SMTP), often causing access interruptions.

The current model offers more flexible and secure connection management: like application passwords, each user, device, or software accessing an email address has its own password. This avoids widespread outages when a change or revocation occurs.

When creating a new email address, no single password is imposed. It is then possible to set specific passwords for each user and/or device according to the access needs for this address.

Additional password and/or user/device

You can add an additional password at any time for a new user, device, or software, without disrupting existing email access.

To temporarily grant a collaborator access to your email address, create a dedicated password and securely share it; refer to this other guide on the subject.

When access is no longer needed, revoke only the password in question: other accesses to the email address remain active. This operation enhances security while simplifying user and device management.

For complete protection of your email address and account, also enable two-factor authentication on your Infomaniak accesses.

This guide explains how to manually create a mailing list system with your Mail Service, using Mailman and Infomaniak's Public Cloud!

Preamble

• Mailman is a free application for managing mailing lists, discussion lists, and newsletters.
• The provided files allow you to easily set up Mailman.
• The server and its firewall are deployed with Terraform, an Infrastructure as Code (IaaC) tool, and its configuration is done with Ansible.
• This system allows you to create discussion lists for your various contacts (direction@, ecommerce@…).

Preparation…

… of your environment

• Having an Infomaniak Mail Service is essential to follow this tutorial.
• Download the files necessary for deploying Mailman on the Public Cloud via this GitHub repository.

… of the Mail Environment

1. Create an address mailman@domain.xyz (help) and keep the password safe (used to configure the server).
2. Add the following aliases (help) :
   • postorius
   • mylist
   • mylist-bounces
   • mylist-confirm
   • mylist-join
   • mylist-leave
   • mylist-owner
   • mylist-request
   • mylist-subscribe
   • mylist-unsubscribe

Your mail environment is ready, time to deploy Mailman!

… of the Public Cloud

1. Create a Public Cloud project and a user (help).
   • Note: The Public Cloud password must be secure. 2FA authentication on your Infomaniak account is strongly recommended.
2. Click here to access the OpenStack dashboard and use the identifier PCU-XXXXXX with the defined password.
3. Download your openrc file. It allows you to authenticate as an administrator in the command line (it contains information such as the identifier, password, and datacenter).

You are ready to connect to the OpenStack administration.

... of the instance

To make your future instance accessible via SSH, HTTP, and HTTPS, create a security group with the following command:

openstack security group create --description "Ports 22 - 80 - 443 pour Mailman" mailman-sec

Add the necessary rules:

openstack security group rule create --dst-port 80 --protocol TCP mailman-sec
openstack security group rule create --dst-port 443 --protocol TCP mailman-sec
openstack security group rule create --dst-port 22 --protocol TCP mailman-sec

These steps can also be performed from the Horizon dashboard, in the Network → Security Groups tab. Refer to the Cloud documentation on this topic.

Deploy the instance that will host Mailman with the command:

openstack server create --flavor a1-ram2-disk20-perf1 --security-group mailman-sec --network ext-net1 --key-name <votre-clé> --image "Debian 11.5 bullseye" mailman3

Once connected to the machine, update it:

sudo apt update && sudo apt upgrade -y

Install the openstack client:

sudo apt install python3-openstackclient -y

Install Ansible to automatically deploy Mailman:

sudo apt install ansible -y

Deploying Mailman

To deploy Mailman, import your SSH key and the OpenRC file via SFTP to the installation machine.

Use tools like putty, termius, or mobaxterm (or any SSH/SFTP client) with the following information:

• IP: IP address of the created machine
• Port: 22
• SSH Key: .pem file
• User: debian

In this guide, Termius was used for the SFTP transfer.

Download the necessary files:

wget https://github.com/reneluria/mailman-cloud

Move the files:

mv cle.pem mailman/
mv PCP-XXXX.sh mailman/

Access the folder:

cd mailman/

Protect the key by assigning the correct permissions:

sudo chmod 600 tf-keypair.pem

Create an inventory file to configure SMTP, the domain, etc.:

nano inventory

Fill in this template with your information:

mailman ansible_host=xxx.xxx.xxx.xxx
[all:vars]
ansible_python_interpreter=/usr/bin/python3
ansible_user=debian
ansible_ssh_private_key_file=id_tf_keypair
fqdn=mailman.<yourdomain>
mail_host=mail.infomaniak.com
mail_account=mailman@<yourdomain>
mail_password=<email_password>
mailman_user=mailman
mailman_password=<interface_password>
mailman_domain=<yourdomain>
mailman_email=<your_email>

Save with Ctrl + S, then exit with Ctrl + X.

Start the deployment:

ansible-playbook playbook.yml -D

Mailman is now accessible at your IP address: X.X.X.X/mailman3

Log in

Log in with the credentials defined in the inventory file for:

• Create a domain then a list « maliste »

In the list settings, it is recommended:

• DMARC Attenuations: « Replace de with the list address »
• Modify messages: « Reply to the list » and « Reply to the first band »

This guide explains how to connect the Apple Mail desktop app (desktop application on macOS) to an email address hosted by Infomaniak.

Preamble

• Your macOS computer will be automatically configured via .mobileconfig configuration profiles compatible with Apple, unlike a manual configuration.
• It is possible to remove a configuration profile once installed (scroll to the bottom of this page for instructions).
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (IMAP/SMTP for email, for example). Therefore, if you encounter a problem with third-party software, contact the publisher directly or a Partner and consult the support policy as well as section 11.9 of the Infomaniak Terms of Service.

Install a configuration profile

Prerequisites

• Create the email address in my kSuite or a Mail Service / kSuite.
• Create a password for the email address on the device you are going to configure.
• Check that the Mail Service is configured optimally.

You can download the profile from the device in question or send it from another device (if you already have a working email address, for example):

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account on the Organization on which your email address is managed.
2. Choose to install the profile on this device.
3. Choose to synchronize emails.
4. Enter the password for the email address (attached to Mail Infomaniak (Webmail)) that you wish to synchronize.
5. Click on the blue Verify button:
   
6. Download the configuration profile:
   
7. Open the System Settings of the computer.
8. Click on General in the sidebar, then click on Device Management (for macOS Sequoia 15 version). If you have a lower version or cannot find the profile, refer to the official documentation by changing the version of your system at the top of the page if necessary:
   
9. Click on +:
   
10. Locate and then open the previously downloaded file:
    
11. Click on Continue:
    
12. Enter the email address password.
13. Click on Install:
    
14. There you go, your email address is now configured in the Apple Mail application that you can open and control.

Delete an IMAP account

Refer to the chapter "Stop using an account" by changing the system version at the top of the page if necessary (be careful: do not delete a POP3 account without saving your messages first).

Delete an Apple profile

Refer to the official documentation by changing the system version at the top of the page if necessary.

*Why is it necessary to choose the guide version that exactly matches your macOS / iOS system version? Apple sometimes introduces subtle changes with each new system version, for example a path on iOS 15…

…becomes this on iOS 18…

This guide explains how to view the activity logs of email addresses contained within an Infomaniak Mail Service.

Preamble

• The logs of your email addresses are available for free for the last 20 days.
• Consulting the logs over a longer period is payable:
  • contact Infomaniak support.

View the logs from the Infomaniak Web Mail app

Prerequisites

• Have a valid access to the Web Mail app Mail Infomaniak (online service ksuite.infomaniak.com/mail) to which the email address is attached.
• Be Administrator or Legal Representative within the Organization that manages the Mail Service.
• Have permission to view the logs: it is possible that the manager of the Mail Service has removed this right from your admin account.

Then to access the logs from Mail Infomaniak:

1. Click here to access the Web Mail app Mail Infomaniak (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon at the top right.
3. Check or select the email address concerned in the dropdown menu of the left sidebar.
4. Click on General below.
5. Click on View the logs:
   
6. Choose to view the logs of sent or received emails, and set the date and time.
7. Click on Search.

View the logs from Mail Service

To access the Mail Service:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the email address concerned in the table that appears:
   
4. Click on Logs in the left sidebar menu.
5. From the dropdown menu, select an email address (by default, it is the first address of the Mail Service that is selected).
6. Choose to view the logs of sent or received emails, and set the date and time:
   
7. Click on Search.

Log results

The email sending and receiving logs will be presented in the form of a table.

Hover your mouse over the possible icon ⓘ in the Status column to display more information if necessary:

This guide explains how to create a template for the automatic message tool when absent for all your messaging on the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).

Preamble

• A template allows you to create the neutral base of a tool that can then be used by multiple users of the same Infomaniak Mail service, or even personalized according to the person who will use it.
• In the case of a reply template, the creator of the template chooses the text that will be sent when a new sender contacts an address to which the template has been applied.
• You can also hide a template so that it is no longer used.

Create a reply template

To create a template:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on Global Configuration in the left sidebar.
4. Click on the Reply tab.
5. Click on ‍‍Add a reply template:‍
   
6. Fill in the fields and press Add the reply template:
   
   • If the Make visible option is enabled (during creation or possible choice afterwards), the reply templates created will be suggested to users of email addresses.‍

Activate a template on an existing email address

It is necessary to have an existing template to activate it on one or more email addresses:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the boxes to select one or more email addresses in the table that appears.
4. Depending on the screen size, click first on the action menu ⋮ or directly on Apply an answering machine template.
5. Select the template of your choice.
   • Only the templates made visible are available when activating.
6. Click on the button Activate:
   

This guide covers data protection regulations in Switzerland and Europe, and the measures taken by Infomaniak to secure your customer data and data within Web Hosting and Mail Services.

Understanding the difference between data security and data confidentiality

Data security aims to prevent any unauthorized access to your information. It relies on measures such as encryption, firewalls, or VPNs. A security breach can have disastrous consequences: imagine a hacker stealing your entire customer database and demanding a ransom to recover it. This type of attack – ransomware – can paralyze a company overnight.

Data confidentiality concerns who can access your information and how it is used. Even if your data is secure against hacking, it can be collected, analyzed, and resold… legally.

Example: you carefully store your customers' information, but unbeknownst to you, a service you use shares – anonymously – this data with third parties. Result? Your competitors can obtain valuable analyses of your market and target your own customers without ever needing to hack.

LPD & GDPR

In Switzerland, the LPD (Federal Law on Data Protection) and nLPD (for the "new Law" in effect since September 2023) protect the confidentiality of residents by regulating the collection and processing of personal data by organizations.

On the other hand, the GDPR (General Data Protection Regulation) of the EU, in effect since May 2018, influences global companies processing the data of European residents, including in Switzerland. While the LPD applies to the data of Swiss residents, the GDPR concerns that of EU residents. Swiss companies managing European data must comply with the GDPR requirements, including the designation of a Data Protection Officer and the conduct of Impact Assessments in case of risky processing.

Your role as an Infomaniak Client

Regarding the hosted data that belongs to you — and especially if it contains personal data of your visitors, contacts, or customers — it is your responsibility to ensure its compliance.

When processing this personal data, it is essential to inform users about the purpose and methods of this processing. This is usually done through a privacy policy or a data processing agreement (DPA).

Agreement between data controller and processor

A DPA (Data Processing Agreement), known in German as AVV (Auftragsverarbeitungsvertrag), in Italian as ATD (Accordo di Trattamento dei Dati), and in Spanish as CTA (Contrato de Tratamiento de Datos), translates to Data Processing Agreement or Personal Data Processing Contract.

It is a mandatory contract provided by the GDPR between a data controller and a processor. It defines the purpose, duration, and nature of the processing, as well as the obligations and security measures. Its goal is to protect the personal data entrusted to a service provider.

This GDPR certificate (in PDF format) can be generated and downloaded from the Manager (accessible to organization users who are owners or administrators):

1. Click here to access DPA management on the Infomaniak Manager (need help?).
2. Click the Generate button to download the customized PDF document:
   

Here are some tips on this subject:

It is crucial to differentiate between the security of the infrastructures where your data is hosted and the management and implementation of your data on your side. As a host, Infomaniak acts as a subcontractor for your GDPR-related obligations. In this context, its privacy policies and cookie usage, as well as its terms and conditions, provide the necessary guarantees regarding its compliance as a subcontractor.

Infomaniak's role

Like companies that work with user data, Infomaniak must comply with the LPD and, because some of these users are European citizens, the GDPR as well:

• the data privacy policy details the data that Infomaniak retains to provide and execute its services
• the policy related to the protection of your personal data describes Infomaniak's commitments as a subcontractor that hosts all of your data, including personal data

This guide explains how to create a template for the sorting/filtering tool (conditions that allow you to automatically classify your emails based on certain criteria) for all your mailboxes on the Infomaniak Web app Mail (online service mail.infomaniak.com).

Preamble

• A template allows you to create the neutral base of a tool that can then be used by multiple users of the same Infomaniak Mail service, or even personalized according to the person who will use it.
• In the case of a rule template, the creator of the template chooses the condition(s) that will trigger the action, but it is up to the end user, from their Mail, to define the action to be performed (e.g., moving to a specific folder) when they add a rule based on the existing template.
• For privacy reasons, it is not possible to apply sorting rules to multiple email addresses at the same time.
• You can also hide a template so that it is no longer used.

Create a sorting rule template

To create a template:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Global Configuration in the left sidebar.
4. Click on the Rules tab.
5. Click on Add a rule template:
   
6. Give a name to the template.
7. Define the condition for which the end user can choose the action to trigger.
   • The different conditions available for sorting filters are presented in this other guide.
8. If the Make visible option is enabled (during creation or also possible afterwards), the rule models created will be suggested to users of email addresses that go to their FILTERS AND RULES section.
9. Press Add the model:
   
   • When the user of an email address from the Mail Service on which the rule model has been defined goes to the configuration of their sorting rules, they will be able to choose the model as a basis for work, which will save them from having to reconfigure a potentially complex configuration, and simply choose the action to be performed:
     

This guide explains how to copy the content of an Infomaniak email address (all email messages, folders, subfolders, in short, the entire structure of your mailbox) to another of your existing addresses at Infomaniak, thanks to the Infomaniak import tool!

Preamble

• The operation does not affect the data already present on the destination address, nor that of the source address.
• Any duplicates are managed: identical content will only be copied once.
• It is possible to specify a second address to import during the same process.
• If necessary, refer to this other guide to import messages from an external email provider other than Infomaniak.

Copying emails from one account to another

To import the content of another email address:

1. Go to the address https://import-email.infomaniak.com/.
2. If necessary, log in to your Infomaniak account on the Organization of your choice; indeed, the import will be to an email address attached to the Infomaniak Web interface Mail (online service ksuite.infomaniak.com/mail) of the account you are using.
3. Click on single import.
4. Fill in the left field with your starting email address (whose content is to be copied).
5. Fill in the right field with the password of the same email address (click here to verify that you are using the correct password and if necessary, modify the password of your email address).
6. Click on Confirm:
   
7. If necessary, enter a second email address to be imported at the same time:
   
8. Choose which email address to import the emails to; the drop-down menu lists the email addresses currently attached to your Infomaniak Web interface Mail (online service ksuite.infomaniak.com/mail) of the Infomaniak account with which you are logged in:
   
9. It is obviously impossible to copy emails to the same address:
   
10. After selecting the desired destination address from the list, click the blue button Import emails:
    
11. The copy begins and continues in the background, you can close the window that appears.
12. A confirmation email will be automatically sent to all email addresses concerned by the operation once the import is complete, mentioning the number of messages copied.

This guide explains how to connect the desktop app eM Client (desktop application on macOS / Windows) to an email address hosted by Infomaniak.

Preamble

• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (IMAP/SMTP for email, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak TOS.

Add the email address to the application

Prerequisites

• Create the email address in my kSuite or a Mail Service / kSuite.
• Create a password for the email address for the device you are going to configure.

To configure the email application:

1. Open the application and choose the desired mode, then click on Next:
   
2. Enter the email address to be linked, then click on the Start button next to the field:
   
3. Enter the email address password, then click on Continue next to the field:
   
4. Check the box and click on Yes:
   
5. Check and complete the missing information:
   
6. Choose the desired mode, then click on Next:
   
7. Check and complete the missing information.:
   
8. There you go, your email address is now configured in the application:
   

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP Server = mail.infomaniak.com
• SMTP Port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = full & complete email address ( ? )
• Password = the one generated for the email address you want to access
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same parameters as the incoming server" or, depending on the software/email clients, enter a username (= full & complete email address) and the generated password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols (SSL / TLS for example).

In case of problem

Check that the Mail Service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works well outside the application. The most common error concerns the use of an incorrect password. Refer to the solutions given in this other guide regarding email in general.

This guide explains how to manage the password(s) of an existing email address on Infomaniak.

Preamble

• If you cannot log in to the Manager or Mail / my kSuite, you will not be able to manage the passwords of any of your email addresses: refer to this other guide in this case.
• Changing the password of an email address means changing the IMAP / SMTP password: as soon as the password is changed, you must update your software (Outlook, etc.), mobile devices (iPhone), etc. with the new password (this is your responsibility).

Set a password for an Infomaniak email address

Prerequisites

• Order a Mail Service from Infomaniak.
• Create one or more addresses on this Mail Service.
• Be Administrator or Legal representative within the Organization.

To set a new password or add an additional password to an existing email address on your Infomaniak Mail Service:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click on the product name concerned.
3. Click on the email address concerned in the table:
   
4. Click on the Devices tab.
5. Click on the button to Add a device:
   
6. Enter the password to log in to your Infomaniak account if necessary.
7. Then in the drop-down menu, choose No user.
8. Choose an icon and a descriptive name for your device that requires the password.
9. Click on the button to Continue:
   
10. The new password created is displayed, you can copy it and keep it safe (password manager, for example); it will no longer be displayed afterwards.
11. Click to display, if necessary, the recommended messaging parameters.
12. Click the button to Finish:
    
13. The new device appears in the list with the information about the user who created it (you) and its creation date.
14. The action menu ⋮ located to the right of the item in question allows you to randomly generate a new password for this device, or to cut its existing connection (read the chapter on this subject further down in this guide) by removing it:
    

Create a password for a user

Instead of creating a password yourself and having to communicate it to the user later, you can directly allow a user who does not have as many permissions as you to obtain the password for the device they need:

1. Add the new user (existing in the Organization or not) as described in this other guide:
   
2. Once the user is added, switch to the devices tab to add a new device:
   
3. Enter, if necessary, the password to log in to your Infomaniak account and then select the user created in step 1.
4. Click on the first option to send a setup assistant for the user's device.
5. Click the Continue button:
   
6. Copy the invitation link valid for 30 days to be sent to the user.
7. If necessary, send the invitation to the user's email address:
   

In point 4 above, you can also choose to generate a password:

• The created password will be displayed, you can copy it and keep it safe (password manager for example); it will no longer be able to be displayed afterwards.

Reset/remove device password(s)

In order to cut any current IMAP/POP/SMTP connection that is being made thanks to a password generated on this interface (this does not remove the address of the Infomaniak Mail Web App (online service ksuite.infomaniak.com/mail) — you need to administer the users of the email address for this), it is possible to revoke a device, or even delete all existing configurations in 1 click:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click on the product name concerned.
3. Click on the email address concerned in the table:
   
4. Click on the Devices tab.
5. Click on the red link to disconnect all registered devices (confirmation is required).
6. Click on the action menu ⋮ located to the right of the device in question.
7. Click on “Change password” to cut the current connection but allow the device to reconnect with a new password directly.
8. Click on “Disconnect the device” to remove it from the list and delete the corresponding connection:
   

This guide presents the email authentication mechanisms and the ways to resolve the Sender Mismatch error.

Preamble

• The "Sender Mismatch" error occurs when the address used to send an email does not match the authentication address used when connecting to the SMTP server.
• This error is related to two specific elements:
  • The Return-path (also called "envelope sender"), which is used by the mail server to manage returns and delivery errors,
  • and the From header, which is the sender's address visible to the recipient in the message.

Resolve the Sender Mismatch error

Technically, when sending an email via a mail software/client, you must authenticate using a username (= your email address) and a password.

If, after authentication, the sender's address specified in the "From" header or in the "Return-path" is different from the address used for authentication, the Infomaniak server may consider this an attempt at forgery. It is this inconsistency that triggers the "Sender Mismatch" error.

To correct this error:

• Check that the email address used for sending is the one you authenticate with (or a valid alias).
• Do not modify the Return-path or From header to another unauthorized address (if necessary, refer to this other guide to test another mail application or to correctly configure your current mail software/client).

The hosting platform for your sites *.perso.ch, *.users.ch, *.geneva-link.ch is evolving and this guide presents the procedure to follow to connect to your FTP space.

Modification of login credentials

The current hosting platform relies on the use of a prefix at the level of your FTP username. This is in the following form: persoch_

Thus, if your username was infomaniak, you will now need to use the following user to connect via FTP: persoch_infomaniak.

‍This guide explains how to perform a bulk action (deletion, activation of the anti-spam filter, etc.) on multiple email addresses within a Service Mail.

Bulk actions

To perform these "batch" actions, in bulk:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Check the box to the left of Email address to select all addresses, or select the desired addresses one by one.
4. The list of available actions will then appear at the bottom of the page, including in the action menu ⋮ :
   

The possible bulk actions are as follows:

• activate the anti-spam filter
• activate the advertising filters
• apply general rights
• activate an automatic reply
• apply a signature template
• delete the redirections
• delete the email addresses