This guide addresses issues that may arise when using Infomaniak applications (such as kChat, kDrive, kAuth, etc.) or tools (such as config.infomaniak.com, the Manager Infomaniak, etc.) with outdated hardware (OS, browser, devices, etc.) old / not up to date / obsolete‍.

Preamble

• For example, it will not be possible to comfortably access Infomaniak services with an iPhone 5s or 6 on iOS 12.
• It is therefore recommended to regularly update browsers and operating systems to benefit from the best possible experience with the Infomaniak infrastructure.
• Also, refer to this other guide which is more specifically focused on browsers and their components.
• And are you using the latest version of the Infomaniak app concerned?

Update the OS, browser, etc.

Old systems or browsers can cause slowness, errors, or incorrect display. It is therefore preferable to rely on regularly updated components because Infomaniak apps work optimally on up-to-date systems and recent hardware.

Example for kChat:

If you encounter any issues with an internet browser, try updating it or installing an alternative:

• Google Chrome
  https://www.google.com/chrome/
  (The site automatically detects the operating system and offers the latest version)
• Mozilla Firefox
  https://www.mozilla.org/firefox/new/
  (Download and update page for Windows, macOS and Linux)
• Microsoft Edge
  https://www.microsoft.com/edge
  (The link offers automatic update or download depending on the system)
• Safari (macOS only)
  https://support.apple.com/fr-fr/HT204416
  (Safari updates are handled through macOS system updates)
• Opera
  https://www.opera.com/fr/download
  (Allows you to download the latest version for your system)
• Brave
  https://brave.com/download/
  (Download page with automatic operating system detection)

Technologies used by Infomaniak

Many of the web tools developed by Infomaniak use Angular. The need for up-to-date or recent hardware to run applications is not specific to Angular itself but rather a general requirement for running any modern web application. Here are a few reasons why up-to-date hardware is often necessary:

1. Angular relies on advanced features of modern browsers, which are often missing or poorly managed in older versions.
2. Recent browsers optimize JavaScript execution and graphical rendering, which improves the fluidity of Angular applications.
3. Up-to-date versions fix known vulnerabilities, reducing the risk of compromise.
4. Modern browsers are more compliant with the latest HTML, CSS and JavaScript specifications, ensuring better compatibility.
5. Modern APIs (camera, geolocation, notifications, etc.) are only accessible through recent browsers, which are essential for interactive experiences.

This guide explains how to enable or disable the Infomaniak ad filter that automatically sorts emails detected as Newsletters or activity notifications into specific folders.

Preamble

• The filter…
  • … is automatically enabled when creating an email address within an Infomaniak Mail Service or when subscribing to a my kSuite / my kSuite+ offer.
  • … allows you to focus on relevant and important emails, which improves your productivity by reducing distractions from ads and spam.
  • … helps keep your inbox cleaner and better organized by separating advertising emails, which facilitates the management of important emails.

Enable the option from the Infomaniak Web Mail app

Prerequisites

• Have permission to manage filters: it is possible that the Mail Service manager has removed this right from their admin account.

To access your Infomaniak mailbox settings:

1. Click here to access the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍‍ in the top right corner.
3. Check or select the email address concerned in the dropdown menu of the left sidebar.
4. Click on ‍ Filters and rules:
   
5. Enable the ad filter option, the effect is immediate:
   
6. To disable the filter, simply click the toggle switch again; in this case, all future received messages will go to the inbox.

Enable the option from a Mail Service

To access your Infomaniak mailbox settings:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the email address concerned in the table that appears
4. Click on Filters and rules in the left sidebar menu
5. Enable the ad filter option, the effect is immediate:
   
6. To disable the filter, simply click the toggle switch again; in this case, all future received messages will go to the inbox.

Note that you can activate it in bulk on multiple addresses at the same time.

Customize the advertising filter

Email location

In the same place (point 5 in the images above), by clicking on Modify, you can choose the default location of the 2 folders in which the messages will be automatically placed (similar to the special IMAP folders).

This guide explains how to modify an offer for Service Mail Infomaniak, the powerful and secure solution for hosting your email addresses, in order to increase or reduce the quota of email addresses available within it.

Preamble

• Refer to this other guide if you simply want to create or delete an email address on your existing Service Mail, without changing the number of email addresses available within it.
• If your Service Mail is not yet part of a kSuite, refer to this other guide to consider a possible change of offer along the way.

Modify the email address quota on a Service Mail

Prerequisites

• Have a Service Mail on your Infomaniak Manager.

To view the number of email addresses currently available on your Service Mail, and then order more if necessary (or remove some):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. The number of email addresses created (A‍) and the total number of email addresses available (B‍) on the Service are displayed at the top of the page:
   
   • Note that you can also view the quota directly at point 1, when you are on the page listing your Service Mail:
     

Increase the number of email addresses available

To increase the number of email addresses available to you on your Service Mail, thus allowing you to create new email addresses for yourself or your entourage:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click at the top on the shopping cart icon:
   
4. Adjust the desired quota and proceed with the order of the additional email addresses on the Service Mail domain.
5. Complete the payment procedure; you can now create your additional email addresses:
   

Reduce the number of email addresses available

To reduce the number of email addresses available to you on your Service Mail, thus allowing you to pay only for the number of addresses actually desired and used at the next renewal (minimum of 5 addresses for any Service Mail, except for Service Mail Starter), you must, if necessary, have deleted the extra email addresses and then:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click at the top on the shopping cart icon:
   
4. Adjust the desired quota and complete the procedure by taking note of the important information displayed on the screen.

This guide is intended for users who have chosen Infomaniak, a hosting provider committed to the planet: you will find below the details of the calculation method used to display CO2 on invoices, as well as tips to reduce your own digital footprint.

Preamble

• For Web hosting and Mail services, Infomaniak displays the amount of CO2 emitted annually, a figure based on a rigorous Life Cycle Analysis (LCA) method that adds two key factors:
  1. Material impact (Full life cycle)
     • Thanks to the emission factors of the ResilioDB database, the calculation includes the emissions generated during the manufacturing (BLD), transport (DIS) and end-of-life/recycling (EOL) of each piece of equipment (servers, RAM, disks, etc.).
  2. Energy impact (Actual consumption)
     • The actual electrical consumption of the servers is measured via the IPMI probes.
     • This energy is then converted into CO2 equivalent according to Infomaniak's specific energy mix, which is very low in carbon (11.77g CO2eq/kWh).
• The total impact is then distributed according to the unit of use of the clients (per hosted website or per mailbox).

How can you act at your level?

If the hosting provider optimizes its infrastructures upstream, the end user also plays a key role. Here's how to reduce the footprint of your services.

For websites

The goal is to minimize the energy consumption of the servers and the visitors' terminals:

• Technical optimization: Compress images, minify scripts, and use modern formats (WebP).
• Clean design: Limit autoplay videos, ads, and heavy scripts that consume bandwidth.
• Best practices: For WordPress, it is recommended to consult the GreenIT sheets.

For email

Email communication can also be optimized:

• Sobriety: Prefer plain text emails over HTML and limit heavy graphical signatures.
• Attachments: Prefer sending download links (via kDrive or SwissTransfer) to large attachments, or use the compressed PDF format.
• Cleanup: Unsubscribe from unnecessary newsletters and use tracking tools to avoid sending unopened emails.

It is recommended to regularly monitor statistics to improve ecological performance. In the meantime, while waiting for Infomaniak's future integrated tools, it is possible to audit the impact of web pages via GreenFrame.io.

This guide explains how to sort e-mails currently present in your Infomaniak inbox or in subfolders, in order to, for example, quickly delete specific messages with the same structure, classify messages by subject or sender, etc.

Quickly sort a mail account

Unlike the guide Sort incoming emails according to rules (Sieve filters) which details how to set up, from the Infomaniak interface, filters that will apply to all future incoming messages, it is possible with the free software Thunderbird to apply sorting rules to already arrived and already present messages in a mail account:

1. Install and then open Thunderbird.
2. Configure your Infomaniak mail within the application.
3. Open the Tools menu and click on Filters:
   
4. Check the selected address and click on New...
   
5. Configure the filter according to your preferences (here the rule is that all messages with the subject containing ER will be moved to the trash):
   
6. Click on OK to return to the list of your filters and then click on Run now:
   
7. The result is immediately visible as the messages are moved to the trash and disappear from the window.

This guide details the steps to take when you want to “release” the management of an email address that is currently “limited” by the use of an Infomaniak account with the same name.

Preamble

• For example, the email address benevol on the Mail Service example.xyz will no longer be shareable with other users from the moment an Infomaniak account is created with a login ID in the form of the email address benevol@example.xyz.
• Therefore, a procedure exists for the administrator of a Mail Service to activate the release of the corresponding Infomaniak account if necessary.
• The corresponding email address, previously attached and readable, will no longer be, but the account data is not deleted.
  • Only the login address must be proposed in a different form by the user in question.

Request the release of the blocking Infomaniak account

To activate the deletion of the login ID when it is identical to an email address that can no longer be shared, the administrator of the Mail Service must go to the Manager:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the email address concerned in the table that appears.
4. Under the General tab, it is possible to see the users who consult this address, and among them, the corresponding user is found.
5. Click the Add button in the Users section (an operation that is not currently possible):
   
6. In the right-hand sidebar, the assistant for releasing the address opens; click the radio button to activate the operation.
7. Click Continue:
   
8. Confirm the user disconnection operation:
   
9. The linked user disappears from the users page:
   
10. In parallel, they receive an SMS similar to the example below, on the phone number they provided when they signed up:
    
11. This SMS indicates the procedure to follow to reconnect to their Infomaniak account with another email address of their choice (see below).

Recover access to the Infomaniak account

To be able to log back into your Infomaniak account now that access is no longer possible with the old email address, the Infomaniak account user must go to the address mentioned in the SMS:

1. Click here to access the login page.
2. Enter the username specified in the SMS (usually the initials of your account and a sequence of numbers).
3. Enter the usual password (it has not changed):
   
4. Enter the new requested information:
   
5. You will be logged back into your account:
   

This guide explains how to report spam or declare a false positive if spam-type messages slip through the cracks within an Infomaniak Mail Service, or conversely if a valid email has been incorrectly classified as spam; you can intervene in a few clicks.

Report spam

Prerequisites

• Check that the spam filter is active.

Next, to automatically move an email from your inbox that has evaded the anti-spam filter to the Spam folder:

1. Click here to access the Infomaniak Mail Web app (online service ksuite.infomaniak.com/mail).
2. Select the message in the inbox and then click on the Spam icon in the toolbar:
   
   
    
3. You can also open it and declare it as Spam later:
   
   
    
4. Another option: open it and click on the action menu ⋮ on the right:
   
   

Once you have clicked on Report as spam:

• The email is moved to the Spam folder (or to the manually defined folder)
• The sender's address is added to the blocked users list
• The filter is refined for better handling over time

Declare a false positive

Conversely, if you act on an email incorrectly considered as spam (false positive) by clicking on the "This is not spam" icon:

• The email is moved to the inbox...
• The sender's address is added to the list of authorized users...
• This also affects the filter and its criteria.

This guide details the principle of an email address created within an Infomaniak Mail Service and the concept of an Infomaniak account user, when the latter uses an Infomaniak email address and consequently some features may be restricted.

1. Create an address on a Mail Service

The administrator of a Mail Service creates a new email address (refer to this other guide if necessary) and must select the creation mode suitable for their situation:

1. An address for themselves (and directly visible on their Mail interface)
2. An address for multiple users (sending invitations)
3. An address without invitation (not linked to their Mail interface)
   

Option 2: address for multiple users

If the choice is made to create the email address for other users, it is still necessary to choose who will be able to access the address among:

1. existing users in your Organization
2. an external email address to which you send an invitation link to the email address that you must specify in the field
3. a new user to whom you will send an invitation link by your own means
   

2. Create an Infomaniak account with the created email address

If the user needs to create an Infomaniak account to use the new email address, and if this same email address is specified as the login identifier…

• … this is mainly the case for choices 2 & 3 above, when this box is selected in the next step:
  

… some restrictions may then exist:

1. This email address can no longer be shared with other users:
   • It exists and works for the user who logs in with it, but it can no longer be shared:
     
      

   • To be able to share it again, you must detach the Infomaniak account from its identifier from the Mail Service (refer to this other guide on this subject).

2. Additional passwords (for configuring a device, for example) will have to be managed by the user…
   
   … and no longer from the corresponding Mail Service, which however allows you to contact the user to ask them to do it themselves:
   
3. A possible previous sharing will continue to work, but this will not be able to trigger new sharings from Mail:
   

This guide concerns the Discussion List service, exclusively offered to Infomaniak users who activated it in the past and for whom a tool migration was performed in early 2025.

Introduction

• The discussion list service stands out from classic email or a newsletter service by offering unique features:
  • Allow users to subscribe to a “subscription” via a simple registration form for which the code is provided.
  • Allow one or more designated moderators to accept or reject subscriptions, send messages to subscribers, and moderate member responses before publication.
  • Allow users to contribute to the discussion by replying to a single address that automatically redistributes the email to the other members.
  • Offer an easy and GDPR-compliant unsubscribe option.
• Familiarize yourself with this other guide regarding the service limits.

Accessing the discussion list

The discussion list service, if activated in the past, is accessible within your Mail Service:

1. Click here to access the management of your Mail Service on the Infomaniak Manager (need help?).
2. Click directly on the domain name assigned to the relevant product.
3. Click on Discussion List in the left sidebar:
   

Creation and configuration of the discussion list

To create a new discussion list:

• Click on the Start button …
  
• … or on the button above your existing lists:
  

Otherwise:

1. Edit an existing list by clicking on its name:
   
2. Click on its Configuration tab:
   

The parameters necessary for the proper functioning of the system are as follows:

1. A discussion list revolves around an email address that should not yet exist in the Mail Service of the relevant domain (and that cannot be created or modified thereafter).
2. You can give a name to the list to identify it more easily if you have several or if the email address is not sufficiently explicit.
3. You can also add an additional description.
4. You must determine the email address(es) that will be moderators (= highest permission on the list).
5. You can set a language for your mailing list.
6. The setting of “who can subscribe to the list” is important:
   • It is possible to specify that the user will have to confirm their own registration (in addition to a moderator).
7. The setting of “who can write to the list” is just as important:
   • You can use the service as a one-way tool for information dissemination, for example, or as a multi-way tool for information exchange and discussion, including with non-members (with moderation)...

8. Click on Advanced Options.
   
   

9. It is possible to configure where responses should be sent…
   • … to the sender with the sender's email address visible
   • … to the list (everyone receives) with the sender's email address visible
   • … to the list as coming from the list's email address itself
10. Allows you to limit the size of emails sent via the discussion list (especially in case of attachment).
11. Allows you to customize a message that will be automatically sent to an email address upon subscription to the list.
12. Allows you to customize a message that will be automatically sent to an email address upon unsubscribing from the list.
13. Click on the button to save.

Subscription (according to settings in point 6 above)

• Subscribers can sign up by sending a message to the email address in the form list-name-join@list-domain.
• They can also be manually subscribed by the moderator via the interface and in this case, they receive a notification email whose content can be customized.
• If the subscription made by a subscriber must be validated by a moderator, the latter receives an email:
  • The moderator approves the request by clicking on the “mailto:” type link, which generates a new message that can be sent to the email address in the form nom-de-la-liste-request@domaine-de-la-liste with the subject accept adresse-mail-abonné and in the body of the message the line Approved: mot-de-passe-de-la-liste, optionally adding a line stop to prevent the execution of other scripts, for example in the case where there is a signature.
• If the subscription made by a subscriber must be validated by the subscriber himself, the latter receives an email to which he must respond (by clicking on the link to create a new reply email and pre-filled):
  
  • And in this case, the moderator receives the request at a second time, after validation by the subscriber, and he must respond to it to validate the subscription (the easiest is always to click on the link):
    

Unsubscription

• Subscribers can unsubscribe by sending a message to the email address in the form list-name-leave@list-domain.
• When unsubscribing, a confirmation request message is sent to the user.
  • The user approves the request (always by clicking on the “mailto:” type link which generates a new message that can be sent to the email address in the form nom-de-la-liste-request@domaine-de-la-liste with the subject specified in the confirmation email and an empty message body).

Sending / receiving messages

• Each subscriber can create a Mail signature and choose their name when sending an email.
• A footer is automatically added to each message sent via the mailing list:
  
• Also see the reply-to and from parameters in point 9 above.

Message Moderation

• To reject a message, the moderator must click on the link of type “mailto:” which generates a new message that can be sent to the email address in the form nom-de-la-liste-request@domaine-de-la-liste.
• When a moderator is also a member of the list, they do not receive the messages they send themselves, but they do receive those sent by other moderators.

Forms (subscription/unsubscription)

To allow a website visitor to subscribe to your list, you can generate a code to insert on your chosen site; example with Site Creator:

The Form tab allows you to specify the URL to which the user will be redirected after subscribing or unsubscribing:

• In case of an error while using the form, an error page may display the email address moderation-owner@domaine-de-la-liste allowing to contact the moderators.
• A user already subscribed to the list can sign up multiple times without any specific message being displayed.

Error management

The system indicates the number of errors encountered by an address and the date:

This guide is for you if you wish to change your current email provider and host your emails with Infomaniak.

Preamble

• To help you identify the offer best suited to your needs, refer to this other guide.

Bring your email to Infomaniak

To avoid losing any messages and experiencing any interruptions:

• Follow the different links provided in order, they will open in a new tab of your browser, and return to this main guide after each completed step.
• If necessary, you can also migrate your:
  • Calendars
  • Contacts
  • and other data

You order a Mail Service only

Below are the different steps to migrate your mail service to Infomaniak securely.

Step 1: It is necessary to order the mail service by following this guide.

At the time of ordering, you can choose to transfer the domain name at the same time or to order the mail service alone.

You can then import the content of your old addresses to Infomaniak by following this guide.

Step 2: Once the addresses are configured and your old content imported, you will be able to link your external domain name to your Infomaniak Mail Service to start receiving emails with Infomaniak. You will need to follow the chapter "Link the external domain to your Mail Service" of this guide.

You will find here the MX / SPF to add in the DNS zone of your domain name:

SPF
Type: TXT
Host: Leave blank
Target: v=spf1 include:spf.infomaniak.ch -all

MX
Priority: 5
Host: Leave blank
Target: mta-gw.infomaniak.ch (for Gandi, it is necessary to add a dot at the end "mta-gw.infomaniak.ch." )

Step 3 (optional): When everything is working correctly and if it hasn't been done already, you can transfer your domain name by following this guide.

As soon as the transfer is initiated, you should have access to the DNS zone of your domain name on the Infomaniak Manager. You can therefore check…

1. … in the DNS diagnostic if there are any corrections to be made and if necessary add the DNS entries that would be necessary for other services used with your domain name (newsletter or other).

2. … in the global security tab of your mail service if DKIM is properly activated.

If emails arrived during the migration with your former provider, you can re-import the content of your old addresses with Infomaniak by following this guide (duplicates are managed).

You order a kSuite

Here are the different steps to migrate your external mail service to an Infomaniak kSuite securely.

Step 1: Order kSuite from this page.

Once the order is completed, access your kSuite and add your domain name to it.

You can then create your email addresses and even import the content of your old addresses by following this guide.

Step 2: Once the addresses are configured and your old content imported, you will be able to link your external domain name to your Infomaniak Mail Service to start receiving emails with Infomaniak. You will need to follow the chapter "Link the external domain to your Mail Service" of this guide.

You will find here the MX / SPF to add in the DNS zone of your domain name:

SPF
Type: TXT
Host: Leave blank
Target: v=spf1 include:spf.infomaniak.ch -all

MX
Priority: 5
Host: Leave blank
Target: mta-gw.infomaniak.ch (for Gandi, it is necessary to add a dot at the end "mta-gw.infomaniak.ch." )

Step 3 (optional): When everything is working correctly and if it hasn't been done already, you can transfer your domain name by following this guide.

As soon as the transfer is initiated, you should have access to the DNS zone of your domain name on the Infomaniak Manager. You can therefore check…

1. … in the DNS diagnostic if there are any corrections to be made and if necessary add the DNS entries that would be necessary for other services used with your domain name (newsletter or other).

2. … in the global security tab of your mail service if DKIM is properly activated.

If emails arrived during the migration with your former provider, you can re-import the content of your old addresses with Infomaniak by following this guide (duplicates are managed).