This guide is for you because you have chosen (or will choose) Infomaniak as your host. This choice is not trivial. You are sensitive to ecology and want to do everything possible to reduce the carbon footprint on the Internet.

Infomaniak already thanks you for choosing this hosting provider that cares for the planet and for exploring the paths below to progress in the eco-design of your web environment.

Why act?

Websites consume energy to function, and the use of the Internet is one of the main causes of the increase in greenhouse gas emissions.

In addition to choosing an ethical host that uses renewable energy sources to power its servers, you can also contribute to reducing these emissions by adopting eco-responsible practices in the design and management of your sites and Mail services.

How to act?

As mentioned earlier, Infomaniak takes action on various points, including its support department: it will assist you in choosing services tailored to your needs with a focus on environmental preservation, gather your feedback to optimize our practices and draw inspiration from your experiences, while also communicating the environmental challenges in the hosting sector to adopt good digital practices.

At your level, there are several ways to reduce your carbon footprint on the Internet:

Minimize energy consumption

To reduce the energy consumption of servers and users' computers: optimize images, use web fonts, use minified scripts and data compression technologies. Clean designs can help reduce bandwidth requirements.

Offer options to reduce data consumption by using lower quality images or providing streaming videos in different qualities, to disable trackers and advertisements that consume a lot of data.

For good practices dedicated to WordPress consult the GreenIT sheets.

Use eco-responsible technologies

Sustainable development technologies, such as HTML5, CSS3, and JavaScript, are more environmentally friendly.‍

Promote sustainability

Raise user awareness of the environmental impact of Internet technologies and encourage them to adopt eco-responsible practices. Including with the WordPress solution.

And what about email?

The same habits can be applied to your email communication:

• Use an eco-friendly signature that encourages recipients to reduce their environmental impact by using eco-friendly technologies or adopting eco-friendly practices…
• Use eco-friendly email management tools that utilize renewable energy sources and have eco-friendly policies regarding energy consumption…
• Use plain text emails instead of HTML emails, as HTML emails tend to consume more energy to be displayed…
• Use PDF attachments instead of heavier formats…
• Use unsubscribe features to avoid sending unwanted emails…
• Use tracking tools to find out how many people open your emails and thus know if you are sending too many or too few…

All these actions can be implemented gradually and should be adapted to the situation of each website. There is no one-size-fits-all solution.

Regularly monitor energy consumption statistics to continue improving the site's ecological performance. Infomaniak will offer tools in this direction in the future, but in the meantime, you can use https://greenframe.io.

This guide explains how to sort e-mails currently present in your Infomaniak inbox or in subfolders, in order to, for example, quickly delete specific messages with the same structure, classify messages by subject or sender, etc.

Quickly sort a mail account

Unlike the guide Sort incoming emails according to rules (Sieve filters) which details how to set up, from the Infomaniak interface, filters that will apply to all future incoming messages, it is possible with the free software Thunderbird to apply sorting rules to already arrived and already present messages in a mail account:

1. Install and then open Thunderbird.
2. Configure your Infomaniak mail within the application.
3. Open the Tools menu and click on Filters:
   
4. Check the selected address and click on New...
   
5. Configure the filter according to your preferences (here the rule is that all messages with the subject containing ER will be moved to the trash):
   
6. Click on OK to return to the list of your filters and then click on Run now:
   
7. The result is immediately visible as the messages are moved to the trash and disappear from the window.

This guide explains how to modify an offer for Infomaniak Mail Service, the powerful and secure solution for hosting your email addresses, in order to increase or reduce the quota of email addresses available within it.

Preamble

• Refer to this other guide if you simply want to create or delete an email address on your existing Mail Service, without changing the number of email addresses available within it.
• If your Mail Service is not yet part of a kSuite, refer to this other guide to consider a possible change of offer along the way.

Modify the email address quota on a Mail Service

Prerequisites

• Have a Mail Service on your Infomaniak Manager.

To see the number of email addresses currently available on your Mail Service, and then order more if necessary (or remove some):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. The number of email addresses created (A‍) and the total number of email addresses available (B‍) on the Service are displayed at the top of the page:
   
   • Note that you can also view the quota directly at point 1, when you are on the page listing your Mail Services:
     

Increase the number of email addresses available

To increase the number of email addresses available on your Mail Service, thus allowing you to create new email addresses for yourself or your entourage:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click at the top on the cart icon:
   
4. Adjust the desired quota and proceed with the order for the additional number of email addresses on the Mail Service domain.
5. Complete the payment procedure; you can now create your additional email addresses:
   

Decrease the number of email addresses available

To reduce the number of email addresses available on your Mail Service, thus allowing you to pay only for the number of addresses actually desired and used (minimum of 5 addresses for any Mail Service, except for the Mail Service Starter), you must, if necessary, have deleted the excess email addresses and then:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click at the top on the cart icon:
   
4. Adjust the desired quota by taking note of the important information displayed on the screen.

This guide concerns the Discussion List service, exclusively offered to Infomaniak users who activated it in the past and for whom a tool migration was performed in early 2025.

Introduction

• The discussion list service stands out from classic email or a newsletter service by offering unique features:
  • Allow users to subscribe to a “subscription” via a simple registration form for which the code is provided.
  • Allow one or more designated moderators to accept or reject subscriptions, send messages to subscribers, and moderate member responses before publication.
  • Allow users to contribute to the discussion by replying to a single address that automatically redistributes the email to the other members.
  • Offer an easy and GDPR-compliant unsubscribe option.
• Familiarize yourself with this other guide regarding the service limits.

Accessing the discussion list

The discussion list service, if activated in the past, is accessible within your Mail Service:

1. Click here to access the management of your Mail Service on the Infomaniak Manager (need help?).
2. Click directly on the domain name assigned to the relevant product.
3. Click on Discussion List in the left sidebar:
   

Creation and configuration of the discussion list

To create a new discussion list:

• Click on the Start button …
  
• … or on the button above your existing lists:
  

Otherwise:

1. Edit an existing list by clicking on its name:
   
2. Click on its Configuration tab:
   

The parameters necessary for the proper functioning of the system are as follows:

1. A discussion list revolves around an email address that should not yet exist in the Mail Service of the relevant domain (and that cannot be created or modified thereafter).
2. You can give a name to the list to identify it more easily if you have several or if the email address is not sufficiently explicit.
3. You can also add an additional description.
4. You must determine the email address(es) that will be moderators (= highest permission on the list).
5. You can set a language for your mailing list.
6. The setting of “who can subscribe to the list” is important:
   • It is possible to specify that the user will have to confirm their own registration (in addition to a moderator).
7. The setting of “who can write to the list” is just as important:
   • You can use the service as a one-way tool for information dissemination, for example, or as a multi-way tool for information exchange and discussion, including with non-members (with moderation)...

8. Click on Advanced Options.
   
   

9. It is possible to configure where responses should be sent…
   • … to the sender with the sender's email address visible
   • … to the list (everyone receives) with the sender's email address visible
   • … to the list as coming from the list's email address itself
10. Allows you to limit the size of emails sent via the discussion list (especially in case of attachment).
11. Allows you to customize a message that will be automatically sent to an email address upon subscription to the list.
12. Allows you to customize a message that will be automatically sent to an email address upon unsubscribing from the list.
13. Click on the button to save.

Subscription (according to settings in point 6 above)

• Subscribers can sign up by sending a message to the email address in the form list-name-join@list-domain.
• They can also be manually subscribed by the moderator via the interface and in this case, they receive a notification email whose content can be customized.
• If the subscription made by a subscriber must be validated by a moderator, the latter receives an email:
  • The moderator approves the request by clicking on the “mailto:” type link, which generates a new message that can be sent to the email address in the form nom-de-la-liste-request@domaine-de-la-liste with the subject accept adresse-mail-abonné and in the body of the message the line Approved: mot-de-passe-de-la-liste, optionally adding a line stop to prevent the execution of other scripts, for example in the case where there is a signature.
• If the subscription made by a subscriber must be validated by the subscriber himself, the latter receives an email to which he must respond (by clicking on the link to create a new reply email and pre-filled):
  
  • And in this case, the moderator receives the request at a second time, after validation by the subscriber, and he must respond to it to validate the subscription (the easiest is always to click on the link):
    

Unsubscription

• Subscribers can unsubscribe by sending a message to the email address in the form list-name-leave@list-domain.
• When unsubscribing, a confirmation request message is sent to the user.
  • The user approves the request (always by clicking on the “mailto:” type link which generates a new message that can be sent to the email address in the form nom-de-la-liste-request@domaine-de-la-liste with the subject specified in the confirmation email and an empty message body).

Sending / receiving messages

• Each subscriber can create a Mail signature and choose their name when sending an email.
• A footer is automatically added to each message sent via the mailing list:
  
• Also see the reply-to and from parameters in point 9 above.

Message Moderation

• To reject a message, the moderator must click on the link of type “mailto:” which generates a new message that can be sent to the email address in the form nom-de-la-liste-request@domaine-de-la-liste.
• When a moderator is also a member of the list, they do not receive the messages they send themselves, but they do receive those sent by other moderators.

Forms (subscription/unsubscription)

To allow a website visitor to subscribe to your list, you can generate a code to insert on your chosen site; example with Site Creator:

The Form tab allows you to specify the URL to which the user will be redirected after subscribing or unsubscribing:

• In case of an error while using the form, an error page may display the email address moderation-owner@domaine-de-la-liste allowing to contact the moderators.
• A user already subscribed to the list can sign up multiple times without any specific message being displayed.

Error management

The system indicates the number of errors encountered by an address and the date:

This guide is for you if you wish to change your current email provider and host your emails with Infomaniak.

Preamble

• To help you identify the offer best suited to your needs, refer to this other guide.

Bring your email to Infomaniak

To avoid losing any messages and experiencing any interruptions:

• Follow the different links provided in order, they will open in a new tab of your browser, and return to this main guide after each completed step.
• If necessary, you can also migrate your:
  • Calendars
  • Contacts
  • and other data

You order a Mail Service only

Below are the different steps to migrate your mail service to Infomaniak securely.

Step 1: It is necessary to order the mail service by following this guide.

At the time of ordering, you can choose to transfer the domain name at the same time or to order the mail service alone.

You can then import the content of your old addresses to Infomaniak by following this guide.

Step 2: Once the addresses are configured and your old content imported, you will be able to link your external domain name to your Infomaniak Mail Service to start receiving emails with Infomaniak. You will need to follow the chapter "Link the external domain to your Mail Service" of this guide.

You will find here the MX / SPF to add in the DNS zone of your domain name:

SPF
Type: TXT
Host: Leave blank
Target: v=spf1 include:spf.infomaniak.ch -all

MX
Priority: 5
Host: Leave blank
Target: mta-gw.infomaniak.ch (for Gandi, it is necessary to add a dot at the end "mta-gw.infomaniak.ch." )

Step 3 (optional): When everything is working correctly and if it hasn't been done already, you can transfer your domain name by following this guide.

As soon as the transfer is initiated, you should have access to the DNS zone of your domain name on the Infomaniak Manager. You can therefore check…

1. … in the DNS diagnostic if there are any corrections to be made and if necessary add the DNS entries that would be necessary for other services used with your domain name (newsletter or other).

2. … in the global security tab of your mail service if DKIM is properly activated.

If emails arrived during the migration with your former provider, you can re-import the content of your old addresses with Infomaniak by following this guide (duplicates are managed).

You order a kSuite

Here are the different steps to migrate your external mail service to an Infomaniak kSuite securely.

Step 1: Order kSuite from this page.

Once the order is completed, access your kSuite and add your domain name to it.

You can then create your email addresses and even import the content of your old addresses by following this guide.

Step 2: Once the addresses are configured and your old content imported, you will be able to link your external domain name to your Infomaniak Mail Service to start receiving emails with Infomaniak. You will need to follow the chapter "Link the external domain to your Mail Service" of this guide.

You will find here the MX / SPF to add in the DNS zone of your domain name:

SPF
Type: TXT
Host: Leave blank
Target: v=spf1 include:spf.infomaniak.ch -all

MX
Priority: 5
Host: Leave blank
Target: mta-gw.infomaniak.ch (for Gandi, it is necessary to add a dot at the end "mta-gw.infomaniak.ch." )

Step 3 (optional): When everything is working correctly and if it hasn't been done already, you can transfer your domain name by following this guide.

As soon as the transfer is initiated, you should have access to the DNS zone of your domain name on the Infomaniak Manager. You can therefore check…

1. … in the DNS diagnostic if there are any corrections to be made and if necessary add the DNS entries that would be necessary for other services used with your domain name (newsletter or other).

2. … in the global security tab of your mail service if DKIM is properly activated.

If emails arrived during the migration with your former provider, you can re-import the content of your old addresses with Infomaniak by following this guide (duplicates are managed).