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Set up Outlook Microsoft 365 (Windows) in IMAP (email)
This guide explains how to connect the email application Outlook (Microsoft 365 MSO) to an email address hosted by Infomaniak.
Prerequisites
- Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
- Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
- Check on the Service Mail that the automatic diagnosis is correct.
Add the email address to the application
To set up the email application:
- Open the application.
- Click on File.
- Click on Add account.
- Enter the email address to connect.
- Click on Connect.
- Choose IMAP:
- Check and complete the missing information by scrolling down if necessary:
- Click on Next.
- Enter the password for your email address.
- There you go, your email address is now configured in the application.
Recommended settings
- Incoming IMAP server = mail.infomaniak.com
- IMAP Port = 993 (with SSL)
- Outgoing SMTP server = mail.infomaniak.com
- SMTP Port = 465 (with SSL)
- Username = the full & complete email address ( ? )
- Password = the one assigned to the email address you want to access ( ? )
- Authentication required for sending emails:
- It is activated in the SMTP settings of your application.
- Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.
Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.
In case of trouble
⚠️ All the services offered by Infomaniak are compatible with the corresponding standard protocols (notably IMAP/SMTP for email, WebDAV for sharing, S3/Swift for storage, etc.). Therefore, if you encounter a problem with a third-party software, contact its publisher directly or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms and Conditions.
There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:
- Check out the solutions provided in this other guide regarding email in general.
- This other guide is more specifically about Outlook.
… and if your Outlook is no longer working since a change of email password, refer to this other guide.