This guide explains how to view the activity logs of email addresses contained within a Mail Service Infomaniak.

Introduction

• Your email logs are available free of charge for the last 20 days.
• Consulting logs for a longer period is chargeable:
  • contact Infomaniak support.

Viewing logs from the Infomaniak Web Mail app

Prerequisites

• Have a valid access to the Web Mail app (online service mail.infomaniak.com) where the email address is attached.
• To be Administrator or Legal Responsible‍ within the Organization that manages the Service Mail.
• Have permission to view the logs: if you had been invited to Mail to manage your address, it is possible that the manager of the Service Mail has removed this right from their admin account

Next, to access the logs from Mail:

1. Click here to access the Web Mail app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Check or select the relevant email address from the dropdown menu on the left sidebar.
4. Click on General below.
5. Click on View logs:
   
6. Choose to view the logs of sent or received emails, and set the date and time.
7. Click on Search.

View the logs from Service Mail

To access Service Mail:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the email address concerned in the table displayed
   
4. Click on Logs in the left sidebar.
5. From the drop-down menu, select an email address (by default, the first address of Service Mail is selected).
6. Choose to view the logs of sent or received emails, and set the date and time:
   
7. Click on Search.

Logs results

The logs for sent and received emails will be presented in a table format.

Hover your mouse over the possible icon ⓘ in the Status column to display more information if necessary:

This guide explains how to create a template for the sorting/filtering tool (conditions allowing you to automatically sort your emails based on certain criteria) for all your mailboxes on the Web app Mail Infomaniak (online service mail.infomaniak.com).

Preamble

• A model allows you to create the neutral base of a tool that can then be used by several users of the same Infomaniak Mail service, or even customized according to the person who will use it.
• In the case of a rule template, the creator of the template chooses the condition(s) that will trigger the action, but it is up to the end user, from their Mail, to define the action to be performed (e.g., moving to a specific folder) when they add a rule based on the existing template.
• For privacy reasons, it is not possible to apply sorting rules to multiple email addresses at the same time.
• You can also hide a model so that it is no longer used.

Create a sorting rule template

To create a model:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Global Configuration in the left sidebar.
4. Click on the Rules tab.
5. Click on ‍ Add a rule template:‍
   ‍
6. Name the model.
7. Define the condition under which the end user can choose the action to trigger.
   • The various conditions available for sorting filters are presented in this other guide.
8. If the Make visible option is enabled (during creation or also possible to choose afterwards), the created rule templates will be suggested to the users of the email addresses that go to their FILTERS AND RULES section.
9. Click on Add the model:
   
   • When the user of a mail address from the Mail Service on which the rule model has been defined goes to the configuration of their sorting rules, they can choose the model as a starting point, which will save them from having to redo a potentially complex configuration, and simply choose the action to perform:
     

This guide explains how to create a template for the automatic out-of-office message tool for all your email on the Web app Mail Infomaniak (online service mail.infomaniak.com).

Introduction

• A template allows you to create a neutral base for a tool that can then be used by several users of the same Infomaniak Mail service, or even customized according to the person who will use it.
• In the case of an out-of-office reply template, the creator of the template selects the text that will be sent when a new sender contacts an address to which the template has been applied.
• You can also hide a model so that it is no longer used.

Create an out-of-office reply template

To create a model:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Global Configuration in the left sidebar.
4. Click on the Auto-reply tab.
5. Click on ‍ Add an out-of-office reply template:‍
   
6. Fill in the fields and click on Add the responder model:
   
   • If the Make visible option is enabled (during creation or can also be chosen afterwards), the created responder models will be suggested to the users of the mail addresses. 

Activate a model on an existing email address

It is necessary to have an existing model to activate it on one or more email addresses:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the boxes to select one or more email addresses in the table that appears.
4. Depending on the screen size, first click on the action menu ⋮ or directly on Apply an out-of-office reply template.
5. Select the model of your choice.
   • Only the visible models are available upon activation.
6. Click on the Activate button:
   

This guide explains how to connect the Apple Mail desktop app (desktop application on macOS) to an email address hosted at Infomaniak.

Preamble

• Your macOS computer will be automatically configured using configuration profiles .mobileconfig compatible with Apple, unlike a manual configuration.
• It is possible to delete a configuration profile once installed (scroll to the bottom of this page for explanations).
• Infomaniak mail is compatible with any application supporting IMAP/SMTP.
  • For additional help, contact the support of the software used or a Partner — also discover the role of the host.

Install a configuration profile

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnostic is correct.
• Have added the email address in question to Mail Infomaniak to use the synchronization assistant and for the Apple profile to work on your devices.

You can download the profile from the relevant device or send it from another device (if you already have a working email address, for example):

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account on the Organization where your email address is managed.
2. Choose to install the profile on this device.
3. Choose to synchronize emails.
4. Enter the password for the email address (attached to Mail Infomaniak (Webmail)) that you want to synchronize.
5. Click on the blue Verify button:
   
6. Download the configuration profile:
   
7. Open the System Settings of the computer.
8. Click on General in the sidebar, then click on Device Management (for macOS Sequoia 15 version). If you have a lower version or cannot find the profile, refer to the official documentation by changing the system version at the top of the page if necessary:
   
9. Click on +:
   
10. Locate and then open the previously downloaded file:
    
11. Click on Continue:
    
12. Enter the email password.
13. Click on Install:
    
14. There you go, your email address is now set up in the Apple Mail application, which you can open and control.

Delete an IMAP account

Refer to the chapter "Stop using an account" by changing the system version at the top of the page* if necessary (note: do not delete a POP3 account without backing up your messages first).

Delete an Apple profile

Refer to the official documentation by changing the system version at the top of the page if necessary.

*Why is it necessary to choose the guide version that exactly matches your macOS / iOS system version? Apple introduces significant changes with each new system version, for example, a path on iOS 15:

becomes this on iOS 16:

This guide covers data protection regulations in Switzerland and Europe and the measures taken by Infomaniak to secure your customer data and data within Web Hosting and Mail Services.

Understanding the difference between data security and data confidentiality

Data security aims to prevent any unauthorized access to your information. It relies on measures such as encryption, firewalls, or VPNs. A security breach can have disastrous consequences: imagine a hacker stealing your entire customer database and demanding a ransom to return it. This type of attack—ransomware—can paralyze a business overnight.

Today, it is estimated that more than 50% of companies victimized by a cyberattack close within two years.

Data confidentiality concerns who can access your information and how it is used. Even if your data is secured against hacking, it can be collected, analyzed, and resold... legally.

Example: you carefully store your customers' information, but unbeknownst to you, a service you use shares—anonymously—this data with third parties. Result? Your competitors can obtain valuable market analyses and target your own customers without ever needing to hack into your systems.

LPD & GDPR

In Switzerland, the LPD (Federal Data Protection Act) and nLPD (for the "new Law" in effect since September 2023) protects the confidentiality of residents by regulating the collection and processing of personal data by organizations.

On the other hand, the GDPR (General Data Protection Regulation) of the EU, in effect since May 2018, influences global companies processing the data of European residents, including in Switzerland. While the LPD applies to the data of Swiss residents, the GDPR concerns that of EU residents. Swiss companies managing European data must comply with the GDPR's requirements, including appointing a Data Protection Officer and conducting Data Protection Impact Assessments in case of risky processing.

Your role as an Infomaniak Client

Regarding the hosted data that belongs to you and if it concerns personal data of your visitors, contacts, and clients, it is up to you to ensure compliance.

When processing this personal data, it is important to inform users about how and why it is being processed. This is usually done through a privacy statement/charter.

A GDPR certificate (in PDF format) can be generated and downloaded from the Manager (accessible to organization users who are owners or administrators):

1. Click here to access DPA management on the Infomaniak Manager (need help?).
2. Click the Generate button to download the customized PDF document:
   

Here are some tips on this topic:

It is crucial to differentiate between the security of the infrastructures where your data is hosted and the management and implementation of data on your side. As a hosting provider, Infomaniak acts as a subcontractor for your RGPD obligations. In this context, its privacy policies and cookie usage, as well as its terms and conditions, provide the necessary guarantees regarding its compliance as a subcontractor.

The role of Infomaniak

Like companies that work with user data, Infomaniak must comply with the LPD and, because some of these users are European citizens, the GDPR as well:

• The data privacy policy details the data that Infomaniak retains to provide and execute its services
• The policy related to the protection of your personal data describes Infomaniak's commitments as a subcontractor that hosts all of your data, including personal data

The hosting platform for your sites *perso.ch, *.users.ch, *.geneva-link.ch is evolving and this guide presents the procedure to follow to connect to your FTP space.

Change of login credentials

The current hosting platform uses a prefix for your FTP username. It is in the following format: "persoch_"

So, if your username was infomaniak, you will now need to use the following user to connect via FTP: persoch_infomaniak. 

This guide explains how to copy the contents of an Infomaniak email address (all email messages, folders, subfolders, in short, the entire structure of your mailbox) to another of your existing addresses at Infomaniak, using the import tool Infomaniak!

Preamble

• This does not affect either the content currently present in the address that will receive the content, or the content of the starting address whose content will be copied.
• Any duplicates are handled: identical content will only be copied once.
• It is possible to specify a second address to import during the same process.
• If necessary, refer to this other guide to import messages from an external mail provider other than Infomaniak.

Copying emails from one account to another

To import the content from another email address:

1. Go to the address https://import-email.infomaniak.com/.
2. If necessary, log in to your Infomaniak account on the Organization of your choice (the import will be made to an email address attached to the Infomaniak Mail interface of the account you are using).
3. Click on single import.
4. Fill in the left field with your starting email address (whose content is to be copied).
5. Fill in the right field with the password of the same email address (click here to verify that you are using the correct password and if necessary, change the password of your email address).
6. Click on Confirm.
7. If necessary, enter a second email address to be imported at the same time.
8. Choose which email address to import the emails to; the dropdown menu lists the email addresses currently linked to your Infomaniak Mail interface of the Infomaniak account you are logged in to.
9. It is obviously impossible to copy the e-mails to the same address:
   
10. After selecting the desired destination address from the list, click the blue Import emails button.
11. The copying process begins and continues in the background. You can close the window that appears. A confirmation email will be automatically sent to all email addresses involved in the operation once the import is complete, stating the number of messages copied.

This guide presents the email authentication mechanisms and ways to resolve the Sender Mismatch error.

Preamble

• The "Sender Mismatch" error occurs when the address used to send an email does not match the authentication address used when connecting to the SMTP server.
• This error is related to two specific elements:
  • the Return-path (also known as "envelope sender"), which is used by the mail server to handle returns and delivery errors,
  • and the From header, which is the sender's address visible to the recipient in the message.

Resolve the Sender Mismatch error

Technically, when sending an email via an email software/client, you must authenticate using a username (= your email address) and a password.

If, after authentication, the sender address specified in the "From" header or in the "Return-path" is different from the address used for authentication, the Infomaniak server may consider this an attempt at spoofing. This inconsistency triggers the "Sender Mismatch" error.

To fix this error:

• Check that the email address used for sending is the one you authenticate with (or a valid alias).
• Do not change the Return-path address or the From header to an unauthorized address (if necessary, refer to this other guide to test another email application or to correctly configure your current email software/client).

‍This guide explains how to perform a bulk action (deletion, activation of the anti-spam filter, etc.) on multiple email addresses within a Service Mail.

Bulk actions

To perform these actions in bulk:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Check the box to the left of Email Address to select all addresses, or select the desired addresses one by one.
4. The list of available actions will then appear at the bottom of the page, including in the action menu ⋮ :
   

The following batch actions are possible:

• enable the anti-spam filter
• enable the advertising filters
• apply general rights
• enable an automatic responder
• apply a signature template
• delete the redirections
• delete the email addresses

Infomaniak takes pride in securing data through a comprehensive and diverse approach to security. For whistleblowers, the company has implemented an internal system that allows irregularities to be reported safely and anonymously, without fear of reprisals. This protection mechanism is known and accessible to all employees, thereby strengthening transparency and accountability within the organization.

Infomaniak demonstrates its commitment with concrete and effective measures to protect those who report anomalies.