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Display the logs of an email address
This guide explains how to view activity logs for addresses from an Infomaniak Mail Service.
The logs for your email addresses are available for free for a period of 20 days. Viewing logs for a longer period is paid, and you will need to contact Infomaniak support.
Viewing logs from Service Mail
To access Service Mail:
- log in to Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
- click on the module layout icon in the top right corner of the interface (or navigate through the left side menu, for example)
- choose Service Mail (universe Collaborative Tools)
- click on the name of the relevant object in the displayed table
- click on the relevant email address in the displayed table
- click on Logs in the left side menu
- from the dropdown menu, select an email address (by default, the first address in the pack is selected)
- choose to view logs of sent or received emails, and set the date and time
- click on Search
Viewing logs from Mail Infomaniak
Prerequisites
- have valid access to Mail Infomaniak where the email address is attached
- have administrator or legal owner rights on the Mail Service to be able to view logs of an email address from Mail Infomaniak
- have permission to view logs of the address: if you were invited to Mail to manage your address, it is possible that the Mail Service manager has removed this right from their admin account
Then to access logs from Mail:
- log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
- click on the cog icon in the top right corner of the interface
- verify or select the relevant email address from the dropdown menu
- click on General below
- click on View logs
- choose to view logs of sent or received emails, and set the date and time
- click on Search
Log Results
The logs of sent and received emails will be presented in the form of a table.
Hover over the ⓘ icon under Status to display more information:
Link to this FAQ: