This guide is for owners of a domain name on the infrastructure who are having a DMARC issue when using certain Google tools like Meet or Calendar.

Fix a DMARC error

To make the configuration of your domain name (with a DMARC policy of type reject) compatible with the use of certain Google services, it is necessary to add a corresponding SPF record:

• Before: v=spf1 include:spf.infomaniak.ch -all
• After: v=spf1 include:spf.infomaniak.ch include:_spf.google.com -all

To edit the SPF currently configured in the DNS zone of your domain name:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the concerned product.
3. Click on DNS Zone in the left-hand menu.
4. Click on the action menu ⋮ located to the right of the TXT record containing the relevant SPF value:
   
5. Click on Edit.
6. Edit the field by adding include:_spf.google.com on the same line after the existing include Infomaniak, and before the ending -all.
7. Click on the Save button:
   

Refer to this Google documentation if you are looking for information on configuring Google's SPF.

This guide addresses issues that may arise when using Infomaniak applications (such as kChat, kDrive, kAuth, etc.) or tools (such as config.infomaniak.com, the Manager Infomaniak, etc.) with outdated or obsolete hardware (OS, browser, devices, etc.). For example, it will not be possible to comfortably access Infomaniak services with an iPhone 5s or 6 on iOS 12.

Technologies used by Infomaniak

Many web tools developed by Infomaniak use Angular. The need for up-to-date or recent hardware to run applications is not specific to Angular itself but rather a general requirement for running any modern web application. Here are a few reasons why up-to-date hardware is often necessary:

1. Angular uses advanced features of modern browsers to provide an optimal user experience; older browsers may not support these features or may not support them optimally, which can lead to compatibility and performance issues.
2. Newer browsers are generally optimized to run JavaScript code faster and to handle complex graphical renderings more efficiently; Angular applications can be quite complex and leverage these optimizations to provide a better user experience.
3. Older browsers may have known security vulnerabilities that could be exploited by attackers to compromise the security of the web application; newer browser versions tend to fix these vulnerabilities and offer a higher level of security.
4. The latest browser versions are generally compliant with the most recent web standards, which means they are more compatible with new technologies and the latest HTML, CSS, and JavaScript specifications used by frameworks like Angular; using an outdated browser can result in rendering issues or missing features.
5. Newer browsers support modern APIs that allow developers to access advanced features such as geolocation, camera, push notifications, etc.; Angular applications can integrate these features to offer richer and more interactive user experiences, but these features depend on browser support.

This guide explains how to connect the eM Client email application to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To configure the email application:

1. Open the application and choose the desired mode, then click on Next:
   
2. Enter the email address to attach and then click the Start button next to the field:
   
3. Enter the email password and then click on Continue next to the field:
   
4. Check the box and click on Yes:
   
5. Check and complete the missing information:
   
6. Choose the desired mode then click on Next:
   
7. Check and complete the missing information:
   
8. It is done, your email address is now configured in the application:
   

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. Familiarize yourself with the solutions provided in this other guide regarding email in general.

This guide offers a solution for users wishing to increase the security level of their email, on a particularly weak point if you use an email software/client to check your emails.

All passwords are stored

When you use the Infomaniak online interface mail.infomaniak.com to view and send your emails, it is accessible via your Infomaniak account on which two-factor authentication (2FA) is enabled.

Indeed, all the passwords for each of the email addresses you have attached to mail.infomaniak.com are stored, and you will not need to enter them each time you want to check your messages.

But before that, you provide 3 pieces of information:

1. your login ID
2. the password for this login ID
3. you then validate your access request using one of the additional available methods

In all logic, a person in possession of your Infomaniak password will therefore not be able to access your mailbox if they do not also have access to your mobile device.

Case of an email software/client

Two-factor authentication (2FA described above) does not exist directly with email retrieval protocols of the IMAP type. An email address has a password, and that's it.

Therefore, an email client installed on a computer will also store all the passwords for each of the attached email addresses, but will not ask for a login password.

There is a solution with Mozilla Thundebird:

1. Open the email client software.
2. At the top right, click on the menu button with three horizontal lines ☰ .
3. Click on Preferences (and not on Account Settings):
   
4. Click on Privacy and security in the left-hand menu.
5. Scroll down to the Passwords section (all your stored email passwords are here).
6. Check the box Use a master password:
   
7. Click on the button in the same place to set your new password for opening the software/client of the email:
   

To finish:

• Close and then restart Thunderbird.
• Upon reopening, enter your master password.
• If you enter the password correctly, you will have access to your accounts.
• In case of failure, Thunderbird will still open, but it will ask for the master password again.

This method especially protects you if you share your environment with other users.

Also, familiarize yourself with fingerprint security for checking emails on the mobile app Infomaniak Mail.

This guide explains how to activate or deactivate the Infomaniak ad filter, which automatically sorts emails detected as Newsletters or activity notifications into specific folders.

Introduction

• The filter…
  • … is automatically enabled when creating an email address within an Infomaniak Mail Service or when subscribing to a my kSuite / my kSuite+ offer.
  • … allows you to focus on relevant and important emails, which improves your productivity by reducing distractions related to advertisements and spam.
  • … helps keep your inbox cleaner and better organized by separating promotional emails, which makes managing important emails easier.

Activate the option from the Infomaniak Web Mail app

Prerequisites

• Having permission to manage filters: if you had been invited to the Web Mail app (online service mail.infomaniak.com) to manage your address, it is possible that the Service Mail manager has revoked this right from their admin account.

To access the settings of your Infomaniak mailbox:

1. Click here to access the Web Mail app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍‍ at the top right.
3. Check or select the relevant email address from the dropdown menu on the left sidebar.
4. Click on ‍ Filters and rules:
   
5. Activate the ad filter option, the effect is immediate:
   
6. To disable the filter, simply click the toggle switch again; in this case, all future received messages will go to the inbox.

Enable the option from a Mail Service

To access the settings of your Infomaniak mailbox:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the email address in question in the table that appears
4. Click on Filters and rules in the left sidebar
5. Enable the ad filter, the effect is immediate:
   
6. To disable the filter, simply click the toggle switch again; in this case, all future received messages will go to the inbox.

Note that you can activate it in bulk for multiple addresses at once.

Customize the advertising filter

Email location

In the same place (point 5 in the images above), by clicking on Modify, you can choose the default location of the 2 folders where messages will be automatically placed (similar to special IMAP folders).

This guide is for you because you have chosen (or will choose) Infomaniak as your host. This choice is not trivial. You are sensitive to ecology and want to do everything possible to reduce the carbon footprint on the Internet.

Infomaniak already thanks you for choosing this hosting provider that cares for the planet and for exploring the paths below to progress in the eco-design of your web environment.

Why act?

Websites consume energy to function, and the use of the Internet is one of the main causes of the increase in greenhouse gas emissions.

In addition to choosing an ethical host that uses renewable energy sources to power its servers, you can also contribute to reducing these emissions by adopting eco-responsible practices in the design and management of your sites and Mail services.

How to act?

As mentioned earlier, Infomaniak takes action on various points, including its support department: it will assist you in choosing services tailored to your needs with a focus on environmental preservation, gather your feedback to optimize our practices and draw inspiration from your experiences, while also communicating the environmental challenges in the hosting sector to adopt good digital practices.

At your level, there are several ways to reduce your carbon footprint on the Internet:

Minimize energy consumption

To reduce the energy consumption of servers and users' computers: optimize images, use web fonts, use minified scripts and data compression technologies. Clean designs can help reduce bandwidth requirements.

Offer options to reduce data consumption by using lower quality images or providing streaming videos in different qualities, to disable trackers and advertisements that consume a lot of data.

For good practices dedicated to WordPress consult the GreenIT sheets.

Use eco-responsible technologies

Sustainable development technologies, such as HTML5, CSS3, and JavaScript, are more environmentally friendly.‍

Promote sustainability

Raise user awareness of the environmental impact of Internet technologies and encourage them to adopt eco-responsible practices. Including with the WordPress solution.

And what about email?

The same habits can be applied to your email communication:

• Use an eco-friendly signature that encourages recipients to reduce their environmental impact by using eco-friendly technologies or adopting eco-friendly practices…
• Use eco-friendly email management tools that utilize renewable energy sources and have eco-friendly policies regarding energy consumption…
• Use plain text emails instead of HTML emails, as HTML emails tend to consume more energy to be displayed…
• Use PDF attachments instead of heavier formats…
• Use unsubscribe features to avoid sending unwanted emails…
• Use tracking tools to find out how many people open your emails and thus know if you are sending too many or too few…

All these actions can be implemented gradually and should be adapted to the situation of each website. There is no one-size-fits-all solution.

Regularly monitor energy consumption statistics to continue improving the site's ecological performance. Infomaniak will offer tools in this direction in the future, but in the meantime, you can use https://greenframe.io.

This guide explains how to sort emails currently in your Infomaniak inbox or in subfolders, in order to, for example, quickly delete specific messages with the same structure, classify messages based on their subject or sender, etc.

Sorting an email account quickly

Unlike the guide Sort incoming emails according to rules (Sieve filters) which details how to set up, from the Infomaniak interface, filters that will apply to all future incoming messages, it is possible with the free software Thunderbird to apply sorting rules to messages that have already arrived and are already present in an email account:

1. Install and then open Thunderbird.
2. Configure your Infomaniak mail within the application.
3. Open the Tools menu and click on Filters:
   
4. Check the selected address and click on New...
   
5. Configure the filter according to your preferences (in this case, the rule is that all messages with the subject containing ER will be moved to the trash):
   
6. Click on OK to return to the list of your filters, then click on Run now:
   
7. The result is immediately visible as the messages are moved to the trash and disappear from the window.

This guide concerns the Discussion List service, exclusively offered to Infomaniak users who activated it in the past and for whom a tool migration was performed in early 2025.

Introduction

• The discussion list service stands out from classic email or a newsletter service by offering unique features:
  • Allow users to subscribe to a “subscription” via a simple registration form for which the code is provided.
  • Allow one or more designated moderators to accept or reject subscriptions, send messages to subscribers, and moderate member responses before publication.
  • Allow users to contribute to the discussion by replying to a single address that automatically redistributes the email to the other members.
  • Offer an easy and GDPR-compliant unsubscribe option.
• Familiarize yourself with this other guide regarding the service limits.

Accessing the discussion list

The discussion list service, if activated in the past, is accessible within your Mail Service:

1. Click here to access the management of your Mail Service on the Infomaniak Manager (need help?).
2. Click directly on the domain name assigned to the relevant product.
3. Click on Discussion List in the left sidebar:
   

Creation and configuration of the discussion list

To create a new discussion list:

• Click on the Start button …
  
• … or on the button above your existing lists:
  

Otherwise:

1. Edit an existing list by clicking on its name:
   
2. Click on its Configuration tab:
   

The parameters necessary for the proper functioning of the system are as follows:

1. A discussion list revolves around an email address that should not yet exist in the Mail Service of the relevant domain (and that cannot be created or modified thereafter).
2. You can give a name to the list to identify it more easily if you have several or if the email address is not sufficiently explicit.
3. You can also add an additional description.
4. You must determine the email address(es) that will be moderators (= highest permission on the list).
5. You can set a language for your mailing list.
6. The setting of “who can subscribe to the list” is important:
   • It is possible to specify that the user will have to confirm their own registration (in addition to a moderator).
7. The setting of “who can write to the list” is just as important:
   • You can use the service as a one-way tool for information dissemination, for example, or as a multi-way tool for information exchange and discussion, including with non-members (with moderation)...

8. Click on Advanced Options.
   
   

9. It is possible to configure where responses should be sent…
   • … to the sender with the sender's email address visible
   • … to the list (everyone receives) with the sender's email address visible
   • … to the list as coming from the list's email address itself
10. Allows you to limit the size of emails sent via the discussion list (especially in case of attachment).
11. Allows you to customize a message that will be automatically sent to an email address upon subscription to the list.
12. Allows you to customize a message that will be automatically sent to an email address upon unsubscribing from the list.
13. Click on the button to save.

Subscription (according to settings in point 6 above)

• Subscribers can sign up by sending a message to the email address in the form list-name-join@list-domain.
• They can also be manually subscribed by the moderator via the interface and in this case, they receive a notification email whose content can be customized.
• If the subscription made by a subscriber must be validated by a moderator, the latter receives an email:
  • The moderator approves the request by clicking on the “mailto:” type link, which generates a new message that can be sent to the email address in the form nom-de-la-liste-request@domaine-de-la-liste with the subject accept adresse-mail-abonné and in the body of the message the line Approved: mot-de-passe-de-la-liste, optionally adding a line stop to prevent the execution of other scripts, for example in the case where there is a signature.
• If the subscription made by a subscriber must be validated by the subscriber himself, the latter receives an email to which he must respond (by clicking on the link to create a new reply email and pre-filled):
  
  • And in this case, the moderator receives the request at a second time, after validation by the subscriber, and he must respond to it to validate the subscription (the easiest is always to click on the link):
    

Unsubscription

• Subscribers can unsubscribe by sending a message to the email address in the form list-name-leave@list-domain.
• When unsubscribing, a confirmation request message is sent to the user.
  • The user approves the request (always by clicking on the “mailto:” type link which generates a new message that can be sent to the email address in the form nom-de-la-liste-request@domaine-de-la-liste with the subject specified in the confirmation email and an empty message body).

Sending / receiving messages

• Each subscriber can create a Mail signature and choose their name when sending an email.
• A footer is automatically added to each message sent via the mailing list:
  
• Also see the reply-to and from parameters in point 9 above.

Message Moderation

• To reject a message, the moderator must click on the link of type “mailto:” which generates a new message that can be sent to the email address in the form nom-de-la-liste-request@domaine-de-la-liste.
• When a moderator is also a member of the list, they do not receive the messages they send themselves, but they do receive those sent by other moderators.

Forms (subscription/unsubscription)

To allow a website visitor to subscribe to your list, you can generate a code to insert on your chosen site; example with Site Creator:

The Form tab allows you to specify the URL to which the user will be redirected after subscribing or unsubscribing:

• In case of an error while using the form, an error page may display the email address moderation-owner@domaine-de-la-liste allowing to contact the moderators.
• A user already subscribed to the list can sign up multiple times without any specific message being displayed.

Error management

The system indicates the number of errors encountered by an address and the date: