This guide explains how to remove additional designations from an existing Service Mail (everything that comes after the @ in your email address), by detaching its linked domain names.

Introduction

• Once removed, the domain name is available again to order a new Service Mail or to be attached to another existing Service Mail.
• Note that you can also rename your product in the Infomaniak Manager, but changing the name of a Service Mail has absolutely no effect on its addresses. You need to act on the domain name.

Remove the linked domain

Prerequisites

• Have dissociated the synonym domain from the main domain if there was a previous association.
• Have set the domain name to be detached as a secondary domain (instead of a primary domain) — this reversal can be done by following this other guide in the section named "a" starting from point 3.

To detach a domain name from your Service Mail:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Domain Management in the left sidebar.
4. Click on Linked Domains in the left sidebar:
   
5. Click on the icon ⋮ to the right of the domain name to be detached.
6. Click on Unlink the domain (read the prerequisites above if the option is not available).
   
7. Confirm the detachment.

This guide shows how to export and save the contacts from the "Liste de discussion" tool into a CSV file (format .csv).

Export contacts into a file

The discussion list tool is accessible within your Mail Service:

1. Click here to access your Mail Service management on the Infomaniak Manager (need help?).
2. Click directly on the domain name assigned to the relevant product.
3. Click on Liste de discussion in the left sidebar.
4. Click on the name of your list.
5. Click on the Subscribers tab.
6. Click on Download the list in CSV format:
   

The CSV file will be downloaded to your computer's hard drive.

To import these contacts into the Newsletter tool:

1. Change the file extension from .txt to .csv if necessary.
2. Familiarize yourself with this other guide.

This guide explains how to link an external website (hosted by a turnkey website creation service, for example) to your Infomaniak email.

This will be useful in case, for example, your webmaster has modified the technical information (DNS) of your domain name to direct it towards your external website and this has interrupted your email.

Prerequisites

• Your domain name has the DNS records corresponding to the provider of your external web service (since it is the DNS zone at this provider that you will edit).
• Note the Infomaniak MX mta-gw.infomaniak.ch or sometimes mta-gw.infomaniak.ch. (presence of a final period).
• Note the Infomaniak SPF v=spf1 include:spf.infomaniak.ch -all.
• Note the DKIM Infomaniak.
• Understand that any DNS addition or modification can take up to 48 hours to propagate.

Specific guides

Click on the link corresponding to the web site provider:

• Wix
• Wordpress.com
• Shopify
• Jimdo (guide A | guide B)

Guide for any other web provider

In general, you need to find the place on your web provider's dashboard where you can add the technical information (the 3 indications listed in the prerequisites above) to make the Infomaniak email work while your domain directs all traffic to this web provider:

1. The MX of Infomaniak.
2. SPF is a verification method that ensures an email is genuinely sent by the claimed sender, helping to combat spam and fraudulent emails; it is often added in the form of a TXT record.
3. The presence of a DKIM has become essential for the optimal functioning of your Infomaniak email.

This guide explains what the "External" email label means, which appears on the Web app Mail (online service at mail.infomaniak.com) and the mobile app Infomaniak Mail (application for iOS/Android smartphone or tablet) when reading certain messages:

 

External email notice

The "External" label appears in the following cases:

• The sender's domain name (or alias) does not match that of the email address configured in Mail.
• The sender is not part of the contacts (including suggested contacts).
• The email comes from an address hosted outside the Organization.

It will display as unknown" instead of “ externalwith some free offers like my kSuite.

Enable or disable the mention

You can activate or deactivate the mention, the effect is immediate for incoming emails and in the case of a response to an external email. To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Global Configuration in the left sidebar
4. Click on the Security tab.
5. Turn the toggle switch on or off:
   

This guide explains how to connect the mail application New Outlook (replacing Microsoft Mail and Windows Mail) to an email address hosted at Infomaniak.

Add the email address to the application

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

To set up the email application:

1. Open the application.
2. If necessary, click on the gear icon in the top right corner (otherwise, skip to step 4):
   
3. Click on Add an account:
   
4. Enter the email address to connect.
5. Click on Continue:
   
6. Enter the email password.
7. Click on the button See more.
8. Check and complete any missing information by scrolling down if necessary:
   
9. Check and complete the missing information.
10. Click on Continue:
    
11. Take note of and go through the various Microsoft information windows:
    
12. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• Port SMTP = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to check ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

Important information

Although the emails themselves remain stored on the Infomaniak server, the experience in New Outlook is highly integrated with the Microsoft cloud:

• Some information from your account may be used by Microsoft for centralized management and better synchronization experience.
• According to some users, it would even be mandatory to have a Microsoft Cloud account to use classic IMAP.

If you want to have total and local control over your emails, consider using third-party email software/clients (such as Thunderbird for example) that allow for more direct storage.

Password

If you are unsure about your email password, the troubleshooting guides help you resolve any issues:

• Familiarize yourself with the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook stops working after changing your email password, refer to this guide.

This guide explains how blocking email addresses or entire domains‍ so that you are no longer bothered by specific unwanted mails in your Infomaniak inbox.

You will learn that it is also possible to allow addresses to bypass the spam filter‍ from your Infomaniak mailbox.

Preamble

• In addition to the Antispam filter Infomaniak which eliminates the majority of unwanted mails as it evolves, Infomaniak offers two separate lists that you can complete as you please:
  1. shippers blocked:
     • blocked e-mails and domains are directly treated as spam
  2. shippers authorized (authorized to bypass the anti-spam filter):
     • authorised senders and domains will not be filtered by the spam filter
     • the list of authorised senders is active only on the original recipient of each message; if the message is sent to an address abc@domain.xyz and that it is then redirected to def@domain.xyz, the anti-spam filter and the list of authorized senders must be configured for the address abc.
• These lists are specific to the email address on which the transaction is conducted.
• A Service Mail administrator can also apply these lists to the entire Mail Service, via the Global Configuration a Service Mail (be aware of this other guide).

Manage the blockages‍ or authorisations‍ from the Web Mail Infomaniak app

Prerequisites

• Having permission to managing security: if you had been invited on Web app Mail Infomaniak (online service) mail.infomaniak.com)in order to manage your address, it is possible that the Mail Service Manager will have youwithdrawn this right from its admin account.

For block‍ or authorize‍ senders from the Mail Infomaniak Web app (online service) mail.infomaniak.com):

1. Click here to access the Mail Infomaniak Web app (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍  Top right.
3. Check or select the relevant email address from the drop-down menu in the left side menu.
4. Click on Security:
   
5. To add a blocked sender, click the button Add Address in the box Locked address:
   
   • To block all email addresses of a domain name, enter *@domaine-du-spammeur.com.
   • To block a domain and all its subdomains, register*@*domaine-du-spammeur.com replacing, of course,domaine-du-spammeur.com”.
6. To add an authorized sender, click the button Add Address in the box Approved address:
   ‍

You can also block a sender directly from the received e-mail‍:

1. Click here to access the Mail Infomaniak Web app (online service) mail.infomaniak.com).
2. Open the message from the unwanted sender.
3. Click on the icon ⋮ at the top right of the open message.
4. Choose Blocking the sender‍to add it directly to the list of blocked addresses:
   
   
   

If necessary, remove the address by returning to the tab Security.

Manage the blockages‍ or authorisations‍ from Service Mail

For block‍ or authorize‍ senders from a Mail Service:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the email address concerned.
4. Click on the tab Security or from the left side menu on Security:
   
5. To add a blocked sender (blacklist), click the button Add Address in the box Locked address:
   1. To blacklist all email addresses of a domain name, register*@domaine-du-spammeur.com.
   2. To blacklist a domain and all its subdomains, register*@*domaine-du-spammeur.com replacing, of course,domaine-du-spammeur.com”.
6. To add an authorized sender (whitelist), click the button Add Address in the box Approved address.

Alternative

You can also use mail filters.

This guide explains how to set up a sending and reply address different from the email address used.

Preamble

• This is useful for working with one of your mail aliases or synonym domains.
• This will work with the Infomaniak Web app Mail (online service mail.infomaniak.com) as well as with most email software/clients.
  • However, note that: there is no link between the settings entered in the Signature section of Infomaniak Mail and the email software/clients.
  • Each email software/client has its own settings and you can, for example, set a different reply address within each of the respective tools (read at the bottom of this guide).

Setting up the sending address on the Web Mail app

Prerequisites

• The secondary email address that can be used must have been added as:
  • … or mail alias (example: aa@ instead of anna.alpha@)
    • or special alias
  • … or synonym domains (example: @short-dom.xyz instead of @this-is-my-super-long-domain.xyz)

To access the sending address options:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Check or select the relevant email address from the dropdown menu on the left sidebar.
4. Click on ‍Signature.
5. Click on the action menu ⋮ to the right of the current signature.
6. Click on the pencil ✎ icon to edit the current signature.
7. OR ELSE create a new signature:
   
8. Click on Show advanced settings:‍
   ‍
9. The address…
   1. … from allows you to set the address that will be mentioned as the sender in the inbox of your recipients.
   2. … reply allows you to receive future replies to your sent emails (return-path) to a different address (among the choices specified in the prerequisites above)…
      • …and if you write a message following a response obtained on this alias, the signature allowing sending with this alternative identity will be applied instead of the signature defined by default.
10. Confirm with the blue Save button (if it remains grayed out, make sure all fields are filled in, especially the full name field):
    
11. Compose a new message by selecting the corresponding signature:
    

In the example above, the sending address has been modified but not the reply address. This gives the expected result with the recipient (it is enough to look at the headers of the received message to prove it).

Add the same secondary address to an email client, the effect will be the same.

Configuring the sending address on an email client

It is possible to configure a mail software/client with any existing email address, even if it exists as an alias in your Service Mail. The sending will be done in the same way as with an address defined as the "main" mail.

Example in the software Betterbird (a fork of Thunderbird):

1. Add an account in Betterbird with the correct mail parameters related to the alias:
   
2. Compose a new message.
3. Once received, the message is correctly described as being sent from an address that you will know is an alias:
   

This guide explains how to import emails contained in a MBOX format archive into an Infomaniak mail address.

Prerequisites

• Have a valid and functional email address with Infomaniak.
• Have an archive of your previous email in .mbox format.

Importing emails in MBOX format...

… with Thunderbird

Install Thunderbird and configure the Infomaniak address in IMAP. Then, to add support for importing MBOX files:

1. Open Thunderbird.
2. Click on the Tools menu.
3. Click on Add-ons and Themes.
4. Search for the extension ImportExportTools:
   
5. Click the button to install the extension ImportExportTools NG.
6. Confirm the addition of the extension on Thunderbird:
   
7. Create a new folder by right-clicking in the local part of your account's folder structure:
   
8. Right-click on this new folder and choose to import a mbox file from the new menu of the ImportExportTools NG extension:
   
9. Select the .mbox file from your hard drive and import it.
10. The import of your emails is done in the local folder.
11. This local folder can be moved to the main directory to be synchronized with the Infomaniak server via IMAP:
    
12. Emails are sent to the server and you can find your content if you check your mailbox from another system, such as the Web app **Mail** Infomaniak (online service mail.infomaniak.com) for example (or even Apple Mail or Microsoft Outlook - read below):
    

… with Outlook

There is no free solution available to convert a .mbox file to a .pst Outlook file for example. However, by following the solution above, which is entirely free, you will be able to access your emails from the .mbox archive on your Infomaniak address.

You can then choose to stop using Thunderbird and continue with Microsoft Outlook via IMAP since all your messages will have been stored on the Infomaniak servers.

Following the update of Infomaniak's mail infrastructures in recent months, compatibility with old security standards was temporarily maintained.

Outdated software, such as Outlook 2007, are no longer compatible. Infomaniak supports modern solutions such as Office 365, Outlook 2016 and later versions, as well as the old Windows Mail client and of course, Thunderbird.

The use of unsupported software exposes you to major security risks. It is therefore recommended to update your tools promptly to ensure the protection and continuity of your services.

This guide is about the DMARC policy and optional security reports sent by email that can be activated or deactivated on demand.

Optional DMARC Reports

DMARC reports are optional and provide the following information:

1. Third-party senders or servers that send emails on behalf of your domain.
2. The percentage of messages from your domain that pass the DMARC verification process.
3. The servers or services that send emails failing DMARC checks.
4. The DMARC actions performed by the receiving server for unauthenticated messages from your domain (none, quarantine, or reject).

When the reports indicate that most of the emails pass the DMARC checks successfully, it is recommended to strengthen your DMARC settings by imposing stricter measures. This will enhance the protection of your domain against spoofing.

The written report is sent by email to the address you specify in the configuration, and will come from dmarc@infomaniak.com or other providers such as Microsoft, Google, Yahoo, etc. It is delivered as a zip archive containing the report in XML format:

It is also possible to receive copies of problematic emails.

Analyze a DMARC report

Infomaniak is neither able to analyze your potential DMARC reports and records, nor to comment on the validity or compliance of these, as this is entirely your responsibility.

It is recommended to use an external service to analyze DMARC reports, such as for example https://dmarcadvisor.com/dmarc-analyzer/.

Disabling a DMARC report...

… from a Mail Service

To disable the sending of a DMARC report if you still have a Service Mail (otherwise, read below):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Global Security in the left sidebar.
4. Click on Edit (in the DMARC section).
5. Remove the registered addresses and Apply the changes:
   
   

... from the DNS zone of a domain

If the Mail Service is no longer active but you continue to receive email reports, you must act directly on the domain name and delete the dmarc record from its DNS zone: