Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
Unlink a domain name linked to the Mail Service
This guide explains how to remove additional designations from an existing Mail Service (everything that comes after the @ sign in your email address), by detaching its linked domain names.
Preamble
- Once removed, the domain name is available again to order a new Mail Service or to be attached to another existing Mail Service.
- It should also be noted that you can rename your product in the Infomaniak Manager, but changing the name of a Mail Service has no effect on its addresses. You need to act on the domain name.
Remove the linked domain
Prerequisites
- Have dissociated the synonym domain name from the main domain name if there was a previous association.
- Have defined the domain name to be detached as a secondary domain (instead of a main domain) โ this reversal can be done by following this other guide in the chapter named "a" from point 3 onwards.
To detach a domain name from your Mail Service:
- Click here to access the management of your product on the Infomaniak Manager (need help?).
- Click directly on the name assigned to the product in question.
- Click on Domain Management in the left sidebar.
- Click on Domains linked to the service in the left sidebar:
- Click on the icon โฎ to the right of the domain name to be detached.
- Click on Detach the domain (read the prerequisites above if the element is not offered).
- Confirm the detachment.
Link to this FAQ: