This guide explains how to configure the general settings for the Infomaniak ticketing system.

General Settings

The general settings are organized into 3 tabs:

1. Ticketing: general settings used for your ticketing system
2. Organizer Contact Information: information displayed on the online ticketing system and in the Infomaniak portal so that visitors can contact the organizer
3. Terms and Conditions: allows you to define the terms and conditions for your online ticketing system

1. Ticketing Tab

• The "Ticketing Visibility" button allows you to set your ticketing system to visible mode once everything has been configured and after activating the online store; it allows you to quickly make your ticketing system accessible or not online.
• Test mode allows you to reactivate test mode. This option will no longer be accessible once an order has been placed in real mode.
• The name of the ticketing system that you enter in this field will be visible in the online store as well as on the tickets and in the emails that will be sent to your customers.
• The URL of your website will be displayed in the General Terms and Conditions of Sale (GTC) of the gift vouchers, instead of the legal name of your organization, if you do not want your legal name to be visible to your customers.
• To choose your logo, click on the pencil icon; the chosen logo will appear on your customers' invoices. The dimensions of your logo should be 600 x 160 pixels:
  
• By default, the currency for your ticketing system is the Swiss franc (CHF). To allow your customers to pay in euros (EUR), check the "I would like to activate another currency" box and then check the "EUR" box. The ticketing system only supports transactions in CHF and EUR.
• VAT liability: Does your organization have to pay VAT? To confirm this, please contact your legal or financial manager, or inquire with the town hall of your municipality. Check the "I am liable for VAT" box once you have confirmed this information:
  
• You can choose from several languages for your ticketing system: French - English - German - Spanish - Italian, etc. If you check more than one language box, remember to translate the content of your ticketing system (e.g., the description of your events) into all the selected languages.
• In this section, enter the signature of your organization, which will be displayed on all communications sent to your customers:
  

2. Organizer Contact Information Tab

The contact information you enter in this tab will be used for invoicing and on your online ticketing system.

• Organization name: Enter the name of your organization, company, association, or NGO.
• Address - Postal code - City - Country: Be sure to enter the exact address of your company, which will be used for accounting/invoicing.
• Email address: The email address you enter in this field will be used for order confirmations, tickets, and event-related information.
• Phone number: The number you enter in this field will allow your customers to contact you if they have questions or problems. Be sure to select the country code corresponding to the number you want to display.
• SMS sender name: Enter here the name you want to appear as the signature at the end of SMS messages:
  

3. Terms and conditions

In this tab, you can edit the terms and conditions. These must be accepted by your customers in their shopping cart before they can proceed with online payment. In this tab, default terms and conditions are provided for you to review and modify as needed.

If you have modified the terms and conditions, you can always revert to the default version by clicking on the blue text "Restore default terms and conditions" located below the terms and conditions area.