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Resolve a kDrive synchronization issue
This guide allows you to resolve certain cases in which you notice that data from kDrive is not synchronized between your devices.
Missing Folders on Computer
If everything seems fine:
- no interrupted synchronization
- no error messages
- you have the proper access rights when viewing them in their online version (kdrive.infomaniak.com)
but you notice that:
- folders like
Common folders
for shared documents, or other directories, are not visible on your computer
check on the kDrive application installed on your computer the setting that allows you to limit the synchronization of large folders (default is 500 MB):
- left-click on the app's icon in the notification area of your computer (top-right on macOS, bottom-right on Windows, and double left-click in the taskbar on Linux)
- click on the action menu â‹® on the right in the displayed window
- click on kDrive Application Preferences
- turn off the toggle button to remove limits on the size of synchronized folders
then check on the kDrive application installed on your computer which folders you want to synchronize:
- left-click on the app's icon in the notification area of your computer (top-right on macOS, bottom-right on Windows, and double left-click in the taskbar on Linux)
- click on the action menu â‹® on the right in the displayed window
- click on kDrive Settings
- click to the left of the name of your synchronization to expand the tree of contained folders
- enable the checkboxes for folders that are not yet synchronized as you wish
- validate by the blue button
The result will be that your local folder representing kDrive (named kDrive, or kDrive2, or other) on the computer, will finally display all the desired folders (after the necessary time for synchronization).
Ongoing Synchronization (0/10) then Paused
Check that the Windows Search service is not stopped. Proceed through the Run window (Win + R):
- enter
services.msc
- click OK
- locate Windows Search in the list in the Services window and activate it if it is not already:
Continuous Synchronization (.eml files)
A problem related to Windows indexing may occur when synchronizing kDrive files with the .eml
extension (file type corresponding to email export). Therefore, remove the eml type from the indexing options to resolve this issue:
- open the Start menu and search for indexing options
- click on Indexing Options (Control Panel)
- click the Advanced button
- uncheck the box for the eml type
- validate and close the windows