Knowledge base

This guide explains how to manage Web hosting files with an FTP program like Filezilla (multi-platform software available for free at https://sourceforge.net/projects/filezilla/) or Cyberduck.

We recommend managing the files for your Web hosting with our online FTP Manager: https://faq.infomaniak.com/1130

In particular this tool enablesCHOWN and supports ZIP compression/decompression on the file server.

Accessing the FTP server using an FTP program

Regardless of your FTP client, the settings for configuring FTP access are always the same:

• an FTP server name like FTP host (e.g. xyzb.ftp.infomaniak.com)
• the FTP user (e.g. xxxx_user) to be created on your Manager (read more below)
• the FTP user’s password (defined by the creator of the FTP account)

=> You will find all these settings in your Manager:

1. open the Manager (manager.infomaniak.com)
2. go to Web hosting
3. click on the hosting/domain name concerned
4. on the left side panel, click on FTP/SSH

If you need help to create and edit your FTP account, please check out this guide: https://faq.infomaniak.com/1982