Thank you for entrusting the hosting of your WordPress site to Infomaniak.

Preamble

• For your information, the WordPress site creation tool can be:
  1. hosted by the WordPress.com infrastructure (paid) and in this case Infomaniak is not involved in the hosting
  2. installed freely but manually by the user thanks to the archive provided by WordPress.org, Infomaniak is then the web host but does not manage any updates and does not list the application in the Web Applications section of the Infomaniak Manager; you will be in this case if you migrate an external WordPress to Infomaniak
  3. installed automatically by the tool available on the Manager and in this case WordPress is maintained (in terms of security) largely by Infomaniak
• This is the third and final point that is developed in this guide.

Install WordPress & Apps

Infomaniak makes it easy to install the WordPress application (and other applications as well):

• Install WordPress using the Infomaniak installer
• Access the WordPress management interface

Using WordPress

Although WordPress is one of the easiest CMS to use, it is necessary to tame it. To help you in this process, here are external resources in several different languages to get started with WordPress:

• Essential basics to know to get started with WordPress
• WordPress French-speaking community help forum
• FAQ about backups / restorations
• Using a theme or extension ElegantThemes
• Free WordPress training provided by the site progresser-en-informatique.com. If you want to get to the point, focus on the following modules:
  • Understanding the administration interface
  • How to properly configure WordPress
  • Adding content to your website

This guide provides tips to perform operations related to a WordPress site, which notably allows you to…

• …copy and migrate a WordPress site from a competing host to Infomaniak,
• … change the domain name of a WordPress site,
• … backup an entire WordPress site…

Preamble

• Depending on the context, instead of performing a WordPress transfer, you can also simply…
  • … change the site address (the associated domain name) very easily if you have installed WordPress via the Infomaniak installer,
  • … duplicate a WordPress site to work in parallel in a development environment…
• Make your life easier! If needed, **local partners recommended by Infomaniak can handle these tasks**. Launch a free tender. They take care of everything, freeing you from technical details.

Transfer a WordPress site…

… with the All-in-One WP Migration extension

• Refer to this guide.
• Requires installing a new, clean WordPress (for example via the automatic Infomaniak installer) to import the old site onto it.

… with the Duplicator extension

• Refer to this guide.
• Requires connecting to the hosting via FTP to send a .zip archive and a PHP file to reinstall the old site.

This guide explains how to replace the main domain name associated with a Website hosted on Infomaniak in case you want to, for example, change the name of your activity or modify the spelling.

Preamble

• It is not possible to simply change the spelling of the domain name in question.
• You must own the new domain name and install it in place of the current one by performing a swap (read below).
• You can also rename your Web Hosting product in the Infomaniak Manager but changing the name of a hosting service has strictly no impact on the URLs of the sites.
• You need to act on the domain name and, if necessary, adapt the content of the site.

Change the website's domain name

Prerequisites

• Prepare the new domain name (if necessary you need to buy it).
• If the change you are looking for is more of a "subdomain" to "main domain" type (dev.domain.xyz → domain.xyz for example) then refer to this other guide.

To replace the domain name assigned to the site with another domain name:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the concerned product:
   
3. Then click on the chevron ‍ to expand the Domains section of this site:
   
4. Refer to this other guide to link the new domain name to your site (read the prerequisites carefully):
   • It is this new linked domain that will replace the current primary domain name after the inversion you will perform below.
5. Once the new domain name is linked to your site, click on the action menu ⋮ to the right of it.
6. Choose Set as primary domain:
   
7. If necessary, delete the old domain name and its variants that have become alias domains alias (and no longer primary domains).

If you are using a SSL certificate, you will need to update it to include the added aliases.

If you are using the dedicated IP option, you will need to uninstall and reinstall it after performing the swap.

Adapt the site content to the new name

In some cases, the web application used to develop the site needs to be adjusted to work with the new domain name. Click on the link corresponding to the development of your site to adapt the content:

• WordPress
• Joomla
• Prestashop
• application offered in WordPress & Apps

This guide explains how to disable all extensions installed on your WordPress on a Web Hosting.

Preamble

• If you encounter an issue with your website, disabling WordPress extensions allows you to quickly identify if one of them is causing the problem and to draw the necessary conclusions to fix your site.
• For additional help, contact a partner or launch a free tender — also discover the role of the host.

Quickly disable WP extensions

To disable all WordPress plugins:

1. Log in to the server via FTP (need help?).
2. Go to the site location (folder corresponding to your WordPress site).
3. Rename /wp-content/plugins to /wp-content/_plugins for example
   • To disable a specific extension, rename /wp-content/plugins/PluginName to /wp-content/plugins/_PluginName for example.

This guide explains how to add a theme from Elegant Themes (Divi) for free to a WordPress site already installed via the Infomaniak installer.

Prerequisites

• Your WordPress site must be installed via the Infomaniak WordPress tools to use these themes and extensions.
• Themes can be added during installation (step 14 of this other guide) or afterward.
• To benefit from Elegant Themes support (customer service) you must subscribe to an Elegant Themes offer.

Add an Elegant Themes theme

To do this:

1. Click here to access the management of your WordPress site on the Infomaniak Manager (need help?).
   • If your site does not appear here, it means it was not installed via the Infomaniak tools… Refer to the prerequisites above.
2. Click directly on the name assigned to the relevant product:
   
3. Click on the action menu ⋮ located to the right of the relevant Web Application.
4. Click on Settings for the application:
   
5. Click on Edit under Theme:
   
6. Activate the desired theme.
7. Click on the Save button:
   

Using an Elegant Themes extension

Refer to this other guide to install Monarch, Bloom.

This guide explains how to transfer to Infomaniak data (Web, Mail, Domain, and even Cloud) currently hosted elsewhere. You remain the obvious owner of your data, without loss or interruption!

Specific guides

Click on the link corresponding to your current host:

• Swisscom: complete guide to migrate Web, Mail and domain name data

Guides for any other hoster

To retrieve any other data, follow the procedures below:

1. Import Web data (all PHP, HTML, etc. sites.)
   • For WordPress specifically, refer to this other guide…
      
2. Copy the Mail data (addresses and mailbox content, etc.) to kSuite or a simple Mail Service
    
3. Transfer the domain name (domain management, DNS zone, etc.)

You can also bring other types of data to the Infomaniak servers:

• Dropbox, Google Drive, etc. content: refer to this other guide
• Data on NAS Synology or QNAP: refer to this other guide

Why join Infomaniak?

By consolidating your domain names, websites, and email addresses with Infomaniak, you simplify the management of your invoices and services. Moreover, your domains will automatically link with your website and email address. You will therefore not need to manually configure the DNS of your domains with another registrar.

Learn more about Infomaniak

• Infomaniak, the Ethical Cloud
• Infomaniak's eco-responsible approach

This guide details the offer of Serveur Cloud which allows you to create several hostings (FTP "spaces" for which you create your FTP/SSH accounts) on which you add sites (Apache "vhosts" for the indicated domain), and the VPS offer intended for a different use.

Breaking free from shared hosting limitations

With a managed Cloud Server, you can distribute your sites across your hosting environments as you wish. You can configure them by specifying the root directory as well as certain information such as the memory_limit and the max_execution_time beyond the limits imposed by a shared environment.

Web tools are available such as cronjobs, Site Creator, WordPress (which allows for the installation and use of the WordPress tool with ease) or access and error logs. It is quite possible to add a specific Apache module or to install a caching system.

Server Cloud or VPS?

Managed (Serveur Cloud)

Infomaniak manages the software part of the servers under FastCGI and PHP-FPM without allowing you to freely configure the server (for example, no custom installation). Only specific programs can be installed.

Unmanaged (VPS)

Infomaniak handles the hardware and installs the chosen version of Linux or Windows upon order. There is no software-level intervention. The server is under "your responsibility". You can restart the server via the Infomaniak Manager and a snapshot system is available (excluding VPS Lite).

If you are hesitant to take a Server and you mainly plan to have a large amount of video content, you can pair a shared hosting with a VOD space. This solves the problems of overload on a site since it allows you to separate the audiovisual content from your shared hosting and thus have a video storage space that easily supports significant load increases. You will also have detailed statistics at your disposal regarding the viewing of your videos.

Switching from one to the other...

To migrate a **Serveur Cloud** to a **VPS**, or vice versa, there is no "turnkey" solution. For this type of migration, you must cancel the product that is no longer desired and then order the product you need in its place. Infomaniak will refund upon request any purchase of a new server if the cancellation occurs within 30 days of the order.

This guide details how to work on a WordPress site with a development environment.

Preamble

• The process can be used at the beginning of a staging process, that is, the creation of a new version of your live website, in a development or testing environment:
  • This allows website owners to test features, security updates, plugins, themes, WordPress updates, and content changes, without risking disruptions or issues on the live site.
  • Once the tests have been conducted and the changes have been validated on the staging copy, it is possible to deploy them to production (on the live site) using automated deployment tools or by making the changes manually.
• Make your life easier! If needed, **local partners recommended by Infomaniak can handle these procedures**. Launch a **free call for tenders**. They take care of everything, freeing you from technical details.

Simple method

To install and set up a new WordPress site with the Infomaniak installer without overwriting your current website:

1. Install WordPress in a second location

Refer to this other guide to create the new site (in parallel with the old site domain.xyz) by assigning it a domain name in the form of new.domain.xyz for example and installing WordPress via Web Applications (Infomaniak WordPress installer).

At this stage, the main site (domain.xyz) remains untouched and you can calmly work on the new site new.domain.xyz. Both function in parallel.

2. Replace the old site with the new one

Once the new site is complete, you can delete the first site to reuse its domain name for the new one:

1. Delete the old site to make the domain name available and reuse it.
2. Add domain.xyz as an alias for new.domain.xyz.
3. Reverse the alias with the main domain.
4. Remove (unlink/delete) new.domain.xyz which has become an alias.
5. As a precaution, check the main URL of the WordPress site via the Web Applications dashboard on the Infomaniak Manager, to ensure it matches the new name, and not the subdomain you had chosen.

Advanced method

To work on an existing WordPress site without modifying its public version, it is recommended to proceed in 3 steps:

1. Duplicate the existing site
2. Work on its copy
3. Change the target directory of the production site to the production environment directory and modify the URLs of the pre-production site according to the domain name of the production site using a WordPress extension or via phpMyAdmin.

1. Duplicate the site to a second location

1. Refer to this other guide to create the new site (in parallel with the old site domain.xyz) by assigning it a domain name in the form of new.domain.xyz for example and installing WordPress via the Applications Web (Infomaniak WordPress installer).
2. Copy your existing site and paste it onto the newly created second WordPress site, using a WordPress extension.

2. Edit the duplicated site

1. At this stage, the main site (domain.xyz) remains untouched and you can calmly work on the new site new.domain.xyz. Both function in parallel.
2. It is recommended to install a WordPress extension (there are dozens available) dedicated to putting the second site into maintenance mode.
3. If you modify the structure of your site and the URLs of your articles/pages change, you can use a free extension like Redirection to automatically create redirects. This will prevent your visitors from encountering 404 pages while search engines reindex your site or if external sites link to your site.

3. Replace the target

1. When you have finished redesigning your site, all you have to do is change the target directory of the production site to the production environment directory and change the URLs of the pre-production site according to the domain name of the production site using a plugin.
2. If you are using a caching extension like WP-Rocket, W3 Total Cache or WP Super Cache, it will be necessary to completely clear all the cache or even disable and then reactivate the plugin.
3. If you continued to modify your site in production during the site overhaul, it will be necessary to retrieve your modifications (articles, media, pages, etc.).
4. After the usual checks (missing images, broken links, etc.), all you have to do is disable the maintenance mode of your site and admire the result.

This guide details the technical and administrative aspects of hosting multiple websites on the same platform.

Technically speaking

A hosting encompasses multiple websites. It is therefore possible to add several websites to a hosting (multi-site/multi-domain management). In this case, the resources of the hosting (disk space, databases, script execution time and memory, etc.) are shared among the different websites of the hosting.

The basic Serveur Cloud plan includes a certain number of hostings (for example 5) and a higher number of websites (for example 20). In this example, this means that you can create 20 websites (with 20 different domain names/subdomains) that you can freely organize across your 5 hostings.

Administratively

At the Organization level on the Infomaniak Manager, management and access rights cannot be assigned to a specific website on a hosting plan. A user you add to the Organization will not be able to have a right limited to a single site; they will always access the entire hosting plan.

However, it is possible to create an FTP user restricted to a specific folder on the server (in this case, it should be limited to the folder containing the site).

Limited management of one site among others on the same hosting can also be considered directly within the tool used for the site (WordPress user management for example).

This guide explains what a web host like Infomaniak is and specifies its role and limits of intervention.

Infomaniak, web host since 1996

According to Wikipedia, a web host is a company that provides Internet hosting for computer systems to individuals or entities that do not wish to do so themselves.

Infomaniak is also…

• … decades of experience in hosting and online solutions
• … more than a million users in Switzerland and Europe (CHF 36.5 million in revenue in 2022)
• … a company certified ISO 27001, ISO 9001, ISO 14001, ISO 50001 and committed to sustainable development
• … 100% Swiss-made technological expertise with data hosted in Switzerland
• … a rich knowledge base and customer support available

Responsibilities and limits of intervention

As a web host, Infomaniak installs, secures, and keeps servers up to date, updates its web interfaces (Manager) and guides its clients in the use of services.

However, **Infomaniak does not intervene in the content of the servers or the development of websites**.

Technical support limitations

The technical support cannot help you with…

• … solve issues related to site development or its updates
• … implement solutions (migrations, complete installations)
• … manually install WordPress
• … take control of your computer remotely

but can assist you with…

• … solve issues related to the infrastructure or the Manager
• … clarify certain processes

A Premium support and a migration service are available for more demanding needs.

Find external help

For help with your site's content or organizing your emails, use the Infomaniak tender platform which lists over 1000 verified professionals, or consult the directory.

This guide explains how to manage interactions between your Infomaniak VOD/AOD space and any of your WordPress sites, using an extension developed by Infomaniak.

Preamble

• This WordPress extension allows you to retrieve and manage all your videos present on an Infomaniak VOD/AOD space, with automatic updates when new videos are added.
• It handles the automatic retrieval of existing Players and playlist management.
• You can search for your videos while writing an article or a page, or import media directly from the CMS administration.
• ⚠️ The use of the Infomaniak plugin must be done with the classic editor (Classic Editor):
  • The plugin is not compatible with Elementor, and therefore cannot be used with this site editor.
  • Also incompatible with WordPress Multisite.
• If you encounter any issues activating the plugin, disable the following option in the Really Simple SSL plugin:
  
  • If problems persist, refer to this other guide.

Get the VOD Infomaniak extension

Go to your VOD space to get the information needed for the WordPress external module:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on CMS/API Extensions in the left sidebar.
4. Click on CMS Extensions in the left sidebar.
5. Download the WordPress extension.
6. Configure the extension using the provided instructions:
   
   • It is recommended to create a new user in your Organization with only technical rights on the VOD/AOD product and then create the application password from this dedicated account.

Thank you for entrusting Infomaniak with the hosting of your website.

Preamble

• A web hosting service is a storage space available on a computer, also called a "server," connected to the Internet and managed by a web host, Infomaniak.
• This storage space, made available to professionals and individuals, is used to install websites or other types of tools (CRM, extranet, intranet...) that need to be accessible via the Internet.
• These guides allow you to quickly use the essential functions of your new product, your web hosting, which can host multiple websites.

Where to start?

1. Create a WordPress website
2. Build the site with Site Creator
3. Install a web application (ownCloud, Joomla, Typo3, Drupal, phpBB, Simple Machines Forum, Magento, Prestashop, …)
4. Manage your FTP accounts/users
5. Manage and publish files on your web hosting via FTP Manager
6. Manage your MySQL databases
7. Add a site or subdomain to your hosting (multi-sites/multi-domains)
8. Link another domain name to an existing website (domain alias)
9. Preview your site even if your domain name is not yet pointing to Infomaniak's servers

IMPORTANT: the domain name…

Web hosting, to be visible to the public on the Internet, must be associated with a domain name!

Is your domain name not managed by Infomaniak? Or is it in a different Organization than your web hosting? Then refer to this other guide to configure the DNS or the "A records" in order to link the domain name to your web hosting.

In case of a problem

To resolve an issue, please consult the Web Hosting knowledge base before contacting Infomaniak support.

Click here to share a review or suggestion about a Infomaniak product.

This guide details the possible actions to combat unwanted content that may appear on your WordPress site when it is not sufficiently protected.

Introduction

• When your WordPress site is not sufficiently protected or monitored, spam bots take advantage of the comment system to post thousands of messages (obviously containing links to their fraudulent activities).
• Any form (contact, voting, booking, etc.) can also be exploited for malicious activities if nothing is done in advance to protect against it.
• This will affect your site (no one will leave a serious comment), the reputation of the domain name, your activities and the server itself to the point of saturating it and impacting other sites on the same space.
• It is therefore crucial to take care of your site's health and ensure its proper functioning throughout its lifespan.

Fighting unwanted comments

First, carefully follow the solutions proposed by the WordPress codex. You will learn, for example, that disabling the comment system via the WordPress dashboard only affects future posts; it is therefore important to follow one of the alternative methods proposed by WordPress for a more radical deactivation.

If you still want to collect comments, you can for example limit them to registered users (refer to the official help regarding the comments settings page) but you will then need to monitor registrations.

Fighting spam submissions

An effective protection against automated comments and the exploitation of any form on your site involves implementing a captcha, or its alternative, the honeypot (honey pot). You will thus close the door to bots (robots programmed to browse the Web and exploit its vulnerabilities).

Akismet, developed by Automattic, the company behind WordPress, receives good reviews but becomes paid for commercial use.

By installing WordPress on your Infomaniak site via the automatic installation system, you will find the WP Armour – Honeypot Anti Spam extension already activated, to protect in its free version all types of forms, such as those of WP Comments, WP Registration, BBPress Forum, Contact Form 7, Gravity Forms, Elementor Forms, Divi Theme Contact Form, WooCommerce Reviews Pro, etc.

If you want an alternative dedicated solely to the contact form Contact Form 7, add its protective Honeypot extension.

Another extension receives many favorable reviews: La Sentinelle antispam !

The role of the hoster

You can learn more about the mechanisms put in place by Infomaniak to combat this issue through the article and the FAQ about the tools available if you have a website.‍

This guide offers two methods to access the administration interface of a WordPress site installed via the tools Infomaniak, for example to update the content.

Prerequisites

• Know your access credentials…
  • … to WordPress
  • … to the Manager Infomaniak

Access the WordPress console…

1. … from the Manager

To access WordPress from the Manager:

1. Click here to access the management of your WordPress site on the Infomaniak Manager (need help?).
   • If your site does not appear here, it means it was not installed via the Infomaniak tools… refer to the official documentation.
2. Click directly on the name assigned to the relevant product.
3. Click on the Edit button to open the WordPress login page:
   
4. Enter the username and password chosen during the WordPress installation.

2. ... via the URL /wp-admin

By default, simply add the term /wp-admin to the end of your domain name's URL in your web browser's address bar to access the WordPress console login page directly.

What to do if the shortcut ./wp-admin does not work?

• If the shortcut ./wp-admin does not work, you might be using a security extension that modifies the URL of certain pages to limit attempts to hack your site (example of plugin)…
• If you need to access the WordPress console and your domain name is not functional at the moment, it is possible to switch the main domain name to the preview address..

This guide explains how to set up a WordPress network to manage multiple sites from a single WordPress installation, with URLs like site1.domain.xyz, site2.domain.xyz, or even domain1.com, domain2.com, etc.

WordPress multisite installation

To begin:

1. Install WordPress via Infomaniak on your hosting space with a main domain name:
   
   • This first WordPress site must be reachable and function correctly:
     
2. Log in via FTP.
3. Edit the wp-config.php file of this first WordPress site concerned.
4. Above the line "/* That's all, stop editing! Happy blogging. */" (#94) copy and paste the code define('WP_ALLOW_MULTISITE', true);:
   
   
    
5. Save your changes.
6. Then log in to the administration of your WordPress site.
7. Temporarily disable all WordPress plugins:
   
8. Go to the TOOLS menu to create a Network:
   
9. Choose the method for creating your different WordPress sites (on subdomains)…
10. Click on the installation button:
    
11. Add the instructions displayed on the screen to the wp-config.php and .htaccess on the server.
12. After reconnecting to your WordPress, you will get a new menu "My Sites" where you can add and manage your different sites on the same network:
    
13. In the Manager, add an alias to your site in the form *.your-domain-here (the asterisk allows you to create a wildcard alias) with DNS update so that the correct CNAME is automatically added to the zone:
    
14. Install or update your SSL certificates:
    
15. When you create a new site within the network, by naming it for example home2 it will become accessible via home2.domain.xyz and so on:
    

This guide explains how to install a new WordPress site with WordPress & Apps Infomaniak included in the offersWeb hosting paid.

Install WordPress Infomaniak…

... while creating a new site on hosting

In order to access the Web Hosting and add a new site by installing WordPress at the same time:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the button to add a site:
   
4. Choose to install WordPress.
5. Click the Next button:
   
6. Click on the button to use a domain name already present in your Organization (or on the other button if you need to first order a new domain).
7. Select the domain name from your already acquired domains (advanced options include choosing a custom location on the hosting server, and an earlier version of PHP).
8. Click the Next button:
   
9. Wait for a few minutes to create the site on the accommodation.
10. Enter the requested information, it will serve you to connect in the WordPress dashboard (it is possible to modify this information at any time after installation).
11. Click the Next button:
    
12. Enter the information about your site (it is possible to modify this information at any time after installation).
13. Click the Next button:
    
14. Choose between the Divi theme and the official theme of the most recent WordPress version (it is possible to modify this information at any time after installation).
15. Click Next.
16. Choose whether to install two Premium extensions offered with your subscription: Monarch and Bloom.
17. Click Next.
18. Confirm the installation from the summary page.
19. You can then log in to the WordPress dashboard or go back to the management of the Infomaniak website.

... on an existing and empty site

In order to access the existing blank site on the hosting and to install WordPress:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the name assigned to the product concerned:
   
3. Click on the button to add an application:
   
4. Choose to install WordPress:
   
5. At the bottom, click the Next button.
6. Enter the requested information, it will serve you to connect in the WordPress dashboard (it is possible to modify this information at any time after installation).
7. Click the Next button:
   
8. Enter the information about your site (it is possible to modify this information at any time after installation).
9. Click the Next button:
   
10. Choose between the Divi theme and the official theme of the most recent WordPress version (it is possible to modify this information at any time after installation).
11. Click Next.
12. Choose whether to install two Premium extensions offered with your subscription: Monarch and Bloom.
13. Click Next.
14. Confirm the installation from the summary page.
15. You can then log in to the WordPress dashboard or go back to the management of the Infomaniak website.

Uninstall WordPress Infomaniak...

... while deleting the hosting website (and keeping WordPress data or not)

In order to access the Web Hosting and remove the website:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the action menu to the right of the item.
4. Click Unlink the site:
   
5. Choose if you want to erase everything or keep the WordPress data on the hosting server.
6. Confirm deletion:
   
    

... keeping the site on the accommodation

In order to access Web Hosting and uninstall WordPress:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the action menu to the right of the application.
4. Click Remove Application:
   
5. Confirm the deletion.
6. Click Uninstall to remove WordPress:
   

Read more

• See all WordPress FAQs
• Install a free SSL certificate
• Install another web application

This guide is for users making changes around a hosting environment where WordPress is installed.

Preamble

• Following a change in your web hosting plan (migration from the old v1 60 Go hosting formula to the current offers), you may need to update the connection between the MySQL/MariaDB database and your WordPress site (to avoid the error "error establishing a database connection" for example) and thus restore the link between WordPress and the MySQL/MariaDB database.

Modify the important elements

Here is the information to update in the wp-config.php file to ensure your WordPress site works (in most cases, a prefix has simply been added to the existing database name and username):

1. the name of the MySQL database (database namebefore, abcd_database name after, for example)
2. the MySQL database host server (mysql.domain.xyz before, abcd.myd.infomaniak.com after, for example)
3. the username that accesses the MySQL database (userbddbefore, abcd_userbdd after, for example)

Modify the WordPress wp-config.php file

To do this:

1. Find and keep your current MySQL information according to the list above.
2. Create an FTP account.
3. Log in via FTP.
4. Edit the wp-config.php file located in the root folder of your WordPress site.
5. Find the relevant paragraph and update the 3 pieces of information (according to the list above).
6. Save the file and that's it, your WordPress will now connect to the correct database!

This guide explains how the Infomaniak Partner Program works and its main advantages.

Preamble

• Join the Infomaniak reseller network and grow your business with a cloud provider renowned throughout Europe for the reliability of its services and its commitment to privacy and ecology.
• Any company registered with the Swiss Commercial Register (or equivalent organization for European or foreign companies) and meeting the following conditions can become an Infomaniak Partner and reseller:
  • The total amount of products managed under the program must be equal to or greater than CHF 2000/year or € 1800/year
  • The Partner must be a company registered with the Swiss Commercial Register / SIRET or equivalent, with an active website
  • The Partner provides support for its Clients or the products under management
  • The Partner is responsible for the invoices of its Clients or the products under management
  • The Partner commits to using exclusively the products for contracts acquired through its bidding system.
  • The Partner understands and agrees to the specific Reseller terms
• Click here to join existing Partners and benefit from advantageous discounts or recurring cashbacks by ensuring the follow-up and technical support of your Clients.
• If you are an individual and want to recommend Infomaniak products and earn commissions on your conversions, the Affiliation Program is an alternative not to be missed.
• It is not possible to be both a Partner and an Affiliate at the same time.

Specific guides for you & your Clients

• What is a Client?
• What is a Partner?
• Add a Client and manage their products
• Allow a Partner to manage your products
• Manage access permissions between Partner and Client
• Manage Infomaniak billing between Partner and Client
• Export Client billing data
• Terminate a relationship between Partner and Client

Infomaniak Partner Advantages

As an Infomaniak reseller, you contribute to Infomaniak's success, which will do everything possible to ensure the satisfaction of your Clients. You have privileged access to the technical teams and real influence on the evolution of your services.

Significant savings

• Advantageous rates for the most common domain extensions, to offer you the best quality-price ratio.
• Recurring cashback or discount of up to -35% on products, combined with the tiered pricing of web hosting.
• Free access to all WordPress themes and plugins Elegant Themes.
• Possibility to resell products to your Clients who grant you full access to their account.

Dedicated console for managing your Clients and your revenues

• A dedicated interface to manage your Clients (Reseller space).
• Full or restricted access to your Clients' accounts: your Clients can choose to let you manage specific products or their entire account, including billing.
• Management of your collaborators' rights: you can define which users can manage your Clients' products for added security.

Directory and tender platform

• Visitors and Clients of Infomaniak can freely launch tenders that Partners receive exclusively.
• You can also list yourself for free on the Partners Directory to boost your search engine ranking, enhance your reputation and verify your status.

Learn more about Infomaniak

• Infomaniak, the Ethical Cloud
• Infomaniak's eco-responsible approach

This guide explains the differences between the web hosting offers to help you choose the best solution according to your computer needs.

Web Hosting Starter

The free web hosting

The Starter Web hosting is offered for free with each domain name registered with Infomaniak. It provides 10 MB of disk space to create a site (basic pages in HTML language only - no PHP, no database) even without particular knowledge thanks to the Welcome Page tool.

• Register or transfer a domain name with Infomaniak
• Learn more about the benefits included with a domain name

Shared Web Hosting

The flagship offer to create your sites

These web hostings are shared offers (the websites will be hosted on servers whose resources are shared with other customers). To ensure the reliability of these shared services, Infomaniak servers use on average only 40% of the CPU power and are equipped with professional, latest generation SSD disks.

Web hosting offers a minimum of 250 GB of disk space and allows you to manage multiple websites with multiple domain names. This offer includes all the technologies usually used to create professional sites: PHP, MySQL, FTP and SSH access, SSL certificates and easy installation of WordPress or common CMS, etc. It is also possible to add a Node.js site and/or Site Creator.

Cloud Server

Professional Web hosting

With a Cloud Server, the resources allocated to you are not shared with other clients and you can customize the hardware and software configuration of your server according to your needs. A Cloud Server also allows you to use components that are not available on shared web hosting (Node.js, mongoDB, Sol, FFMPEG, etc.).

• A Cloud Server allows you to easily manage your server via the same administration interface as Web hosting - you manage the sites in the same way.
• A VPS allows you to manage your server completely autonomously with the version of Windows or the Linux distribution of your choice (Debian, Ubuntu, openSUSE, ...) - solid technical skills are required to use a VPS, including VPS Lite.

Public Cloud (and Kubernetes Service)

Open, proven, and secure IaaS solution

For Infomaniak, it is the infrastructure that drives kDrive, Swiss Backup and the Webmail, services used by several million users. But Public Cloud is accessible to everyone and provides the resources you need to develop your projects.‍

With customized and tailored offers, you will have no trouble managing your development budget. No setup fees. No minimum amount. Cancelable at any time. You only pay for the resources actually used with Public Cloud at the end of each month, same for Kubernetes Service.

Jelastic Cloud

Web hosting tailored to your chosen technologies

Jelastic Cloud allows you to create custom development environments with the technologies of your choice (PHP, Java, Docker, Ruby, etc.). It is a flexible cloud offering:

• Horizontal and vertical scaling of resources.
• Payment based on actual resource consumption.
• Easy customization of your infrastructure (redundancy, IP, SSL, load balancing, etc.).

This guide explains how to add a free extension from Elegant Themes (Monarch, Divi Builder, Bloom, etc.) or a theme to an already installed WordPress site via the Infomaniak installer.

Prerequisites

• Your WordPress site must be installed via the Infomaniak WordPress tools to use these themes and extensions.
• The extensions can be added during installation (step 16 of this other guide) or later.
• To benefit from Elegant Themes support (customer service) you must subscribe to an Elegant Themes offer.

Add an Elegant Themes plugin

For this:

1. Click here to access the management of your WordPress site on the Infomaniak Manager (need help?).
   • If your site does not appear here, it means it was not installed via the Infomaniak tools… Refer to the prerequisites above.
2. Click directly on the name assigned to the product in question:
   
3. Click on the action menu ⋮ located to the right of the relevant Web Application.
4. Click on Settings for the application:
   
5. Click on Add under Extensions:
   
6. Activate the desired extensions.
7. Click on the Save button:
   
8. The extensions are then available in your WordPress admin interface:
   

Use an Elegant Themes theme

Take note of this other guide to install an Elegant Themes theme with Infomaniak.