This guide explains how to transfer an Infomaniak product from one Organization to another.

Preamble

• You can move almost all products subscribed with Infomaniak to a different Infomaniak Manager interface than the one on which the product is currently located; this is therefore an internal transfer.
• If your user has access to several Organizations it is even easier to send to one of them the product of your choice.
• This operation does not cause any interruption.
• The users currently having access to the selected products will not be transferred (and therefore may no longer have access to the products).
• The invoices for the selected products will not be transferred.
• kSuite cannot be transferred.

Generate a transfer link

Prerequisites

• Be Administrator or Legal Representative‍ within the Organization.

To transfer a product:

1. Click here to access product transfer management on the Manager Infomaniak (need help?).
2. Click on the Transfer products button:
   
3. Check the product(s) to be moved.
4. Read and accept the general terms.
5. Click on the Transfer button.

The transfer has started. Now, you have a choice:

1. Copy the transfer link.
2. Send it to the email address of your choice.
3. Complete the transfer by selecting one of the Organizations to which your user is attached, and the selected product will be transferred there:
   

Alternative method

In the case of a one-time transfer, you can also go directly to the dashboard of the product in question and click on Manage (example in the image below). However, since this menu is not always present, it is better to prioritize the first method above, which also allows for batch transfer:

Refer to this other guide regarding Jelastic Cloud.

Receive the product

Once a transfer has started:

1. Click here to access the Organization that must receive the product(s) (the user must have administrative rights).
2. Run the link obtained in the first step above.
3. If necessary, select the destination Organization using the drop-down menu.
4. Read and accept the General Terms.
5. Click on the button Receive the product (if the button is not clickable, make sure you have selected the Organization).

Find an ongoing transfer at any time from the bottom icon on the left sidebar of the Manager Infomaniak:

This guide suggests solutions to resolve common issues and frequent errors that may occur when you try to display your website in https after activating an SSL certificate.

The web browser automatically displays the http version of the site when you try to access it via https

It is recommended to perform the following actions:

• Clear the cache of your applications or your site.
• Check that the pages and scripts of the site do not contain redirects to the http version of the site.
• Check that the site's .htaccess file does not contain redirects to the site's http version.
• Set the https address of the site as the default:
  • with WordPress Infomaniak
  • for other cases

The website displays poorly (missing images, unsupported stylesheets, etc.) or displays a warning in the address bar

It is recommended to perform the following actions:

• Clear the cache of your applications or your site.
• Check that the pages and scripts do not point to external resources in http; the site whynopadlock.com can help you identify the unsecured elements of your site.
• Also refer to this other guide on this topic.

"This web page has a redirect loop", "ERR_TOO_MANY_REDIRECTS"

If your web browser displays this error, it is recommended to perform the following actions:

• If the site runs on a web application like WordPress or Joomla, disable the extensions one by one to identify the problematic one.
• Check that the pages and scripts of the site do not contain redirects to the http version of the site.
• Try to disable HSTS.
• If **Prestashop** is used, you need to activate SSL **on all pages**:
  1. Add your SSL domain:
     • Go to Preferences > SEO & URLs.
     • In the "Shop URL" section, enter your site address in the "SSL Domain" field (without the https://, just www.domain.xyz).
  2. Activate SSL:
     • Go to Preferences > General Settings.
     • At the top of the page, click on "Click here to use the HTTPS protocol before activating SSL mode."
     • A new page will open with your site in secure HTTPS version.
  3. Force SSL usage on the entire site:
     • Go back to Preferences > General Settings.
     • Set the "Enable SSL" option to YES.
     • Also set "Force SSL usage for all pages" to YES.

An old SSL certificate is displayed - clear the SSL cache

Web browsers cache SSL certificates to speed up navigation. Normally, this is not a problem. However, when you develop pages for your website or install a new certificate, the SSL state of the browser can hinder you. For example, you might not see the padlock icon in the browser's address bar after installing a new SSL certificate.

The first thing to do in this case is to make sure that the domain is correctly pointing to the server's IP address (A and AAAA records) and if it is still the wrong SSL certificate that is returned, clear the SSL cache:

• Chrome: go to Settings and click on Settings. Click on Show advanced settings. Under Network, click on Change proxy settings. The Internet Properties dialog box appears. Click on the Content tab. Click on Clear SSL state, then click OK. Find other tips in this other guide.
• Firefox: go to History. Click on Clear Recent History then select Active Logins and click on Clear Now.

Loss of CSS formatting

If the website displays without CSS styling, analyze the page loading with the browser's Console. There might be mixed content errors related to your .css styles, which you will need to resolve to load them correctly again.

Cloudflare

If you use Cloudflare, refer to this other guide on the subject.

DNS Fast Anycast replicates your domain's DNS worldwide to reduce latency and increase the availability of your websites.

Introduction

• With DNS Fast Anycast, the DNS of your domain are replicated across several Points of Presence (POP) around the world (list below).
• No matter where your visitors are located, they are redirected to the nearest DNS server to them, which on average increases (DNS resolution) the speed of access to your site by 34%.
• Moreover, if one of your DNS servers becomes unavailable, the nearest server automatically takes over, allowing your visitors to continue accessing your site.
• The replication of your domain's DNS is automatic and no modification of your code is required.

Manage DNS Fast Anycast

Prerequisites

• DNS Fast Anycast is compatible with all websites, regardless of your hosting provider.
• All you need is a domain name managed by Infomaniak: transfer the management of your domain to Infomaniak if necessary
  • Refer to this other guide to manage external domains.

To access the DNS Fast Anycast option:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Activate DNS Fast Anycast from the dashboard:
   

POP - 'Point of Presence'

By activating DNS Fast Anycast on your domain, your DNS will be automatically replicated in the following points of presence:

Network 1

New York, USA (2x)
Paris, France (2x)
Warsaw, Poland (2x)
Dublin, Ireland (2x)
Singapore (2x)
Johannesburg, South Africa
Stockholm, Sweden
Vienna, Austria (2x)
Frankfurt, Germany (2x)
London, United Kingdom
Dallas, USA
Los Angeles, USA (3x)
Amsterdam, Netherlands
Sydney, Australia
São Paulo, Brazil
Miami, USA (2x)

Network 2

Hong Kong, China
San José, USA
Dallas, USA
Reston, USA
Chicago, USA
Seattle, USA
London, United Kingdom
Frankfurt, Germany
Amsterdam, Netherlands
Vienna, Austria
Toronto, Canada
Sydney, Australia
Sāo Paulo, Brazil
Johannesburg, South Africa
Miami, USA

The points of presence are distributed across two networks that are used randomly when one of your visitors accesses your website.

This guide can help you identify and correct most 404 errors or blank page, website not displaying, when you type the address of your site in the browser's address bar and it is impossible to reach the hosting.

To check absolutely

At your level, it is strongly recommended to…

• … check the Internet connection: visit a site like https://www.ch.ch or https://www.microsoft.com and if these addresses are not visible via a browser then you should contact your ISP (Internet Service Provider) because the problem is with your Internet connection
• … clear your web browser cache to refresh the page that does not seem to want to display and maybe then it will become visible; learn more
• … check if your site is visible to others: ask someone outside your network to test access to your site on the Internet or use the site https://downforeveryoneorjustme.com which will tell you in English if the site is down (out of service) just for you, or for everyone
• … use a proxy to connect to your website from another location on the planet
• … check that the domain name has not expired; be sure to distinguish between the domain name and the hosting, as these two entities are distinct: you can have fully functional hosting with Infomaniak (to ensure this, log in to the Manager) and an expired domain name (e.g., due to non-payment of invoice), so perform a "WHOIS" and contact the domain registrar if necessary
• … check the configuration file of your script/CMS if you have one to verify the connection information (database name and address - username and password); learn more

If a problem persists...

You need to contact Infomaniak support in writing with at least the following information:

1. name of the hosted site
2. your public IP address at the time of testing (visible on https://www.infomaniak.com/ip)

This guide explains how to redirect a domain name directly to another or how to automatically send visitors to your website to another page address (internal or external URL).

Introduction

• To redirect traffic, you will need to act…
  • … or on the domain name itself (it must be hosted by Infomaniak and its DNS must be Infomaniak's as well),
  • … or on the code present in your pages (page .htaccess, homepage, etc.) if you have a website.
• Make your life easier! If needed, **local partners recommended by Infomaniak can handle these procedures**. Launch a **free call for tenders**. They take care of everything, freeing you from the technical details.

Act on the domain name

via Web Redirection Tool

The tool available on the Manager allows you to easily redirect the domain name (or subdomain) to the Internet address of your choice.

via DNS modifications or A record

Change the DNS of the domain name or modify its A/AAAA records to direct web traffic to another provider.

Act on the page code…

… via HTML code to insert

Insert this line of code between the <head> and </head> tags of your homepage (usually named index.html):

<meta http-equiv="refresh" content="5;url=INSERT-HERE-NEW-URL">

Replace 5 with the desired wait time in seconds (0 for immediate redirection).

The search engine Google indicates that it is preferable to use a 301 redirect on the server side (read more below). The W3C also advises against using it.

… via PHP code to insert

If the site page has a .php extension, insert this header function call at the very top of the file:

header("refresh: 5; url=INSERT-HERE-NEW-PAGE-URL");

… via .htaccess file

To redirect all traffic targeting your site (regardless of the page called) to another address, insert this into the .htaccess file at the root of your site:

RewriteEngine On
RewriteRule ^(.*)$ INSERT-HERE-NEW-URL/$1 [R=301]

To target the page that should be redirected:

Redirect permanent /ancienne_page.html insérer ici adresse URL de destination

Redirectpermanent, Redirect permanent and Redirect 301 are equivalent commands.

Here is another example of redirecting a sub-section to the homepage (this directive has the advantage of working with "deep links" unlike a permanent redirect):

RewriteEngine on
RewriteRule "old/path/url "/" [L]

Refer to this other guide on this topic.

This guide provides indications that can help you optimize the search engine ranking of your site, such as Google.

Preamble

• Infomaniak is one of the most high-performing hosts in the French-speaking market, which contributes to the good referencing of your sites.
• However, Infomaniak will not intervene in the content or development of hosted sites.

Search Engine Optimization (SEO)

Natural referencing (Search Engine Optimizationis the optimization of a website to ensure that your site is visible in search engines based on certain keywords entered by users. The efforts you invest in SEO will have a long-term impact.

Some technical tips to optimize your natural search engine optimization:

• Install an SSL certificate on your site.
• Enable gzip compression to speed up your site's loading.
• Compress the images on your site with software (FileOptimizer, Imageoptim) or an online service like Imagify.

To learn more, check out the Infomaniak guide on natural referencing.

Google has also updated its guide "Bien débuter en référencement naturel (SEO)" in 2024, with new fundamental "best practices" to optimize your visibility on the search engine.

Paid search (SEA)

Paid search (Search Engine Advertisingis the purchase of sponsored links in advertising spaces with the aim of positioning your site quickly on specific keywords. The goal is to place the best bid on keywords with good targeting to have the best chance of being visible at the best cost. The efforts you invest in SEA will stop having a direct impact as soon as you stop your advertising campaigns.

This guide is for you if you encounter the error The web host does not exist when visiting a site address on a Web Hosting Infomaniak.

Preamble

• This type of error usually occurs because your domain name is not properly linked to your site (your domain name is likely pointing to the wrong IP address or is misconfigured).
  • Example: a domain abc.xyz that is misconfigured and points to a Starter hosting in IPv4, and to a shared hosting in IPv6…

Solving a Domain - Website Linking Issue

To get your site back online:

• Check the DNS zone of your domain name, especially its A records.
• Correct them if necessary by entering the IP address of your hosting.
  • Any DNS addition or modification can take up to 48 hours to propagate.

For this, the easiest way is to use the DNS Diagnostic tool Infomaniak to automatically correct the pointing, by previously grouping the products in the same Organization if necessary.

This guide presents the vulnerability detection tool for your Web Hosting.

Introduction

• There are thousands of cyber threats and if your website were to be infected, your business could suffer, not only due to its unavailability, but also due to the loss of trust from your visitors and customers.
• The tool offered by Infomaniak is a free and complementary protection to the antivirus that protects all Infomaniak hosting against malware and security vulnerabilities.

How this service works

The tool works behind the scenes to detect potential security issues. These vulnerabilities can allow malicious individuals to alter the content of your sites, which would harm your reputation with your clients and search engines.

If you do not take any action within 7 days of detection, the tool automatically corrects security vulnerabilities in the majority of CMS and/or quarantines malicious software without affecting the proper functioning of your sites.

If needed, it is possible to…

• … cancel a security correction
• … completely disable the detection service

Following detection by the tool, it is also recommended to check your entire hosting if you notice suspicious file modifications that the protection may not have detected automatically.

A second tab allows you to analyze and display outdated applications and extensions on your hosting:

Data Privacy

Like Infomaniak, the tool is compliant and respects the General Data Protection Regulation of the European Union: the analyses are performed locally on Infomaniak's servers. The content or signatures of the scanned files are not transmitted outside of the infrastructures.

In accordance with the privacy policy, the data processed is limited to the strictly necessary and concerns the username, email address, path as well as the name of the files, mainly in order to be able to communicate the detections to the client.

This guide explains how to change the password of a MySQL / MariaDB database for a Web Hosting.

Preamble

• Refer to this other guide if you are looking for information about updating connection details (scripts, sites...) related to a database password change.
• A database user created following the installation of a Web Application (offered by Infomaniak) cannot be modified (a lock icon appears next to it, see point 5 below).
• To access the database to which it is attached, you must create a new database user with the password of your choice and then grant it rights to the desired database.

Change the MySQL MariaDB etc. password.

To do this, you need to act on the user associated with the database in question and change their password (without having to provide the old one) from the Infomaniak Manager:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Databases in the left sidebar.
4. Click on the Users tab.
5. Click on the action menu ⋮ located to the right of the relevant item.
6. Click on Edit:
   
7. Click on Change the password.
8. Enter the desired new password.
9. Click on the Save button:
   
10. If necessary, you can configure the new rights for accessing the existing databases on the hosting.

This guide explains how to order a Web Hosting at Infomaniak.

Order new Infomaniak Web Hosting

To order a first web hosting:

1. If necessary, create a user account.
2. Click here to access the Infomaniak Manager.
3. Click on Hosting (Web & Domain universe):
   
4. Once on the Shop, enter the domain name of your hosting and click on Search (even if you already manage it with another registrar).
5. Two scenarios are then possible:
   1. You do not yet own the domain name: click the Next button.
   2. You own and manage your domain names with another registrar: click on the action menu ⋮ to Order hosting only.
6. Choose the hosting that suits you.
7. Click on Next.
8. Complete the order.

You are already a customer and you already have hosting

To order additional hosting:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click on the supermarket cart icon: