This guide explains how to migrate an old Infomaniak accommodation (old 60GB) from the current offer.

Preamble

• The new accommodation Infomaniak are much more performance, flexible and secure.
• In any case, your current site remains visible to your visitors the time of migration:
  • It is you who decide, within a month, when you will definitely want to switch to the version of the website that has been copied or rebuilt on the new servers.
     

Migrating old accommodation on the current offer

Access old-generation web hosting:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click on the action menu ⋮ located to the right of the element concerned.
3. Click on Change offer:
    
   
    
   • If you do not see the "Change Offer" button, make sure you are connected to an account with l es billing fees.

Follow carefully the guide adapted to your situation:

1. Keep your current site ( recommended)
2. Clear the content of your hosting and create a new site ( ideal for starting from 0)
3. Keep your current site and switch to a Cloud Server

This guide explains how to manage the content of a web hosting by accessing the server via the FTP protocol or command line (CLI) securely using SSH.

Introduction

• When creating an FTP account, you have a choice between two types of accounts:
  1. A FTP + SSH account gives the user in question access to all the content of a hosting and allows them to manage it via FTP and SSH.
  2. A FTP account allows you to restrict a user's access to a folder and its subfolders; if you manage multiple sites on the same hosting, this allows you to distribute site management among several webmasters, for example.
• From the Infomaniak Manager, it is also possible to connect quickly without specifying a particular account.

Manage FTP accounts and access

To access the Websites to manage the FTP part:

1. Click here to access the management of your hosting on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the hosting in question.
3. Click on FTP / SSH in the left sidebar:
   
   • From this point on, either…
     1. … click the Add button to create a new FTP/SSH account,
     2. … click on the name of the relevant account to change its password,
     3. … delete an account from the action menu ⋮ to the right of the relevant item.

Configure an FTP software/client

With an FTP software/client like Filezilla or CyberDuck, manage files truly via FTP without limits (possibilities of background work, resumption of transfers after interruption, bandwidth limitation, etc.).

Refer to this other guide if you are looking for information about configuring an FTP client software.

This guide explains how to use the file manager Web FTP which allows you to easily and quickly manage the content of your Web Hosting.

Preamble

• The online service Web FTP / FTP Manager allows you to…
  • … create files.
  • … browse directories.
  • … transfer files smaller than 48 MB* between your computer and the server:
    • to exceed this limit and for background work possibilities, resume transfers after disconnection, bandwidth limitation, etc. use an FTP software/client like Filezilla or CyberDuck!
  • … handle existing files (copy, rename, move, delete, …).
  • … edit and view text, php and html files smaller than 1 MB.
  • … compress and decompress zip files.
• With Web FTP it does not require any special access as long as you have management rights for a hosting service present in the Infomaniak Manager.

Access the server via Web FTP

To quickly access the site's server via FTP or SSH:

1. Click here to access the management of your web hosting on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant hosting.
3. Click on FTP / SSH in the left sidebar.
4. Click on the SSH web or Web FTP buttons available:
   

Multiple file upload

It is not possible to upload folders due to the technology used, which does not support it.

Multiple file selection is however possible, which allows sending a large number of files at once in a previously created folder.

Alternatively, you can consider uploading a zipped folder (.zip) and extracting this archive once on the server, using the same WebFTP tool.

This guide offers solutions for errors of the type “Malicious site! The website has been reported as a malicious site and has been blocked based on your security preferences” ("STOP! This Website Can Harm Your Computer!" in English).‍

Who put this message?

This error message or warning…

• … IS NOT added by Infomaniak.
• … is generated by Google based on its own criteria, using notably https://www.stopbadware.org/.
• … may no longer appear directly because…
  • … you are no longer indexed by Google.
  • … you are using a browser that does not rely on Google's checks.

What to do?

If this does not concern the site you are managing, refer to Google's help on this subject.

If the site is yours, take note of the advice below:

• Check the source code of the published page: there is likely additional code compared to the still healthy pages; it could be a malicious iframe or any inclusion…
• On the page in question, click the button "Why was this site blocked?" and follow the instructions…
• Familiarize yourself with the Google documentation on this topic.
• Monitor the vulnerability detection tool which could resolve the issue in the meantime.

This guide explains how to change the PHP version available for the sites on your Web Hosting Infomaniak.

Preamble

• It is possible to switch from an old and potentially vulnerable PHP version to a recent one, but you will no longer be able to revert to this vulnerable version for security reasons.
• The change is effective immediately and permanently.
• Refer to this other guide if you are looking for information about configuring the PHP version used in SSH.
   

Change the PHP version used for a website

It is possible to easily modify the PHP version used for an entire website:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on ‍ More information.
4. Click on Modify:
   
5. Select the desired PHP version:
   
6. Click on Save at the bottom of the page to save the change.

This guide explains how to add a MySQL/MariaDB database, create or modify users and how to find all the necessary parameters to configure your scripts and CMS on a Web Hosting.

Manage databases

To access the database management page of your hosting:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Databases (or MariaDB if necessary) in the left sidebar:
   

Databases

Under the Databases tab, you can:

• Create a MySQL/MariaDB database by clicking the Add a database button.
• Import, export or restore a MySQL database by clicking on the dropdown arrow ‍ to the right of the Add button.

Users

Under the Users tab, you can:

• Create a MySQL/MariaDB database user by clicking the Add user button.

Configuration information

This is also where you will find the required information to configure CMS or web applications:

• The name of a database (for example XXXX_dbname)
• The username of a database (for example XXXX_username)
• The password for the database username (the one you chose when creating the MySQL/MariaDB user reset if you have forgotten it)
• The MySQL/MariaDB server for databases / the host name / hostname (for example XXXX.myd.infomaniak.com) with its version (5.7 for example)

User rights, shared servers & Cloud

• With read permissions: “SELECT”
• With write permissions: "INSERT, UPDATE, DELETE, CREATE TEMPORARY TABLES, LOCK TABLES"
• With admin rights: "CREATE, DROP, INDEX, ALTER, CREATE VIEW, SHOW VIEW, REFERENCES"
  • + "CREATE ROUTINE, ALTER ROUTINE, EXECUTE, TRIGGER, EVENT" on Cloud Server only (refer to this other guide for more information)
• With no rights: the user will not see the database appear in phpMyAdmin

Web application databases

• Refer to this other guide about WordPress.
• Refer to this other guide about Joomla.

This guide explains what you need to determine as a website visitor if you encounter a 403 error in order to resolve the issue.

What is the 403 error?

The HTTP 403 error code generally means that access to a resource is denied to the client by the server.

In which case does this error occur?

The user is not authenticated: the server requires the user to identify themselves to access the resource. This can be the case for private pages requiring authentication, for example.

The user is authenticated but does not have the necessary permissions: the server recognizes the user but does not authorize access to the requested resource due to permission or role restrictions. This cause of error 403 may be an incorrect permission issue, on a folder or a file. For a folder, the error message is of type "403 Forbidden", for a file, "failed to open stream: Permission denied". In this case, you must check that the permissions of your folders/files are correct, namely a minimum of 644 for a file and 755 for a folder. Learn more

The user's IP address is blocked or restricted: the server may block access to a specific IP address for security reasons, protection against attacks... Learn more

The requested resource does not exist on the server: in this case, the server returns a 403 error instead of a 404 error to avoid disclosing confidential information. If you are trying to access your homepage or a part of your site by entering an address of the type www.domaine.xyz or www.domaine.xyz/dossier/ make sure there is a homepage named "index.html or .htm or .php" placed in the correct location (at the root of your FTP space, in the /web directory, or in the /dossier/ directory). Learn more

Moreover, check that there are no uppercase letters in the file name, all file names or folders present must be in lowercase, without accents or spaces.

Script-related error: if you were running a script, filling out a form, or uploading a file online and you receive this type of message:

Accès interdit!
Vous n'avez pas le droit d'accéder à l'objet demandé.
Soit celui-ci est protégé, soit il ne peut être lu par le serveur.
Si vous pensez qu'il s'agit d'une erreur du serveur, veuillez contacter le gestionnaire du site.
Error 403

The cause may be a filter that prevents the unwanted use of scripts by spammers. Indeed, the Infomaniak antivirus blocks the uploading of files via scripts or via FTP. This concretely means that when a hacker sends a file identified as a virus via a form, an unsecured script or via FTP, its installation is directly blocked, the file is not uploaded to the server and the upload generates a 403 error.

In case of a false positive, contact Infomaniak support by providing the URL of the page where you encounter this error message to precisely diagnose the origin of the problem.

However, there are many other cases in which you might receive a "403 forbidden" message for various reasons (PHP scripts, Perl, mod_security, .htaccess, ...).

This guide explains how to view information about visitors who have accessed your Web Hosting (traffic stats).

Introduction

• The result is presented in a simple format enhanced with graphs, allowing for easy interpretation.
• Annual, monthly, daily, and hourly statistics are displayed by site, HTTP address, referring site, country, etc.
• Refer to this other guide if you are looking for information about access logs.

Accessing visit statistics

To view the traffic statistics:

1. Click here to access the management of your product on the Infomaniak Manager (need help?)
2. Click directly on the name assigned to the product in question.
3. Click on Statistics in the left sidebar.

Then, the top section allows you to select:

• A: the site in question
• B: the type of desired statistics
• C: the period
• D: more details
  

The page accessible under "Details" also allows you to download the statistics to be interpreted by a third-party tool:

Explanations of terms

There is no distinction between humans and robots. You can also use tools like Matomo, Open Web Analytics, Google Analytics, etc.

Meaning of "Commercial (com)" in the list of countries

When you view the statistics under "Geographic Zones", you will notice that "Commercial" represents a significant portion of the traffic. This category includes users connected to the Internet via Internet Service Providers (ISPs) with a .com domain in their address. It is difficult to determine which country or countries are represented by .com because this extension is used by several ISPs from different countries. Moreover, the "Commercial" category may also include businesses using .com addresses regardless of their actual geographic location.

As for the "unresolved" addresses, they correspond to IP addresses that cannot be resolved to a specific geographic location. These addresses may result from various reasons such as ISP privacy settings or virtual private networks (VPN). They therefore remain undetermined in the geographic location statistics.

This guide explains how to add an additional website to an existing Infomaniak hosting plan.

Introduction

• The hosting can be on a shared web hosting plan or on a Cloud Server Infomaniak.
• The additional site can be either:
  • a second domain name (e.g. domain2.xyz),
  • or a subdomain (e.g. abc.domain.xyz) of a domain name you already own.
• In this multisite/multidomain management (virtual host), the total disk space and resources of your hosting are shared among your sites/subdomains.

Access site management

Prerequisites

• If the 20 website slots offered in the web hosting are already in use, order additional websites.

To access a web hosting plan to add a site:

1. Click here to access the management of your products in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click the blue Add button.
   
4. Choose the optional content for the new site (A)‍ or no specific installation (B)‍:‍
   
5. Click on Next.
6. Choose the domain type to assign to this new site:
   1. an already acquired domain name
   2. a subdomain created from an already acquired domain name
   3. an available domain name and to order
7. Enter the domain name (domain2.xyz, for example) or the subdomain.
   
8. Choose the advanced options if needed, including:
   1. By default, the new site is added to the directory /sites/domain2.xyz on your FTP server.
   2. To manually set a different directory, check Set location manually and specify the path and name.
   3. Create a new folder if necessary:
      
9. Click on Continue.

The Student Program allows you to obtain 1 Web Hosting and 1 kSuite Standard for free to develop your digital skills during higher education.

Preamble

• A domain name is required for the proper functioning of the products and this remains paid.
• Offer valid only in the following countries: Switzerland, France, Belgium, Germany, Italy, Austria, Spain, Canada.
• Offer reserved for new hosting orders (does not apply to orders already in progress or renewed orders).
• 1 Web Hosting (= storage for 20 Websites on 250 GB of SSD space) and 1 Standard kSuite offered per person.
• The student must be of legal age (or have parental authorization).
• The student must be able to prove their status with a valid registration card and a valid ID card:
  • student card or school certificate: it must be up-to-date and show the school, the current school year as well as your first and last name
  • ID card (front/back): it must be valid with a clear and readable photo
  • your official student email address: it is provided by your school, e.g.: prenom.nom@votre-école.com
• The duration of the offer depends on the validity period of the registration card and will not exceed 4 years in total.

Get free online hosting

To take advantage of this offer, familiarize yourself with the offer page and prepare the required documents.

Discover the other free Infomaniak services!