burger
infomaniak
infomaniak
cloud-computing-logo
Cloud Computing
web-domain-logo
Web & Domains
event-marketing-logo
Events & Marketing
  • Our products
    • Collaborative tools icon chevron
    • Web & Domains icon chevron
    • Cloud Computing icon chevron
    • Events & Marketing icon chevron
    • Streaming icon chevron

      ksuiteCollaborative suite

      Discover the collaborative suite → Discover →
    • kSuite Professional email, sovereign cloud and AI for sustainable performance
    • kSuite The suite for secure communication, storage and sharing
    • kdrive
      kDrive Store, collaborate and share your files
    • mail service
      Mail Service Create your email addresses with your domain
    • kChat
      kChat Communicate live with your teams
    • kmeet
      kMeet Organise your meetings online in complete security
    • swisstransfer
      SwissTransfer Send your files up to 50 GB free of charge.
    • kpaste
      kPaste Share and encrypt your sensitive information
    • ksuite
      Custom Brand Control the brand image of your products
    • kChat
      Chk Link reducer & QR code generator
      Find the web hosting solution you need
    • Domain name
      Domain name Reserve your domain name at the best price
    • Site Creator
      Site Creator Create your website with ease
    • web hosting
      Web Hosting Create your website with over 100 CMS
    • web hosting
      Wordpress Hosting Create your WordPress website easily
    • Cloud Server
      Cloud Server Power up your sites with guaranteed resources
    • Node.js Hosting Create a dynamic, interactive site with Node.js
    • SSL Certificat
      SSL certificates Secure your websites with an EV or DV certificate
    • Options
    • Domain privacy
      Domain Privacy Protect your domains’ private data
    • DNS Fast Anycast
      FastAnycast DNS Speed up your site access times
    • Dyn DNS
      DynDNS Access your devices remotely
    • Dyn DNS
      Renewal Warranty Secure your domains against loss and theft
      Find the right Cloud Computing solution

      Cloud services

    • public cloud
      Public Cloud (IaaS) Create your projects in a high-end, ultra-competitive Cloud
    • Cloud Server
      VPS Cloud Create a Windows / Linux server
    • Kubernetes service Deploy your containerised apps on a large scale.
    • VPS Lite
      VPS Lite Create a Windows/Linux server at a low cost
    • Database Service Manage your databases with a managed solution
    • jelastic cloud
      Jelastic Cloud (PaaS) Create your own customised environments
    • Other services

    • llm api
      AI Tools Boost your productivity with our sovereign AI
    • swiss backup
      Swiss Backup Back up your devices in the Cloud
    • nas synology
      NAS Synology Rent a NAS in our secure data centers
    • High availibility
      Very High Availability Create a multi-data center infrastructure with customised SLAs
    • Housing
      Housing Install your servers in our data centers
    • Auth Add a privacy-friendly login method to your apps
      Infomaniak Events, the independent local events portal
      Online ticketing service with a wide choice of concerts, shows and events.
    • online shop
      Ticketing Create your ticketing service and sell tickets
    • kdrive
      Access Control Control access to your events with ease
    • kdrive
      Guest manager Automate your event invitations
    • kdrive
      Newsletter Send your newsletters at competitive prices
    • Streaming radio
      Streaming radio Create and broadcast your own live radio station online
    • streaming video
      Video-Streaming Create and broadcast live events and TV online
    • VOD and AOD
      VOD & AOD service Host and broadcast your recordings without limits
  • Resources
    documentation icon Documentation
    Guides & tutorials
    API documentation
    special offers icon Special offers
    Get started for free
    Student programme
    Become an affiliate
    partner program icon Partner programme
    Find a partner
    Become a partner
    support icon Support & contact
    Contact Support
    Premium support - 24/7
    Contact our sales department
    Hiring an expert
    Migrate to Infomaniak
  • About us
    forest
    icon Ecological commitment
    We pollute. But we are taking action to reduce the footprint of our services and infrastructure
    Discover our commitment →
    icon About Infomaniak
    Our vision, our values
    Our teams
    Infomaniak is recruiting
    Press and communication
    Blog and news
    icon Security
    Data confidentiality
    Bug Bounty Programme
  • Get started for free
    Sign in
  • search-icon
    close-icon
      icon

      Would your needs exceed our solutions? To find out, contact us so that we can advise you personally.

      Our flagship products:
  • search-icon
  • Get started for free
    Sign in
Price Price

Knowledge base

1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!

Knowledge base FAQ - Knowledge base Page 11/1
    10 FAQ(s) found
    Order a Starter product (Mail Service / Web Hosting)

    This guide explains how, after purchasing a domain name from Infomaniak, to get for free a Mail Service + Web Hosting.

     

    Preamble

    • For each domain name registered or transferred with Infomaniak, you can benefit for free:
      1. of an email address that gives you access to the Mail app Infomaniak
      2. and a 10 MB Web space for a basic page.
    • It is also possible to have a free Mail Service while having a paid Web offer, or vice versa.
    • Instead of a Mail Service of type Starter, it is recommended to order a kSuite (for example the Standard 1 user offer which is free).

     

    Activate the Starter Mail + Web offer

    Prerequisites

    • Own a domain name with Infomaniak (a DNS zone is not sufficient).
      • If necessary, order or transfer a domain.
    • Depending on the type (Mail or Web) desired, not to have a corresponding product already associated with the domain name and this in any existing Infomaniak Organization.

    To order a Starter Mail Service and Starter Web Hosting included with each domain:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the relevant product.
    3. Click on the Connect a service button:
    4. Click on Create an email address:
    5. Click on the search field, then on Order an Email Service:
    6. Click to select the free email address on the Shop Infomaniak (as below) and click the Next button at the bottom right to proceed with the order:
    7. Click to select the basic Web page on the Shop Infomaniak (as below) and click the Next button at the bottom right to proceed with the order:

       
    8. Complete the order:
      ‍
    9. Go back to your Manager Infomaniak to discover and use your new products.
     

     

    Using your Starter products

    • Create the desired email address on your Starter Mail Service.
    • To use the 10 MB Web space and create a basic web page on your Web Hosting Starter, use:
      • the page editor
      • or the FTP file manager to manage your HTML pages
      • or any FTP software/client with the classic FTP protocol

     

    Evolve a Starter offer

    • Modify a Mail offer (click here).
    • Modify a Web offer (click here).


    Updated 16.06.2025 Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Resolve a 429 or 503 error (related to the Web Server)

    This guide details errors of type Rejected, too many connections from this host if they occur while visiting a website.

     

    Error origins

    429 Too Many Requests

    This error occurs when the server is overwhelmed by a large number of requests in a short period of time, which can be due to heavy site usage or abuse.

    503 Service Unavailable

    This error can be caused by several factors, including planned maintenance work on the server, server overload due to high traffic, or the execution of a script that exceeds the server's resource limits.

    Rejected, too many connections from this host

    This error occurs when the server rejects connections due to a high number of simultaneous connections from the same IP address. Check the "Access and error logs" on your hosting dashboard to find multiple entries in the following format:

    [Fri Sep 02 11:40:31] [error] [client 222.111.123.123] Rejected, too many connections from this host. (vhost:domain.xyz uri:/js/modules/blocktopmenu/js/superfish-modified.js current:34 limit:30	
    
    [Fri Sep 02 11:40:31] [error] [client 222.111.123.123] Rejected, too many connections from this host. (vhost:domain.xyz uri:/js/modules/blocktopmenu/js/hoverIntent.js current:34 limit:30	
    
    [Fri Sep 02 11:40:31] [error] [client 222.111.123.123] Rejected, too many connections from this host. (vhost:domain.xyz uri:/js/modules/productscategory/productscategory.js current:34 limit:30	
    
    [Fri Sep 02 11:40:31] [error] [client 222.111.123.123] Rejected, too many connections from this host. (vhost:domain.xyz uri:/modules/feeder/rss.php current:35 limit:30	
    
    [Fri Sep 02 11:40:31] [error] [client 222.111.123.123] Rejected, too many connections from this host. (vhost:domain.xyz uri:/js/modules/favoriteproducts/favoriteproducts.js current:34 limit:30	

    In this example, the IP 222.111.123.123 is making 30 simultaneous connections on each page, and is therefore automatically rejected as this may resemble an attack or scan.

     

    Resolution paths

    Some ways to resolve these errors:

    • Check the scripts that make multiple connections to the server to display data.
    • Optimize the relevant script(s) so that they require fewer resources.
    • Increase the limits of the concerned site to allow the script to do everything it needs to do and/or limit the number of simultaneous connections (especially on a Cloud Server where the limits — RAM, execution time, simultaneous connections — can be significantly increased).
    • Migrate your hosting to a Cloud Server.


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Enable MariaDB to replace MySQL

    This guide explains how to migrate a Web Hosting from MySQL to MariaDB.

     

    Preamble

    • MariaDB is an enhanced version of MySQL, featuring numerous powerful integrated features and many improvements in terms of usage, security, and performance:
      • MariaDB has a larger connection pool supporting up to 200,000 connections, while MySQL has a smaller connection pool.
      • When comparing the performance of MariaDB and MySQL, it is noted that replication is faster in MariaDB and slower in MySQL; MariaDB is generally faster than MySQL.
      • MariaDB is Open Source, while MySQL uses proprietary code in its Enterprise edition.

     

    Using MariaDB to replace MySQL

     

    The update to MariaDB is irreversible and all sites on your hosting will then run on this version of MariaDB. Check the compatibility of your scripts before proceeding.

    To migrate a Web Hosting to MariaDB:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the relevant product.
    3. Click on Databases in the left sidebar.
    4. Click on the link Migrate to MariaDB.

    To migrate a Cloud Server, refer to this other guide about migrating to a new generation of Cloud Server.



    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Connect to a remote Oracle database

    Remote connection to an Oracle database is not available with shared hosting and servers.

    However, you can install OCI8 for PHP on VPS Cloud / VPS Lite.



    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Use unauthenticated (not recommended) email sending from a website

    This guide details sending emails from a website hosted by Infomaniak using the PHP function mail() which is disabled by default.

     

    Preamble

    • Infomaniak strongly discourages the use of the PHP mail() function for sending emails from your applications:
      • Emails will be considered as “unauthenticated” and will therefore be subject to limits.
      • Their deliverability will be affected, which can harm your website.
    • It is strongly recommended to use an authenticated SMTP sending method for your email sends from your applications; Infomaniak offers a corresponding service for this purpose.

     

    Specify the sender's address

    To ensure that messages are sent correctly from your CMS/web application (and to avoid errors such as Could not instantiate mail function or sender mismatch) it is necessary to specify a valid address in the site parameters on the Infomaniak side:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the product in question.
    3. Click on Manage under Advanced settings:
    4. From the General tab, enter an existing email address in the Sender Email field.
    5. Click on the blue Save button:

     

    Re-enable the mail function

    If you still want to use PHP's mail function, you will need to enable it for each of the sites in your concerned Web Hosting:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the product in question.
    3. Click on Manage under Advanced Settings.
    4. From the PHP / Apache tab, enable the mail function:
    5. Click on the blue Save button.

     

    PHP mail() examples...

     

    ... on WordPress

    Configure the sending of the default contact form included with Divi Builder:

    1. Log in to the WordPress admin panel.
    2. Go to the Divi editor of the page containing the contact form.
    3. Click on the Settings icon ‍ to configure the Divi contact form:
    4. Under EMAIL, enter the email address that will receive the form submissions and save:
    5. By default, when a visitor uses the form to contact you, you will receive an email from mail@le-nom-de-votre-site and if you reply, the recipient will automatically be the email address indicated by the visitor when filling out the contact form.

     

    ... on Prestashop

    Go to the advanced settings of Prestashop:

    1. Specify the SMTP mode.
    2. Enter localhost as the server.
    3. Enter the port 25.
    4. Do not specify a username or password.

     

    ... on Joomla

    Configuring email sending via PHPmail (not recommended) in Joomla:

    1. Log in to your Joomla site's administration panel.
    2. Go to Configuration then Server.
    3. Do not enter anything in the Site Email field:

    Unfortunately, this prevents any test send via the button, but it will work if you configure a contact form on your site. Click Save once the box is left empty.

     

    Reply-To address for PHP mail()

    When sending an email with PHP's mail() function, the return-path will be in the form of root@h2web3.infomaniak.ch for example. However, the Reply-To: header present in your form code allows you to specify a valid reply address.



    Updated 23.06.2025 Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Using an Elegant Themes extension on WordPress Infomaniak

    This guide explains how to add a free extension from Elegant Themes (Monarch, Divi Builder, Bloom, etc.) or a theme to an already installed WordPress site via the Infomaniak installer.

     

    Prerequisites

    • Your WordPress site must be installed via the Infomaniak WordPress tools to use these themes and extensions.
    • The extensions can be added during installation (step 16 of this other guide) or later.
    • To benefit from Elegant Themes support (customer service) you must subscribe to an Elegant Themes offer.

     

    Add an Elegant Themes plugin

    For this:

    1. Click here to access the management of your WordPress site on the Infomaniak Manager (need help?).
      • If your site does not appear here, it means it was not installed via the Infomaniak tools… Refer to the prerequisites above.
    2. Click directly on the name assigned to the product in question:
    3. Click on the action menu â‹® located to the right of the relevant Web Application.
    4. Click on Settings for the application:
    5. Click on Add under Extensions:
    6. Activate the desired extensions.
    7. Click on the Save button:
    8. The extensions are then available in your WordPress admin interface:

     

    Use an Elegant Themes theme

    Take note of this other guide to install an Elegant Themes theme with Infomaniak.



    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Delete a folder/file via SSH

    This guide explains how to delete a folder or file via SSH, which can be particularly useful when it is impossible to delete a file with an FTP software/client or the FTP Manager.

     

    SSH command to delete a folder/file

    Infomaniak disclaims any responsibility in case of data loss related to these instructions.

    To delete a file or a directory, you must use the rm command.

    To delete the files NomDuFichier.php and NomDuFichier.txt, you should for example execute the following command:

    rm NomDuFichier.php NomDuFichier.txt

    To delete a directory, you must first delete its contents and then use the following command:

    rmdir NomDuDossier/

    To delete all files in html format, you need to run the following command:

    rm *.html
     
    • Other useful commands (external link)


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Install Django on Cloud Server

    This guide concerns Django, an open-source web development framework in Python.

     

    Django Installation

    It is only possible to install Django on VPS Cloud / VPS Lite.

    Discover the various web hostings of Infomaniak.



    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Manage Gzip compression

    This guide explains how to enable compression of resources such as css, html, json, xml etc. on your chosen 'Web Hosting.

     

    Introduction

    • This way, you will reduce the size of the resources to be loaded by your visitors, which will have the effect of reducing the loading time of your web pages.
    • The .htaccess and .user.ini files will be automatically updated with the necessary directives.
      • As a security measure, a backup copy of these two files is made with each change.
    • Any change may take several minutes to take effect.

     

    Compress files with Gzip

    To enable compression with Gzip:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the relevant product.
    3. Click on the Advanced Settings button.
    4. Click on the APACHE tab.
    5. Enable the File Compression option.
    6. Click the blue Save button:

       
     
    It is possible to disable file compression by clicking the activation button again.

     

    Test compression

    It is possible to easily test the compression of your pages using tools like:

    • whatsmyip.org/http-compression-test
    • gidnetwork.com/tools/gzip-test.php
    • pagespeed.web.dev/analysis


    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Optimize content delivery (CDN)

    This guide explains how to activate a CDN to optimize an Web Hosting Infomaniak.

     

    Preamble

    • CDN stands for "Content Delivery Network" in English, which translates to "Content Delivery Network" in French.
    • A CDN stores a copy of your site's content (images, videos, CSS/JS files) on multiple servers spread geographically.
    • When a user accesses your site, the CDN delivers this content from the server closest to their location, thereby reducing load times:
      • Your site loads faster for visitors, which can reduce the bounce rate and improve the user experience.
      • By distributing the content, the CDN reduces the load on your main server, improving its performance and availability.
      • Some CDNs offer security features like protection against DDoS attacks and data security.

     

    Setting up a CDN

    To use a CDN, you will generally need to make adjustments to the configuration of your domain name, specifically at the DNS record level. This will direct the traffic of your website to the CDN's network of servers. In general:

    1. Create an account on the website of your chosen CDN and add your site to it.
    2. Modify the DNS zone of your domain name according to the instructions provided by the CDN.
    3. Test your site to ensure that the CDN is working properly.

     

    Cloudflare Specific Guide

    For customers who want to optimize their site against overloads caused by the intense passage of bots, the use of a CDN like Cloudflare is often recommended. The Cloudflare CDN allows you to optimize the performance and security of a website with the following features:

    • caching of a site's static content
    • minification of HTML, CSS and Javascript code
    • basic anti-DDoS protection
    • etc.

    To set up Cloudflare:

    1. If necessary, create an account with Cloudflare.
    2. Add the domain name of the site in question.
    3. Report **all** DNS zone records for the domain in question to Cloudflare (A, MX, TXT, NS records, etc.).
    4. In the Infomaniak Manager, modify the DNS of the domain in question with the DNS servers indicated by Cloudflare.
      • Configure DKIM and DNSSEC if necessary.
      • Any DNS addition/modification can take up to 48 hours to propagate.

    Note: mod_cloudflare is enabled by default on all paid web hostings.

    Enable Cloudflare Rate Limiting

    By default, Cloudflare acts as a mere intermediary between the site and Infomaniak, forwarding all requests to Infomaniak's servers. Thus, during traffic spikes or attacks, requests still reach the origin server, but with Cloudflare IP addresses, making it difficult to manage mitigation on a shared server.

    Implementing "rate limiting" rules in Cloudflare's web application firewall is now an effective solution offered. This feature limits the number of requests sent to the server, blocking aggressive scans and protecting the server from excessive overloads.

     

    And also…

    … Amazon CloudFront

    If you already use AWS services, CloudFront is easy to set up. Create a distribution, configure the settings and link it to your site.

    … Fastly

    Sign up on Fastly, configure your service by adding your site and setting the cache parameters. Fastly offers advanced configuration options.



    Link to this FAQ:
    Has this FAQ been helpful?
    Thank you for your feedback. Improve this FAQ?
    Please do not ask any questions through this form, it is only used to improve our FAQ.
    Please use our contact form for any question.
    Your message has been sent. Thank you for suggesting an improvement to this FAQ.
    Display more results If you cannot find an answer, contact us
    logo infomaniak
    Prices do not include VAT
    facebook
    twitter
    linkedin
    instagram

    Infomaniak

    About Infomaniak The team Infomaniak is recruiting Press space Infomaniak blog All certificates Products and offers Clients' opinions

    Support

    Assistance 7/7 FAQ and guides Premium Support Sales contact API REST Report abuse WHOIS Statuts Public Cloud Service status

    Partnerships

    Become a reseller Affiliate programme Directory of partners Requests for quotes

    Ecology

    Green hosting Certificates & awards

    Follow our development

    The email entered is invalid
    earth icon
    • EN
      • EN
      • DE
      • ES
      • FR
      • IT
    ©2025 Infomaniak - Legal documents - Legal notice - Data Protection - Privacy Policy - Site map - Manage your cookies
    bcorp-logo
    icann-logo
    swiss
    new-iso
    swiss-hosting
    logo infomaniak
    Prices do not include VAT

    Infomaniak

    About Infomaniak The team Infomaniak is recruiting Press and media Infomaniak blog All certificates Products and offers Clients' opinions

    Support

    Assistance 7/7 FAQ and guides Premium Support offer Sales contact API REST Report abuse WHOIS Statuts Public Cloud Service status

    Partnerships

    Become a reseller Affiliate programme Directory of partners Requests for quotes

    Ecology

    Green hosting Certificates & awards

    Follow our development

    The email entered is invalid
    bcorp-logo
    icann-logo
    swiss
    new-iso
    swiss-hosting

    facebook
    twitter
    linkedin
    instagram
    ©2025 Infomaniak
    Contracts - Legal notice - Data Protection - Privacy Policy - Site map - Manage your cookies

    Managers

    earth icon
    • EN
      • EN
      • DE
      • ES
      • FR
      • IT
    Your browser is outdated, security and browsability are no longer guaranteed. We recommend that you update it as soon as possible by clicking here.