This guide explains how to install the Acronis Agent on macOS for Swiss Backup even if the Gatekeeper application tries to block the installation and causes an error “install.pkg can’t be opened because Apple cannot verify that it does not contain malicious software”.

Allow Acronis in Gatekeeper

To do this:

1. Open the install.pkg file from Acronis so that the error appears.
2. Go to System Preferences (in the Apple menu).
3. Select Security & Privacy then the tab General if necessary.
4. A text appears regarding install.pkg, click on Open anyway.
5. Confirm your decision to open the file by clicking the appropriate button.

This guide concerns the management of users for Acronis backups with Swiss Backup.

Swiss Backup Administrator

Your account SBA-XXXX-ADMIN obtained after the configuration of Swiss Backup on the Infomaniak Manager has by default access to all licenses, devices, locations, and all the quota available to it:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. On the homepage, an administrator account will always see the management button, which will not be the case with a limited account:
   
3. This grants access to the section reserved for admin accounts (or "business manager" as visible on the platform acronis.infomaniak.com):
   

If you have acquired 2 licenses/devices and your total storage quota is 1 To for Acronis (for example):

• 1 Mobile
• 1 Server

your account SBA-XXXX-ADMIN can back up 1 mobile device and 1 server; the storage quota for the 2 devices will be shared, but limited to 1 To.

In the Acronis interface, you will see an "unlimited" quota, but it remains limited to the options you have chosen in the Manager Swiss Backup.

To better manage storage quotas and service quotas (licenses), create users on Acronis, this allows you to:

• manage quotas
• manage notifications
• change the backup frequency
  etc.

Add a user

There are two types of user accounts: administrator accounts and user accounts (read the 'Acronis help on this subject). Only an administrator account can add/remove users:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on Manage account in the left sidebar.
3. Click on Company Directors.
4. Click on the Users button.
5. Click on the +New button at the top of the page.
6. Fill in the information (read the Acronis help on this topic).

Delete a user

Warning:

• The deletion of the device is irreversible and all backed-up data will be deleted from Infomaniak servers.
• The machines associated with this user will be unregistered.
• All protection plans will be revoked from all machines associated with this user.

To delete the account:

1. Click here to access the Acronis Console with an Admin account.
2. Click on Manage account in the left sidebar.
3. Click on Company Directors (as in this example).
4. Click on the action menu ⋮ to the right of the relevant user in the displayed table.
5. Disable the account.
6. Once the account is deactivated, delete the account (from point 5 above).

Link device and user

Example

Storage 1 TB
Licenses 2 Mobiles, 1 Server, 1 VM

• SBA-XXXX-ADMIN (limited to the default quotas of the Infomaniak Manager)
• User1 (storage quota: 800 GB, service quota: 1 Mobile, 1 Server)
• User2 (storage quota: 200 GB, service quota: 1 Mobile, 1 VM)

To link a device to a user, download and install the Acronis agent on the device in question then confirm the registration with the correct account (SBA-XXXX-ADMIN, user1 or user2):

 

To resolve registration issues, refer to this other guide.

This guide explains how to install the Acronis Backup Agent for Swiss Backup on Apple Macs equipped with M1, M2... processors using an ARM architecture rather than the usual x86 architecture.

Refer to this other guide if you are looking for information about uninstallation.

Install the specific ARM Acronis Agent

To access the Acronis management interface:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on the user icon at the top right.
3. Click on Downloads:
   
4. Choose the client suitable for your machine:
   

Warning

If you take the version available from the left sidebar, it will not be compatible:

• Do not follow this method below as the version obtained will not be the correct one (Intel version):
   
   
  

This guide explains how to delete a Swiss Backup backup with Acronis, and the various scenarios that may be encountered during deletion. Also refer to this other Acronis guide on the subject.

Prerequisites

• At least one device must be registered (and online) with the same credentials used to create the backup:
  • For example, if the goal is to delete a backup made by SBA-XXXX-ADMIN but no device is online, simply download Acronis on another device and register it with the same user:
    
• Deletion requires free space:
  • Please consider increasing your user quota (help), once the deletion is complete, you can return the quota to the agreed level:
    
• Refresh the storage:
  • If a deletion was recently performed, please be patient, as the deletion may take some time depending on the size of the archive to be deleted; if the used storage space has not changed, refresh the backup location:
    

Delete an Acronis backup

To do this:

1. Access Backup Storage on the Cyber Protect console.
2. Select the location from which you want to delete the backups.
3. Select the backup archive from which you want to delete the backups.

Delete the entire backup archive

• Click on Delete.
• Deleting an archive of backups deletes all the backups in that archive.

Delete a specific backup from the backup archive

1. Click on Show backups.
2. Select the backup (restore point) that you want to delete.
3. Click on Actions > Delete:
   1. When deleting a backup archive, check the box then click on Delete to confirm your decision.
   2. When deleting a specific backup, click on Delete to confirm your decision.

Delete all backups related to a user

• Even if no device is online, you can Disable > Delete (refer to this Acronis guide for more information).

Delete incomplete backups (if any)

• Refer to this guide for detailed instructions.

Certificate

If the storage quota/deletion issue persists even after increasing the storage quota of the user in question, it is recommended to reinstall Acronis.

When Acronis is completely uninstalled, it deletes the certificate that may be causing this bug.

To manually delete the certificate without uninstalling Acronis:

1. Check its location and delete/move the certificate - refer to this other guide.
2. Restart Acronis Managed Machine Service - refer to this guide.
3. Run a backup or refresh the storage.
4. This will generate a new certificate and resolve the storage quota issue.

This guide explains how to delete a device (of the Cloud backup type) on Swiss Backup, the backup solution in an independent Swiss cloud.

Delete a device (Swift, S3, etc.)

To access Swiss Backup and remove one of the free backup locations:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question:
   
3. Click on the blue button Manage my devices (in the Cloud Backup Space section):
   
4. Click on the action menu ⋮ to the right of the relevant item in the displayed table.
5. Click on Delete device:
   
6. Confirm the deletion by entering the password to log in to the Manager and by checking the confirmation box.

To choose a new device on Swiss Backup, refer to this other guide

This guide details how to manually back up data using the MSP360 application (formerly CloudBerry macOS) via the S3 Compatible protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

It is also possible to use FileZilla (SFTP): refer to this other guide.

Prerequisites

• Have a Swiss Backup Infomaniak space with at least one available device quota for a Cloud backup.
• Add 1 device of type Cloud to obtain the S3 Compatible parameters.
• Download and install MSP360 (macOS).

Set up MSP360/CloudBerry

To configure a new backup:

1. Go to Settings:
   
2. Choose an S3 Compatible storage from the list below:
   
3. Fill in the fields according to the information specific to your device (refer to this other guide):
   
   • Display Name: the name of this storage space in the application.
   • AccessKey and SecretKey: the access keys generated from the email received from Infomaniak following the creation of the storage space.
   • Endpoint (or server URL): https://s3.swiss-backup02.infomaniak.com
   • The value of "bucket" remains default.
   • Validate by clicking on OK.

This guide details how to manually back up data using the Cyberduck application (macOS / Windows) via the S3 Compatible protocol on Swiss Backup the independent Swiss cloud backup solution.

It is also possible to use Cyberduck via Swift or FileZilla (SFTP).

Prerequisites

• Have a Swiss Backup Infomaniak space with at least one available device quota for a Cloud backup.
• Add 1 device of type Cloud to obtain the S3 Compatible parameters.
• Download and install Cyberduck (macOS / Windows).
• Familiarize yourself with the official documentation https://docs.cyberduck.io/protocols/openstack/infomaniak/.

Set up Cyberduck

To configure a new backup:

1. Open the Cyberduck application.
2. Click on Open Connection:
   
3. Click on the dropdown menu and select More options:
   
   
    
4. Wait for the additional profiles to load.
5. Search for and select the profiles corresponding to Infomaniak S3:
   
   • If necessary, check your cluster number indicated on the Manager in the Cloud Storage information under "Location".
6. Close the window and restart Cyberduck if the profiles did not appear in the dropdown menu from step 3 above.
7. Select the corresponding profile.
8. Fill in the fields according to the information specific to your device:
   
9. Click on the Connect button to establish the S3 connection.

This guide explains the procedure to modify a Swiss Backup offer, the secure backup solution in an independent Swiss cloud.

Modify your Swiss Backup offer

To access the modification of your Swiss Backup offer, follow these steps:

1. Click here to open the management of your product in the Infomaniak Manager (need help?).
2. In the list of your products, click on the action menu ⋮ located to the right of your Swiss Backup space name.
3. Select Modify Offer:
   
4. Adjust your offer's parameters according to your needs by modifying:
   • storage space
   • the number of devices
   • the number of virtual machines via Acronis
   • the number of Linux/Windows servers via Acronis
   • etc.
5. Click on Next and proceed to payment to validate the modification.

You can also manage your offer directly from the product dashboard:

Examples of offer modification

Initially, the user wanted:

• back up an iOS/Android mobile device with Acronis
• and have a free cloud backup accessible via SFTP or similar method.

He now wishes to:

• back up two devices via Acronis (still the mobile device as well as a Windows computer), without keeping the free backup.

Here is how the quota modification process works:

All that is left to do is to validate the payment to apply the modification.

Warning:

For example, if you want to remove a Web site backup, you must first delete it from your Acronis dashboard.

Indeed, to completely modify the offer (for example, to keep only a single backup of a Windows computer), the order cannot be finalized as long as the following message appears:
« The number of selected licenses is less than the current usage of your product »
This message occurs when you attempt to reduce to zero the quantity of an active type of backup.

In this case, proceed as follows:

1. Click here to access the Acronis console with the credentials obtained when adding the device (need help?).
2. Delete the relevant device from the 'Devices' menu.
3. Wait about ten minutes for the quotas to update:
   
   

The quota for your devices displayed in the Infomaniak Manager must then drop to zero. You will then be able to modify the offer without encountering any blocking errors.

To restore a Swiss Backup backup on a virtual machine, refer to the documentation Acronis on this topic.

This guide details how to back up a Google Workspace space (Gmail, Google Drive, Google Calendar, …) using Acronis on Swiss Backup the backup solution in an independent Swiss cloud.

It is also possible to back up other types of data.

Prerequisites

• Have a Infomaniak Swiss Backup space with an available device quota (minimum 1) for a Google Workspace backup (1 license per Workspace user to be backed up):
  
• If necessary, increase the device quota according to your needs.
• Add the device to the Infomaniak Manager to receive the login credentials.
• Create a new project on Google Cloud Platform (console.cloud.google.com) as a super administrator:
  
• Familiarize yourself with the Acronis documentation on this topic:
  1. What does Google Workspace protection mean?
  2. Creating a dedicated Google Cloud project
  3. Adding a Google Workspace organization
  4. Discovering Google Workspace resources
  5. Setting the frequency of backups
• Plan for 20 to 30 minutes to complete the setup.

Allow Acronis to access Google Cloud Platform

In the Google Cloud Platform console:

1. Select your new project.
2. In the navigation menu, select APIs and services > Enabled APIs and services:
   
3. Disable each of the APIs enabled by default in this project:
   1. Scroll through the page Enabled APIs and services
   2. Click on the name of an activated API.
   3. On the API/Service details page that opens, click Disable and confirm:
      
   4. Go back to the previous page and do the same with the next API.
4. From the navigation menu, select APIs and services‍ > Library.‍
5. In the API library, activate the following APIs one by one, using the search bar to find the required APIs:
   
   1. API Gmail
   2. API Google Drive
   3. SDK Admin
   4. API Google Calendar
   5. Google People API
6. Click on its name then on Enable.
7. To search for the next API, go back to step 5.
8. From the Google Cloud Platform navigation menu, select APIs and services > OAuth consent screen.
9. In the window that opens, select Internal for the user type, then click on Create:
   
10. In the Application name field, enter a name for your application.
11. In the User support email field, enter the super administrator's address.
12. In the Developer contact information field, enter the super administrator's address.
13. Leave all other fields empty, then click on Save and continue.
14. On the Scopes page, click on Save and continue without making any changes.
15. On the Summary page, check your settings then click on Go back to dashboard.
16. In the Google Cloud Platform navigation menu, select Credentials‍ > Service account‍.‍
17. Click on Create a service account:
    
18. Specify a name, a description and click on Create and continue:
    
19. Do not make any changes to the steps Grant this service account access to the project and Grant users access to this service account.
20. Click on Done; the Service Accounts page opens.
21. Select the new service account, then under Actions, click on Manage keys.
22. Under Keys, click on Add key > Create new key, then select the JSON key type:
    
23. Click on Create; a JSON file containing the service account's private key is automatically downloaded to your machine: keep this file safe as you will need it to add your Google Workspace organization to the Cyber Protection service as described later in this guide.
24. In the navigation menu of Google Cloud Platform, select Credentials‍ > Service account.‍
25. In the list, find the service account you created, then copy its client ID which is displayed in the OAuth 2.0 Client ID column (OAuth 2.0 Client ID):
    
26. Click here to access the Google admin interface as a super administrator.
27. In the navigation menu, select Security > Access and data control > API controls:
    
28. Scroll down the API Controls page, then under Domain-wide delegation, click on Manage domain-wide delegation‍; the Domain-wide delegation‍ page opens.
29. On this page, click on Add:
    
30. The Add new client ID window opens.
31. In the Client ID field, enter the client ID of your service account.
32. In the OAuth scopes field, add the following "scopes":
    1. https://mail.google.com
    2. https://www.googleapis.com/auth/contacts
    3. https://www.googleapis.com/auth/calendar
    4. https://www.googleapis.com/auth/admin.directory.user.readonly
    5. https://www.googleapis.com/auth/admin.directory.domain.readonly
    6. https://www.googleapis.com/auth/drive
    7. https://www.googleapis.com/auth/gmail.modify
33. Click on Allow.

Your new Google Cloud project can therefore access the data in your Google Workspace account.

Creation of the backup space

To set up Google Workspace backup with Acronis:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on the add device button to add a device of type Google Workspace:
     
   
    
3. Enter the address of a super administrator of your Google Workspace account (it doesn't matter if two-step verification is activated for the super administrator's email account).
4. Search for the JSON file that contains the private key of the service account you created in your Google Cloud project (or paste the content of the file as text).
5. Click on Confirm:
   

Your Google Workspace organization then appears under the Devices tab of the service console: