Manage Acronis backup users

This guide concerns the management of users for Acronis backups with Swiss Backup.

Swiss Backup Administrator

Your account SBA-XXXX-ADMIN obtained after the configuration of Swiss Backup on the Infomaniak Manager has by default access to all licenses, devices, locations, and all the quota available to it:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. On the homepage, an administrator account will always see the management button, which will not be the case with a limited account:
   
3. This grants access to the section reserved for admin accounts (or "business manager" as visible on the platform acronis.infomaniak.com):
   

If you have acquired 2 licenses/devices and your total storage quota is 1 To for Acronis (for example):

• 1 Mobile
• 1 Server

your account SBA-XXXX-ADMIN can back up 1 mobile device and 1 server; the storage quota for the 2 devices will be shared, but limited to 1 To.

In the Acronis interface, you will see an "unlimited" quota, but it remains limited to the options you have chosen in the Manager Swiss Backup.

To better manage storage quotas and service quotas (licenses), create users on Acronis, this allows you to:

• manage quotas
• manage notifications
• change the backup frequency
  etc.

Add a user

There are two types of user accounts: administrator accounts and user accounts (read the 'Acronis help on this subject). Only an administrator account can add/remove users:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on Manage account in the left sidebar.
3. Click on Company Directors.
4. Click on the Users button.
5. Click on the +New button at the top of the page.
6. Fill in the information (read the Acronis help on this topic).

Delete a user

Warning:

• The deletion of the device is irreversible and all backed-up data will be deleted from Infomaniak servers.
• The machines associated with this user will be unregistered.
• All protection plans will be revoked from all machines associated with this user.

To delete the account:

1. Click here to access the Acronis Console with an Admin account.
2. Click on Manage account in the left sidebar.
3. Click on Company Directors (as in this example).
4. Click on the action menu ⋮ to the right of the relevant user in the displayed table.
5. Disable the account.
6. Once the account is deactivated, delete the account (from point 5 above).

Link device and user

Example

Storage 1 TB
Licenses 2 Mobiles, 1 Server, 1 VM

• SBA-XXXX-ADMIN (limited to the default quotas of the Infomaniak Manager)
• User1 (storage quota: 800 GB, service quota: 1 Mobile, 1 Server)
• User2 (storage quota: 200 GB, service quota: 1 Mobile, 1 VM)

To link a device to a user, download and install the Acronis agent on the device in question then confirm the registration with the correct account (SBA-XXXX-ADMIN, user1 or user2):

 

To resolve registration issues, refer to this other guide.