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Knowledge base

1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!

Knowledge base FAQ - Knowledge base Page 4/1
    10 FAQ(s) found
    Manage publication and drafts in Site Creator

    This guide explains how to avoid publishing changes directly to a page in Site Creator Infomaniak.

     

    Preamble

    • The draft mode allows not to publish the following modifications:
      • addition of a new content block via the Content menu
      • visual or textual modification of a content block
      • deletion of a content block
    • The draft mode does not apply to:
      • global design changes, via the Design menu (colors, fonts โ€ฆ)
      • content modifications related to applications (questions/answers, e-commerce โ€ฆ)
      • modifications of global settings, via the Settings menu (Pages, languages โ€ฆ)
      • subpages of the page you unpublish

     

    Save without publishing

    Prerequisites

    • Access Site Creator:
      • Click here to access the management of your product on the Infomaniak Manager (need help?).
      • Click directly on the name assigned to the concerned Site Creator.
      • Click the Edit my site button to start the editor:

    You can switch a page to draft mode to make text or other changes to the content of a page that will not be visible live, until you decide to switch the site back to direct publication mode:

    1. Click the button ... โ€โ€โ€ at the very bottom of the left sidebar to expand the publishing and preview options
    2. Click on Live to switch to Unpublished mode
    3. Now, the yellow mode displayed at the bottom indicates that all your modifications (on this page only) will not be visible live (unlike the Live mode) but will be saved in a draft even if you leave the page or the editor:

     

    Publish the changes or delete the draft

    sign

    1. When the Unpublished mode is active, click on the yellow button of the Unpublished mode to display a settings panel.
    2. The settings panel opens so that you can:
      1. publish your changes,
      2. or delete the current draft and revert the page to its initial state.

     

    Example

    1. With the Live mode (visible at the bottom of the screen) a modification is directly visible to the page's visitors.
    2. With the mode Unpublished / Draft (identifiable by a yellow symbol at the bottom of pages set to this mode) your modifications are not visible live.
    3. Leave the page to work on another page, the mode reverts to the default mode, that is, the Live mode because the page is not the same and the mode only applies to the selected pages.
    4. Go back to the draft page, a symbol at the bottom of the page always indicates that draft mode is activated.
    5. Click on it to choose to publish or delete the modifications and restore the page to its state before your changes in draft mode.


    Updated 13.06.2025 Link to this FAQ:
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    Manage the name and details of the Site Creator site

    This guide explains how to modify certain details of a site created with Site Creator Infomaniak.

     

    Prerequisites

    • Access Site Creator:
      • Click here to access the management of your product on the Infomaniak Manager (need help?).
      • Click directly on the name assigned to the relevant Site Creator.
      • Click the Edit my site button to start the editor:

     

    Change the website name

    Click on the Settings button in the left sidebar, then on Site Title:

     

    Company details

    Click on the Settings button in the left sidebar, then on Contact Information under Website Configuration.
    โ€



    Updated 13.06.2025 Link to this FAQ:
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    Manage additional modules in Site Creator

    This guide covers the "Applications" and "modules" available in Site Creator Infomaniak, to create a fully customizable showcase site, blog, or online store, without any technical knowledge.

     

    Various modules

    In addition to the content blocks offering various preformatted layouts, you can also insert blocks in the form of modules, each with a specific function:

    1. Video
    2. Audio player
    3. Image slider / slideshow
    4. File download
    5. Location on map
    6. Survey
    7. Knowledge base
    8. Questions and answers
    9. Calendar
    10. Calendly
    11. Subpage menu
    12. Site map (sitemap)
    13. Add to Google
    14. Custom HTML code
    15. Contact form
    16. Blog
    17. Shop
    18. RSS feed reader
    19. Restaurant menu

     

    Insert a module on a page

    To insert a module:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the relevant Site Creator.
    3. Click the Edit my site button to start the editor:

    Once in Site Creator:

    1. Click on the Content button in the left sidebar.
    2. Click on Applications at the bottom and the content available will display on the right.
    3. Click on one of these applications to insert it into the page:
    4. Once inserted, hover over the module to access its settings:

     

    Multiple module or missing module

    If you delete one of your modules (such as the one for creating a poll) that has already been configured and want to undo it, click Cancel immediately.

    You can also reinsert the module, which should return with its previous settings.

    You cannot insert multiple modules of the same type to customize them independently of each other.

     

    Other integrations & widgets

    Click on the APPLICATIONS button in the left sidebar of Site Creator:
    โ€

     

    Insert a countdown

    To add a counter to display a countdown:

    1. In the left sidebar, click the Content button.โ€
    2. Click on Objects in the list and the content available will display on the right:
    3. Click on one of these objects to insert it into the page and customize it:
      โ€


    Updated 13.06.2025 Link to this FAQ:
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    Manage social media on Site Creator

    This guide details the possible interactions between Site Creator Infomaniak and social networks.

     

    Specify the URLs of your various social media profiles

    Prerequisites

    • Access Site Creator:
      • Click here to access the management of your product on the Infomaniak Manager (need help?).
      • Click directly on the name assigned to the relevant Site Creator.
      • Click the Edit my site button to start the editor:

    To allow visitors to click on the links to your social networks:

    1. Click on the Settings button in the left sidebar.
    2. Click on Social Media.
    3. Specify the addresses of your various social media profiles (Tiktok, Instagram, etc.), including a phone number and an email address if you wish.โ€
    4. Save the changes at the bottom of the page.

     

    Add the icons of your profiles

    Add icons for your social media in the footer or the header of your website:

    1. Click on the Settings button in the left sidebar.
    2. Click on Social Media.

    At the bottom, you can specify where you want the icons corresponding to the profiles you completed above to appear.

    Save the changes at the bottom of the page.

     

    Add a social sharing block

    Among the blocks that you can add within a page, one block offers a row of buttons allowing the visitor to easily subscribe to your various social media.

    Another type of block offers a row of buttons allowing the visitor to share the page on the main social media platforms:

    sign
     

    Get the site's QR code

    To get the QR code for your site:

    1. Click on the Settings button in the left sidebar.
    2. Click on the QR code icon at the top:

    sign

    You will be able to download the QR code corresponding to the address of your homepage. Thus, a user who scans your QR code will be able to easily go to your site.

     

    Change the social share OG image

    When you share a link to your website on social media, a thumbnail (Og:image for OpenGraph image) is often automatically associated:

    1. Click on the Settings button in the left sidebar
    2. Click on General Settings
    3. Click on SEO and statistics
    4. Scroll down to the Open Graph image and select it.


    Updated 13.06.2025 Link to this FAQ:
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    Undo a change in Site Creator

    This guide concerns the undo function in Site Creator Infomaniak.

     

    Preamble

    • No backup/restore is possible from the Infomaniak Manager.
    • For example, if you delete a content block and want to restore it, you can undo up to the last 20 operations in Site Creator.

     

    Undo an operation

    Prerequisites

    • Access Site Creator:
      • Click here to access the management of your product on the Infomaniak Manager (need help?).
      • Click directly on the name assigned to the relevant Site Creator.
      • Click on the Edit my site button to start the editor:

    Once in Site Creator:

    1. Click the button ... โ€โ€โ€ located at the very bottom of the left sidebar in Site Creator, to expand the undo options:
       
      sign
       
    2. Click on Undo and confirm the restoration (the arrows next to it allow you to "navigate" through the last saves):
        
      sign


    Updated 13.06.2025 Link to this FAQ:
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    Insert a newsletter sign-up form

    This guide concerns the management of forms that allow subscription to the Newsletter that you manage on Infomaniak.

     

    Prerequisites

    • Have access to the Newsletter product.
    • Have created at least one subscription form.

     

    Copy the code necessary for the form integration

    To access the forms for your Newsletter and get the integration code:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the domain name assigned to the relevant product.
    3. Click on Forms in the left sidebar.
    4. Click on the action menu โ‹ฎ to the right of the relevant item in the displayed table.
    5. Click on Integration code:
    6. Choose between the JAVASCRIPT and HTML tabs to get one of the two types of codes useful for inserting your form on your pages and click the blue button to copy the code to the clipboard:

    The HTML code requires an update every time you change the parameters of your form (you will therefore need to reinsert the HTML code in case of a change on the subscription form editor).

     

    Insert the form on a websiteโ€ฆ

    You can insert the same form in different places. You can also create multiple forms (to populate different contact groups, for example). Obviously, a Newsletter is sent only once per contact, even if they are present in different lists/groups:

     

    ... on WordPress

    1. Insert a new block in the desired location.
    2. Choose a block of type HTML:
      sign
    3. Paste the HTML code obtained in step 6 above (switch from the Javascript tab to the HTML tab to display the code corresponding to your form).
    4. Click on Update.
    5. The previously configured form appears on your site.

     

    ... on Site Creator Infomaniak

    1. Hover over the desired location on the page to display a PLUS button to add a block:
    2. Click on the PLUS button to choose a custom HTML code block:
    3. Paste the HTML code obtained in step 6 above (switch from the Javascript tab to the HTML tab to display the code corresponding to your form):
    4. Click the blue button to Continue and preview your form on your page:
    5. The previously configured form appears on your site:

       

     

    ... on a Starter offer - basic web page

    1. Open Web FTP on the Starter hosting:
    2. Edit the homepage index.html and paste the HTML code obtained in step 6 above (switch from the Javascript tab to the HTML tab to display the code corresponding to your form), before saving:
    3. The previously configured form appears on your site:


    Updated 23.06.2025 Link to this FAQ:
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    Add a button on Site Creator

    This guide explains how to add and customize a button on your Site Creator page, including a fixed button that allows you to return to the top of the page.

     

    Prerequisites

    • Access Site Creator:
      • Click here to access the management of your product on the Infomaniak Manager (need help?).
      • Click directly on the name assigned to the relevant Site Creator.
      • Click on the Edit my site button to start the editor:

     

    Add a button link

    To add a button (that directs to the URL of your choice when clicked):

    1. Write the button text.
    2. Select the text.
    3. Click on the chain icon to open the section that will allow you to specify the type of link and associated options:
    4. Configure the destination page and the appearance of the button:
    5. Save the changes to view the button on your page.
    6. Click on the button to return to the editor if necessary.

     

    Add a "Back to top" button

    To add and customize a button that brings the visitor back to the top of your Site Creator page as soon as the page scrolls:

    1. Click on the Design button in the left sidebar.
    2. Click on More settings.โ€
    3. Enable the option to display the back to top button.
    4. Save the changes at the bottom of the page:

    Refresh the page if necessary to see the change:

    Familiarize yourself with this other guide regarding an alternative solution.



    Updated 13.06.2025 Link to this FAQ:
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    Use AI on Site Creator (writing assistant)

    This guide allows you to quickly discover the essential functions of the writing assistant available on Site Creator Infomaniak.

     

    Introduction

    • The writing assistant will help you write a text on a topic of your choice, even if it needs to be based on existing elements, thanks to artificial intelligence.
    • It is not a conversational agent or chatbot; it will not necessarily answer generic questions or engage in dialogue with you.
    • Use it for example to write:
      • a new title that must contain specific elements
      • a new paragraph on a specific topic
      • a rewrite of a text excerpt
      • correct grammatical syntax
      • a translation into a foreign language
      • a blog post
      • etc.
    • Familiarize yourself with this other guide regarding the model used by the writing assistant and the responsibilities of each party.

     

    How to use the assistant?

    Prerequisites

    • Access Site Creator:
      • Click here to access the management of your product on the Infomaniak Manager (need help?).
      • Click directly on the name assigned to the concerned Site Creator.
      • Click the Edit my site button to start the editor:

    Then to start the writing assistant:

    1. Click on a content block.
    2. Click on the magic wand icon in the editing bar to open the assistant:
    3. To go back to the main choice after selecting a type of addition, click on the icon at the top right:

    If the block already contains content and you choose to rephrase a paragraph, you will be able to use the assistant's buttons to select the tone of your text (serious / friendly) and add or shorten the suggested phrases, for example:



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    Manage error pages with Site Creator

    This guide helps redirect visitors arriving on non-existent pages (e.g., old pages from a previous website) in case your site is currently managed with Site Creator Infomaniak.

     

    Prerequisites

    • Know the web address (URL) of the page that no longer exists.
    • Access Site Creator:
      • Click here to access the management of your product on the Infomaniak Manager (need help?).
      • Click directly on the name assigned to the relevant Site Creator.
      • Click the Edit my site button to start the editor:

     

    Redirect visitors to the new Site Creator page

    In the left sidebar of Site Creator:

    1. Click on Settings.
    2. Click on SEO & Meta Tags in the Site Configuration section.
    3. Enter the address of the old page (without your site name) under Redirection.
    4. Enter the address of the new page (or / to redirect the visitor to the root of your site, i.e., the homepage):
    5. Save with the blue button at the bottom of the page.

    For example:

    • Your previous website contained a contact page at the address domainxyz.com/company/contact.html.
    • Your contact page is now located at domainxyz.com/about.
    • You must therefore enter company/contact.html in the left field
    • and about in the right field so that visitors still arriving at the old address (due to outdated referencing or a click on a favorite, for example) are automatically redirected to the new page.

     

    An alternative method involves adding a new page Site Creator with the name of your old page address, then specifying a redirection to the URL of your choice, and making it invisible using the toggle switch located below the redirection field:



    Updated 23.06.2025 Link to this FAQ:
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    Add a search bar to Site Creator

    This guide is intended for users of the tool Site Creator who wish to allow visitors to perform a text search within the site's content.

     

    Prerequisites

    • Access Site Creator:
      • Click here to access the management of your product on the Manager Infomaniak (need help?).
      • Click directly on the name assigned to the relevant Site Creator.
      • Click on the Edit my site button to start the editor:

     

    Add a search bar to Site Creator

    To allow visitors to search for content on your site designed with Site Creator, you need to activate the search bar:

    1. Click on the Settings button in the left sidebar.
    2. Click on General Settings.โ€
    3. Enable the search option.
    4. Save the changes at the bottom of the page.
    5. View the new search location on your homepage:
      signโ€
      โ€โ€

    A magnifying glass icon will be added to the header of your site and the search bar will appear when clicked:
    โ€



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