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This guide helps you troubleshoot any audio issues with kMeet, the ethical video conferencing solution offered by Infomaniak.
With current security standards, a web browser or an application installed on an operating system like Windows or macOS will necessarily ask you for permission to access the camera and microphone as soon as a video conference begins.
Steps to Resolve an Audio Issue
1. (Re)Allow Multimedia on Computer
By going to the kMeet Settings in the top right corner of your screen (the gear icon), you can (re)enable permission requests for access to multimedia functions:
- access to a microphone (choose the device that suits you)
- access to the camera if there is one
Examples with the kMeet application on computer
Examples with the online version in your web browser
You can also check if a padlock in your browser's address bar is blocking your multimedia access by simply clicking on this padlock.
2. Check Multimedia on the Device
If you have installed kMeet on iOS
- go to Settings > Privacy and Security
- tap a hardware feature, such as "Camera", "Local Network", Bluetooth, or Microphone
- check the settings related to kMeet in the list of apps
- then go to Settings > Privacy and Security > Security Control
- tap "Manage Shares and Accesses", tap Continue, and then follow the on-screen instructions to see if a setting could interfere with kMeet
If you have installed kMeet on Android
- on your phone, open the Settings app
- tap Applications
- find kMeet or tap Show all applications, then select your application
- tap Permissions
- tap on a permission setting to change it, then select Allow
3. Windows Utility for Audio Issues
- first try to access Windows settings under Privacy.
- check that accesses are enabled, especially "Allow apps to access camera" and "Choose which Microsoft Store apps can access camera"
- enable "Windows Search", "Camera", and "App Connector"
- for the microphone, follow the same steps
If it still doesn't work:
- access Search in the taskbar, type Audio Troubleshooter Utility, then select Search and fix sound playback problems from the results to launch the troubleshooting utility
- select Next, then select the device you want to fix, then proceed to the troubleshooting utility
4. Join the Ongoing Meeting with a Different Device
If you encounter an audio/video issue during a kMeet meeting, join it from another device.
Were you on a computer? Use your mobile device! Or vice versa...
- in the ongoing meeting with your problematic device, invite a new participant to get the meeting link
- from a new device, open a web browser (Chrome, Safari, Firefox, etc.)
- enter the meeting link (https://kmeet.infomaniak.com/ followed by the meeting link letters); for example:
or use the meeting code
5. Disable WebRTC in Firefox
As a last resort, test Firefox with WebRTC disabled to access your kMeet meeting:
- open Firefox
- type in the Firefox address bar about:config
- find the media.peerconnection.enabled parameter; to avoid manual search, it's possible to type this parameter in the search box
- set it to "false"
- access the meeting via a kmeet.infomaniak.com link as indicated in chapter 4
This guide explains how to use the drawing feature with kMeet, the free ethical videoconferencing solution by Infomaniak, which allows you to collaborate visually between participants when sharing a screen.
Prerequisites
- have the kMeet desktop application
- start screen sharing from kMeet desktop app
Drawing with kMeet
- launch the kMeet application from your Windows, Apple or Linux computer
- create or join a kMeet meeting
- from the action menu, click on the icon to start screen sharing
- it is therefore possible for the other participants of the meeting to draw on the shared screen
This guide explains how to use the remote control functionality of a device whose screen is shared, with kMeet, the free ethical videoconferencing solution by Infomaniak.
Prerequisites
- have the kMeet desktop application
- start screen sharing from kMeet desktop app
- share an entire screen and not just an application
Remote control with kMeet
- launch the kMeet application from your Windows, Apple or Linux computer
- create or join a kMeet meeting
- from the action menu, click on the icon to start screen sharing , to share the entire screen
- participants will need to click on the icon in the upper right corner of the thumbnail of the participant who is sharing their screen
- click on Start remote control
- a remote control validation request will be sent to the person sharing their screen, click on Accept
This guide explains how to start an oral or video conversation between one or more users in kChat, using Infomaniak's free ethical video conferencing solution, kMeet.
Create a Meeting Among kChat Users
To be able to chat in a virtual room with your device's microphone and webcam, simply press the Start a Meeting button visible in any private or public kChat channel, through the application or directly in the browser:
You can call a user directly if you are in a direct conversation with them, or initiate a call to all members of a channel if you start the meeting from the channel.
Instructions for starting and closing the meeting will be displayed automatically in the relevant kChat conversation thread.