This guide concerns the Discussion List service, exclusively offered to Infomaniak users who activated it in the past and for whom a tool migration was performed in early 2025.

Introduction

• The discussion list service stands out from classic email or a newsletter service by offering unique features:
  • Allow users to subscribe to a “subscription” via a simple registration form for which the code is provided.
  • Allow one or more designated moderators to accept or reject subscriptions, send messages to subscribers, and moderate member responses before publication.
  • Allow users to contribute to the discussion by replying to a single address that automatically redistributes the email to the other members.
  • Offer an easy and GDPR-compliant unsubscribe option.
• Familiarize yourself with this other guide regarding the service limits.

Accessing the discussion list

The discussion list service, if activated in the past, is accessible within your Mail Service:

1. Click here to access the management of your Mail Service on the Infomaniak Manager (need help?).
2. Click directly on the domain name assigned to the relevant product.
3. Click on Discussion List in the left sidebar:
   

Creation and configuration of the discussion list

To create a new discussion list:

• Click on the Start button …
  
• … or on the button above your existing lists:
  

Otherwise:

1. Edit an existing list by clicking on its name:
   
2. Click on its Configuration tab:
   

The parameters necessary for the proper functioning of the system are as follows:

1. A discussion list revolves around an email address that should not yet exist in the Mail Service of the relevant domain (and that cannot be created or modified thereafter).
2. You can give a name to the list to identify it more easily if you have several or if the email address is not sufficiently explicit.
3. You can also add an additional description.
4. You must determine the email address(es) that will be moderators (= highest permission on the list).
5. You can set a language for your mailing list.
6. The setting of “who can subscribe to the list” is important:
   • It is possible to specify that the user will have to confirm their own registration (in addition to a moderator).
7. The setting of “who can write to the list” is just as important:
   • You can use the service as a one-way tool for information dissemination, for example, or as a multi-way tool for information exchange and discussion, including with non-members (with moderation)...

8. Click on Advanced Options.
   
   

9. It is possible to configure where responses should be sent…
   • … to the sender with the sender's email address visible
   • … to the list (everyone receives) with the sender's email address visible
   • … to the list as coming from the list's email address itself
10. Allows you to limit the size of emails sent via the discussion list (especially in case of attachment).
11. Allows you to customize a message that will be automatically sent to an email address upon subscription to the list.
12. Allows you to customize a message that will be automatically sent to an email address upon unsubscribing from the list.
13. Click on the button to save.

Subscription (according to settings in point 6 above)

• Subscribers can sign up by sending a message to the email address in the form list-name-join@list-domain.
• They can also be manually subscribed by the moderator via the interface and in this case, they receive a notification email whose content can be customized.
• If the subscription made by a subscriber must be validated by a moderator, the latter receives an email:
  • The moderator approves the request by clicking on the “mailto:” type link, which generates a new message that can be sent to the email address in the form nom-de-la-liste-request@domaine-de-la-liste with the subject accept adresse-mail-abonné and in the body of the message the line Approved: mot-de-passe-de-la-liste, optionally adding a line stop to prevent the execution of other scripts, for example in the case where there is a signature.
• If the subscription made by a subscriber must be validated by the subscriber himself, the latter receives an email to which he must respond (by clicking on the link to create a new reply email and pre-filled):
  
  • And in this case, the moderator receives the request at a second time, after validation by the subscriber, and he must respond to it to validate the subscription (the easiest is always to click on the link):
    

Unsubscription

• Subscribers can unsubscribe by sending a message to the email address in the form list-name-leave@list-domain.
• When unsubscribing, a confirmation request message is sent to the user.
  • The user approves the request (always by clicking on the “mailto:” type link which generates a new message that can be sent to the email address in the form nom-de-la-liste-request@domaine-de-la-liste with the subject specified in the confirmation email and an empty message body).

Sending / receiving messages

• Each subscriber can create a Mail signature and choose their name when sending an email.
• A footer is automatically added to each message sent via the mailing list:
  
• Also see the reply-to and from parameters in point 9 above.

Message Moderation

• To reject a message, the moderator must click on the link of type “mailto:” which generates a new message that can be sent to the email address in the form nom-de-la-liste-request@domaine-de-la-liste.
• When a moderator is also a member of the list, they do not receive the messages they send themselves, but they do receive those sent by other moderators.

Forms (subscription/unsubscription)

To allow a website visitor to subscribe to your list, you can generate a code to insert on your chosen site; example with Site Creator:

The Form tab allows you to specify the URL to which the user will be redirected after subscribing or unsubscribing:

• In case of an error while using the form, an error page may display the email address moderation-owner@domaine-de-la-liste allowing to contact the moderators.
• A user already subscribed to the list can sign up multiple times without any specific message being displayed.

Error management

The system indicates the number of errors encountered by an address and the date: