This guide explains which DKIM to add to secure Infomaniak email if it is based on a domain name whose DNS is managed by Cloudflare.

Preamble

• If you manage your emails with Infomaniak, as well as the associated domain name, but DNS management is with Cloudflare, then you need to add a DKIM on the Cloudflare interface.

Add a DKIM on Cloudflare

Prerequisites

• Familiarize yourself with this other guide to allow you to display the DKIM corresponding to your Infomaniak email.
• Display the DKIM to copy and paste. Example:
  • 

Then follow the procedure below to correctly activate DKIM, thereby enhancing the security and deliverability of emails for the domain in question:

1. Click here to access your Cloudflare account.
2. Select the relevant domain.
3. In the DNS section, search for and delete all NS records for "_domainkey" pointing to Infomaniak.
4. Add a new TXT record for DKIM (it is not enough to paste the DKIM signature visible on the Infomaniak Manager for it to work):
   1. Type: TXT
   2. Name: Enter only the DKIM selector provided by Infomaniak (without "_domainkey" or the domain name), for example 20240112…
   3. Content : Paste the public DKIM key provided by Infomaniak (what comes after p=)
   4. TTL : Auto
5. Save the changes.
   • Any DNS addition/modification may take up to 48 hours to propagate.
6. Use an online DKIM verification tool to confirm the configuration.

This guide explains how to manage and modify the permissions (password change, setting up an alias, etc. see below for the complete list) of an Infomaniak user, so that they can manage more or fewer configuration elements on the Infomaniak Web app Mail (online service mail.infomaniak.com).

Preamble

• The email address is first created within a Mail Service and can then be used within one or several Mail Infomaniak interfaces by one or several users.
• The creator (or manager) of the address may want to limit the possible actions for one or the other of the users who will use the email address.
• This fine management of permissions can be done when creating an address or afterwards, and you can also define what the default rights should be for any new address created (see Global Configuration below).

List of actions for an email address

Actions	Descriptions
Change the password	Allows to change the password of the email address
Manage the auto-reply	Allows to create a out of office reply (automatic reply)
Manage signatures	Allows you to add signatures and manage reply email addresses
Manage redirections	Allows you to redirect your emails to one or more other email addresses
Manage aliases	Allows you to create variants of your email address (by changing what comes before the @)
Manage the rules	Allows you to manage the filters anti-spam and advertising and allows the creation of rules to automatically sort your emails into folders in your inbox
Manage folder settings	Allows you to customize the IMAP folders (drafts, sent messages, spam, trash, archive) of your Infomaniak email address with the folders of your email software/client (Outlook, Apple Mail, Thunderbird, Spark, etc.)
Manage security	Allows you to manage the blocked and approved addresses

Manage the permissions granted to a mail user

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the email address in question in the table that appears.
4. There are two ways to modify the permissions of an email address:
   1. Click on the action menu ⋮ located to the right of the email user's name.
   2. Select ✎ Edit permissions:
      
5. Or click directly on the mail settings icons in the user's mailbox card:

Global configuration

This guide concerns the email redirection addresses feature, a function available on the Mail Services and used to create addresses solely intended to redirect emails.

Preamble

• This feature allows you to create a "virtual" email address without affecting the available quota of email addresses on the paid Mail Service.
• It does not store any received messages, it is impossible to access and view them, nor to restore or view the logs of the messages that have transited.
• It is solely intended to redirect incoming emails to one or more (max. 10 ‍users per redirection) other existing addresses.
• The registered recipients to receive the redirected emails must first accept their addition for the redirection to them to work (see point 3 below).
• Emails considered as spam by Infomaniak will not be redirected (bounce to the sender — and refer to this other guide regarding possible redirections from Gmail to Gmail).

Number of possible redirections

Number of mail redirection creations possible, per available address (according to the Service Mail quota):

• kSuite Standard 1 user max. = 1‍ | kSuite Standard 2 users min. = 20‍ | ‍‍kSuite Pro = 20 ‍ | kSuite Entreprise = 20‍
• Service Mail Starter = 1 ‍ | Service Mail 5 addresses min. = 20‍

For example: Service Mail paid for 10 addresses = 200 redirection addresses available

Create the address to redirect emails

1. Open the redirection addresses management page

To access the feature:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the chevron ‍ to the right of the blue button Create an email address.
4. Choose to Create a redirection address:
   

You can also click on Mail redirection in the left sidebar:

2. Add a new redirection address

To do this:

1. Click the blue button to Create a redirection address.
2. Name the email address that will receive the emails to be redirected (it will be valid on the main domain and its linked domains).
3. Specify an email address that will receive the emails.
4. Click the button ‍ to add the valid email address to the table below.
5. Delete an address from the table if necessary by clicking on the trash can icon.
6. Click the blue button Create:
   
    

3. Confirm addition as a redirection recipient

The recipient addresses entered in the table automatically receive an email requesting confirmation of addition.

• The user must click on the link in the email to validate the addition.
• As long as the addition is not confirmed, the status Pending will remain displayed next to the destination address (visible if you modify the redirection address - read below).

Modify or delete the redirection

You cannot rename a redirection address after its creation. But to modify the list of redirection recipients, or resend a confirmation request, or delete the redirection email address:

1. Click on Mail redirection in the left sidebar.
2. Recipients who have not yet confirmed their addition are preceded by a grey icon.
3. Click on the action menu ⋮ to the right of the relevant redirection address:
   

From this action menu ⋮ click on:

1. Edit to add recipient email addresses:
    
   1. Click the button ‍ to add the valid email address to the table below.
   2. Save the modification.
   3. Otherwise, click the trash can icon to remove a recipient email address from the list.
   4. Details of the acceptance status are displayed to the right of the recipient address:
      
2. Resend to immediately ask the user to accept their addition to the list via email (a second reminder will only be possible after 24 hours, otherwise the button remains grayed out).
3. Delete to remove the entire address (click on the confirmation modal to perform the deletion):
   

This guide explains how to display the folders of your Infomaniak mailbox with a mail client software using the IMAP protocol.

Preamble

• The various generic folders are created by Mail Infomaniak during the very first connection to the interface.
• It is therefore possible that some IMAP email clients do not display any folders if no prior connection has been made to Mail.
• Even if they are present in Mail, it is still possible that some folders do not appear in your IMAP configured email client.

Force IMAP folder synchronization…

… on Microsoft Outlook

In some cases, after configuring an Infomaniak address in the Outlook email client, some folders may not appear. In this case, it is necessary to check the synchronization with subscription folders in Outlook:

1. Start the Outlook software on your computer.
2. From your Infomaniak email address, right-click on the inbox folder.
3. Select IMAP Folders:
   
4. Uncheck the option: When displaying the hierarchy in Outlook, show only the folders that are subscribed to
   
5. Click on Apply.

…on Thunderbird

In some cases, after configuring an Infomaniak address in the Thunderbird email client, some folders may not appear. In this case, it is necessary to manually check these folders from the subscription menu of Thunderbird:

1. Start the Thunderbird software on your computer.
2. Right-click on the relevant Infomaniak address and select the Subscribe menu:
   
3. Check the missing folders.
4. Click on Ok to confirm the selection.

... elsewhere

In your usual email software/client, find the label "IMAP folders" and/or "subscribe", "subscription" etc. Otherwise, look in a possible TOOLS menu... Refer to these search results for more information.

Modify the synchronized folders

Refer to this other guide to modify the location of certain generic folders.

This guide explains how to add or modify an MX record in the DNS zone (of a domain name) managed on the Manager Infomaniak.

Introduction

• The "MX" record type allows you to specify which provider should handle the email (= the target).
• You should only modify this type of record if you have a specific configuration to implement (e.g., domain name at Infomaniak and email service with an external provider).
• There can be several MX records (so that a second email service takes over in case of failure of the first) and in this case a number designates the priority of each of them (the smaller the number, the higher the priority).

MX for Infomaniak mail

Infomaniak automatically provides the MX record needed to link your domain name and your email, if both are managed within the same organization at the Manager level.

If your configuration requires you to add an MX record yourself to direct mail traffic to Infomaniak, then specify the following MX:

mta-gw.infomaniak.ch

with the priority 5.

On the interface of some providers like Gandi, it is necessary to add a dot at the end of the MX record:

mta-gw.infomaniak.ch.

A correct SPF record is also required for proper functioning of Infomaniak's email service.

Modify the DNS zone

Refer to this other guide to manage this type of record in a DNS zone.

Learn more

• Link a domain to an Infomaniak Mail Service
• Specify the Infomaniak MX with a third-party web provider

This guide explains how to automatically transfer new messages from an existing email address, managed with Infomaniak, to the email account of your choice, even if it is completely external to Infomaniak, while keeping (or not) the messages.

Number of possible redirections

Number of email addresses that can be specified to redirect emails from an existing email address:

• my kSuite+ = 100‍
• kSuite Standard 1 user max. = 10‍ | kSuite Standard 2 users min. = 100‍ | kSuite Pro = 100‍ | kSuite Entreprise = 100‍
• Service Mail Starter = 10‍‍ | Service Mail 5 addresses min. = 100‍

Add a redirection from the Infomaniak Web Mail app

Prerequisites

• Have permission to manage redirections: if you had been invited to the Web app Mail Infomaniak (online service mail.infomaniak.com) to manage your address, it is possible that the Service Mail manager has revoked this right from their admin account.

To access your Infomaniak mailbox:

1. Click here to access the Web Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Check or select the relevant email address in the dropdown menu of the left sidebar.
4. Click on Redirections:
   
5. Click on the blue Add a redirection button.
6. Enter a destination email address per line.
7. Click on Add.

Add a redirection from Service Mail

To access Service Mail:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the email address in question in the table that appears.
4. Click on the Redirection and alias tab or from the left sidebar.
5. Click on the blue Add a redirection button:
   
6. Enter a destination email address.
7. Click on the blue + button to add other email addresses.
8. Click on Confirm to complete the addition.
9. Click on the toggle switch to keep or not a copy of the emails on the email address after redirection.

Copy or move?

Once an email redirection address is added, you can check the box to delete emails from the server after forwarding, the redirection then becomes a move and no longer a copy.

Delete email redirections

You cannot apply the redirection service to multiple email addresses of a domain in a single operation. However, the reverse is possible and you can therefore select all the addresses of a Mail Service and delete their possible redirection.

In case of trouble

• Gmail emails are redirected without any particular restrictions EXCEPT in a very specific case.
• Any email considered as spam by Infomaniak will not be redirected.

This guide concerns the notifications that can be received with the mobile app Infomaniak Mail (app for iOS/Android smartphone or tablet).

To be notified according to the specific email address

The Infomaniak Mail mobile app allows you to manage multiple email addresses and you can choose to receive notifications for only some of your email addresses and not others.

To access the notification settings of the application, refer to point C of this other guide.

Troubleshoot an issue…

… on iOS

Check in the settings of the Infomaniak Mail mobile app that notifications are enabled for the email address in question:

... on Android

On Samsung devices with One UI 6.1 and above, the system settings screen for notifications no longer allows you to specify by default which of your email addresses should trigger a notification.

The solution is to enable the option “Manage notification categories for each application” from the main Android notifications page, by first clicking on “Advanced settings” at the bottom of the window.

Go back to the notification page of the Infomaniak app and you will be able to tap on “Notification Categories” to find the choice of specific notification by email address.

Receive all notifications

If you have enabled notifications for the app on your mobile device, you will receive a notification for each new message that arrives.

Troubleshoot an issue…

If you see a new message arrive in your inbox, but it has not triggered any notification on your device, there may be multiple reasons for this.

1. Start by opening the app to make sure it is working, update it if necessary.
2. Open another application or turn off the device screen (if the Infomaniak Mail application is open, in the foreground, screen on, the device may not emit any notification).
3. Send a new test message to your email address to trigger a notification.
4. Is the test message in the inbox? Indeed, a message going to spam or another folder may not trigger any notification.

... on Android

1. Have you waited for several dozen minutes? Indeed, quick notifications (like push) require going through a Google service to function, but some devices that do not use Google services (like Fairphone) may receive notifications at much longer intervals.

This guide details the rules to follow to send emails from Infomaniak to multiple recipients without it being considered as spam.

Preamble

• Infomaniak is a Swiss hosting provider governed by Swiss laws, federal laws (and general terms of use) which stipulate that before being added to an email sending list, potential recipients must have given their consent.

Getting the recipient's consent

For a user's subscription to a newsletter to be considered voluntary, the user must:

1. To have entered their email address in a form dedicated to a specific topic.
2. To have clicked on a validation link automatically sent after registration (point 1); this registration must only concern the subject specified at the time of registration.
3. To be registered by the Newsletter system with the IP address and date.

This is called a double opt-in subscription.

The term "double opt-in" refers to a registration process in which a user takes two distinct actions to confirm their intention to receive communications, typically newsletters or marketing emails.

The owner of an email address can report any received message as spam at any time. Collecting subscriber sign-ups through double opt-in is therefore the only way to protect against a potential spam complaint.

What to do in case of a spam complaint?

As an email provider, Infomaniak must demonstrate its cooperation in the fight against spam and ensure that none of its customers are blocked/blacklisted by the email providers of potential complainants.

In case of a spam complaint, Infomaniak can therefore temporarily suspend deliveries and ask the sender of the message for proof of registration of the complainant; in this case, the complaint will become void.

However, the complaint will be justified if no proof of subscription is provided and Infomaniak may be forced to take measures: suspend the email address, the domain name or terminate the contract in case of recurrence.

How to comply?

If you wish to conduct email campaigns, make sure you have the information from point 3 above (IP address and registration date of each subscriber). This process ensures that the user has explicitly confirmed their desire to receive communications, thereby strengthening the legitimacy of the subscriber list and reducing the risk of spam or unauthorized sign-ups.

It is therefore recommended to build your list by inserting a contact form on your website that will ensure to collect the email addresses of your subscribers via double opt-in.

An unsubscribe link must also be visible and appear at the bottom of each of your newsletters.

This guide concerns Greylisting, a protective measure that is implemented on Infomaniak's mail servers.

How Greylisting Works

Greylisting is a technique used by Infomaniak mail servers (among others) to combat spam. It relies on the principle of temporarily delaying the delivery of an email to verify the legitimacy of the sender. This method exploits the fact that spam servers often send emails without adhering to message retransmission standards.

1. Initial Reception

When a mail server receives an email, it records three elements:

• the sender's IP address
• the sender's email address
• the recipient's email address

2. Temporary Rejection

The server temporarily rejects the delivery of the email and sends a temporary error message (code 4xx). This means that the message is not permanently rejected, but that the sending server must try again later.

3. Retry

Legitimate mail servers are programmed to retry delivering messages after a certain delay. Spam servers, on the other hand, often do not bother to retry.

4. Acceptance

Upon retry, if the email comes from the same trio (sender's IP, sender's email address, recipient's email address) noted previously, the message is accepted and delivered to the recipient.

This guide explains how to transfer to Infomaniak a Gmail address hosted by Google. Refer to this other guide if you are looking for information on importing custom domain addresses.

Infomaniak prerequisites

• Have a Mail Service on your Infomaniak Manager.
• Have an available email quota or adjust it in advance if necessary.

Transferring emails from Gmail to Infomaniak

a. Recreate the email address(es) on Infomaniak

Access the Infomaniak Mail Service and create the email addresses:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click the blue button Create an email address in the top right corner.
4. Enter the address (the part before the @ symbol) for example contact or michelle.
5. Click the blue Continue button.
6. Select I will consult the email address alone.
7. Click the blue Continue button.
8. Enter a password.
9. Click the blue Continue button.
10. Click the blue Finish button.
11. Start again at point 3 above to recreate all the email addresses identically.

b. Import Gmail mail content to Infomaniak

Access the Infomaniak Mail Service and import your emails:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the chevron ‍ in the right part of the blue Create an email address button.
4. Click on Import emails (direct link).
5. Click on Import my emails into a single email address.
6. Enter the existing email address at Google.
   • By specifying that your previous address is a @gmail.com address, the assistant will prompt you to log in to your Gmail account.
7. Click on the "Sign in with Google" button that has appeared.
   • Make sure you are connecting to the Gmail account involved in the email copy.
8. Confirm that you allow the Infomaniak tool to connect to your account (automatic procedure).
9. Once the popup is validated, you can choose which Infomaniak address to import your Gmail emails to (if necessary, refer to this other guide from point 7).

Labels and storage volume

The storage space displayed at Infomaniak may not match that indicated in Gmail, notably due to the different management of labels/tags.

Indeed, these, present in Gmail, will be converted into folders on the Infomaniak servers (same principle as when using an email client like Thunderbird):

Therefore, an email tagged in multiple Gmail folders may be counted multiple times during migration, which is why an account showing, for example, 6 GB in Gmail may occupy 18 GB once transferred to Infomaniak servers.

Adjust the application settings

As soon as you have ensured that the domain name associated with your email works with Infomaniak, change the settings of the software/email clients you use so that they connect correctly to the Infomaniak servers: follow the configuration assistant.

To finish

• Ensure that the email is properly secured
• Copy the content from other Mail providers