This guide explains how to add an alias domain to a domain name.

Introduction

• A synonym domain is a domain name that can serve as a secondary name for another domain.
• When a synonym domain is added, it automatically inherits the content of the DNS zone of the main domain (including MX, A records, etc.), as well as its Web and Mail hosting.
• Alternatively, you can also add a (domain) alias to a website or add a (domain) alias to a Mail Service.

Add a synonym domain to a domain

Prerequisites

• The domain name of the future synonym or the management of its DNS zone…
  • … must be reserved with Infomaniak,
  • … must be configured with the Infomaniak DNS,
  • … must not yet be linked to any product.
• The domain name to which the synonym will be added…
  • … must not be associated with the Infomaniak Newsletter product.

To access your domain names:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Synonym domains in the left sidebar.
4. Choose to add a synonym.
5. Click on Next:
   
6. Select an existing domain within the current Organization, or order a new domain in advance, and click the button to Confirm:
   

Refer to this other guide if you are looking for information on how to dissociate a synonym domain name.

This guide explains how to delete an alias domain from an Infomaniak Web hosting. The main domain name of the site will then no longer be linked to any other domain name.

This notably allows you to create a new web hosting or distinct site for the domain name that has been unlinked.

Prerequisites

• Have dissociated the synonym domain from the main domain if there was an association previously.

Remove the alias domain

To remove an alias domain from your site:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question:
   
3. Then click on the chevron ‍ to expand the Domains section of this site.
4. Click on the action menu ⋮ to the right of the domain to remove.
5. Choose Unlink:
   
6. Confirm the removal of the alias.

This guide explains how to modify specific entries (records of type A & AAAA, MX, TXT, etc.) in advanced (expert) mode within the DNS zone of a domain registered with Infomaniak.

Prerequisites

• Own a domain name with Infomaniak or at least a DNS zone.
• Understand:
  • the operation of a domain and a DNS zone before modifying the latter.
  • that the DNS zone shown here is only valid and used if the server names are those of Infomaniak.
  • that any DNS addition/modification may take up to 48 hours to propagate.

Edit an existing record

To configure the services associated with the domain and allow the appropriate resolution of domain names to the corresponding resources (such as external websites, third-party mail servers, etc.):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on DNS Zone in the left sidebar
4. Click on Advanced view:
    
   
    
   • The syntax is accepted in BIND format.
5. Proceed with editing the desired information and then save your changes.

Restore a DNS zone

Thanks to Expert mode, you can use versioning to find a previous version of the DNS zone for your domain name and thus restore it as it was at a given point in time:

1. Once in the Advanced View tab (see above), click on Current Version to expand the menu containing previous dates.
2. Click on the desired date to preview the changes.
3. Click on the blue Save button on the right to revert to the chosen version:
   
4. Click on the second dropdown menu if necessary to access the restoration of the configuration of delegated subdomains.

DNS Diagnostic

A tool available on your Manager allows you to easily correct certain problematic records.

This guide explains how to replace the main domain name associated with a Service Mail in case you want to, for example, change the spelling of everything that comes after the at sign @ in your email address (= the domain name).

Introduction

• You can also follow this procedure if the goal is to have completely new email addresses while keeping the history of your emails on Mail (since the email address will continue to exist, for example info@premier-domaine.xyz will become info@new-domain.xyz without altering its content).
• Indeed, it is not possible to simply change the spelling of the relevant domain name; it is therefore necessary to replace the current domain name associated with your email addresses with another domain name.
• To simply add an additional domain name, refer to this other guide.
• To modify the part of your email address that comes before the at sign @, refer to this other guide.
• Note also that you can rename your product (example) on the Infomaniak Manager but changing the name of a Service Mail has strictly no impact on its addresses; you need to act on the domain name.

Change the domain name of the Service Mail

Prerequisites

• Own the new domain name (if necessary, create it in advance).
• Familiarize yourself with the instructions in this other guide by applying the instructions corresponding to your situation (this is to ensure that the domain name works when it is attached to your Service Mail).

Once the new domain name is ready to replace the old one, you need to add it to the Service Mail and then perform a swap:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Domain Management in the left sidebar
   
4. Click on Domains linked to the service in the left sidebar.
5. Click the blue button Add a linked domain:
   

6. It is possible to:

   1. Search for an existing domain within the organization you are logged into; this will link and automatically update the DNS zone of the added domain.
   2. Add a domain name or subdomain to manually specify the domain name or subdomain to use (ideal if the domain name is hosted elsewhere).
   3. Purchase a new domain name (read the prerequisites above).

   

a: The domain exists at the Organization level

1. Click on the proposed domain name:
   
2. Click on the blue button Link this domain:
   
3. Click on the ⋮ icon to the right of the new domain name added.
4. Click on Set as primary domain (you must have dissociated the synonym domain from the primary domain if there was an association previously):
   
5. Confirm the reversal and wait for the operation to complete.
6. Click on the ⋮ icon to the right of the old domain name.
7. Click on Unlink domain:
   
8. Confirm the detachment.

It is done, the Mail Service now responds to a new domain name.

b: The domain exists but elsewhere

1. Enter the domain name that will replace the current one.
2. Enable DNS record updates (if the domain name situation allows it, the DNS zone of the domain name will be automatically updated).
3. If the above point 2 is active, then enable the replacement of any existing entries.
4. Enable domain name reversal (to avoid additional steps as in point "a" above).
5. Click on the blue button Link this domain:
   
6. Wait for the operation to complete.
7. Click on the ⋮ icon to the right of the old domain name.
8. Click on Unlink domain:
   

This guide explains how, after purchasing a domain name from Infomaniak, to get for free a Mail Service + Web Hosting.

Preamble

• For each domain name registered or transferred with Infomaniak, you can benefit for free:
  1. of an email address that gives you access to the Mail app Infomaniak
  2. and a 10 MB Web space for a basic page.
• It is also possible to have a free Mail Service while having a paid Web offer, or vice versa.
• Instead of a Mail Service of type Starter, it is recommended to order a kSuite (for example the Standard 1 user offer which is free).

Activate the Starter Mail + Web offer

Prerequisites

• Own a domain name with Infomaniak (a DNS zone is not sufficient).
  • If necessary, order or transfer a domain.
• Depending on the type (Mail or Web) desired, not to have a corresponding product already associated with the domain name and this in any existing Infomaniak Organization.

To order a Starter Mail Service and Starter Web Hosting included with each domain:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the Connect a service button:
   
4. Click on Create an email address:
   
5. Click on the search field, then on Order an Email Service:
   
6. Click to select the free email address on the Shop Infomaniak (as below) and click the Next button at the bottom right to proceed with the order:
   
7. Click to select the basic Web page on the Shop Infomaniak (as below) and click the Next button at the bottom right to proceed with the order:
   
    
8. Complete the order:
   ‍
9. Go back to your Manager Infomaniak to discover and use your new products.

Using your Starter products

• Create the desired email address on your Starter Mail Service.
• To use the 10 MB Web space and create a basic web page on your Web Hosting Starter, use:
  • the page editor
  • or the FTP file manager to manage your HTML pages
  • or any FTP software/client with the classic FTP protocol

Evolve a Starter offer

• Modify a Mail offer (click here).
• Modify a Web offer (click here).

This guide explains how to convert a free Mail Starter offer to a more complete and enhanced paid offer.

Preamble

• By purchasing a domain name from Infomaniak, you get 1 free email address and a basic Web space of 10 Mo. This is the Starter offer.
• With just a few clicks, you can upgrade these offers to unlock the limits and enjoy an enhanced experience.
• To help you identify the most suitable Mail offer for your needs, refer to this other guide.

Modify the Starter Offer - Free Mail Service

To upgrade the Starter offer:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the relevant item.
3. Click on Modify the offer:
    
   
    
4. Adjust the number of email addresses to add to the Mail Service using the order assistant, pay to complete the offer change.

This guide details the various states in which a domain name can be.

Common statuses

Active" or "OK

The domain name is listed in the DNS, the domain name is active and unlocked. All administrative and/or technical operations are possible.

Registrar-Lock / Registry-Lock" or "clientTransferProhibited"

The domain name is listed in the DNS. The domain name is active and locked to protect it, especially against illicit transfer requests.

Statuses that require an operation or observation

Registrar-Hold / Registry-Hold

This status is applied when the domain has expired (not renewed). The only possible operation is then renewal. Administrative and/or technical operations are not possible.

Redemption Period

This status occurs if the domain has not been renewed. Refer to this other guide if you are looking for information on this subject.

“PendingRestore”

This status appears when a restoration request is made. The registrar has 7 days to communicate all necessary information to the registry for its restoration.

"PendingDelete"

This status follows the RedemptionPeriod status after 30 days if no restoration request has been made. The name will be deleted during a 15-day period before falling back into the public domain.

In the case of a .fr domain extension

Active" (Active)

The domain name is declared in the DNS (fully operational).

Frozen" (Frozen)

The domain name is listed in the DNS but no administrative and/or technical operations are possible. Possible causes: see article 6.1 of the charter of AFNIC.

Blocked

The domain name is no longer declared in the DNS; it is no longer functional and no administrative and/or technical operations are possible. Possible causes: see article 6.2 of the charte of the AFNIC.

This guide concerns domain names with the .se extension.

Preamble

• The .se domains are managed by Internetstiftelsen i Sverige (IIS), the official organization that governs domain names in Sweden.
• They were introduced in 1986 and it was during the 2000s that they gained popularity because their suffix could be used for words like "clo.se", "sen.se", etc.
  • However, a Swedish court rejected the claim of the artist Prince who was seeking the domain prince.se, which was registered for local use (sale of jams, related to the Swedish word prins prins).

Change the owner of a .se domain

To change the owner of a .se domain, the procedure defined by the IIS requires completing a specific form.

In the form, the IIS IDNO (ID Number) field is a key requirement:

• For Swedish citizens: enter the social security number (Personnummer), 800101-1234 for example.
• For Swedish companies: use the company registration number (Organisationsnummer) 556123-4567 for example.
• For foreign citizens or non-Swedish companies: enter an identification number such as a passport number, an ID card, or an equivalent for your country.

This serves to authenticate the owner and to prevent disputes or fraudulent use of the domain. The change may take a few days, depending on how quickly the documents are verified.

This guide details the priority actions to take if you do not see any difference between your website after a change you made to it, and its version before the change. These tips are also valid if you encounter issues while using the Infomaniak product interface.

Preamble

• While browsing, a web browser saves the data viewed in a reserved space, this to avoid asking the server again for the data already viewed, to save time and resources.
• Your cache can contain a lot of data and sometimes the browser gets confused. Websites may then display incorrectly or show an outdated version.
• Clearing the cache ensures that you have the very latest version of the page or folder consulted.

Clear the web browser cache…

… on Safari

Select your macOS version to view the corresponding Apple help.

… on Google tools (Chrome, Android, etc.)

Refer to the Google help.

… on Firefox

Refer to the Mozilla help.

… on Edge / Internet Explorer

Refer to the Microsoft help.

This guide explains how to restart the domain transfer to Infomaniak in case of failure.

Manually restart a domain transfer

When a domain name transfer fails, you receive an email with the possible reason for the issue.

The message also contains a link to restart the transfer request without having to pay the transfer fees again.

In case of issue:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Follow the instructions displayed in red at the top of the page.