This guide explains how to set up a zone delegation for a subdomain.

Prerequisites

• Have a domain name with Infomaniak or at least a DNS zone.
• Understand:
  • the operation of a domain and a DNS zone before modifying the latter.
  • that the DNS zone shown here is only valid and used if the nameserver are those of Infomaniak.
  • that any DNS addition or modification can take up to 48 hours to propagate.

Setting up a zone delegation

For this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on DNS Zone in the left sidebar.
4. Click on the Advanced view tab.
5. Click on the + button:
   
6. Enter the desired subdomain (e.g. test to get test.domain.xyz)
7. It is now possible to edit the DNS zone of the delegated subdomain.

This guide explains which DKIM to add to secure Infomaniak email if it is based on a domain name whose DNS is managed by Cloudflare.

Preamble

• If you manage your emails with Infomaniak, as well as the associated domain name, but DNS management is with Cloudflare, then you need to add a DKIM on the Cloudflare interface.

Add a DKIM on Cloudflare

Prerequisites

• Familiarize yourself with this other guide to allow you to display the DKIM corresponding to your Infomaniak email.
• Display the DKIM to copy and paste. Example:
  • 

Then follow the procedure below to correctly activate DKIM, thereby enhancing the security and deliverability of emails for the domain in question:

1. Click here to access your Cloudflare account.
2. Select the relevant domain.
3. In the DNS section, search for and delete all NS records for "_domainkey" pointing to Infomaniak.
4. Add a new TXT record for DKIM (it is not enough to paste the DKIM signature visible on the Infomaniak Manager for it to work):
   1. Type: TXT
   2. Name: Enter only the DKIM selector provided by Infomaniak (without "_domainkey" or the domain name), for example 20240112…
   3. Content : Paste the public DKIM key provided by Infomaniak (what comes after p=)
   4. TTL : Auto
5. Save the changes.
   • Any DNS addition/modification may take up to 48 hours to propagate.
6. Use an online DKIM verification tool to confirm the configuration.

This guide explains how to link a domain name to the NAS Synology that you rent from Infomaniak.

Associate a domain

To connect your domain name to the Synology:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Link a domain name (in the Associated domains section):
   
4. Enter a domain name.
5. Repeat the operation if necessary for your other domain names.

This guide concerns any messages you may receive mentioning terms like WDPR (WHOIS Data Problem Report System) and WHOIS, which refer to notifications and policies associated with web domain management.

WDPR (WHOIS Data Problem Report System)

WDPR, or WHOIS Data Problem Report System, is a system established by the ICANN (Internet Corporation for Assigned Names and Numbers). This system allows users to report issues with the WHOIS data. Here are the key points of this system:

• Reporting issues: users can report inaccuracies or incorrect data in a domain's WHOIS information; common issues include outdated contact addresses, incorrect phone numbers, or fraudulent information
• Reporting process: to report a problem, users must complete a form available on the ICANN website; this form requires details about the issue found and the relevant WHOIS information
• Problem resolution: once a problem is reported, ICANN takes steps to investigate and resolve the inaccuracy; this may involve updating the WHOIS information by the relevant registrar
• WHOIS Information: The information available via WHOIS includes the domain holder's name, contact address, phone number, and email address; this information is generally public and accessible to anyone performing a WHOIS search
• Privacy: although WHOIS information is public, many registrars like Infomaniak offer WHOIS privacy services; these services mask the domain owner's personal information, displaying the privacy service's contact details instead
• Updates: it is essential that domain holders keep their WHOIS information up to date; ICANN requires that the information be accurate and complete: incorrect information can result in the suspension or cancellation of the domain

Emails mentioning WDPR and WHOIS

Emails mentioning WDPR and WHOIS follow specific guidelines to inform domain holders about the next steps and necessary actions:

• WHOIS Data Problem Notification: an email informing that an issue with the WHOIS data has been reported; this email will contain instructions on how to verify and correct the inaccurate information
• Reminder to update: an email reminding domain holders of the importance of keeping their WHOIS information up to date, often sent periodically to ensure continuous compliance
• Confirmation of resolution: an email confirming that the modifications or updates made to the WHOIS information have been successfully completed, following a problem report

These emails are essential to ensure that domain name information remains accurate and up-to-date, which is crucial for security and effective domain management. They also help protect domain holders from potential issues, such as missed notifications or legal actions due to inaccurate information.

By carefully following the instructions and reminders contained in these emails, domain holders can avoid service disruptions, domain loss, and other complications associated with web domain management.

Change the language of these emails

The French, English, German, etc. language applied to a WHOIS contact can be changed on the management page of its domain name-related details.

This guide explains how to add or modify one or more CAA type records in the DNS zone (of a domain name) managed on the Manager Infomaniak.

Introduction

• A CAA record allows you to specify a certification authority authorized to issue certificates for a domain.

Add a CAA

Refer to this other guide to manage this type of record in a DNS zone.

Adding CAA to validate an SSL certificate…

… Sectigo

In the case of a SSL certificate validation for Sectigo, follow the generic guide above but enter the following data specifically:

• Select "Issue for Certification Authority".
• Enter the flag: 0.
• Specify sectigo.com:

… Let's Encrypt

In the case of a SSL certificate validation for Let's Encrypt, follow the generic guide above but enter the following data specifically:

• Select "Issue for Certification Authority".
• Enter the flag: 0.
• Specify letsencrypt.org:

This guide explains how to add or modify a DKIM record in a DNS zone (domain name) managed on the Manager Infomaniak.

Preamble

• The DKIM (Domain Keys Identified Mail) record type is a protocol that allows emails to be signed when they are sent and ensures the optimal operation of your Infomaniak messaging.
• This ensures that the content of emails is not altered during transit and that they genuinely originate from the sender's domain. This standard thus prevents spammers from impersonating legitimate entities.
• DKIM will fail if it detects that a message has been altered and unauthorized changes have been made to the Fromof the message.
• The DKIM standard is enabled for all Infomaniak clients with a Mail Service whose domain name has its DNS zone managed at Infomaniak. All emails sent from Mail or your chosen email software/client are therefore automatically signed.
• DKIM is not available for subdomains.

Check the DKIM record

The Global Security tool allows you to easily check and correct certain problematic records.

And when your domain name is managed elsewhere, you will find the DKIM record to add in the DNS zone:

Manually modify the DNS zone (not recommended)

Refer to this other guide to manage this type of record in a DNS zone.

Add multiple DKIM

You can have multiple DKIM records on your domain without limit, unlike DMARC or SPF, as long as your DNS host allows it.

If you use several third-party email providers, for example the ERP Odoo, it is necessary to add a DKIM for Odoo in addition to that of Infomaniak.

Use unique DKIM selectors to avoid conflicts with existing records.

This guide explains how to add or modify one or more CNAME and DNAME type records in the DNS zone (of a domain name) managed on the Manager Infomaniak.

Preamble

• The CNAME record type allows pointing a subdomain to a website address.
  • This is the method generally used to operate the www subdomain with your site, or to redirect a subdomain to a folder on the web server where your website is hosted.
• The DNAME record type for «delegation name» is particularly useful when reorganizing domains or for smooth transitions of part of your infrastructure to another, while preserving the hierarchical structure of subdomains.
  • A DNAME creates an alias for an entire domain and all its subdomains.
• Unlike a CNAME which applies to a single specific host name, a DNAME automatically redirects all subdomains. Example:
  • A DNAME for abc.site1.com pointing to site2.com will automatically link xyz.abc.site1.com to xyz.site2.com, new.login.abc.site1.com to new.login.site2.com, and so on.
• ⚠ A DNAME record cannot be used at the root level of a domain (such as site1.com directly). It is generally used on a subdomain. If you want to redirect the main domain itself, you will need to use other types of records such as an A, AAAA or CNAME (with some restrictions for the latter).
   

Modify the DNS zone

Refer to this other guide to manage this type of record in a DNS zone.

This guide explains how to add or modify one or more TXT records in the DNS zone (of a domain name) managed on the Manager Infomaniak.

Introduction

• The TXT record type allows you to insert readable text into the DNS zone of a domain name.
• This is the method generally used to help prevent spam and to verify domain ownership (Google may ask you to do this before using some of their services).

Modify the DNS zone

Refer to this other guide to manage this type of record in a DNS zone.

This guide explains how to display the IP address of a site on your Web Hosting.

Preamble

• The IPv4 address is generally the same for each site on the hosting (unless you have acquired a dedicated IP).

Display the IP address of your site

The IP address is specified on the hosting management page (Starter or containing multiple sites):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Then click on the chevron ‍ to expand the Information section of this hosting.
4. The IPv4 address is displayed on the page:
   
5. The IPv6 address is also displayed in the case of paid hosting:
   

This guide explains how to add or modify an MX record in the DNS zone (of a domain name) managed on the Manager Infomaniak.

Introduction

• The "MX" record type allows you to specify which provider should handle the email (= the target).
• You should only modify this type of record if you have a specific configuration to implement (e.g., domain name at Infomaniak and email service with an external provider).
• There can be several MX records (so that a second email service takes over in case of failure of the first) and in this case a number designates the priority of each of them (the smaller the number, the higher the priority).

MX for Infomaniak mail

Infomaniak automatically provides the MX record needed to link your domain name and your email, if both are managed within the same organization at the Manager level.

If your configuration requires you to add an MX record yourself to direct mail traffic to Infomaniak, then specify the following MX:

mta-gw.infomaniak.ch

with the priority 5.

On the interface of some providers like Gandi, it is necessary to add a dot at the end of the MX record:

mta-gw.infomaniak.ch.

A correct SPF record is also required for proper functioning of Infomaniak's email service.

Modify the DNS zone

Refer to this other guide to manage this type of record in a DNS zone.

Learn more

• Link a domain to an Infomaniak Mail Service
• Specify the Infomaniak MX with a third-party web provider