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Knowledge base

1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!

Knowledge base FAQ - Knowledge base Page 6/1
    10 FAQ(s) found
    Connect to a remote Oracle database

    Remote connection to an Oracle database is not available with shared hosting and servers.

    However, you can install OCI8 for PHP on VPS Cloud / VPS Lite.



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    Install Django on Cloud Server

    This guide concerns Django, an open-source web development framework in Python.

     

    Django Installation

    It is only possible to install Django on VPS Cloud / VPS Lite.

    Discover the various web hostings of Infomaniak.



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    Transfer a shared web hosting to a Cloud Server

    This guide explains how to migrate a shared web hosting to a Cloud Server by retrieving all its data, websites, databases, etc.

     

    Preamble

    • If you already have a **Serveur Cloud**, go straight to step 2 of this guide.
    • To migrate a web hosting from one Server Cloud to another Server Cloud, refer to this other guide.
    • To migrate a web hosting from a Server Cloud to a shared web hosting, refer to this other guide; note that this is a manual operation.

     

    1. Order a Cloud Server

    For this:

    1. Click here to access the management of Cloud Servers on the Infomaniak Manager (need help?).
    2. Click on Order, choose a Managed Cloud Server and follow the assistant to complete the order:

     

    2. Migrate the hosting to the Cloud Server

    Once the Cloud Server is up and running:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click on the action menu â‹® located to the right of the relevant item.
    3. Click on Change Offer:
       
      sign
       
    4. Select the free transfer offer.
    5. Select the Serveur Cloud to which to migrate your hosting:
      ‍
    6. Click on the Next button at the bottom of the page and complete the procedure entirely.‍
    7. Please wait during the hosting migration, a service interruption will be felt during the process.
    8. Note:
      1. The names of the databases and database users are retained.
      2. FTP accounts are retained with the same names, but the host server changes to an address of type xxxx.ftp.infomaniak.com.
      3. The IP addresses of the sites will change except for dedicated IPs.


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    Display web access and error logs

    This guide explains how to view and download Apache logs from Web Hosting useful for correcting PHP scripts or certain programming errors.

     

    Preamble

    • Infomaniak keeps the last 500 error or access displays for a maximum retention period of 10 days.
    • It is impossible to perform a previous search even upon request.
    • You can also find these logs on the server via FTP in the /ik-logs folder.

     

    Accessing the access and error logs

    To display these logs:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the relevant product.
    3. Click on Logs in the left sidebar:
    4. Click on Errors or Access to display the error log or access log.
    5. Click on Send by email to immediately receive all entries by email at your user address:


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    Manage dedicated IPs

    This guide explains how to order, link or remove a dedicated IP from a website.

     

    Manage dedicated IPs on a hosting plan

     

    Order one or several first dedicated IP addresses

    To do this:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the relevant product.
    3. Click on Web in the left sidebar.
    4. Click on Dedicated IPs in the left sidebar.
    5. Click on the button to order one or more IP addresses:

     

    Order one or several additional dedicated IP addresses

    To do this:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the relevant product.
    3. Click on Web in the left sidebar.
    4. Click on Dedicated IPs in the left sidebar.
    5. Click on Order :

     

    Associate a dedicated IP address with a website on a hosting plan

    Once the IP has been ordered and paid for, familiarize yourself with the prerequisites below, as switching to a dedicated IP address for a website may cause a temporary interruption, especially in the presence of a certificat SSL Let’s Encrypt. To limit the impact:

    • Start by reducing the TTL of the DNS records A and AAAA (for @ and www) to 5 minutes.
    • Wait for the previous TTL duration before making any changes.
    • The change below should be made during a period of low traffic to limit the inconvenience caused by the inevitable interruption.
    • At the end of the procedure, you will need to wait for the new TTL to propagate the new configuration and for the SSL certificate to be regenerated, then check the accessibility of the site in HTTPS to ensure that everything is working correctly.

    To switch to a dedicated IP address:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the relevant product.
    3. Click on Web in the left sidebar.
    4. Click on Dedicated IPs in the left sidebar.
    5. Click on the button to dedicate the IP to a site on your hosting:
    6. Select the site to assign the new IP address to.
    7. Check the box after reviewing the warnings.
    8. Click on the Associate button:

     

    Remove a dedicated IP address from a website

    Once the IP is installed, to uninstall it:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the relevant product.
    3. Click on Web in the left sidebar.
    4. Click on Dedicated IPs in the left sidebar.
    5. Click on the action menu â‹® located to the right of the relevant item.
    6. Choose Unbind:
    7. Take note of the warnings and confirm the deletion to complete the IP uninstallation procedure.

     

    Refer to this other guide if you are looking for information on potential issues related to your IP.



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    Create and use a .htaccess and .user.ini file

    This guide provides basic instructions for creating and using a .htaccess and .user.ini file with an Web Hosting Infomaniak.

     

    Preamble

    • A .htaccess file is placed at the root of a website and allows you to configure the Apache HTTP server.
      • As a decentralized configuration file, it offers significant flexibility to adjust the server's behavior according to the specific needs of the site.
      • This file allows you to define URL rewrite rules, impose access restrictions, manage HTTP errors, and even customize security aspects such as disabling the display of files/folders.
      • It also facilitates the implementation of redirects and aliases, thus providing precise control over the organization and accessibility of the site.
    • A .user.ini file allows you to customize the PHP directives of the folder (and its subfolders) in which it is located.
      • By acting at the PHP interpreter level, this file allows you to define specific configurations for a given folder and its subdirectories.
      • With its clear syntax, it offers the possibility to modify various parameters such as memory limit, script execution time, error handling, and other PHP-related directives.
      • This granular approach allows developers to finely customize PHP behavior according to the specific requirements of each section of the site.

     

    Create a file…

     

    … .htaccess

    1. Log in to your hosting via FTP or SSH.
    2. At the root of the relevant website, create a new file and name it: .htaccess.
    3. Enter the desired directives in the file; refer to these other guides for example:
      1. Create a 301 redirect
      2. Set up PageSpeed Tools

     

    … .user.ini

    1. Log in to your hosting via FTP or SSH.
    2. In the desired location, create a new file and name it: .user.ini.
    3. Enter the desired PHP configuration parameters in the file.

    ⚠️ Modifying the .user.ini file takes several minutes to take effect.



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    Install Node.js manually on Cloud Server

    This guide explains how to deploy Node.js with a Cloud Server to always have the environment needed to compile or build modern frontends (React, Vue, etc.).

     

    Preamble

    • Node.js is a free software platform in JavaScript designed for network applications that need to scale, a simple and effective solution for integrating frontend tools into any server stack.
      • Node.js = official name of the language/environment.
      • NodeJS = "technical" or simplified name in certain contexts (often for practical reasons, no real technical difference).

     

    Install Node.js

    Prerequisites

    • Install NVM on your Cloud Server.
    • Warning: Node.js version 18 is not compatible with older Cloud Servers; perform a migration beforehand!

     

    ⚠️ For additional help contact a partner or launch a free tender — also discover the role of the host.

     

    Install the stable version of Node.js

    nvm install stable

    Install the latest version available

    nvm install node

    Install an older version (not recommended)

    nvm install 17

    List the available versions

    nvm ls-remote

    Install a specific version

    nvm install <version>

    Switch Node.js version and set version 6.3.1 (or another version) as default

    nvm alias default 6.3.1

    Use a specific version of Node.js in the current shell

    nvm use <version>

    Check the currently used version of Node.js

    node -v

     

    Source

    To set up NVM, go to the WebSSH console of your Cloud Server.

    Source the .profile file

    source ~/.profile

    Run the following command to check the installation of NVM

    nvm

     

    Configure Node as a service

    To configure Node as a service, it is recommended to use a "service systemd-user.

    Redirect traffic to a specific port

    Familiarize yourself with this other guide regarding traffic redirections to a specific port and dedicated IPs.



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    Using DBMS, MySQL libraries, etc.

    This guide concerns the database management features available on Infomaniak servers.

     

    MySQL, SQLite, MariaDB, PostgreSQL…

    At the level of Database Management System, Infomaniak servers support…

    1. … MySQL databases via PHP MySQL access or via Perl DBI+DBD::mysql
      • You can use MySQL as a database management system (DBMS) on Infomaniak servers.
      • You can access it either via PHP using the built-in MySQL database functions of PHP, or via Perl using the DBI and DBD::mysql modules
    2. … MySQLI, the native MySQL access interface (PHP5)
      • MySQLI is a PHP extension that allows access to a MySQL database.
      • It is an improved and more recent version of the old MySQL extension of PHP, offering enhanced features and performance.
    3. … SQLite 3.x
      • SQLite is a lightweight, self-contained, serverless SQL database engine.
      • Infomaniak servers support SQLite version 3.x, which means you can use SQLite to store data on these servers.
    4. … MariaDB
      • MariaDB is a fork of MySQL and is often used as an alternative to MySQL
      • You can therefore use MariaDB as a database management system on Infomaniak servers
    5. … the PGSQL module
      • PGSQL is a PHP module that allows you to connect to a PostgreSQL database
      • This specific feature allows you to connect to a REMOTE PostgreSQL database via PHP; this requires opening the appropriate port to the precise IP of the PostgreSQL database from the Infomaniak manager.

     

    Dba, dbm, db2, sqlite are not supported, SQL Server not either (it is a database server that requires a Microsoft architecture).


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    Update a Web Application

    This guide explains how to update Web Applications installed via Infomaniak tools.

     

    Preamble

    • If an application is manually updated via FTP, it is then impossible to update it via the Manager and benefit from automatic updates.
    • When installing your Web Application, automatic updates (at least security updates) are usually enabled by default:

     

    Updating an application installed via Infomaniak

    To access the Infomaniak Web Application and update it:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the relevant product:
    3. Click on the action menu â‹® located to the right of the relevant Web Application.
    4. Click on Settings for the application:
    5. Click on Edit in the Information block:
    6. Click on the dropdown menu to select a newer version.
    7. Click on the Save button:


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    Manage the set_time_limit function

    This guide explains how to enable or disable the PHP function set_time_limit for a Web Hosting.

     

    Preamble

    • set_time_limit is a PHP function that sets the expiration time of a script, in seconds; if this limit is reached, the script stops and returns a fatal error.
    • set_time_limit cannot be used to set values beyond the script execution time limit (max_execution_time) set in the Manager.

     

    Enable or disable the PHP function set_time_limit

    To access website management:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the relevant product:
    3. Click on Manage under Advanced Settings:
    4. Click on the PHP / Apache tab.
    5. Click the toggle switch button On/Off as desired:
    6. Click the Save button to confirm the changes.


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