Error: the folders that are greyed out in WorkSpace can not be deleted

This guide explains how to delete the directories appearing in grey in the WorkSpace or in some email clients such as Apple Mail, Mozilla Thunderbird or Microsoft Outlook.

With some email clients like Outlook, you can create child directories from non-existent parent directories. For example, it is possible to create the directory/abc/klm/xyzwhen the directory "klm" does not exist.

In WorkSpace or any other application, phantom folders, like the directory "klm" in this example appear in grey and cannot be deleted directly.

To delete these phantom directories, it is necessary to delete their sub-directories first (in our example: xyz).