This guide explains how to copy the content of one or more external email addresses (all emails, folders, subfolders, in short, the entire structure of your existing mailbox with other providers) to one or more of your existing addresses with Infomaniak, thanks to the Infomaniak import tool!

Preamble

• The operation does not affect the data already present on the destination address, nor that of the source address.
• The entirety of the external mailbox will be imported.
• Once the import process has started, it is no longer possible to interrupt it.
• Any duplicates are managed: identical content will only be copied once.
• If necessary, refer to this other guide to copy the content of an email address already hosted by Infomaniak (e.g. @ik.me).

Copy emails from another provider to Infomaniak

Prerequisites

• Order a Mail Service with Infomaniak.
• Create one or more addresses on this Mail Service.
• The destination email address must be linked to the user (= Infomaniak account) you are using.
• The source email address, whose content needs to be copied, must have been used (or be compatible) with the IMAP protocol:
  

Then, click on the link corresponding to the provider of the mailbox to import:

• addresses @ Bluewin
• addresses @ Gmail (or address @ custom domain Google)
• addresses @ GMX
• addresses @ custom domain Microsoft 365
• addresses @ custom domain Swisscom
• addresses @ Yahoo

Guide for any other mail provider such as Gandi, Hotmail, Hostinger, Orange, Sunrise, etc:

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary, log in to your Infomaniak account on the Organization of your choice; indeed, the import will be to one of the email addresses attached to the Infomaniak Web Mail interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on single import.
4. Fill in the left field with your external email address (whose content is to be copied).
5. Fill in the right field with the password of the same source email address.
6. If necessary, modify the Advanced Settings to specify an IMAP server address.
7. Click on Confirm:
   
8. If necessary, enter a second email address to be imported at the same time.
9. Choose which email address to import emails to; the drop-down menu lists the email addresses currently attached to your Infomaniak Web Mail interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are logged in to:
   
10. After selecting the desired destination address from the list, click the blue Import emails button.
11. The copy begins; you can wait and see the result on the page once the import is complete, or close the window (the import continues in the background and tracking is available - see below):
    
12. A confirmation email will be automatically sent to all email addresses concerned by the operation once the import is complete, mentioning the number of messages copied:
    
13. Tracking is available in the settings of the destination email address, on the Web Mail app (online service ksuite.infomaniak.com/mail) only:
    
14. Tracking allows you to see the history of imports on the address concerned:
    

Retrieve the content of multiple email addresses in bulk

Prerequisites

• The destination email addresses must be attached to the user (= the Infomaniak account) you are using.
• The source email addresses, whose content needs to be copied, must have been used (or be compatible) with the IMAP protocol.

To import content from multiple external email addresses (maximum 25 at a time) to one or more Infomaniak email addresses:

1. Click here to access the bulk import tool (online service https://import-email.infomaniak.com).
2. Click on advanced mode: Import multiple email addresses from a CSV file (format .csv).
3. Download the example CSV template:
   
   • The template is in this format: source-email@domain.com;sourcePassword;imap.source-host.com;sourcePort(993);sourceSsl(1or0);dest-email@domain.com
   • This means in the present case: source email address ; source email password ; mail.infomaniak.com ; 993 ; 1 ; destination email address all without spaces (example below)
4. Edit the csv file to create one with the necessary information for copying (see prerequisites above):
   
5. Upload the file using the Select a CSV file button:
   
6. Once the file is uploaded to the tool's page, correct any errors, then click Import.
7. The copy process begins. You can wait and see the result on the page once the import is complete, or close the window (the import continues in the background and tracking is available - see below).
8. A confirmation email will be automatically sent to all email addresses concerned by the operation once the import is complete, mentioning the number of messages copied.
9. Tracking is available in the destination email settings, on the Web app Mail (online service ksuite.infomaniak.com/mail) only:
   
10. Tracking allows you to view the history of imports: