Knowledge base

This guide explains how to import the contents of one or more email addresses existing elsewhere to one or more email accounts managed by Infomaniak.

The previous provider may be Yahoo, Outlook.com, Hotmail, etc., but it is also possible to copy content already located at an address for which Infomaniak is the provider.

To use our copying wizard, the email address whose content is to be copied must be used with the IMAP protocol.

Requirements for Gmail and Yahoo addresses:

Is it possible to quit Gmail and Yahoo and a specific guide for these suppliers can be found below: 

• For Gmail: https://faq.infomaniak.com/2090
• For Yahoo: https://faq.infomaniak.com/611

Copying the contents of an email address in an email account managed by Infomaniak

1. Open the transfer wizard (https://workspace.infomaniak.com/syncimap)
2. Click Start copying
3. Select the provider of the email address whose contents are to be copied and fill in the requested information. If necessary, contact the provider's support to obtain the IMAP server address and the email password.
   
4. Enter your full email address managed by Infomaniak as well as your password (find out more)
   
5. Wait while the content is being copied
   

Restoring the content of several email addresses by batch

1. Open the batch transfer wizard (https://workspace.infomaniak.com/syncimap-batch)
2. Download the CSV offered as an example in order to create one with the correct information needed for the copy
3. Download it using the Import a CSV file button
4. Follow the information on the screen