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Display Web statistics
This guide explains how to view information about visitors who have accessed your Web Hosting (traffic stats).
Introduction
- The result is presented in a simple format enhanced with graphs, allowing for easy interpretation.
- Annual, monthly, daily, and hourly statistics are displayed by site, HTTP address, referring site, country, etc.
- Refer to this other guide if you are looking for information about access logs.
Accessing visit statistics
To view the traffic statistics:
- Click here to access the management of your product on the Infomaniak Manager (need help?)
- Click directly on the name assigned to the product in question.
- Click on Statistics in the left sidebar.
Then, the top section allows you to select:
- A: the site in question
- B: the type of desired statistics
- C: the period
- D: more details
The page accessible under "Details" also allows you to download the statistics to be interpreted by a third-party tool:
Explanations of terms
There is no distinction between humans and robots. You can also use tools like Matomo, Open Web Analytics, Google Analytics, etc.
| Category | Description | Details |
|---|---|---|
| Hits | Every request made to the server is recorded | Hits include all requests, whether they are HTML pages, graphic files, audio, etc. Every element requested on your site, whether visible or not, is counted as a hit. It's as if each visitor presses an invisible button with every interaction with your site. |
| Files | Records requests requiring data to be sent back | This category records requests that require the server to send back data, such as graphic files or HTML files. The difference between hits and files can be likened to the difference between incoming requests and outgoing data. |
| Pages | Counts the number of pages displayed on your site | This counter measures the number of pages viewed on your site, excluding graphic or audio files. Each time a user accesses a new HTML page, it is recorded as a page view. |
| Visits | Calculates the time elapsed since the last visit from an IP address | A visit is recorded when the IP address makes a request to the server. If this address returns within a 30-minute window, it is considered a unique visit. If it exceeds 30 minutes, a new visit is counted. |
| Sites | Estimation of visits from fixed IP addresses | This category provides an estimate of the number of visits from fixed IP addresses, excluding connections via mobile networks or other dynamic connection technologies. This gives an overview of your site's regular visitors, often linked to businesses or institutions, which can help you better understand your target audience and adapt your content accordingly. |
| Ko | Amount of data sent by the server in KB | This figure represents the total amount of data transferred during the given period, measured in kilobytes. It is calculated from the server log files, but may have some calculation errors due to variations in file size. |
| Total hits | A hit is an HTML request; each viewed page generates multiple hits | For example, if a page contains 3 images and a text, it will return 5 hits per display: one for the page itself, one for the text and three for the images. Therefore, the total number of hits can be significantly higher than the number of pages viewed. |
| Total Files | Total number of files requested by visitors' browsers. | This figure indicates the number of specific files (images, HTML files, etc.) requested by visitors while browsing your site. It can be useful for assessing the complexity of your site and the variety of content viewed by visitors. |
| Total Pages | Total Pages viewed | Every time an internet user accesses a new page on your site, it is counted as a page view. This number can be different from the total hits, as a single page can generate several hits if it contains several elements to load. |
| Total Visits | Total number of unique visits recorded | A unique visit is recorded each time an internet user accesses your site. If the same visitor returns within a 30-minute window, it is counted as a single visit. This number is an indicator of visitor engagement on your site. |
| Total Ko | Total amount of data transferred in kilobytes | This figure represents the total size of data sent from your server to visitors during the given period. It can be used to assess your site's bandwidth consumption and plan hosting upgrades if necessary. |
| Total unique sites | Total number of unique IP addresses that have visited your site | This number represents the total of unique IP addresses that accessed your site during the given period. It can be used to assess the diversity of traffic sources to your site and identify the most active audience segments. |
| Total unique URLs | Total number of unique paths taken during visits | This figure represents the number of distinct paths followed by visitors while navigating your site. Each unique URL corresponds to a specific page or file viewed by visitors. This can provide information about the navigation structure of your site and the most viewed content. |
| Total unique referrers | Total number of unique referring sites | This number represents the number of external sites that have directed traffic to your site through links. Referrers are important indicators of the effectiveness of your online marketing strategy and can help identify the most performing partners or traffic channels. |
Meaning of "Commercial (com)" in the list of countries
When you view the statistics under "Geographic Zones", you will notice that "Commercial" represents a significant portion of the traffic. This category includes users connected to the Internet via Internet Service Providers (ISPs) with a .com domain in their address. It is difficult to determine which country or countries are represented by .com because this extension is used by several ISPs from different countries. Moreover, the "Commercial" category may also include businesses using .com addresses regardless of their actual geographic location.
As for the "unresolved" addresses, they correspond to IP addresses that cannot be resolved to a specific geographic location. These addresses may result from various reasons such as ISP privacy settings or virtual private networks (VPN). They therefore remain undetermined in the geographic location statistics.