burger
infomaniak
infomaniak
  • Products
    • I would like
    • Our best-sellers
    • Domain name
    • Hosting and Cloud
    • Infomaniak Suite
    • Backup & storage
    • Marketing
    • Ticket shop
    • Multimedia
    Our flagship products :
      What would you like to do?
        Create a website
      • Create a site with WordPress
      • Create a website with CMS
      • Find a web agency to create my website
      • Compare hosting offers
        Manage my domain name
      • Transfer a domain
      • Transfer multiple domains
        Work together
      • Create an email address
      • Store files online with kDrive
        Store my data
      • kDrive
      • Swiss Backup
      • Nas Synology
        Manage my organisation
      • Pay an invoice
      • Renew a product
      • Get Renewal Warranty
      • Become a partner
      • Become an affiliate
        Our current flagship products Web & Mail
      • mail service Email Service
        The mailbox that respects your privacy
      • Hosting Web Web Hosting
        Create and host your websites
      • Domain name Domain name
        Reserve your domain name at the best price
      • Pro Hosting
      • Cloud Server Cloud Server
        Create your websites using dedicated resources
      • public cloud Public Cloud (IaaS)
        High-Performance Cloud Infrastructure
      • jelastic cloud Jelastic Cloud (PaaS)
        Your custom development environments
      • Storage
      • kdrive kDrive
        Store, collaborate and share your files
      • swiss backup Swiss Backup
        Back up all your devices in Switzerland
      • nas synology Synology NAS
        Hire a NAS in Switzerland with a fixed IP
      Quick actions
      Transfer a domain name Compare hosting offers Migrate email addresses Renewal Warranty Pay an invoice Guides and FAQs
      Case studies
      Read article
        All you need to ensure your presence on the internet.
      • Domain name Domain name
        Reserve your domain name at the best price
      • renewal warranty Renewal Warranty
        Secure your domains against loss and theft
      • Domain privacy Domain Privacy
        Protect your domains’ private data
      • DNS Fast Anycast FastAnycast DNS
        Boostez le temps d’acces de vos sites
      • Dyn DNS DynDNS
        Easily access your devices remotely
      • SSL Certificat SSL certificates
        Secure your websites with an EV or DV certificate
      Quick actions
      Transfer a domain name Launch a Whois search Compare domain prices Our tips
      Renew a domain name
        All you need for your sites, apps and email addresses. Web & Mail
      • kDrive website plus email Websites + Mail
        Create your websites and email addresses
      • mail service Email Service
        Create your email addresses with your domain
      • web hosting Web Hosting
        Create your websites (WordPress + 100 CMS)
      • Cloud
      • Cloud Server Cloud Server
        Create your websites using dedicated resources
      • jelastic cloud Jelastic Cloud (PaaS)
        Your custom development environments
      • public cloud Public Cloud (IaaS)
        High-Performance Cloud Infrastructure
      • High availibility Very High Availability
        Cloud infrastructure with custom SLA contract
      • Housing / Datacenter
      • Housing Housing
        Install your servers in our data centers
      • Protection / security
      • SSL Certificat SSL certificates
        Secure your websites with an EV or DV certificate
      Quick actions
      Compare hosting offers Migrate email addresses Renewal Warranty Guides and resources Renew a hosting
      Case studies
      Read article
        Boost your productivity with tools that respect privacy.
      • kdrive kDrive
        Store, collaborate and share your files
      • mail service Email Service
        The mailbox that respects your privacy
      • kmeet kMeet
        Organise your meetings online in complete security
      • kpaste kPaste
        Share and encrypt your sensitive information
      • ksuite My kSuite
        Control the brand image of your products
      Quick actions
      Migrate email addresses Import files from a different cloud Renewal Warranty Guides and FAQs Migrate from a different messaging service Renew
      Case studies
      Read article
        Backup and send your documents securely
      • swiss backup Swiss Backup
        Back up all your devices in Switzerland
      • kdrive kDrive
        Store, collaborate and share your files
      • nas synology Synology NAS
        Hire a NAS in Switzerland with a fixed IP
      Quick actions
      Why store data with Infomaniak? Renewal Warranty Guides and FAQs
      Renew
        Keep in touch and communicate easily with your audience
      • newsletter Newsletter
        Send your newsletters at favourable rates
      • Guest Manager Guest manager
        Manage invitations to your events easily
      Quick actions
      Guides and FAQs
      Buying credits
        Organise your events with an approved ticketing system
      • online shop Online shop
        Create your ticketing service and sell tickets.
      • Access Control Access Control
        Easily control access to your events.
      • events portal Events portal
        Promote and purchase your tickets.
      • Promote and sell your tickets
        Festival
        Concert
        Theatre
        Sport
        Museum exhibition
        Funny
        Family
        Leisure activities
      Quick actions
      Prices and FAQs Sales, printing and control equipment Log in to my ticketing service
      Case studies
      Read article
        Broadcast your programmes and videos on a large scale
      • Streaming radio Streaming radio
        Create your online radio and monetise your live content
      • streaming video Streaming Video
        Create your online TV and monetise your webcasts
      • VOD and AOD VOD & AOD service
        Host and monetise your videos and podcasts
      Quick actions
      Guides and FAQs
      Renew
    • About us
      • Vision and values Our vision, our commitments
      • The team The teams behind our products
      • Infomaniak and the environment Our environmental commitments
      • Infomaniak is recruiting Want to join us? Apply now!
      • Press and communication All our resources at your disposal
      • Blog & news Follow and share our news
      • Partners Search for or become an Infomaniak partner
      quote image

      Choosing infomaniak means being committed to the economy of tomorrow. Sustainable, social and local: infomaniak’s values for 25 years.

      Boris Siegenthaler, Co-Founder and CSO

      quote image

      We cannot save the world by complying with the current rules because the rules need to be changed. Everything must change and this needs to start today.

      Alexandre Patti, Energy Manager

      quote image

      Don’t come and work here... you’ll never be able to leave!

      Thibaut, front-end developer

      quote image

      Infomaniak is an independent company committed to ecology, a sustainable economy and a privacy-friendly internet. We design and develop our infrastructures and cloud solutions from start to finish.

      quote image

      The best place to follow the continuous development of our products and our ethical and ecological vision of digital transformation.

      Partner programme

      Benefit from our know-how and grow your clientele

      Become a partner →

      The Infomaniak partners

      Search among more than 1000 partners

      See the partners →

      Call for tenders

      Call on our partners to help you with your project

      Create a call for tenders →
    • Support
      • FAQs 1000 FAQs, 500 tutorials and instructional videos
      • Documentation for developers Free access to our APIs for your projects
      • Contact us Via chat, phone or email.
    • Price
      Updated price.
      All prices are now displayed excluding taxes All prices are now displayed including taxes
      Language
      • English
        • Français
        • Deutsch
        • Italiano
        • Español
      • EN
        • FR
        • DE
        • IT
        • ES
      Price
      Updated price.
      All prices are now displayed excluding taxes All prices are now displayed including taxes
    • Sign up
    • Sign in
      • Workspace

        Webmail, contacts, calendar

      • Manager

        Managing Infomaniak products

    Knowledge base

    1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!

    Knowledge base Web Hosting: website traffic statistics

      Web Hosting: website traffic statistics

      This guide explains how to view information about visitors to your website. The result is presented in a simple format supplemented with graphics, which makes them easy to analyze. Annual, monthly, daily and hourly statistics are shown by site, by http address, by reference site and by country.


      Accessing your website traffic statistics

      1. Open your Manager (manager.infomaniak.com)
      2. Go to Web Hosting
      3. If necessary, click the hosting/domain name concerned
      4. Click My sites and then Statistics in the left side menu 
      5. At the top, select the site concerned and then the type of statistics required, as well as the period 

       

      Terminology

      • Hits
        Each request sent to the server is saved. This is a hit.
        These requests may be html pages, graphics files, audio files, etc.
        This figure corresponds to all server requests.
      • Files
        Some requests to the server force it to send data in return, like a graphics or an html file.
        When this happens, this request is recorded in the files category.
        The difference between the hits and the files can be interpreted as incoming requests and outgoing data.
      • Pages
        Counts the number of pages displayed on your site; the default extensions are .html, .html, .cgi.
        This count does not include counts of the display of graphics or sound files.
        This counter may be called: pages viewed.
      • Visits
        When a request is made to the server from an IP address, the tool calculates the length of time since the last visit from this same IP.
        If this time is less than 30 minutes, the request is just counted as a hit, and if it is more than 30 minutes, the request is counted as a hit and a visit.
      • Sites
        Each request coming from a computer with a fixed IP address is classed in this category. So, you will have an estimate of visitors from fixed IP addresses.
        Important! This category does not count dynamic IP addresses, i.e. people connected by modem or RNIS.
      • kB
        kB (kilobyte) gives the amount of data in kB that have been sent by the server.
        This calculation is made from the log files themselves, which may result in some calculation errors.
      • Total hits
        A hit is an HTML request. If a page contains 3 images and one text, it will result in 5 hits for each display, one for the page itself, one for the text and 3 for the images.
      • Total files
        Total files gives the number of files called. In the previous example, this number would be 4, 3 images and the HTML file (text blocks are not files).
      • Total pages
        Total pages gives the number of pages displayed; each time the Internet user changes pages within the site, an additional page is counted.
      • Total visits
        Total visits gives the number of "unique" visits. A visit consists of several requests in close succession from the same Internet user. A person who views ten pages counts as one visit. The interval is currently 30 minutes, i.e. if the same person returns to the site 50 minutes after their previous visit, the tool will count one additional visit. The first page read is the entry page, the last page is the exit page.
      • Total kB
        Number of kilobytes of information during the time interval. Each file is different in size, depending on the amount of information it contains. For example, a page that is 30 kB and contains 3 images of 50 kB each will increase this total by 180 kB each time it is displayed.
      • Total of unique sites
        Total of unique sites gives the number of different origins for Internet users visiting the site. These are in fact the number of different IP connection addresses. Sometimes, several Internet users have the same IP address, e.g., if they are connected to the Internet from within a company's IT network.
      • Total unique URLs
        Total of unique URLs gives the number of different "paths"; used when visiting your site. In fact, this number tracks each "hit" and so the paths to each file on the site are included.
      • Total unique referrers
        Total of unique referrers gives the overall number of unique referrers for the period. A referrer is a site that brought a visitor to your site via a link. For example, if website www.site1.com has a link to website www.site2.com, and an Internet user uses this link, www.site1.com will then be counted as a referrer for www.site2.com. This information is of great interest to indicate where the Internet users who visit your site come from, or to help you check your presence on different search engines.

      Precise statistics (excluding the overall view) can also be exported in CSV format to be interpreted by a third-party tool.

      Meaning of "Commercial (com)" in the countries list

      When you view statistics under "Geographic zones", you may notice that "Commercial" represents a large proportion of the traffic compared to other countries. This represents people connected to the Internet via an Internet Access Provider (IAP) with .com in their domain address.

      It is thus not easy to establish which country(ies) are represented by a .com, because it is an extension that exists for several IAPs in several countries. Just like the "unresolved", who are impossible to identify.



      Link to this FAQ:
      Has this FAQ been helpful?
      Thank you for your feedback. Improve this FAQ?
      Please do not ask any questions through this form, it is only used to improve our FAQ.
      Please use our contact form for any question.
      Your message has been sent. Thank you for suggesting an improvement to this FAQ.
      Display all FAQs for this product

      Infomaniak

      About Infomaniak Infomaniak is recruiting Press and media Infomaniak blog All certificates

      Support

      Assistance 7/7 FAQ and guides API REST Report abuse

      Partnerships

      Become a reseller Affiliate programme Directory of partners Requests for quotes

      Ecology

      Green hosting Certificates & awards

      Follow our development

      The email entered is invalid

      icann-logo
      swiss
      new-iso
      swiss-hosting
      ©2022 Infomaniak - Legal documents - Legal notice - Data Protection - Site map
      facebook
      twitter
      linkedin
      instagram
      infomaniak-avatar
      facebook
      twitter
      linkedin
      instagram
      icann-logo
      swiss
      new-iso
      swiss-hosting

      Infomaniak

      About Infomaniak Infomaniak is recruiting Press and media Infomaniak blog All certificates

      Support

      Assistance 7/7 FAQ and guides API REST Report abuse

      Partnerships

      Become a reseller Affiliate programme Directory of partners Requests for quotes

      Ecology

      Green hosting Certificates & awards

      Follow our development

      icann-logo
      swiss
      new-iso
      swiss-hosting

      facebook
      twitter
      linkedin
      instagram
      ©Copyright 2022 Infomaniak
      Contracts - Legal notice - Data Protection - Site map
      Your browser is outdated, security and browsability are no longer guaranteed. We recommend that you update it as soon as possible by clicking here.